Re: [cisco-voip] IP Phone 8811 backgrounds

[Ryan Huff]

I find that on-prem CUCM is still used fairly substantially.. :).

The thumbnail needs to be PNG and 139x109 (not 159x109). I’d also double check 
the spelling and casing of the directory in TFTP; Desktops/800x400

Your images must be in PNG format and the dimensions of the full sized image 
must be within 800 pixels by 480 pixels. Thumbnail images are 139 pixels 
(width) by 109 pixels (height).

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/adminguide/P881_BK_C136782F_00_cisco-ip-phone-8800_series/P881_BK_C136782F_00_cisco-ip-phone-8811-8841_chapter_01010.html#concept_325325E245AAC3BF76989A0D4E66A47F

Sent from my iPhone

On Sep 23, 2019, at 20:43, Dana Tong  wrote:


Hi all,

Not sure if anyone is still using on-prem CUCM much these days but am trying to 
update some 8811 background and am getting a “Wallpaper cannot be set. 
Incompatible image size”.

My image and thumbnail are:
800 x 480 x 24 bit
Thumbnails are: 159 x 109 x 24 which match the existing backgrounds.

Although there is some documentation that says they need to be 139 x 109 for 
the Thumbnails.

I would have thought the original included images would be okay? But they are 
not displaying either.

Anyone done this and know for certain what they should be?

Cheers
Dana



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Re: [cisco-voip] Softkey Template

[Hunter Fuller]

I think this has something to do with the "Actionable Alert" not being
a place where softkeys can appear. Technically it is some sort of
"pop-over" on this unit. On the 7800 it is softkeys, but not on the
8800.

--
Hunter Fuller
Router Jockey
VBH Annex B-5
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering

On Mon, Sep 23, 2019 at 9:15 AM Anthony Holloway
 wrote:
>
> I'm not gonna lie, I didn't think it was much more complicated than that.
>
> I googled searched "cisco 8851 remove decline"
>
> And found a forum posting where someone mentioned this setting on the phone 
> page in CUCM  Admin:
>
> Actionable Incoming Call Alert
>
> I tried it out on my 8851 and sure enough, it removed both Decline and Ignore.
>
> I guess softkey configuration is now spread into two different places.
>
>
>
> On Mon, Sep 23, 2019 at 4:32 AM Reto Gassmann  wrote:
>>
>> Hello Group
>>
>> We have an issue with IP Phone 8851 and softkey template. We have configured 
>> a new softkey template and set this as the softkey layout in the device 
>> configuration. We configured the „Ring In“ state with only the Answer Option 
>> selected. However, if a call arrives on the phone we see Answer, Divert and 
>> Ignore.
>> We don‘t want the users to be able to send the call with the „Divert“ key to 
>> the voicemail.
>> So what are we missing?
>>
>> Thanks a lot
>> Regards Reto
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Re: [cisco-voip] Softkey Template

[Anthony Holloway]

I'm not gonna lie, I didn't think it was much more complicated than that.

I googled searched "cisco 8851 remove decline"

And found a forum posting

where someone mentioned this setting on the phone page in CUCM  Admin:

*Actionable Incoming Call Alert*

I tried it out on my 8851 and sure enough, it removed both Decline and
Ignore.

I guess softkey configuration is now spread into two different places.



On Mon, Sep 23, 2019 at 4:32 AM Reto Gassmann  wrote:

> Hello Group
>
> We have an issue with IP Phone 8851 and softkey template. We have
> configured a new softkey template and set this as the softkey layout in the
> device configuration. We configured the „Ring In“ state with only the
> Answer Option selected. However, if a call arrives on the phone we see
> Answer, Divert and Ignore.
> We don‘t want the users to be able to send the call with the „Divert“ key
> to the voicemail.
> So what are we missing?
>
> Thanks a lot
> Regards Reto
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>
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Re: [cisco-voip] two share buttons in Jabber, only one allows remote control

[Pawlowski, Adam]

I remember that being a complaint during the beta, that the iconography isn’t 
great there and the default of one button is not the same as the other.

I gather then that’s not been fixed. We don’t support the IM only share so the 
tiny share button remains eternally greyed out here – still confusing but less 
consequence.

Adam

From: cisco-voip  On Behalf Of Lelio 
Fulgenzi
Sent: Friday, September 20, 2019 5:59 PM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: Re: [cisco-voip] two share buttons in Jabber, only one allows remote 
control

Ok. So the share button at the bottom of the video screen sends the data as 
presentation stream - and is usable with video endpoints.

The one at the top right of the window bar is not compatible with video 
endpoints.

Would be nice to have a warning pop up to let users know something of the 
difference.

Wonder if there are Jabber-config parameters test help
-sent from mobile device-


Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 
2W1
519-824-4120 Ext. 56354 | 
le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

On Sep 20, 2019, at 4:53 PM, Lelio Fulgenzi 
mailto:le...@uoguelph.ca>> wrote:

OK – is this a bug or working by design?

The button that does not allow remote control is an immediate screen share and 
appears in the same video window.

The button that does allow remote control is a separate window and the far end 
has an option to accept first.

Ugh.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook



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[cisco-voip] Softkey Template

[Reto Gassmann]

Hello Group

We have an issue with IP Phone 8851 and softkey template. We have
configured a new softkey template and set this as the softkey layout in the
device configuration. We configured the „Ring In“ state with only the
Answer Option selected. However, if a call arrives on the phone we see
Answer, Divert and Ignore.
We don‘t want the users to be able to send the call with the „Divert“ key
to the voicemail.
So what are we missing?

Thanks a lot
Regards Reto
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