Re: [cisco-voip] cisco uccx licensing concurrent or named

2019-10-03 Thread Brian Meade
The 175 Premium UCCX Seats would be concurrent logged-in agents.

QM/AQM/WFM/CR licenses are based on named user.

On Thu, Oct 3, 2019 at 10:27 PM naresh rathore  wrote:

> hi
>
>
> I can see following when i check license page of uccx. which one of them
> is concurrent and which one of them is named based, how to find out
>
> *Configured Licenses:*
>
> Package: Cisco Unified CCX Premium
>
> Total IVR Port(s): 350
>
> Cisco Unified CCX Premium Seat(s): 175
>
> High Availability : Enabled
>
> Cisco Unified CCX Preview Outbound Dialer: Enabled
>
> Cisco Unified CCX Quality Manager Seat(s): 100
>
> Cisco Unified CCX Advanced Quality Manager Seat(s): 170
>
> Cisco Unified CCX Workforce Manager Seat(s): 170
>
> Cisco Unified CCX Compliance Recording Seat(s): 100
>
> Cisco Unified CCX Maximum Agents: 400
>
> *Recording:*
>
> Cisco Unified CCX Recording Count:100
>
> *Inbound:*
>
> Available Inbound IVR Port(s): 350
>
> *Outbound:* (Predictive and Progressive only)
>
> Cisco Unified CCX Licensed Outbound IVR Port(s): 100
>
> Cisco Unified CCX Outbound IVR Port(s) In Use: 0
>
> Cisco Unified CCX Licensed Outbound Agent Seat(s): 100
>
> Cisco Unified CCX Outbound Agent Seat(s) In Use: 0
>
>
> Regards
>
> Naray
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Re: [cisco-voip] best software/device to simulate ITSP and test CUBE functionality

2019-10-03 Thread Brian Meade
SIPp will allow you to create your own SIP messages however you want-
http://sipp.sourceforge.net/

We used this to troubleshoot issues in TAC that were difficult to reproduce.

On Thu, Oct 3, 2019 at 8:54 PM naresh rathore  wrote:

> hi
>
>
> what is the best software/device i can use to simulate ITSP and test CUBE
> configuration, my purpose is to change settings on ITSP software/device and
> check sip messages and make corresponding cube config changes for
> troubleshooting and testing purpose
>
>
> Regards
>
> Naray
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>
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[cisco-voip] cisco uccx licensing concurrent or named

2019-10-03 Thread naresh rathore
hi


I can see following when i check license page of uccx. which one of them is 
concurrent and which one of them is named based, how to find out


Configured Licenses:

Package: Cisco Unified CCX Premium

Total IVR Port(s): 350

Cisco Unified CCX Premium Seat(s): 175

High Availability : Enabled

Cisco Unified CCX Preview Outbound Dialer: Enabled

Cisco Unified CCX Quality Manager Seat(s): 100

Cisco Unified CCX Advanced Quality Manager Seat(s): 170

Cisco Unified CCX Workforce Manager Seat(s): 170

Cisco Unified CCX Compliance Recording Seat(s): 100

Cisco Unified CCX Maximum Agents: 400

Recording:

Cisco Unified CCX Recording Count:100

Inbound:

Available Inbound IVR Port(s): 350

Outbound: (Predictive and Progressive only)

Cisco Unified CCX Licensed Outbound IVR Port(s): 100

Cisco Unified CCX Outbound IVR Port(s) In Use: 0

Cisco Unified CCX Licensed Outbound Agent Seat(s): 100

Cisco Unified CCX Outbound Agent Seat(s) In Use: 0


Regards

Naray
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Re: [cisco-voip] uccx point to a different cluster

2019-10-03 Thread Lelio Fulgenzi
No. In our case, our lab CUCM is a different IP address.


---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1


From: naresh rathore 
Sent: Thursday, October 3, 2019 8:55 PM
To: Lelio Fulgenzi ; cisco-voip@puck.nether.net 

Subject: Re: [cisco-voip] uccx point to a different cluster

hi


in your setup the ip address of you lab cucm cluster was same as your office 
cluster?


Regards

Naresh Rathore


From: Lelio Fulgenzi 
Sent: Thursday, October 3, 2019 5:14 PM
To: naresh rathore 
Cc: cisco-voip@puck.nether.net 
Subject: Re: [cisco-voip] uccx point to a different cluster


This is the conclusion we came to when we wanted to be able to flip registering 
our lab uccx server from production to lab cucm.

It’s unfortunate.


-sent from mobile device-


Lelio Fulgenzi, B.A. | Senior Analyst

Computing and Communications Services | University of Guelph

Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1

519-824-4120 Ext. 56354 | 
le...@uoguelph.ca



www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook



[University of Guelph Cornerstone with Improve Life tagline]

On Oct 3, 2019, at 3:44 AM, naresh rathore 
mailto:nare...@hotmail.com>> wrote:

hi


I have cucm pub/sub1 and sub 2 installed (version 11.5), i also have uccx 
(11.6) integrated with it.


now i have to shutdown existing cucm cluster and install new fesh cucm cluster 
(12.0) with same IP addresses and integrate with existing uccx 11.6 cluster. is 
it possible to point existing uccx cluster to new cucm cluster?  based on 
following documentation, it seems like it is not possible.


https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/maintain_and_operate/guide/uccx_b_uccx-admin-and-operations-guide-120/uccx_b_uccx-admin-and-operations-guide-120_chapter_0101.html


Regards


Naresh Rathore
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Re: [cisco-voip] best software/device to simulate ITSP and test CUBE functionality

2019-10-03 Thread Tim Smith
Depends on what you want to test exactly, and for what purpose, i.e. training, 
learning, deployment

Lots of options though
- CUCM
- Another CUBE
- Internet based SIP trunks (probably the best option) – plenty of cheap ones, 
and some free

In practice, you’ll find lots of little differences and bits and pieces of 
config needed between different versions of CUBE, and different ITSP’s..
So the best resources are checking to see if the provider has a recommended 
config or even a verified config with testing
The best testing is when you get access to a trunk
We usually have our trunks provisioned upfront with test ranges, so plenty of 
time to fully test and tweak

Cisco even has some of these published

Cheers,

Tim


From: cisco-voip  on behalf of naresh 
rathore 
Date: Friday, 4 October 2019 at 10:54 am
To: "cisco-voip@puck.nether.net" 
Subject: [cisco-voip] best software/device to simulate ITSP and test CUBE 
functionality

hi


what is the best software/device i can use to simulate ITSP and test CUBE 
configuration, my purpose is to change settings on ITSP software/device and 
check sip messages and make corresponding cube config changes for 
troubleshooting and testing purpose


Regards

Naray
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Re: [cisco-voip] uccx point to a different cluster

2019-10-03 Thread naresh rathore
hi


in your setup the ip address of you lab cucm cluster was same as your office 
cluster?


Regards

Naresh Rathore


From: Lelio Fulgenzi 
Sent: Thursday, October 3, 2019 5:14 PM
To: naresh rathore 
Cc: cisco-voip@puck.nether.net 
Subject: Re: [cisco-voip] uccx point to a different cluster


This is the conclusion we came to when we wanted to be able to flip registering 
our lab uccx server from production to lab cucm.

It’s unfortunate.


-sent from mobile device-


Lelio Fulgenzi, B.A. | Senior Analyst

Computing and Communications Services | University of Guelph

Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1

519-824-4120 Ext. 56354 | 
le...@uoguelph.ca



www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook



[University of Guelph Cornerstone with Improve Life tagline]

On Oct 3, 2019, at 3:44 AM, naresh rathore 
mailto:nare...@hotmail.com>> wrote:

hi


I have cucm pub/sub1 and sub 2 installed (version 11.5), i also have uccx 
(11.6) integrated with it.


now i have to shutdown existing cucm cluster and install new fesh cucm cluster 
(12.0) with same IP addresses and integrate with existing uccx 11.6 cluster. is 
it possible to point existing uccx cluster to new cucm cluster?  based on 
following documentation, it seems like it is not possible.


https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/maintain_and_operate/guide/uccx_b_uccx-admin-and-operations-guide-120/uccx_b_uccx-admin-and-operations-guide-120_chapter_0101.html


Regards


Naresh Rathore
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[cisco-voip] best software/device to simulate ITSP and test CUBE functionality

2019-10-03 Thread naresh rathore
hi


what is the best software/device i can use to simulate ITSP and test CUBE 
configuration, my purpose is to change settings on ITSP software/device and 
check sip messages and make corresponding cube config changes for 
troubleshooting and testing purpose


Regards

Naray
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Re: [cisco-voip] How are you all dealing with Jabber and 911????

2019-10-03 Thread Pawlowski, Adam
Both West and RedSky have a product for this, there may be others but I wasn’t 
successful in finding any capable ones if there are any. They have an app and 
they have an answering service that will answer and route the call if it can’t 
be determined what the location is.

Both of those solutions offer the ability to pull from both Cisco’s and Aruba’s 
systems and present location data for possible wireless location, if your 
system is built to that density and with the correct mapping.

We direct all emergency calls to our on site police department, regardless of 
the caller’s location. Users are advised that is where emergency calls go, and 
as it says in the application’s EULA you use it at your own risk in an 
emergency. If you’re offsite or roaming with it, then you should probably not 
use it for emergency calls if in any way possible. If you have to then at least 
you get to someone who can try and help here.

For Jabber mobile we’ve keyed in 911 as an emergency number which should prompt 
the app to drop to the phone’s dialer and not attempt the call through there.

Location management is a backlogged ask for Jabber for some time now, and I 
don’t think it’s going to get there on the wired side. The wireless end of it 
is not great to maintain if you’re using a system that isn’t Cisco’s or you are 
replacing and moving APs, or have multiple BSSIDs being sent.  On the wired 
side, despite Jabber’s “location” capability, there must not be a way to easily 
determine the MAC address that you’re using when registering in the phone, and 
of course CER being what it is wouldn’t be able to do anything with it anyways.

If I had to send the call out to public safety, I don’t have a way that I can 
see to change the designation of the TN to mobile, so they would get a campus 
address which won’t do any good. Even if I could change it to mobile I don’t 
know that I would be allowed to do that – NG911 services will attempt to “ping” 
mobile destinations and ascertain their location through mobile networks, which 
obviously could not be done with a DID.

Adam

From: cisco-voip  On Behalf Of Lelio 
Fulgenzi
Sent: Thursday, October 3, 2019 2:49 PM
To: Scott Voll ; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] How are you all dealing with Jabber and 911

Right now, we tell them to not use Jabber to dial 911. Use a cell phone or a 
land line. I honestly do not see people raising their headsets to their head 
and dialing 911 from Jabber. So I don’t see there being a lot of this.

That being said, I’ve spun up a few extra DIDs and listed them as mobile 
devices and mask 911 calls from Jabber with these numbers. (Through my PSALI 
subscription).

I’m hoping to work with a company like you suggest to build out a better 
solution at some point.

I think the company you were referring to was a Canadian company bought out by 
West and had their own PSAP. It was quite the ingenious solution.

https://www.west.com/en_ca/safety-services/

There’s also RedSky.

You can further expand this request to on-campus location services. I find it 
interesting that there still isn’t a good way to find location using 
triangulation of APs or using the GPS (if available) of the device.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Scott Voll
Sent: Thursday, October 3, 2019 2:14 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] How are you all dealing with Jabber and 911

CER / CM 12.5

See attached PDF of for the diagram.  Starting at the bottom left you see all 
our Jabber stuff internally goes to CM and CER and works as needed.

Moving our way up the diagram you will see a line from the working condition 
going up to remote users.  corporate laptops that are connected via the VPN. 
(problem number 1)

Down from that, is non corp, home users that are using jabber in the office via 
there RDP connection over the VPN. (problem number 2)

then at the top is the jabber clients that have internet access coming in via 
Expressways (problem number 3).

what are others doing about routing 911?  we currently use desk phones in the 
office, but we may be moving to jabber and ditching the desk phones.  we really 
need to come up with a way for 911 to work, no matter the connectivity.

Back, back in the day, I remember that a very large aircraft company used a 
third party (can't remember who they used) with IP communicator that asked for 
a address and routed 911 out the local 911 call center via a SIP trunk.  This 
is the only way I can think to fix this 

Re: [cisco-voip] How are you all dealing with Jabber and 911????

2019-10-03 Thread Brian Meade
Redsky is the way to go for this.  They have a softphone client add-on that
pops up to ask for address when your location changes.

On Thu, Oct 3, 2019 at 2:14 PM Scott Voll  wrote:

> CER / CM 12.5
>
> See attached PDF of for the diagram.  Starting at the bottom left you see
> all our Jabber stuff internally goes to CM and CER and works as needed.
>
> Moving our way up the diagram you will see a line from the working
> condition going up to remote users.  corporate laptops that are connected
> via the VPN. (problem number 1)
>
> Down from that, is non corp, home users that are using jabber in the
> office via there RDP connection over the VPN. (problem number 2)
>
> then at the top is the jabber clients that have internet access coming in
> via Expressways (problem number 3).
>
> what are others doing about routing 911?  we currently use desk phones in
> the office, but we may be moving to jabber and ditching the desk phones.
> we really need to come up with a way for 911 to work, no matter the
> connectivity.
>
> Back, back in the day, I remember that a very large aircraft company used
> a third party (can't remember who they used) with IP communicator that
> asked for a address and routed 911 out the local 911 call center via a SIP
> trunk.  This is the only way I can think to fix this problem, IF that e911
> provider is still around, and IF they work with Jabber.  Do you guys have
> any other options?
>
> TIA
>
> Scott
>
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Re: [cisco-voip] How are you all dealing with Jabber and 911????

2019-10-03 Thread Lelio Fulgenzi
Right now, we tell them to not use Jabber to dial 911. Use a cell phone or a 
land line. I honestly do not see people raising their headsets to their head 
and dialing 911 from Jabber. So I don’t see there being a lot of this.

That being said, I’ve spun up a few extra DIDs and listed them as mobile 
devices and mask 911 calls from Jabber with these numbers. (Through my PSALI 
subscription).

I’m hoping to work with a company like you suggest to build out a better 
solution at some point.

I think the company you were referring to was a Canadian company bought out by 
West and had their own PSAP. It was quite the ingenious solution.

https://www.west.com/en_ca/safety-services/

There’s also RedSky.

You can further expand this request to on-campus location services. I find it 
interesting that there still isn’t a good way to find location using 
triangulation of APs or using the GPS (if available) of the device.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip  On Behalf Of Scott Voll
Sent: Thursday, October 3, 2019 2:14 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] How are you all dealing with Jabber and 911

CER / CM 12.5

See attached PDF of for the diagram.  Starting at the bottom left you see all 
our Jabber stuff internally goes to CM and CER and works as needed.

Moving our way up the diagram you will see a line from the working condition 
going up to remote users.  corporate laptops that are connected via the VPN. 
(problem number 1)

Down from that, is non corp, home users that are using jabber in the office via 
there RDP connection over the VPN. (problem number 2)

then at the top is the jabber clients that have internet access coming in via 
Expressways (problem number 3).

what are others doing about routing 911?  we currently use desk phones in the 
office, but we may be moving to jabber and ditching the desk phones.  we really 
need to come up with a way for 911 to work, no matter the connectivity.

Back, back in the day, I remember that a very large aircraft company used a 
third party (can't remember who they used) with IP communicator that asked for 
a address and routed 911 out the local 911 call center via a SIP trunk.  This 
is the only way I can think to fix this problem, IF that e911 provider is still 
around, and IF they work with Jabber.  Do you guys have any other options?

TIA

Scott

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[cisco-voip] How are you all dealing with Jabber and 911????

2019-10-03 Thread Scott Voll
CER / CM 12.5

See attached PDF of for the diagram.  Starting at the bottom left you see
all our Jabber stuff internally goes to CM and CER and works as needed.

Moving our way up the diagram you will see a line from the working
condition going up to remote users.  corporate laptops that are connected
via the VPN. (problem number 1)

Down from that, is non corp, home users that are using jabber in the office
via there RDP connection over the VPN. (problem number 2)

then at the top is the jabber clients that have internet access coming in
via Expressways (problem number 3).

what are others doing about routing 911?  we currently use desk phones in
the office, but we may be moving to jabber and ditching the desk phones.
we really need to come up with a way for 911 to work, no matter the
connectivity.

Back, back in the day, I remember that a very large aircraft company used a
third party (can't remember who they used) with IP communicator that asked
for a address and routed 911 out the local 911 call center via a SIP
trunk.  This is the only way I can think to fix this problem, IF that e911
provider is still around, and IF they work with Jabber.  Do you guys have
any other options?

TIA

Scott


Jabber_911_issues_with_CER.pdf
Description: Adobe PDF document
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[cisco-voip] DNA Multiple Analyzer 11.5+ Broken

2019-10-03 Thread Anthony Holloway
This is probably a pretty obscure area of CUCM, but here goes...

I want to take a list of ELINs, and run them through the multiple analyzer
in DNA, to see if they all get prefixed with 913 appropriately.

However, the version of DNA I am doing this on, is 11.5 and has the
following defect (typos are not my own):

*Do analysis shows viewfile contents in MUltiple Analyzer of DNA Analysis*

*Symptom:*
Go t DNA -> Analysis -> Multiple Analyzer.
Upload the csv file (downloaded from the template and converted to csv
format)
Select a csv file and do view file contents.
We see the output of the file contents.

Then "DO NALYSIS". But we don't see any dna analysis output. Rather we see
the same view file contents again. The URL is also of view file contents.

Source: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy89525


It's still open too, so I would assume anything new is also affected.

When I look at the source code for what is supposed to happen when I click
the Do Analysis button, it executes the JS function called
doAnalysisForMultiple.

[image: image.png]

That function in the source looks like this (cleaned up a bit):

function doAnalysisForMultiple() {
if (validateFileSelected()) {
if (document.forms[0].learnProgress.value == "true") {
alert("Adding of learned patterns in progress. Please refresh
the page and try again after sometime"); //CCD SAF Changes
} else {

window.open("/dna/viewfilecontents.do?fileName="+document.forms[0].sourceFile.value
,"","toolbar=no,menubar=no,scrollbars=yes,resizable=yes,location=no,status=no,width=800,heigth=600");
}
}
}


As you can see, the reason the file contents are displayed, is because
that's how it's coded: viewfilecontents.do.

Just like the function to view the file contents (cleaned up a bit):

function viewSelectedFileContents() {
if (validateFileSelected()) {

window.open("/dna/viewfilecontents.do?fileName="+document.forms[0].sourceFile.value,
"",
"toolbar=no,menubar=no,scrollbars=yes,resizable=yes,location=no,status=no,width=800,heigth=600");
}
}


Perhaps this is a copy and paste error?  If so, I'm wondering if you could
look at your various versions for me and post if you have something
different in your doAnalysisForMultiple function.  Something other than the
window.open for the viewfilecontents.do page.

To do so, access the following URL on your CUCM, and then login, followed
by right clicking the page and selecting View Source and then search for
the string: *function doAnalysisForMultiple*

https://your-cucm-pub.company.com/dna/multipleanalyzer.do

I'd like to look at what it might be doing in a different version.

Also, if any Cisco folks could inquire within about the status of this
defect, that would be nice.  I'm kind of surprised to see that it's still
open and not resolved in 12.5.
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Re: [cisco-voip] what's that support page for support help?

2019-10-03 Thread Lelio Fulgenzi
I half have a mind to … wait… nevermind.


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Anthony Holloway 
Sent: Thursday, October 3, 2019 11:37 AM
To: Lelio Fulgenzi 
Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: Re: [cisco-voip] what's that support page for support help?

Bone Apple Tea!

On Thu, Oct 3, 2019 at 10:32 AM Lelio Fulgenzi 
mailto:le...@uoguelph.ca>> wrote:
Ugh. Have the stuff is gone.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Lelio Fulgenzi mailto:le...@uoguelph.ca>>
Sent: Thursday, October 3, 2019 11:29 AM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: what's that support page for support help?

Found it!

At top right of page, after logging in to CCO, there’s a myCisco link.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Lelio Fulgenzi
Sent: Thursday, October 3, 2019 11:22 AM
To: voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] what's that support page for support help?


There used to be a page that you could use to open up a support ticket which 
would, in turn, allow you to open up support tickets for new contracts and 
devices. Basically to update contract access and also fix things like, say, not 
all your webex sites being listed as selectable options when opening a ticket.

I thought everything was moved to the CCW page, but can’t seem to find it.

Will try the old CSCC page … not sure if that will help.

Lelio


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

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Re: [cisco-voip] what's that support page for support help?

2019-10-03 Thread Anthony Holloway
Bone Apple Tea!

On Thu, Oct 3, 2019 at 10:32 AM Lelio Fulgenzi  wrote:

> Ugh. Have the stuff is gone.
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | le...@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* Lelio Fulgenzi 
> *Sent:* Thursday, October 3, 2019 11:29 AM
> *To:* Lelio Fulgenzi ; voyp list, cisco-voip (
> cisco-voip@puck.nether.net) 
> *Subject:* RE: what's that support page for support help?
>
>
>
> Found it!
>
>
>
> At top right of page, after logging in to CCO, there’s a myCisco link.
>
>
>
>
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | le...@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* cisco-voip  *On Behalf Of *Lelio
> Fulgenzi
> *Sent:* Thursday, October 3, 2019 11:22 AM
> *To:* voyp list, cisco-voip (cisco-voip@puck.nether.net) <
> cisco-voip@puck.nether.net>
> *Subject:* [cisco-voip] what's that support page for support help?
>
>
>
>
>
> There used to be a page that you could use to open up a support ticket
> which would, in turn, allow you to open up support tickets for new
> contracts and devices. Basically to update contract access and also fix
> things like, say, not all your webex sites being listed as selectable
> options when opening a ticket.
>
>
>
> I thought everything was moved to the CCW page, but can’t seem to find it.
>
>
>
> Will try the old CSCC page … not sure if that will help.
>
>
>
> Lelio
>
>
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | le...@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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Re: [cisco-voip] what's that support page for support help?

2019-10-03 Thread Lelio Fulgenzi
Ugh. Have the stuff is gone.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Lelio Fulgenzi 
Sent: Thursday, October 3, 2019 11:29 AM
To: Lelio Fulgenzi ; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
Subject: RE: what's that support page for support help?

Found it!

At top right of page, after logging in to CCO, there's a myCisco link.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Lelio Fulgenzi
Sent: Thursday, October 3, 2019 11:22 AM
To: voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] what's that support page for support help?


There used to be a page that you could use to open up a support ticket which 
would, in turn, allow you to open up support tickets for new contracts and 
devices. Basically to update contract access and also fix things like, say, not 
all your webex sites being listed as selectable options when opening a ticket.

I thought everything was moved to the CCW page, but can't seem to find it.

Will try the old CSCC page ... not sure if that will help.

Lelio


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

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Re: [cisco-voip] what's that support page for support help?

2019-10-03 Thread Lelio Fulgenzi
Found it!

At top right of page, after logging in to CCO, there's a myCisco link.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip  On Behalf Of Lelio 
Fulgenzi
Sent: Thursday, October 3, 2019 11:22 AM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: [cisco-voip] what's that support page for support help?


There used to be a page that you could use to open up a support ticket which 
would, in turn, allow you to open up support tickets for new contracts and 
devices. Basically to update contract access and also fix things like, say, not 
all your webex sites being listed as selectable options when opening a ticket.

I thought everything was moved to the CCW page, but can't seem to find it.

Will try the old CSCC page ... not sure if that will help.

Lelio


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

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[cisco-voip] what's that support page for support help?

2019-10-03 Thread Lelio Fulgenzi

There used to be a page that you could use to open up a support ticket which 
would, in turn, allow you to open up support tickets for new contracts and 
devices. Basically to update contract access and also fix things like, say, not 
all your webex sites being listed as selectable options when opening a ticket.

I thought everything was moved to the CCW page, but can't seem to find it.

Will try the old CSCC page ... not sure if that will help.

Lelio


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

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[cisco-voip] CME 11 GUI Files

2019-10-03 Thread Matthew Loraditch
If anyone has access to CME-11.0.0.0-GUI.tar and can unicast it to me, I would 
be much obliged.

Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
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Re: [cisco-voip] uccx point to a different cluster

2019-10-03 Thread Lelio Fulgenzi

This is the conclusion we came to when we wanted to be able to flip registering 
our lab uccx server from production to lab cucm.

It’s unfortunate.

-sent from mobile device-

Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 
2W1
519-824-4120 Ext. 56354 | 
le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

On Oct 3, 2019, at 3:44 AM, naresh rathore 
mailto:nare...@hotmail.com>> wrote:

hi


I have cucm pub/sub1 and sub 2 installed (version 11.5), i also have uccx 
(11.6) integrated with it.


now i have to shutdown existing cucm cluster and install new fesh cucm cluster 
(12.0) with same IP addresses and integrate with existing uccx 11.6 cluster. is 
it possible to point existing uccx cluster to new cucm cluster?  based on 
following documentation, it seems like it is not possible.


https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/maintain_and_operate/guide/uccx_b_uccx-admin-and-operations-guide-120/uccx_b_uccx-admin-and-operations-guide-120_chapter_0101.html


Regards


Naresh Rathore
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[cisco-voip] uccx point to a different cluster

2019-10-03 Thread naresh rathore
hi


I have cucm pub/sub1 and sub 2 installed (version 11.5), i also have uccx 
(11.6) integrated with it.


now i have to shutdown existing cucm cluster and install new fesh cucm cluster 
(12.0) with same IP addresses and integrate with existing uccx 11.6 cluster. is 
it possible to point existing uccx cluster to new cucm cluster?  based on 
following documentation, it seems like it is not possible.


https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/maintain_and_operate/guide/uccx_b_uccx-admin-and-operations-guide-120/uccx_b_uccx-admin-and-operations-guide-120_chapter_0101.html


Regards


Naresh Rathore
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