Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Lelio Fulgenzi]

So basically, you can’t “log in” via extension mobility, but the logged out 
profile is the one you end up using when you sign in?

Interesting.

-sent from mobile device-

Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 
2W1
519-824-4120 Ext. 56354 | 
le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

On Oct 18, 2019, at 6:20 PM, Scott Voll 
mailto:svoll.v...@gmail.com>> wrote:

OK, my counter part had an open ticket with TAC on using Jabber in an extension 
mobility environment, and gave us this work around.  Seems to be working for us:
* Response *
As we discussed, for Jabber side possibly the requirement is that the phone 
device is not assigned with an extension, which makes the issue with the UCC.

As tested in lab, I was able to assign an extension mobility profile the same 
way we can for a deskphone. Here below are the steps I took. Please let me know 
if you have any questions!

1. Created a new EM profile:
CUCM >> Device >> Device Settings >> Device Profile >> Add New 
>> Device Profile Type: Cisco Unified Client Services Framework >> I used all 
default settings with the exception of the Login User ID – my test user ID 
“kivanov5”

2. Created a new CSF using default settings. Did not assign a line. I only 
assigned the test user for it as owner and selected the EM profile:
[cid:]

[cid:]

[cid:]

3. In the End User page I just selected the EM Profile

[cid:]

Using these settings above I was able to sign in Jabber with my test user and 
the softphone was just working. From End User perspective, I don’t think there 
would be a noticeable difference. When dialing another test user the caller ID 
was showing the extension of the Extension Mobility profile.

Try it and let me know if that may be working for you!
Kind regards,

On Fri, Oct 18, 2019 at 3:09 PM Lelio Fulgenzi 
mailto:le...@uoguelph.ca>> wrote:
We’ve been using multi-line on Jabber for a bit. Actually, multi-shared-line 
(as a secondary dn). Works great as far as I can tell. Still no experience with 
UCCx though.

I suspect, agent DN as primary, personal as secondary, vm configured for 
personal mailbox, would work great.

Of course, we’re using shred agent logins. Not sure how well that will work.

Lelio

P. S. One thing with shared multi line on Jabber... if someone puts a call on 
hold on the shared line, it appears on Jabber. On everyone’s Jabber. As far as 
I can tell. Need to do more investigation.

-sent from mobile device-

Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | 
le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

On Oct 18, 2019, at 5:56 PM, Tim Smith 
mailto:tim.sm...@enject.com.au>> wrote:

Is anyone doing multi line on Jabber yet?

I’ve always thought dedicated UCCX line is best?
Just have one on phone, different one on Jabber
Login to wherever you want to answer calls
It’s unlikely to be desk and softphone at same time (and if it is then use CTI 
instead)

Dedicated line then gets rid of all the other UCCX line restrictions, and it 
doesn’t matter what this DN number is.

Give them a personal DN if required.
If it’s just a dedicated contact centre they may not even need a personal DN

Get Outlook for iOS

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
on behalf of Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Saturday, October 19, 2019 6:49:42 AM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; Johnson, Tim 
mailto:johns...@cmich.edu>>; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?

Correct. CSF/TAB/TCT is to use Jabber as a softphone not deskphone control.


Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: 
www.heliontechnologies.com
|  e: 
mloradi...@heliontechnologies.com
[Helion 

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Lelio Fulgenzi]

We’ve been using multi-line on Jabber for a bit. Actually, multi-shared-line 
(as a secondary dn). Works great as far as I can tell. Still no experience with 
UCCx though.

I suspect, agent DN as primary, personal as secondary, vm configured for 
personal mailbox, would work great.

Of course, we’re using shred agent logins. Not sure how well that will work.

Lelio

P. S. One thing with shared multi line on Jabber... if someone puts a call on 
hold on the shared line, it appears on Jabber. On everyone’s Jabber. As far as 
I can tell. Need to do more investigation.

-sent from mobile device-

Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 
2W1
519-824-4120 Ext. 56354 | 
le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

On Oct 18, 2019, at 5:56 PM, Tim Smith 
mailto:tim.sm...@enject.com.au>> wrote:

Is anyone doing multi line on Jabber yet?

I’ve always thought dedicated UCCX line is best?
Just have one on phone, different one on Jabber
Login to wherever you want to answer calls
It’s unlikely to be desk and softphone at same time (and if it is then use CTI 
instead)

Dedicated line then gets rid of all the other UCCX line restrictions, and it 
doesn’t matter what this DN number is.

Give them a personal DN if required.
If it’s just a dedicated contact centre they may not even need a personal DN

Get Outlook for iOS

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
on behalf of Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Saturday, October 19, 2019 6:49:42 AM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; Johnson, Tim 
mailto:johns...@cmich.edu>>; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?

Correct. CSF/TAB/TCT is to use Jabber as a softphone not deskphone control.


Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: 
www.heliontechnologies.com
|  e: 
mloradi...@heliontechnologies.com
[Helion 
Technologies]
[Facebook]
[Twitter]
[LinkedIn]
From: Lelio Fulgenzi mailto:le...@uoguelph.ca>>
Sent: Friday, October 18, 2019 3:36 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>; 
Johnson, Tim mailto:johns...@cmich.edu>>; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Ok, now you’re really freaking me out.

You don’t need a CSF device to log in with Jabber?


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs
 | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: 

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Tim Smith]

Is anyone doing multi line on Jabber yet?

I’ve always thought dedicated UCCX line is best?
Just have one on phone, different one on Jabber
Login to wherever you want to answer calls
It’s unlikely to be desk and softphone at same time (and if it is then use CTI 
instead)

Dedicated line then gets rid of all the other UCCX line restrictions, and it 
doesn’t matter what this DN number is.

Give them a personal DN if required.
If it’s just a dedicated contact centre they may not even need a personal DN

Get Outlook for iOS

From: cisco-voip  on behalf of Matthew 
Loraditch 
Sent: Saturday, October 19, 2019 6:49:42 AM
To: Lelio Fulgenzi ; Johnson, Tim ; voyp 
list, cisco-voip (cisco-voip@puck.nether.net) 
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?

Correct. CSF/TAB/TCT is to use Jabber as a softphone not deskphone control.


Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: 
www.heliontechnologies.com
|  e: 
mloradi...@heliontechnologies.com
[Helion 
Technologies]
[Facebook]
[Twitter]
[LinkedIn]
From: Lelio Fulgenzi 
Sent: Friday, October 18, 2019 3:36 PM
To: Matthew Loraditch ; Johnson, Tim 
; voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: RE: UCCx and Jabber - compatible or not?

Ok, now you’re really freaking me out.

You don’t need a CSF device to log in with Jabber?


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs
 | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:32 PM
To: Johnson, Tim mailto:johns...@cmich.edu>>; Lelio 
Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Yeah just don’t create one if you don’t like having them blank. You don’t need 
a CSF for deskphone control.


Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: 
www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion 
Technologies]

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Matthew Loraditch]

Correct. CSF/TAB/TCT is to use Jabber as a softphone not deskphone control.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: Lelio Fulgenzi 
Sent: Friday, October 18, 2019 3:36 PM
To: Matthew Loraditch ; Johnson, Tim 
; voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: RE: UCCx and Jabber - compatible or not?

Ok, now you’re really freaking me out.

You don’t need a CSF device to log in with Jabber?


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:32 PM
To: Johnson, Tim mailto:johns...@cmich.edu>>; Lelio 
Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Yeah just don’t create one if you don’t like having them blank. You don’t need 
a CSF for deskphone control.


Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion Technologies]
[Facebook]
[Twitter]
[LinkedIn]
From: Johnson, Tim mailto:johns...@cmich.edu>>
Sent: Friday, October 18, 2019 3:30 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; Matthew 
Loraditch 
mailto:mloradi...@heliontechnologies.com>>; 
voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Yeah, just don’t have a CSF device assigned to that user. Or, if you do have a 
CSF device for that user, make sure their IPCC extension is not assigned to it.


From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Lelio Fulgenzi
Sent: Friday, October 18, 2019 3:30 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>; 
voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?

Interesting. Devices without DNs just freak me out!

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs
 | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:28 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Correct. If you have agents who want to  use Jabber and have a hardphone DO NOT 
put their agent DN on any other device. If you search the DN in CUCM you need 
to see that DN associated to only a single device




Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: 
www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion 
Technologies]

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Matthew Loraditch]

Yeah just don’t create one if you don’t like having them blank. You don’t need 
a CSF for deskphone control.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: Johnson, Tim 
Sent: Friday, October 18, 2019 3:30 PM
To: Lelio Fulgenzi ; Matthew Loraditch 
; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
Subject: RE: UCCx and Jabber - compatible or not?

Yeah, just don’t have a CSF device assigned to that user. Or, if you do have a 
CSF device for that user, make sure their IPCC extension is not assigned to it.


From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Lelio Fulgenzi
Sent: Friday, October 18, 2019 3:30 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>; 
voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?

Interesting. Devices without DNs just freak me out!

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs
 | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:28 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Correct. If you have agents who want to  use Jabber and have a hardphone DO NOT 
put their agent DN on any other device. If you search the DN in CUCM you need 
to see that DN associated to only a single device




Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: 
www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion 
Technologies]
[Facebook]
[Twitter]
[LinkedIn]
From: Lelio Fulgenzi mailto:le...@uoguelph.ca>>
Sent: Friday, October 18, 2019 3:26 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>; 
voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Yes jabber in deskphone control mode is ok. Jabber is not operating as a 
softphone in that mode and breaks no UCCX “rules”

In this case, do I have to make sure not to program a DN on Jabber?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs
 | @UofGCCS on Instagram, Twitter and Facebook

[University of 

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Anthony Holloway]

While it's true that the Agent will be deleted from UCCX if you remove the
IPCC extension, I would think an AXL call to updateUser would be
instantaneous, and thus avoid any issues.

There will be other challenges for sure, but I don't think this will be one
of them.

On Fri, Oct 18, 2019 at 3:17 PM Brian Meade  wrote:

> Be careful with that as UCCX loves to reset all the agent's settings.
> It's worth testing but you may lose all the agent config.
>
> On Fri, Oct 18, 2019 at 3:51 PM Johnson, Tim  wrote:
>
>> As for your “fake extension mobility” suggestion, you could possibly do
>> that by having two DNs designated for the user intended for UCCX. Have one
>> assigned to the SEP device, the other to the CSF. Have both of those
>> assigned to the End User as a Controlled Device, and then setup an AXL call
>> to change the IPCC extension on the End User. If I’m thinking right that’ll
>> basically give you (and potentially the user) the ability to toggle to
>> their preference.
>>
>>
>>
>> *From:* Pawlowski, Adam 
>> *Sent:* Friday, October 18, 2019 3:43 PM
>> *To:* 'Lelio Fulgenzi' ; Matthew Loraditch <
>> mloradi...@heliontechnologies.com>; Johnson, Tim ;
>> voyp list, cisco-voip (cisco-voip@puck.nether.net) <
>> cisco-voip@puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> Only in Phone Only or it doesn’t work, or if you are assigning a custom
>> configuration or phone.
>>
>>
>>
>> In our case (love to toot my own horn), jabber-config.xml turns off phone
>> and voicemail. If you want a person to cover a group VM box, or have
>> special features (pChat etc) the only way to tell the client what to do is
>> to build the CSF device to steer the configuration.
>>
>>
>>
>> Regarding this, there’s a community forum post that says if you sign in
>> to the phone, then open Jabber, then sign out of the phone, that it “works”
>> because CTI still can find the station. I assume this has something to do
>> with the order in which the devices are retrieved when you ask for a
>> terminal list with CTI but I don’t know.
>>
>>
>>
>> It was followed up with a long post of “yeah maybe it works maybe it
>> doesn’t but it is not supported”.
>>
>>
>>
>> Someone should write some nice wrapped code to move your DN around like a
>> fake extension mobility. If you have no other considerations, with AXL it’s
>> saving the phone back with that DN out of the line list, and saving it back
>> on the CSF device. Probably break a bunch of things but if not I’m sure
>> there’s a few bucks to be made off of that.
>>
>>
>>
>> Since it is a Friday I don’t intend to touch any of that and demo is
>> since I’ll probably end up deleting everyone’s phone line or something.
>>
>>
>>
>> Adam
>>
>>
>>
>> *From:* cisco-voip  *On Behalf Of *Lelio
>> Fulgenzi
>> *Sent:* Friday, October 18, 2019 3:36 PM
>> *To:* Matthew Loraditch ; Johnson,
>> Tim ; voyp list, cisco-voip (
>> cisco-voip@puck.nether.net) 
>> *Subject:* Re: [cisco-voip] UCCx and Jabber - compatible or not?
>>
>>
>>
>> Ok, now you’re really freaking me out.
>>
>>
>>
>> *You don’t need a CSF device to log in with Jabber?*
>>
>>
>>
>>
>>
>> ---
>>
>> *Lelio Fulgenzi, B.A.* | Senior Analyst
>>
>> Computing and Communications Services | University of Guelph
>>
>> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
>> N1G 2W1
>>
>> 519-824-4120 Ext. 56354 | le...@uoguelph.ca
>>
>>
>>
>> www.uoguelph.ca/ccs
>> 
>> | @UofGCCS on Instagram, Twitter and Facebook
>>
>>
>>
>> [image: University of Guelph Cornerstone with Improve Life tagline]
>>
>>
>>
>> *From:* Matthew Loraditch 
>> *Sent:* Friday, October 18, 2019 3:32 PM
>> *To:* Johnson, Tim ; Lelio Fulgenzi <
>> le...@uoguelph.ca>; voyp list, cisco-voip (cisco-voip@puck.nether.net) <
>> cisco-voip@puck.nether.net>
>> *Subject:* RE: UCCx and Jabber - compatible or not?
>>
>>
>>
>> Yeah just don’t create one if you don’t like having them blank. You don’t
>> need a CSF for deskphone control.
>>
>>
>>
>>
>>
>> *Matthew Loraditch**​*
>>
>> *Sr. Network Engineer*
>>
>> p: *443.541.1518* <443.541.1518>
>>
>> w: *www.heliontechnologies.com*
>> 
>>
>>  |
>>
>> e: *mloradi...@heliontechnologies.com*
>> 
>>
>> [image: Helion Technologies]
>> 

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Brian Meade]

Be careful with that as UCCX loves to reset all the agent's settings.  It's
worth testing but you may lose all the agent config.

On Fri, Oct 18, 2019 at 3:51 PM Johnson, Tim  wrote:

> As for your “fake extension mobility” suggestion, you could possibly do
> that by having two DNs designated for the user intended for UCCX. Have one
> assigned to the SEP device, the other to the CSF. Have both of those
> assigned to the End User as a Controlled Device, and then setup an AXL call
> to change the IPCC extension on the End User. If I’m thinking right that’ll
> basically give you (and potentially the user) the ability to toggle to
> their preference.
>
>
>
> *From:* Pawlowski, Adam 
> *Sent:* Friday, October 18, 2019 3:43 PM
> *To:* 'Lelio Fulgenzi' ; Matthew Loraditch <
> mloradi...@heliontechnologies.com>; Johnson, Tim ;
> voyp list, cisco-voip (cisco-voip@puck.nether.net) <
> cisco-voip@puck.nether.net>
> *Subject:* RE: UCCx and Jabber - compatible or not?
>
>
>
> Only in Phone Only or it doesn’t work, or if you are assigning a custom
> configuration or phone.
>
>
>
> In our case (love to toot my own horn), jabber-config.xml turns off phone
> and voicemail. If you want a person to cover a group VM box, or have
> special features (pChat etc) the only way to tell the client what to do is
> to build the CSF device to steer the configuration.
>
>
>
> Regarding this, there’s a community forum post that says if you sign in to
> the phone, then open Jabber, then sign out of the phone, that it “works”
> because CTI still can find the station. I assume this has something to do
> with the order in which the devices are retrieved when you ask for a
> terminal list with CTI but I don’t know.
>
>
>
> It was followed up with a long post of “yeah maybe it works maybe it
> doesn’t but it is not supported”.
>
>
>
> Someone should write some nice wrapped code to move your DN around like a
> fake extension mobility. If you have no other considerations, with AXL it’s
> saving the phone back with that DN out of the line list, and saving it back
> on the CSF device. Probably break a bunch of things but if not I’m sure
> there’s a few bucks to be made off of that.
>
>
>
> Since it is a Friday I don’t intend to touch any of that and demo is since
> I’ll probably end up deleting everyone’s phone line or something.
>
>
>
> Adam
>
>
>
> *From:* cisco-voip  *On Behalf Of *Lelio
> Fulgenzi
> *Sent:* Friday, October 18, 2019 3:36 PM
> *To:* Matthew Loraditch ; Johnson, Tim
> ; voyp list, cisco-voip (cisco-voip@puck.nether.net) <
> cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCx and Jabber - compatible or not?
>
>
>
> Ok, now you’re really freaking me out.
>
>
>
> *You don’t need a CSF device to log in with Jabber?*
>
>
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | le...@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs
> 
> | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* Matthew Loraditch 
> *Sent:* Friday, October 18, 2019 3:32 PM
> *To:* Johnson, Tim ; Lelio Fulgenzi ;
> voyp list, cisco-voip (cisco-voip@puck.nether.net) <
> cisco-voip@puck.nether.net>
> *Subject:* RE: UCCx and Jabber - compatible or not?
>
>
>
> Yeah just don’t create one if you don’t like having them blank. You don’t
> need a CSF for deskphone control.
>
>
>
>
>
> *Matthew Loraditch**​*
>
> *Sr. Network Engineer*
>
> p: *443.541.1518* <443.541.1518>
>
> w: *www.heliontechnologies.com*
> 
>
>  |
>
> e: *mloradi...@heliontechnologies.com* 
>
> [image: Helion Technologies]
> 
>
> [image: Facebook]
> 
>
> [image: Twitter]
> 

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Johnson, Tim]

As for your “fake extension mobility” suggestion, you could possibly do that by 
having two DNs designated for the user intended for UCCX. Have one assigned to 
the SEP device, the other to the CSF. Have both of those assigned to the End 
User as a Controlled Device, and then setup an AXL call to change the IPCC 
extension on the End User. If I’m thinking right that’ll basically give you 
(and potentially the user) the ability to toggle to their preference.

From: Pawlowski, Adam 
Sent: Friday, October 18, 2019 3:43 PM
To: 'Lelio Fulgenzi' ; Matthew Loraditch 
; Johnson, Tim ; voyp 
list, cisco-voip (cisco-voip@puck.nether.net) 
Subject: RE: UCCx and Jabber - compatible or not?

Only in Phone Only or it doesn’t work, or if you are assigning a custom 
configuration or phone.

In our case (love to toot my own horn), jabber-config.xml turns off phone and 
voicemail. If you want a person to cover a group VM box, or have special 
features (pChat etc) the only way to tell the client what to do is to build the 
CSF device to steer the configuration.

Regarding this, there’s a community forum post that says if you sign in to the 
phone, then open Jabber, then sign out of the phone, that it “works” because 
CTI still can find the station. I assume this has something to do with the 
order in which the devices are retrieved when you ask for a terminal list with 
CTI but I don’t know.

It was followed up with a long post of “yeah maybe it works maybe it doesn’t 
but it is not supported”.

Someone should write some nice wrapped code to move your DN around like a fake 
extension mobility. If you have no other considerations, with AXL it’s saving 
the phone back with that DN out of the line list, and saving it back on the CSF 
device. Probably break a bunch of things but if not I’m sure there’s a few 
bucks to be made off of that.

Since it is a Friday I don’t intend to touch any of that and demo is since I’ll 
probably end up deleting everyone’s phone line or something.

Adam

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Lelio Fulgenzi
Sent: Friday, October 18, 2019 3:36 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>; 
Johnson, Tim mailto:johns...@cmich.edu>>; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?

Ok, now you’re really freaking me out.

You don’t need a CSF device to log in with Jabber?


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs
 | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:32 PM
To: Johnson, Tim mailto:johns...@cmich.edu>>; Lelio 
Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Yeah just don’t create one if you don’t like having them blank. You don’t need 
a CSF for deskphone control.


Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: 
www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion 
Technologies]
[Facebook]
[Twitter]

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Pawlowski, Adam]

Only in Phone Only or it doesn’t work, or if you are assigning a custom 
configuration or phone.

In our case (love to toot my own horn), jabber-config.xml turns off phone and 
voicemail. If you want a person to cover a group VM box, or have special 
features (pChat etc) the only way to tell the client what to do is to build the 
CSF device to steer the configuration.

Regarding this, there’s a community forum post that says if you sign in to the 
phone, then open Jabber, then sign out of the phone, that it “works” because 
CTI still can find the station. I assume this has something to do with the 
order in which the devices are retrieved when you ask for a terminal list with 
CTI but I don’t know.

It was followed up with a long post of “yeah maybe it works maybe it doesn’t 
but it is not supported”.

Someone should write some nice wrapped code to move your DN around like a fake 
extension mobility. If you have no other considerations, with AXL it’s saving 
the phone back with that DN out of the line list, and saving it back on the CSF 
device. Probably break a bunch of things but if not I’m sure there’s a few 
bucks to be made off of that.

Since it is a Friday I don’t intend to touch any of that and demo is since I’ll 
probably end up deleting everyone’s phone line or something.

Adam

From: cisco-voip  On Behalf Of Lelio 
Fulgenzi
Sent: Friday, October 18, 2019 3:36 PM
To: Matthew Loraditch ; Johnson, Tim 
; voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?

Ok, now you’re really freaking me out.

You don’t need a CSF device to log in with Jabber?


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:32 PM
To: Johnson, Tim mailto:johns...@cmich.edu>>; Lelio 
Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Yeah just don’t create one if you don’t like having them blank. You don’t need 
a CSF for deskphone control.



Matthew Loraditch​

Sr. Network Engineer


p: 443.541.1518



w: www.heliontechnologies.com

 |

e: mloradi...@heliontechnologies.com


[Helion Technologies]


[Facebook]



[Twitter]


[LinkedIn]







From: Johnson, Tim mailto:johns...@cmich.edu>>
Sent: Friday, October 18, 2019 3:30 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; Matthew 
Loraditch 
mailto:mloradi...@heliontechnologies.com>>; 
voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Yeah, just don’t have a CSF device assigned to that user. Or, if you do have a 
CSF device for that user, make sure their IPCC extension is not assigned to it.


From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Lelio Fulgenzi
Sent: Friday, October 18, 2019 3:30 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>; 
voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?

Interesting. Devices without DNs just freak me out!

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs
 | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:28 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Correct. If you have agents who want to  use Jabber and have 

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Lelio Fulgenzi]

Ok, now you’re really freaking me out.

You don’t need a CSF device to log in with Jabber?


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
Sent: Friday, October 18, 2019 3:32 PM
To: Johnson, Tim ; Lelio Fulgenzi ; voyp 
list, cisco-voip (cisco-voip@puck.nether.net) 
Subject: RE: UCCx and Jabber - compatible or not?

Yeah just don’t create one if you don’t like having them blank. You don’t need 
a CSF for deskphone control.


Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion Technologies]
[Facebook]
[Twitter]
[LinkedIn]
From: Johnson, Tim mailto:johns...@cmich.edu>>
Sent: Friday, October 18, 2019 3:30 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; Matthew 
Loraditch 
mailto:mloradi...@heliontechnologies.com>>; 
voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Yeah, just don’t have a CSF device assigned to that user. Or, if you do have a 
CSF device for that user, make sure their IPCC extension is not assigned to it.


From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Lelio Fulgenzi
Sent: Friday, October 18, 2019 3:30 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>; 
voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?

Interesting. Devices without DNs just freak me out!

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs
 | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:28 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Correct. If you have agents who want to  use Jabber and have a hardphone DO NOT 
put their agent DN on any other device. If you search the DN in CUCM you need 
to see that DN associated to only a single device




Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: 
www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion 
Technologies]
[Facebook]
[Twitter]

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Johnson, Tim]

Yeah, just don’t have a CSF device assigned to that user. Or, if you do have a 
CSF device for that user, make sure their IPCC extension is not assigned to it.


From: cisco-voip  On Behalf Of Lelio 
Fulgenzi
Sent: Friday, October 18, 2019 3:30 PM
To: Matthew Loraditch ; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?

Interesting. Devices without DNs just freak me out!

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs
 | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:28 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Correct. If you have agents who want to  use Jabber and have a hardphone DO NOT 
put their agent DN on any other device. If you search the DN in CUCM you need 
to see that DN associated to only a single device




Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: 
www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion 
Technologies]
[Facebook]
[Twitter]
[LinkedIn]
From: Lelio Fulgenzi mailto:le...@uoguelph.ca>>
Sent: Friday, October 18, 2019 3:26 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>; 
voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Yes jabber in deskphone control mode is ok. Jabber is not operating as a 
softphone in that mode and breaks no UCCX “rules”

In this case, do I have to make sure not to program a DN on Jabber?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs
 | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:24 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

LOL

Yes Historically you were good with the hardphone and CIPC b/c you can use ext. 
mobility on both to get you extension and from a UCCX perspective said 
extension was only on one device in CUCM.

Yes jabber in deskphone 

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Lelio Fulgenzi]

Interesting. Devices without DNs just freak me out!

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
Sent: Friday, October 18, 2019 3:28 PM
To: Lelio Fulgenzi ; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
Subject: RE: UCCx and Jabber - compatible or not?

Correct. If you have agents who want to  use Jabber and have a hardphone DO NOT 
put their agent DN on any other device. If you search the DN in CUCM you need 
to see that DN associated to only a single device




Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion Technologies]
[Facebook]
[Twitter]
[LinkedIn]
From: Lelio Fulgenzi mailto:le...@uoguelph.ca>>
Sent: Friday, October 18, 2019 3:26 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>; 
voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Yes jabber in deskphone control mode is ok. Jabber is not operating as a 
softphone in that mode and breaks no UCCX “rules”

In this case, do I have to make sure not to program a DN on Jabber?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:24 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

LOL

Yes Historically you were good with the hardphone and CIPC b/c you can use ext. 
mobility on both to get you extension and from a UCCX perspective said 
extension was only on one device in CUCM.

Yes jabber in deskphone control mode is ok. Jabber is not operating as a 
softphone in that mode and breaks no UCCX “rules”




Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion Technologies]
[Facebook]
[Twitter]
[LinkedIn]
From: Lelio Fulgenzi mailto:le...@uoguelph.ca>>
Sent: Friday, October 18, 2019 3:17 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>; 
voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Oh yeah – I remember that session. It was great. But not as good as the session 
where I raised my hand and asked when they were gonna get rid of that final 
cable from the room kit to the touch 10. 

But, I digress.

So, historically, are you saying then, that one could have a hardphone with an 
agent extension and use CIPC with extension mobility and activate that same 
agent extension on CIPC and things would work and it was supported?

From your last statement, “Jabber CTI control is kosher and has no bearing on 
this issue.” , are you implying I could install Jabber and modify the call 
settings to use the hard phone and it _would_ work?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:07 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - 

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Matthew Loraditch]

Correct. If you have agents who want to  use Jabber and have a hardphone DO NOT 
put their agent DN on any other device. If you search the DN in CUCM you need 
to see that DN associated to only a single device




Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: Lelio Fulgenzi 
Sent: Friday, October 18, 2019 3:26 PM
To: Matthew Loraditch ; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
Subject: RE: UCCx and Jabber - compatible or not?

Yes jabber in deskphone control mode is ok. Jabber is not operating as a 
softphone in that mode and breaks no UCCX “rules”

In this case, do I have to make sure not to program a DN on Jabber?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:24 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

LOL

Yes Historically you were good with the hardphone and CIPC b/c you can use ext. 
mobility on both to get you extension and from a UCCX perspective said 
extension was only on one device in CUCM.

Yes jabber in deskphone control mode is ok. Jabber is not operating as a 
softphone in that mode and breaks no UCCX “rules”




Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion Technologies]
[Facebook]
[Twitter]
[LinkedIn]
From: Lelio Fulgenzi mailto:le...@uoguelph.ca>>
Sent: Friday, October 18, 2019 3:17 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>; 
voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Oh yeah – I remember that session. It was great. But not as good as the session 
where I raised my hand and asked when they were gonna get rid of that final 
cable from the room kit to the touch 10. 

But, I digress.

So, historically, are you saying then, that one could have a hardphone with an 
agent extension and use CIPC with extension mobility and activate that same 
agent extension on CIPC and things would work and it was supported?

>From your last statement, “Jabber CTI control is kosher and has no bearing on 
>this issue.” , are you implying I could install Jabber and modify the call 
>settings to use the hard phone and it _would_ work?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:07 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

The problem is workers who have a deskphone and also need to use a softphone 
occasionally or vice-versa.

An agent extension can only be programmed on one device in all of CUCM.

Previously the above situation could be handled by CIPC as extension mobility 
is supported.

Jabber does not and will not support extension mobility as a softphone.

UCCX says that supporting an agent extension on multiple devices is extremely 
difficult to fix

I can’t remember if you were in those sessions at Cisco Live with me or not but 
it was a fun little it’s not my problem scenario from the two BUs in some of 
the sessions asking how they were going to fix this.

Jabber CTI control is kosher and has no bearing on this issue.


Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion Technologies]
[Facebook]

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Lelio Fulgenzi]

Yes jabber in deskphone control mode is ok. Jabber is not operating as a 
softphone in that mode and breaks no UCCX “rules”

In this case, do I have to make sure not to program a DN on Jabber?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
Sent: Friday, October 18, 2019 3:24 PM
To: Lelio Fulgenzi ; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
Subject: RE: UCCx and Jabber - compatible or not?

LOL

Yes Historically you were good with the hardphone and CIPC b/c you can use ext. 
mobility on both to get you extension and from a UCCX perspective said 
extension was only on one device in CUCM.

Yes jabber in deskphone control mode is ok. Jabber is not operating as a 
softphone in that mode and breaks no UCCX “rules”




Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion Technologies]
[Facebook]
[Twitter]
[LinkedIn]
From: Lelio Fulgenzi mailto:le...@uoguelph.ca>>
Sent: Friday, October 18, 2019 3:17 PM
To: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>; 
voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

Oh yeah – I remember that session. It was great. But not as good as the session 
where I raised my hand and asked when they were gonna get rid of that final 
cable from the room kit to the touch 10. 

But, I digress.

So, historically, are you saying then, that one could have a hardphone with an 
agent extension and use CIPC with extension mobility and activate that same 
agent extension on CIPC and things would work and it was supported?

From your last statement, “Jabber CTI control is kosher and has no bearing on 
this issue.” , are you implying I could install Jabber and modify the call 
settings to use the hard phone and it _would_ work?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:07 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

The problem is workers who have a deskphone and also need to use a softphone 
occasionally or vice-versa.

An agent extension can only be programmed on one device in all of CUCM.

Previously the above situation could be handled by CIPC as extension mobility 
is supported.

Jabber does not and will not support extension mobility as a softphone.

UCCX says that supporting an agent extension on multiple devices is extremely 
difficult to fix

I can’t remember if you were in those sessions at Cisco Live with me or not but 
it was a fun little it’s not my problem scenario from the two BUs in some of 
the sessions asking how they were going to fix this.

Jabber CTI control is kosher and has no bearing on this issue.


Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion Technologies]
[Facebook]
[Twitter]
[LinkedIn]
From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Lelio Fulgenzi
Sent: Friday, October 18, 2019 2:55 PM
To: voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] UCCx and Jabber - compatible or not?


I’ve heard all the rumblings with UCCx and Jabber. But I’m hoping someone can 
explain to me what exactly the problem is. From what I understand, there is not 
an actual incompatibility with UCCx and Jabber, just with some deployment 
methods and some restrictions UCCx places on 

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Matthew Loraditch]

LOL

Yes Historically you were good with the hardphone and CIPC b/c you can use ext. 
mobility on both to get you extension and from a UCCX perspective said 
extension was only on one device in CUCM.

Yes jabber in deskphone control mode is ok. Jabber is not operating as a 
softphone in that mode and breaks no UCCX “rules”




Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: Lelio Fulgenzi 
Sent: Friday, October 18, 2019 3:17 PM
To: Matthew Loraditch ; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
Subject: RE: UCCx and Jabber - compatible or not?

Oh yeah – I remember that session. It was great. But not as good as the session 
where I raised my hand and asked when they were gonna get rid of that final 
cable from the room kit to the touch 10. 

But, I digress.

So, historically, are you saying then, that one could have a hardphone with an 
agent extension and use CIPC with extension mobility and activate that same 
agent extension on CIPC and things would work and it was supported?

>From your last statement, “Jabber CTI control is kosher and has no bearing on 
>this issue.” , are you implying I could install Jabber and modify the call 
>settings to use the hard phone and it _would_ work?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
mailto:mloradi...@heliontechnologies.com>>
Sent: Friday, October 18, 2019 3:07 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: RE: UCCx and Jabber - compatible or not?

The problem is workers who have a deskphone and also need to use a softphone 
occasionally or vice-versa.

An agent extension can only be programmed on one device in all of CUCM.

Previously the above situation could be handled by CIPC as extension mobility 
is supported.

Jabber does not and will not support extension mobility as a softphone.

UCCX says that supporting an agent extension on multiple devices is extremely 
difficult to fix

I can’t remember if you were in those sessions at Cisco Live with me or not but 
it was a fun little it’s not my problem scenario from the two BUs in some of 
the sessions asking how they were going to fix this.

Jabber CTI control is kosher and has no bearing on this issue.


Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion Technologies]
[Facebook]
[Twitter]
[LinkedIn]
From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Lelio Fulgenzi
Sent: Friday, October 18, 2019 2:55 PM
To: voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] UCCx and Jabber - compatible or not?


I’ve heard all the rumblings with UCCx and Jabber. But I’m hoping someone can 
explain to me what exactly the problem is. From what I understand, there is not 
an actual incompatibility with UCCx and Jabber, just with some deployment 
methods and some restrictions UCCx places on things.

So, in simplest terms, if you have a desktop agent, with Jabber (4Win) running 
and only one (agent) extension and no other device has that extension, things 
work.

I believe it’s when you try to do anything else other than this simple 
deployment that things go awry. Say, have both Jabber and a hard phone and log 
into your queue using a phone agent on the hard phone but want to use Jabber to 
answer. Or you want Jabber to control your hard phone. Etc.

Can I get some ideas as to whether this is true and where people have seen 
trouble? And what is actually supported?

Lelio

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Lelio Fulgenzi]

Ah – that really helps. Thanks for that.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Johnson, Tim 
Sent: Friday, October 18, 2019 3:12 PM
To: Matthew Loraditch ; Lelio Fulgenzi 
; voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: RE: UCCx and Jabber - compatible or not?

Right, so you can have Jabber configured for an agent, but that’s the only 
thing they’ll be able to use otherwise you’re in an unsupported configuration.

[cid:image007.png@01D585C7.AFE479F0]

From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Matthew Loraditch
Sent: Friday, October 18, 2019 3:07 PM
To: Lelio Fulgenzi mailto:le...@uoguelph.ca>>; voyp list, 
cisco-voip (cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?

The problem is workers who have a deskphone and also need to use a softphone 
occasionally or vice-versa.

An agent extension can only be programmed on one device in all of CUCM.

Previously the above situation could be handled by CIPC as extension mobility 
is supported.

Jabber does not and will not support extension mobility as a softphone.

UCCX says that supporting an agent extension on multiple devices is extremely 
difficult to fix

I can’t remember if you were in those sessions at Cisco Live with me or not but 
it was a fun little it’s not my problem scenario from the two BUs in some of 
the sessions asking how they were going to fix this.

Jabber CTI control is kosher and has no bearing on this issue.


Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: 
www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion 
Technologies]
[Facebook]
[Twitter]
[LinkedIn]
From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Lelio Fulgenzi
Sent: Friday, October 18, 2019 2:55 PM
To: voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] UCCx and Jabber - compatible or not?


I’ve heard all the rumblings with UCCx and Jabber. But I’m hoping someone can 
explain to me what exactly the problem is. From what I understand, there is not 
an actual incompatibility with UCCx and Jabber, just with some deployment 
methods and some restrictions UCCx places on things.

So, in simplest terms, if you have a desktop agent, with Jabber (4Win) running 
and only one (agent) extension and no other device has that extension, things 
work.

I believe it’s when you try to do anything else other than this simple 
deployment that things go awry. Say, have both Jabber and a hard phone and log 
into your queue using a phone agent on the hard phone but want to use Jabber to 
answer. Or you want Jabber to control your hard phone. Etc.

Can I get some ideas as to whether this is true and where people have seen 
trouble? And what is actually supported?

Lelio

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | 

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Lelio Fulgenzi]

Oh yeah – I remember that session. It was great. But not as good as the session 
where I raised my hand and asked when they were gonna get rid of that final 
cable from the room kit to the touch 10. 

But, I digress.

So, historically, are you saying then, that one could have a hardphone with an 
agent extension and use CIPC with extension mobility and activate that same 
agent extension on CIPC and things would work and it was supported?

From your last statement, “Jabber CTI control is kosher and has no bearing on 
this issue.” , are you implying I could install Jabber and modify the call 
settings to use the hard phone and it _would_ work?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch 
Sent: Friday, October 18, 2019 3:07 PM
To: Lelio Fulgenzi ; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
Subject: RE: UCCx and Jabber - compatible or not?

The problem is workers who have a deskphone and also need to use a softphone 
occasionally or vice-versa.

An agent extension can only be programmed on one device in all of CUCM.

Previously the above situation could be handled by CIPC as extension mobility 
is supported.

Jabber does not and will not support extension mobility as a softphone.

UCCX says that supporting an agent extension on multiple devices is extremely 
difficult to fix

I can’t remember if you were in those sessions at Cisco Live with me or not but 
it was a fun little it’s not my problem scenario from the two BUs in some of 
the sessions asking how they were going to fix this.

Jabber CTI control is kosher and has no bearing on this issue.


Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion Technologies]
[Facebook]
[Twitter]
[LinkedIn]
From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Lelio Fulgenzi
Sent: Friday, October 18, 2019 2:55 PM
To: voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] UCCx and Jabber - compatible or not?


I’ve heard all the rumblings with UCCx and Jabber. But I’m hoping someone can 
explain to me what exactly the problem is. From what I understand, there is not 
an actual incompatibility with UCCx and Jabber, just with some deployment 
methods and some restrictions UCCx places on things.

So, in simplest terms, if you have a desktop agent, with Jabber (4Win) running 
and only one (agent) extension and no other device has that extension, things 
work.

I believe it’s when you try to do anything else other than this simple 
deployment that things go awry. Say, have both Jabber and a hard phone and log 
into your queue using a phone agent on the hard phone but want to use Jabber to 
answer. Or you want Jabber to control your hard phone. Etc.

Can I get some ideas as to whether this is true and where people have seen 
trouble? And what is actually supported?

Lelio

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Johnson, Tim]

Right, so you can have Jabber configured for an agent, but that’s the only 
thing they’ll be able to use otherwise you’re in an unsupported configuration.

[cid:image002.png@01D585C6.596E5740]

From: cisco-voip  On Behalf Of Matthew 
Loraditch
Sent: Friday, October 18, 2019 3:07 PM
To: Lelio Fulgenzi ; voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
Subject: Re: [cisco-voip] UCCx and Jabber - compatible or not?

The problem is workers who have a deskphone and also need to use a softphone 
occasionally or vice-versa.

An agent extension can only be programmed on one device in all of CUCM.

Previously the above situation could be handled by CIPC as extension mobility 
is supported.

Jabber does not and will not support extension mobility as a softphone.

UCCX says that supporting an agent extension on multiple devices is extremely 
difficult to fix

I can’t remember if you were in those sessions at Cisco Live with me or not but 
it was a fun little it’s not my problem scenario from the two BUs in some of 
the sessions asking how they were going to fix this.

Jabber CTI control is kosher and has no bearing on this issue.


Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518
w: 
www.heliontechnologies.com
 |
e: mloradi...@heliontechnologies.com
[Helion 
Technologies]
[Facebook]
[Twitter]
[LinkedIn]
From: cisco-voip 
mailto:cisco-voip-boun...@puck.nether.net>> 
On Behalf Of Lelio Fulgenzi
Sent: Friday, October 18, 2019 2:55 PM
To: voyp list, cisco-voip 
(cisco-voip@puck.nether.net) 
mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] UCCx and Jabber - compatible or not?


I’ve heard all the rumblings with UCCx and Jabber. But I’m hoping someone can 
explain to me what exactly the problem is. From what I understand, there is not 
an actual incompatibility with UCCx and Jabber, just with some deployment 
methods and some restrictions UCCx places on things.

So, in simplest terms, if you have a desktop agent, with Jabber (4Win) running 
and only one (agent) extension and no other device has that extension, things 
work.

I believe it’s when you try to do anything else other than this simple 
deployment that things go awry. Say, have both Jabber and a hard phone and log 
into your queue using a phone agent on the hard phone but want to use Jabber to 
answer. Or you want Jabber to control your hard phone. Etc.

Can I get some ideas as to whether this is true and where people have seen 
trouble? And what is actually supported?

Lelio

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs
 | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] UCCx and Jabber - compatible or not?

[Matthew Loraditch]

The problem is workers who have a deskphone and also need to use a softphone 
occasionally or vice-versa.

An agent extension can only be programmed on one device in all of CUCM.

Previously the above situation could be handled by CIPC as extension mobility 
is supported.

Jabber does not and will not support extension mobility as a softphone.

UCCX says that supporting an agent extension on multiple devices is extremely 
difficult to fix

I can't remember if you were in those sessions at Cisco Live with me or not but 
it was a fun little it's not my problem scenario from the two BUs in some of 
the sessions asking how they were going to fix this.

Jabber CTI control is kosher and has no bearing on this issue.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: cisco-voip  On Behalf Of Lelio 
Fulgenzi
Sent: Friday, October 18, 2019 2:55 PM
To: voyp list, cisco-voip (cisco-voip@puck.nether.net) 

Subject: [cisco-voip] UCCx and Jabber - compatible or not?


I've heard all the rumblings with UCCx and Jabber. But I'm hoping someone can 
explain to me what exactly the problem is. From what I understand, there is not 
an actual incompatibility with UCCx and Jabber, just with some deployment 
methods and some restrictions UCCx places on things.

So, in simplest terms, if you have a desktop agent, with Jabber (4Win) running 
and only one (agent) extension and no other device has that extension, things 
work.

I believe it's when you try to do anything else other than this simple 
deployment that things go awry. Say, have both Jabber and a hard phone and log 
into your queue using a phone agent on the hard phone but want to use Jabber to 
answer. Or you want Jabber to control your hard phone. Etc.

Can I get some ideas as to whether this is true and where people have seen 
trouble? And what is actually supported?

Lelio

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

___
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] UCCx and Jabber - compatible or not?

[Lelio Fulgenzi]

I've heard all the rumblings with UCCx and Jabber. But I'm hoping someone can 
explain to me what exactly the problem is. From what I understand, there is not 
an actual incompatibility with UCCx and Jabber, just with some deployment 
methods and some restrictions UCCx places on things.

So, in simplest terms, if you have a desktop agent, with Jabber (4Win) running 
and only one (agent) extension and no other device has that extension, things 
work.

I believe it's when you try to do anything else other than this simple 
deployment that things go awry. Say, have both Jabber and a hard phone and log 
into your queue using a phone agent on the hard phone but want to use Jabber to 
answer. Or you want Jabber to control your hard phone. Etc.

Can I get some ideas as to whether this is true and where people have seen 
trouble? And what is actually supported?

Lelio
---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca

www.uoguelph.ca/ccs | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

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Re: [cisco-voip] UCCX, ASR and Grammars

[Tanner Ezell]

Yeah of course you can!

On Fri, Oct 18, 2019 at 9:03 AM Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> But with UCCX + Nuance, you should be able to do it though, correct?
>
> I'm looking at something like this:
>
> https://developer.cisco.com/docs/contact-center-express/#!how-the-generic-recognition-set-of-steps-work
>
>
> Also, as I looked up that link, I see there is an example similar to your
> previous here:
>
> https://developer.cisco.com/docs/contact-center-express/#!using-the-srgs-grammar-format
>
>
> On Fri, Oct 18, 2019 at 10:52 AM Tanner Ezell 
> wrote:
>
>> Well in the good old days, you look for key words and phrases and build
>> big lists. To improve accuracy over time you recorded the user input that
>> has low success and use that to supplement your grammars.
>>
>> Now a days you'd probably feed the ASR to AWS or something to do the
>> processing and let the IVR be a bit more dumbed down.
>>
>> On Fri, Oct 18, 2019 at 8:31 AM Anthony Holloway <
>> avholloway+cisco-v...@gmail.com> wrote:
>>
>>> I want to know how you get it to do natural language processing.  Ever
>>> done that?
>>>
>>> E.g.,
>>>
>>> IVR: "What can I help you with?"
>>> Me: "Yeah, I uh, would like to know, uhm, when is the deadline for the
>>> application form submission?"
>>> IVR: "The deadline for all submissions is October 31st.  Anything else?"
>>>
>>> On Fri, Oct 18, 2019 at 10:20 AM Tanner Ezell 
>>> wrote:
>>>
 Here's the specification for the grammar xml:
 https://www.w3.org/TR/speech-grammar/

 Anthony is right, not a lot of mix with UCCX+ASR however it follows the
 standard and is universally applicable, the gotchas tend to be around
 platform specific ASR technologies (particularly the built in grammars you
 can utilize).

 Depending on what you're doing, you'll want to do something like this
 (DTMF grammar below)

 
 >>> xmlns="http://www.w3.org/2001/06/grammar;>
 
 
 
 1
 V='Y'
 
 
 2
 V='N'
 
 
 
 


 Y would be returned [to UCCX step] when 1 is pressed, N with 2. To make
 a voice specific grammar you'd change *mode* to be *"voice"* and put
 in things like "yes" instead of 1 under the item tags.

 Depending on what you're doing will determine how complex the grammar
 needs to be.

 Regards,
 Tanner Ezell

 On Thu, Oct 17, 2019 at 6:53 PM Clifford McGlamry <
 clifford.mcgla...@siriuscom.com> wrote:

> Using UCCX version 11 and have installed Nuance ASR version 11.  It's
> ASR is registered up and recognized by UCCX.
>
>
>
> I'm need to get grammars for some really simple applications.
> Basically, numbers (spoken and DTMF) and yes/no.
>
>
>
> I cannot find any documentation on where to get this or how to create
> it.  I have found some old references to Nuance Grammar Builder, but that
> tool is no where to be found.  I cannot even find a good example of what
> would work (I've found some grammar examples, but they are so different, I
> don't know which would actually work).  And while UCCX has some built in
> grammars, I can't find documentation on what's in them or a way to 
> download
> them.
>
>
>
> Would love to get some suggestions/pointers/etc. on how to handle
> this.
>
> Cliff
>
>
> This message (including any attachments) is intended only for the use
> of the individual or entity to which it is addressed and may contain
> information that is non-public, proprietary, privileged, confidential, and
> exempt from disclosure under applicable law or may constitute as attorney
> work product. If you are not the intended recipient, you are hereby
> notified that any use, dissemination, distribution, or copying of this
> communication is strictly prohibited. If you have received this
> communication in error, notify us immediately by telephone and (i) destroy
> this message if a facsimile or (ii) delete this message immediately if 
> this
> is an electronic communication. Thank you.
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>>>
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Re: [cisco-voip] UCCX, ASR and Grammars

[Anthony Holloway]

But with UCCX + Nuance, you should be able to do it though, correct?

I'm looking at something like this:
https://developer.cisco.com/docs/contact-center-express/#!how-the-generic-recognition-set-of-steps-work


Also, as I looked up that link, I see there is an example similar to your
previous here:
https://developer.cisco.com/docs/contact-center-express/#!using-the-srgs-grammar-format


On Fri, Oct 18, 2019 at 10:52 AM Tanner Ezell 
wrote:

> Well in the good old days, you look for key words and phrases and build
> big lists. To improve accuracy over time you recorded the user input that
> has low success and use that to supplement your grammars.
>
> Now a days you'd probably feed the ASR to AWS or something to do the
> processing and let the IVR be a bit more dumbed down.
>
> On Fri, Oct 18, 2019 at 8:31 AM Anthony Holloway <
> avholloway+cisco-v...@gmail.com> wrote:
>
>> I want to know how you get it to do natural language processing.  Ever
>> done that?
>>
>> E.g.,
>>
>> IVR: "What can I help you with?"
>> Me: "Yeah, I uh, would like to know, uhm, when is the deadline for the
>> application form submission?"
>> IVR: "The deadline for all submissions is October 31st.  Anything else?"
>>
>> On Fri, Oct 18, 2019 at 10:20 AM Tanner Ezell 
>> wrote:
>>
>>> Here's the specification for the grammar xml:
>>> https://www.w3.org/TR/speech-grammar/
>>>
>>> Anthony is right, not a lot of mix with UCCX+ASR however it follows the
>>> standard and is universally applicable, the gotchas tend to be around
>>> platform specific ASR technologies (particularly the built in grammars you
>>> can utilize).
>>>
>>> Depending on what you're doing, you'll want to do something like this
>>> (DTMF grammar below)
>>>
>>> 
>>> >> xmlns="http://www.w3.org/2001/06/grammar;>
>>> 
>>> 
>>> 
>>> 1
>>> V='Y'
>>> 
>>> 
>>> 2
>>> V='N'
>>> 
>>> 
>>> 
>>> 
>>>
>>>
>>> Y would be returned [to UCCX step] when 1 is pressed, N with 2. To make
>>> a voice specific grammar you'd change *mode* to be *"voice"* and put in
>>> things like "yes" instead of 1 under the item tags.
>>>
>>> Depending on what you're doing will determine how complex the grammar
>>> needs to be.
>>>
>>> Regards,
>>> Tanner Ezell
>>>
>>> On Thu, Oct 17, 2019 at 6:53 PM Clifford McGlamry <
>>> clifford.mcgla...@siriuscom.com> wrote:
>>>
 Using UCCX version 11 and have installed Nuance ASR version 11.  It's
 ASR is registered up and recognized by UCCX.



 I'm need to get grammars for some really simple applications.
 Basically, numbers (spoken and DTMF) and yes/no.



 I cannot find any documentation on where to get this or how to create
 it.  I have found some old references to Nuance Grammar Builder, but that
 tool is no where to be found.  I cannot even find a good example of what
 would work (I've found some grammar examples, but they are so different, I
 don't know which would actually work).  And while UCCX has some built in
 grammars, I can't find documentation on what's in them or a way to download
 them.



 Would love to get some suggestions/pointers/etc. on how to handle this.

 Cliff


 This message (including any attachments) is intended only for the use
 of the individual or entity to which it is addressed and may contain
 information that is non-public, proprietary, privileged, confidential, and
 exempt from disclosure under applicable law or may constitute as attorney
 work product. If you are not the intended recipient, you are hereby
 notified that any use, dissemination, distribution, or copying of this
 communication is strictly prohibited. If you have received this
 communication in error, notify us immediately by telephone and (i) destroy
 this message if a facsimile or (ii) delete this message immediately if this
 is an electronic communication. Thank you.
 ___
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 cisco-voip@puck.nether.net
 https://puck.nether.net/mailman/listinfo/cisco-voip

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Re: [cisco-voip] UCCX, ASR and Grammars

[Tanner Ezell]

Well in the good old days, you look for key words and phrases and build big
lists. To improve accuracy over time you recorded the user input that has
low success and use that to supplement your grammars.

Now a days you'd probably feed the ASR to AWS or something to do the
processing and let the IVR be a bit more dumbed down.

On Fri, Oct 18, 2019 at 8:31 AM Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:

> I want to know how you get it to do natural language processing.  Ever
> done that?
>
> E.g.,
>
> IVR: "What can I help you with?"
> Me: "Yeah, I uh, would like to know, uhm, when is the deadline for the
> application form submission?"
> IVR: "The deadline for all submissions is October 31st.  Anything else?"
>
> On Fri, Oct 18, 2019 at 10:20 AM Tanner Ezell 
> wrote:
>
>> Here's the specification for the grammar xml:
>> https://www.w3.org/TR/speech-grammar/
>>
>> Anthony is right, not a lot of mix with UCCX+ASR however it follows the
>> standard and is universally applicable, the gotchas tend to be around
>> platform specific ASR technologies (particularly the built in grammars you
>> can utilize).
>>
>> Depending on what you're doing, you'll want to do something like this
>> (DTMF grammar below)
>>
>> 
>> http://www.w3.org/2001/06/grammar;>
>> 
>> 
>> 
>> 1
>> V='Y'
>> 
>> 
>> 2
>> V='N'
>> 
>> 
>> 
>> 
>>
>>
>> Y would be returned [to UCCX step] when 1 is pressed, N with 2. To make a
>> voice specific grammar you'd change *mode* to be *"voice"* and put in
>> things like "yes" instead of 1 under the item tags.
>>
>> Depending on what you're doing will determine how complex the grammar
>> needs to be.
>>
>> Regards,
>> Tanner Ezell
>>
>> On Thu, Oct 17, 2019 at 6:53 PM Clifford McGlamry <
>> clifford.mcgla...@siriuscom.com> wrote:
>>
>>> Using UCCX version 11 and have installed Nuance ASR version 11.  It's
>>> ASR is registered up and recognized by UCCX.
>>>
>>>
>>>
>>> I'm need to get grammars for some really simple applications.
>>> Basically, numbers (spoken and DTMF) and yes/no.
>>>
>>>
>>>
>>> I cannot find any documentation on where to get this or how to create
>>> it.  I have found some old references to Nuance Grammar Builder, but that
>>> tool is no where to be found.  I cannot even find a good example of what
>>> would work (I've found some grammar examples, but they are so different, I
>>> don't know which would actually work).  And while UCCX has some built in
>>> grammars, I can't find documentation on what's in them or a way to download
>>> them.
>>>
>>>
>>>
>>> Would love to get some suggestions/pointers/etc. on how to handle this.
>>>
>>> Cliff
>>>
>>>
>>> This message (including any attachments) is intended only for the use of
>>> the individual or entity to which it is addressed and may contain
>>> information that is non-public, proprietary, privileged, confidential, and
>>> exempt from disclosure under applicable law or may constitute as attorney
>>> work product. If you are not the intended recipient, you are hereby
>>> notified that any use, dissemination, distribution, or copying of this
>>> communication is strictly prohibited. If you have received this
>>> communication in error, notify us immediately by telephone and (i) destroy
>>> this message if a facsimile or (ii) delete this message immediately if this
>>> is an electronic communication. Thank you.
>>> ___
>>> cisco-voip mailing list
>>> cisco-voip@puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
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Re: [cisco-voip] UCCX, ASR and Grammars

[Anthony Holloway]

I want to know how you get it to do natural language processing.  Ever done
that?

E.g.,

IVR: "What can I help you with?"
Me: "Yeah, I uh, would like to know, uhm, when is the deadline for the
application form submission?"
IVR: "The deadline for all submissions is October 31st.  Anything else?"

On Fri, Oct 18, 2019 at 10:20 AM Tanner Ezell 
wrote:

> Here's the specification for the grammar xml:
> https://www.w3.org/TR/speech-grammar/
>
> Anthony is right, not a lot of mix with UCCX+ASR however it follows the
> standard and is universally applicable, the gotchas tend to be around
> platform specific ASR technologies (particularly the built in grammars you
> can utilize).
>
> Depending on what you're doing, you'll want to do something like this
> (DTMF grammar below)
>
> 
> http://www.w3.org/2001/06/grammar;>
> 
> 
> 
> 1
> V='Y'
> 
> 
> 2
> V='N'
> 
> 
> 
> 
>
>
> Y would be returned [to UCCX step] when 1 is pressed, N with 2. To make a
> voice specific grammar you'd change *mode* to be *"voice"* and put in
> things like "yes" instead of 1 under the item tags.
>
> Depending on what you're doing will determine how complex the grammar
> needs to be.
>
> Regards,
> Tanner Ezell
>
> On Thu, Oct 17, 2019 at 6:53 PM Clifford McGlamry <
> clifford.mcgla...@siriuscom.com> wrote:
>
>> Using UCCX version 11 and have installed Nuance ASR version 11.  It's ASR
>> is registered up and recognized by UCCX.
>>
>>
>>
>> I'm need to get grammars for some really simple applications.  Basically,
>> numbers (spoken and DTMF) and yes/no.
>>
>>
>>
>> I cannot find any documentation on where to get this or how to create
>> it.  I have found some old references to Nuance Grammar Builder, but that
>> tool is no where to be found.  I cannot even find a good example of what
>> would work (I've found some grammar examples, but they are so different, I
>> don't know which would actually work).  And while UCCX has some built in
>> grammars, I can't find documentation on what's in them or a way to download
>> them.
>>
>>
>>
>> Would love to get some suggestions/pointers/etc. on how to handle this.
>>
>> Cliff
>>
>>
>> This message (including any attachments) is intended only for the use of
>> the individual or entity to which it is addressed and may contain
>> information that is non-public, proprietary, privileged, confidential, and
>> exempt from disclosure under applicable law or may constitute as attorney
>> work product. If you are not the intended recipient, you are hereby
>> notified that any use, dissemination, distribution, or copying of this
>> communication is strictly prohibited. If you have received this
>> communication in error, notify us immediately by telephone and (i) destroy
>> this message if a facsimile or (ii) delete this message immediately if this
>> is an electronic communication. Thank you.
>> ___
>> cisco-voip mailing list
>> cisco-voip@puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
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Re: [cisco-voip] UCCX, ASR and Grammars

[Tanner Ezell]

Here's the specification for the grammar xml:
https://www.w3.org/TR/speech-grammar/

Anthony is right, not a lot of mix with UCCX+ASR however it follows the
standard and is universally applicable, the gotchas tend to be around
platform specific ASR technologies (particularly the built in grammars you
can utilize).

Depending on what you're doing, you'll want to do something like this (DTMF
grammar below)


http://www.w3.org/2001/06/grammar;>



1
V='Y'


2
V='N'






Y would be returned [to UCCX step] when 1 is pressed, N with 2. To make a
voice specific grammar you'd change *mode* to be *"voice"* and put in
things like "yes" instead of 1 under the item tags.

Depending on what you're doing will determine how complex the grammar needs
to be.

Regards,
Tanner Ezell

On Thu, Oct 17, 2019 at 6:53 PM Clifford McGlamry <
clifford.mcgla...@siriuscom.com> wrote:

> Using UCCX version 11 and have installed Nuance ASR version 11.  It's ASR
> is registered up and recognized by UCCX.
>
>
>
> I'm need to get grammars for some really simple applications.  Basically,
> numbers (spoken and DTMF) and yes/no.
>
>
>
> I cannot find any documentation on where to get this or how to create it.
> I have found some old references to Nuance Grammar Builder, but that tool
> is no where to be found.  I cannot even find a good example of what would
> work (I've found some grammar examples, but they are so different, I don't
> know which would actually work).  And while UCCX has some built in
> grammars, I can't find documentation on what's in them or a way to download
> them.
>
>
>
> Would love to get some suggestions/pointers/etc. on how to handle this.
>
> Cliff
>
>
> This message (including any attachments) is intended only for the use of
> the individual or entity to which it is addressed and may contain
> information that is non-public, proprietary, privileged, confidential, and
> exempt from disclosure under applicable law or may constitute as attorney
> work product. If you are not the intended recipient, you are hereby
> notified that any use, dissemination, distribution, or copying of this
> communication is strictly prohibited. If you have received this
> communication in error, notify us immediately by telephone and (i) destroy
> this message if a facsimile or (ii) delete this message immediately if this
> is an electronic communication. Thank you.
> ___
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Re: [cisco-voip] UCCX, ASR and Grammars

[Anthony Holloway]

I would be willing to bet that ASR skills/experience on UCCX is slim 'round
these parts.  It's probably because the size/kind of customers using UCCX
are not the same as those leveraging ASR.  I would think most customers
using ASR are using UCCE (or another vendor), if I had to guess.

Anyway, if it were me in your position, I would start by reading through
these:

https://developer.cisco.com/docs/contact-center-express/#!using-grammars-in-your-scripts


https://developer.cisco.com/docs/contact-center-express/#grammar

https://community.cisco.com/t5/contact-center/uccx-speech-recognition-tag-problem/m-p/3674003

https://community.cisco.com/t5/contact-center/dtmf-only-grammar-not-working-what-am-i-missing-does-anyone-have/m-p/3935710


Script Editor > File > New > IVR > Auto Attendant

Installation ISO >
\Cisco\contactcenterexpress\RPMS\UCCX05_GSD-8.0.1-1.i386.rpm\UCCX05_GSD-8.0.1-1.i386.cpio\.\common\cisco\uccx\Grammars\system\

Share what you learn, because as you already know, there's not enough good
information out there on the topic of UCCX+ASR.

On Thu, Oct 17, 2019 at 8:53 PM Clifford McGlamry <
clifford.mcgla...@siriuscom.com> wrote:

> Using UCCX version 11 and have installed Nuance ASR version 11.  It's ASR
> is registered up and recognized by UCCX.
>
>
>
> I'm need to get grammars for some really simple applications.  Basically,
> numbers (spoken and DTMF) and yes/no.
>
>
>
> I cannot find any documentation on where to get this or how to create it.
> I have found some old references to Nuance Grammar Builder, but that tool
> is no where to be found.  I cannot even find a good example of what would
> work (I've found some grammar examples, but they are so different, I don't
> know which would actually work).  And while UCCX has some built in
> grammars, I can't find documentation on what's in them or a way to download
> them.
>
>
>
> Would love to get some suggestions/pointers/etc. on how to handle this.
>
> Cliff
>
>
> This message (including any attachments) is intended only for the use of
> the individual or entity to which it is addressed and may contain
> information that is non-public, proprietary, privileged, confidential, and
> exempt from disclosure under applicable law or may constitute as attorney
> work product. If you are not the intended recipient, you are hereby
> notified that any use, dissemination, distribution, or copying of this
> communication is strictly prohibited. If you have received this
> communication in error, notify us immediately by telephone and (i) destroy
> this message if a facsimile or (ii) delete this message immediately if this
> is an electronic communication. Thank you.
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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