Thanks David, this is very helpful!
Jason
From: Balk, David
Sent: Monday, March 29, 2021 10:55 AM
To: Palmer, Brian ; Ryan Huff ;
JASON BURWELL ; Kent Roberts ;
cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as
"Potential SPAM"
We have
That is really great information to provide. Thank you.
Brian
From: Balk, David
Sent: Monday, March 29, 2021 10:55 AM
To: Palmer, Brian ; Ryan Huff ;
JASON BURWELL ; Kent Roberts ;
cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] [EXTERNAL] Re: Issue with Legit DIDs Flagged as
We have been going back and forth with our carriers about this for a while.
Both Lumen and ATT provided us with these links to lower the spam rating on
specific DIDs. We have had multiple successes with Hiya.
AT
https://hiyahelp.zendesk.com/hc/en-us/requests/new
Select \"Change or remove
I wouldn’t be surprised if they were labeling based on the ‘crowd’ sourced data
they get from the spam apps they have out there now. There is a service you
can pay to deal with this, but it is exorbitant in cost. We have had those
issues and found the price to fix this on carriers external to
Thanks Lelio! I’m not sure what devices are being used by the called party but
this service looks like exactly what I needed. Any idea what service Verizon
uses? Looks like this one covers AT users which is a huge help!
Jason
On Mar 27, 2021, at 10:11 PM, Lelio Fulgenzi wrote:
CAUTION:
In my case the CNAME entries in the DB are correct, it’s for whatever reason
the message “Potential Spam” is overriding the CNAME when the call from some
numbers is delivered to the called party phone. Lelio posted a link to a
service that apparently provides this service to AT customers. There
