What are others doing with new agents in UCCx. do you have a solution with new employees and training where the new user can listen in on more seasoned agents? and then a way for trainers to be able to listen in on the new agent and provide feedback / info? Silent monitoring / whisper?
TIA Scott
_______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip