Re: [cisco-voip] Chrome 67 with CUIC/Live Data

Thanks for bringing this up Pavan. Official communications will go out to the field in the next one hour and the patch for the issue will be delivered to TAC in the next 2 hours. Regards, Abhiram Kramadhati Technical Solutions Manager, CCBU CCIE Collaboration # 40065 From: cisco-voip on

Re: [cisco-voip] UCCX 11.6 pre-release communication and webinar

s Goldsmith' <wo...@justfamily.org>, "Abhiram Kramadhati (akramadh)" <akram...@cisco.com> Cc: "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net> Subject: RE: [cisco-voip] UCCX 11.6 pre-release communication and webinar We try to block Java as a whole on

Re: [cisco-voip] UCCX 11.6 pre-release communication and webinar

Solutions Manager, CCBU CCIE Collaboration # 40065 From: Charles Goldsmith <wo...@justfamily.org> Date: Thursday, 17 August 2017 at 10:31 PM To: "Abhiram Kramadhati (akramadh)" <akram...@cisco.com> Cc: "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net> S

[cisco-voip] UCCX 11.6 pre-release communication and webinar

Important pre-release communication: https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/211582-Tech-Note-on-UCCX-11-6-Pre-Release-Commu.html Webinar for APJC: UCCX 11.6 introduction and upgrade best practices Registration link:

Re: [cisco-voip] UCCX 11.5(1)SU1 released

oun...@puck.nether.net> on behalf of "Abhiram Kramadhati (akramadh)" <akram...@cisco.com> Date: Tuesday, 20 June 2017 at 10:29 AM To: Justin Steinberg <jsteinb...@gmail.com>, Anthony Holloway <avholloway+cisco-v...@gmail.com> Cc: "cisco-voip@puck.nether.net&qu

Re: [cisco-voip] UCCX 11.5(1)SU1 released

loway <avholloway+cisco-v...@gmail.com<mailto:avholloway%2bcisco-v...@gmail.com>> Date: Sunday, 18 June 2017 at 12:25 PM To: Matthew Loraditch <mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>>, "Abhiram Kramadhati (akramadh)" <akra

Re: [cisco-voip] Finesse cert error

From: Scott Voll <svoll.v...@gmail.com> Date: Saturday, 29 April 2017 at 12:12 AM To: "Abhiram Kramadhati (akramadh)" <akram...@cisco.com> Cc: Nathan Reeves <nathan.a.ree...@gmail.com>, "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net> Subj

Re: [cisco-voip] Finesse cert error

Hi guys, The certificate should contain subjectAltName(SAN), and you should not have any issues. If you were using CN, ensure it is now in the SAN. The same is documented here: https://productforums.google.com/forum/#!msg/chrome/5f1Kp_ntUwU/CfER8_JKDwAJ The team looked at this today and for

Re: [cisco-voip] UCCX HA and CUIC Historical Data Source

Collaboration # 40065 From: Matthew Loraditch <mloradi...@heliontechnologies.com> Date: Wednesday, 12 April 2017 at 1:05 AM To: Anthony Holloway <avholloway+cisco-v...@gmail.com>, "Abhiram Kramadhati (akramadh)" <akram...@cisco.com>, Nick Britt <nickolasjbr...@gmail.com>

Re: [cisco-voip] UCCX HA and CUIC Historical Data Source

automatically. So if the engine failover happens and you are still logged into N1 (slave now), LD should still be available and usable. Regards, Abhiram Kramadhati Technical Solutions Manager, CCBU CCIE Collaboration # 40065 From: "Abhiram Kramadhati (akramadh)" <akram...@cisco.com&

Re: [cisco-voip] UCCX 11.5(1)SU1 released

t;> >> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of >> Matthew Loraditch >> Sent: Monday, April 10, 2017 7:58 AM >> To: Anthony Holloway <avholloway+cisco-v...@gmail.com>; Abhiram Kramadhati >> (akramadh) <ak

Re: [cisco-voip] UCCX HA and CUIC Historical Data Source

Couldn't get to this today, will do tomorrow. Thanks. Sent from my iPhone On 7 Apr 2017, at 6:02 am, Anthony Holloway > wrote: Nope. Abhiram? On Thu, Apr 6, 2017 at 2:31 PM Nick Britt

Re: [cisco-voip] UCCX HA and CUIC Historical Data Source

I will get back on this by Monday with details. Regards, Abhiram Kramadhati Technical Solutions Manager, CCBU CCIE Collaboration # 40065 From: cisco-voip on behalf of Anthony Holloway Date: Friday, 7 April 2017 at 6:01 AM

Re: [cisco-voip] UCCX 10.6.1 SU2 and VMware

UCCX 11.6 will support ESXi 6.5 Regards, Abhiram Kramadhati Technical Solutions Manager, CCBU CCIE Collaboration # 40065 From: cisco-voip on behalf of Jose Colon II Reply-To: "jcolon...@gmail.com" Date: Thursday,

Re: [cisco-voip] UCCX 11.5(1)SU1 released

Try it for yourself ;) Sent from my iPhone On 1 Apr 2017, at 9:00 pm, Charles Goldsmith <wo...@justfamily.org<mailto:wo...@justfamily.org>> wrote: Is this an April Fools joke? On Sat, Apr 1, 2017 at 8:44 AM, Abhiram Kramadhati (akramadh) <akram...@cisco.com<mailto:akram...

[cisco-voip] UCCX 11.5(1)SU1 released

11.5(1)SU1 is now on CCO. UCCX: https://software.cisco.com/download/release.html?i=!y=286309734=280840578=11.5(1)SU1= SM: https://software.cisco.com/download/release.html?i=!y=283613136=283812550=11.5(1)SU1= Details:

Re: [cisco-voip] Upgrade knowledge

Would recommend going to SU2 since mixed mode is available by default, no cop for CUCM compatbility and also to ensure that any new defect fixes from the BU is available since defects fixes will only go into 10.6(1)SU2 (latest SU). Regards, Abhiram Kramadhati Technical Solutions Manager, CCBU

Re: [cisco-voip] UCCX 11.5 Upgrade Disaster -- SOLVED

Hi Anthony, This is the one: CSCvc72933 Regards, Abhiram Kramadhati Technical Solutions Manager, CCBU CCIE Collaboration # 40065 From: cisco-voip on behalf of Anthony Holloway Date: Thursday, 19 January 2017 at 12:36 AM

[cisco-voip] LiveData enhancements in UCCX 11.0 and 11.5

Hi all, Happy 2017! We just published a Field Notice about LiveData stabilization enhancements done in 11.0(1)SU1 and 11.5(1)ES1. http://www.cisco.com/c/en/us/support/docs/field-notices/642/fn64240.html So, if you are on 11.0 or 11.5, our recommendation is to move to the above-mentioned

Re: [cisco-voip] UCCX demo licenses v9.0

With the UCCX, the demo license can only be applied once. If you apply a demo license in 9.0, upgrade the system – you can’t apply the 10.5 demo license again. The only way is to get a temporary license which can be extended by applying a new one on top of it, or rebuild the system. Regards,

Re: [cisco-voip] Latest news and issues - does this help?

program details, do have a look! Regards, Abhiram Kramadhati Technical Solutions Manager, CCBU CCIE Collaboration # 40065 From: <avhollo...@gmail.com> on behalf of Anthony Holloway <avholloway+cisco-v...@gmail.com> Date: Wednesday, 14 December 2016 at 3:55 AM To: "Abhiram Kra

Re: [cisco-voip] Latest news and issues - does this help?

Thanks guys for the feedback, much appreciated. From: Matthew Loraditch <mloradi...@heliontechnologies.com> Date: Monday, 12 December 2016 at 3:25 PM To: "Abhiram Kramadhati (akramadh)" <akram...@cisco.com>, Cisco VoIP Group <cisco-voip@puck.nether.net> Subject: RE: L

[cisco-voip] Latest news and issues - does this help?

Hi guys, Looking for feedback. We are looking at options to improve the awareness of the UCCX issues for which fixes are being released and just other things that will help partners. I created a blog post on CSC:

Re: [cisco-voip] UCCX and Office365 integration document

gmail.com> Date: Friday, 9 December 2016 at 3:42 AM To: "Abhiram Kramadhati (akramadh)" <akram...@cisco.com> Cc: Cisco VoIP Group <cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] UCCX and Office365 integration document Thanks for putting together such a d

[cisco-voip] UCCX and Office365 integration document

Newly published..FYI https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express-1151/200882-UCCX-Integration-with-Office-365-for-Age.html [http://www.cisco.com/c/dam/assets/email-signature-tool/logo_07.png?ct=1421802598153] Abhiram Kramadhati Technical

Re: [cisco-voip] UCCX Finesse and Service-now integration

They were present in our partner summit recently and shared this video with the participants: https://www.youtube.com/watch?v=Qsrwn8ebX8w Contact: Abhinav Soni as...@novelvox.com Hope that helps! Regards, Abhiram Kramadhati Technical Solutions Manager, CCBU CCIE

Re: [cisco-voip] CCX 11.5 Upgrade Issues

Hi Nathan, Mathew, all, Just checking if you have have had any other issues or feedback to share for 11.5? There are a few things that have caught our attention and might be a good place to share: * CSCvb67761: Live Data Streaming Source Offline after 'maxThreads' exhausted on port 9443

Re: [cisco-voip] UCCX CUIC Reports Stopped Working After Certain Date

orld? Does this impact all reports or just some? For the reports which are impacted, is only when certain date filters are applied, or any filters? Are there any instances where a system wouldn't be impacted by reportgate? I just ran one random report on a 10.6(1)SU1 system, an

Re: [cisco-voip] UCCX CUIC Reports Stopped Working After Certain Date

ll reports or just some? For the reports which are impacted, is only when certain date filters are applied, or any filters? Are there any instances where a system wouldn't be impacted by reportgate? I just ran one random report on a 10.6(1)SU1 system, and I don't see a problem. On Mon,

Re: [cisco-voip] UCCX CUIC Reports Stopped Working After Certain Date

Hi all, There is a cop already available which has been provided to TAC. Only the CAD email reports are yet to be fixed, so we have a fix already there but just formalising it as a cop. We will have one cop released externally which will fix all the reports - the cop currently available fixes

[cisco-voip] Third party agent desktops with UCCX

Hi guys, We are trying to find any customer/partner who is using a custom built agent desktop which is written against the CTI server (not using the Finesse API's). I know it's not provided out of the box, but curious to know if anybody is doing this. We have a few customers on UCCE, but if

Re: [cisco-voip] Serious 11.5 installation defect

Just a quick update. We tested this with UCCX/CUIC/Finesse 11.5 and the issue is not seen. The issue seems to be with the encryption method. In UCCX/CUIC/Finesse: ((/usr/local/platform/.security/dkey_status.txt file and install.log:08/23/2016 15:25:44

[cisco-voip] UCCX Live Data reports

Hi guys, We are trying to get some feedback on real use cases for improving/adding more UCCX Live Data reports. So if you have had any scenarios that you would have liked the LD reports to cover, please unicast me with the details so that we can be cognisant of the same when planning for the

[cisco-voip] UCCX 11.0 session at Live 2016

Hello guys, For those of you looking to get your hands dirty on UCCX 11.0 and also familiarise yourselves with the express offering, I have a 4hr lab in Cisco Live!, Las Vegas. LTRCCT-2010, Cisco Contact Center Express 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting Broadly,

Re: [cisco-voip] UCCE 11.x and Jabber ?

There might be a few limitations with Jabber such as Agent Greeting/Whisper announcement not being supported (due to CSCuq92831). Most of the functionality should be the same, but certain call flows might have to be looked at to ensure they are supported. Regards, Abhiram Kramadhati Technical

Re: [cisco-voip] UCCX 10.6(1) SU1 & SU2 CAD Upgrade Warning

grade from 10.6(1)SU1 to 10.6(1)SU2 also requires a CAD upgrade even though the compatibility matrix again says it doesn't. Per comparability matrix: 10.6(1)su1 CAD version is 10.6.1.1057 10.6(1)su2 CAD version is 10.6.1.1057 My lab testing: 10.6(1)su1 CAD version is 10.6.1.1057 10.6

Re: [cisco-voip] UCCX 10.6(1) SU1 & SU2 CAD Upgrade Warning

sting: 10.6(1)su1 CAD version is 10.6.1.1057 10.6(1)su2 CAD version is 10.6.1.2011 Justin On Fri, Oct 2, 2015 at 1:22 AM, Abhiram Kramadhati (akramadh) <akram...@cisco.com<mailto:akram...@cisco.com>> wrote: Closing the loop on this. The CAD version for 10.6(1) is 10.6.1.95 The

Re: [cisco-voip] Additional historical reports available on CCO

reports are pre-bundled in SU2, do you foresee any problems applying SU2 if we've added or tried to add one or more of the new reports already? I am mainly thinking of SP's that have been added already. Ed On Mon, Apr 11, 2016 at 9:57 PM, Abhiram Kramadhati (akramadh) <akram...@cisco.com

Re: [cisco-voip] Additional historical reports available on CCO

Hi all, We had a quick discussion yesterday to address this and here is the summary: 1. CUIC currently executes the SP’s as (uccxhrc user) - this is a problem due to an Informix defect, corrected in the next release. Why is this a problem? According to Informix, for a user to delete the

Re: [cisco-voip] Additional historical reports available on CCO

Hi all, Let me find more details on the issue you are facing. We introduced these reports over the last quarter and more will be available as well; and all of them have undergone the regular testing cycle. But let me see how best to address this.

Re: [cisco-voip] Collab summit keynote simulcast on now...

https://communities.cisco.com/community/technology/collaboration/collaborat ion_virtual_experience On 08/12/15, 10:38 PM, "cisco-voip on behalf of Lelio Fulgenzi" wrote: > >Head on over to the collab user group pages for a link

Re: [cisco-voip] Progressive Dialer Worktime/Wrap UP - Finesse/UCCx 10.6

Hi Nick, The agent predictive and progressive call flow with the SIP dialler is as follows (high level overview): 1. Based on the settings (percentage allocation for outbound), the number of agents to be reserved is calculated 2. Those agents are put to reserved 3. The UCCX will now

Re: [cisco-voip] UCCX 10.6(1) SU1 CAD Upgrade Warning

Collaboration # 40065 On 02/10/15 12:48 am, "NateCCIE" <natec...@gmail.com> wrote: >I am hoping that you can upgrade from 10.6.1 su1 to 11. Do you know of >that will also be permitted? > >Sent from my iPhone > >> On Sep 30, 2015, at 8:49 PM, Abhiram Kramadhati (a

Re: [cisco-voip] UCCX 10.6(1) SU1 CAD Upgrade Warning

Closing the loop on this. The CAD version for 10.6(1) is 10.6.1.95 The CAD version for 10.6(1)SU1 is 10.6.1.1057 The compatibility matrix for 10.6(1)SU1 has wrongly mentioned it as 10.6.1.95 and CSCuw51442 has been filed to correct this. As a side note, it would be best to plan for a client

Re: [cisco-voip] UCCX 10.6(1) SU1 CAD Upgrade Warning

also does not list 10.6(1) as a >valid upgrade path for 10.6(1) SU1. > >http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_fo >r_10.6(1)SU1 > > >On Thu, Sep 24, 2015 at 6:50 PM, Abhiram Kramadhati (akramadh) ><akram...@cisco.com> wrote: >>

Re: [cisco-voip] UCCX 10.6(1) SU1 CAD Upgrade Warning

Thank you Justin, I will get this corrected. Appreciate your heads-up here. Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Collaboration # 40065 From: Justin Steinberg > Date: Friday, 25 September 2015 2:41 am To: Cisco VOIP

Re: [cisco-voip] UCCX/CUIC hostname question

Hi Ed, This is a known behaviour in 9.x, I am unable to find the defectID for the same. However, the redirection has been removed starting from 10.x because of the LiveData functionality where the live data is pulled from the master engine. Regards, Abhiram Kramadhati Technical Solutions

Re: [cisco-voip] UCCX/CUIC hostname question

system On Sun, Jul 19, 2015, 8:31 AM Abhiram Kramadhati (akramadh) akram...@cisco.commailto:akram...@cisco.com wrote: Hi Ed, This is a known behaviour in 9.x, I am unable to find the defectID for the same. However, the redirection has been removed starting from 10.x because of the LiveData

Re: [cisco-voip] UCCX 10.6 | CUCM 10.5.2 | CAD Extension out of service

Hi Ryan, CAD support shouldn’t be an issue and I don’t see this to be related to the mixed mode too. Either way, do you have agents(not the same) running both CAD and Finesse in your system? If the issue started after mixed mode was enabled, can you shut down Finesse and monitor this? The

Re: [cisco-voip] UCCX 10.6 and axl issues

Hi Michele, For the second issues, you could obtain the MADM logs from the CLI or get the AXL logs from the CUCM to see why the error is being seen. Also, do you have any other existing application users you could use as the AXL user? Regards, Abhiram Kramadhati Technical Solutions Manager,

Re: [cisco-voip] SRST for UCCX CTI Route Points

You can make SRST configurations for calls to be sent to the DIDs of the CTI Route Points. But what would make this fail is the call from the CTI RP to the CTI Port is a Call redirect. This means a call redirect request is sent new leg is created with calling number same as the original calling

Re: [cisco-voip] SRST for UCCX CTI Route Points

From: akramadh akram...@cisco.commailto:akram...@cisco.com Date: Thursday, 16 April 2015 9:42 am To: Armstrong, Michael michael.armstr...@cccs.edumailto:michael.armstr...@cccs.edu, cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net

Re: [cisco-voip] Finesse customisations - feedback

Dimension Data Netherlands On Tue, Apr 14, 2015 at 4:57 AM, Abhiram Kramadhati (akramadh) akram...@cisco.commailto:akram...@cisco.com wrote: Hi all, Have received good amount of feedback about Finesse and some of the features. We are currently working on this and in that regard, would appreciate some

Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

, Is there any update on the COP file for official support for Finesse and CAD on the same CCX cluster?The design guide still says not supported for running both CAD Finesse. Justin On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) akram...@cisco.commailto:akram...@cisco.com wrote

Re: [cisco-voip] UCCX and CUIC

Prompt step require the CSQ ID and not the Name? Then that begs the question: what else references the CSQ ID; scripting or otherwise? https://supportforums.cisco.com/discussion/9719781/unable-create-csq-prompt-ipcc-express-40 On Tue, Mar 31, 2015 at 6:57 PM Abhiram Kramadhati (akramadh) akram

Re: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of Finesse

Hi Claiton, Was this an upgrade or a fresh install of the UCCX 10.6? Also, did you confirm before the Finesse activation that the licenses did show up? Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Claiton Campos

Re: [cisco-voip] Cisco UCCX 10.6 demo licenses expire after activation of Finesse

of Finesse Hi Abhiram, It is a fresh install. Yes, before the Finesse activation, the demo licenses were activated , could create all CSQ structure , applications upload prompts etc. Em seg, 30 de mar de 2015 às 06:16, Abhiram Kramadhati (akramadh) akram...@cisco.commailto:akram...@cisco.com

Re: [cisco-voip] UCCX - Script Expected wait time

This should help: https://supportforums.cisco.com/discussion/10975181/expected-wait-time-question-regarding-configuring-uccx-80 Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Claiton Campos claitoncam...@gmail.commailto:claitoncam...@gmail.com Date:

Re: [cisco-voip] Issues with UCCX Sample Callback Script in ScriptRepository

Hi Nathan, Could you grab the MIVR logs for this? Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU CCIE Voice # 40065 From: Nathan Reeves nathan.a.ree...@gmail.commailto:nathan.a.ree...@gmail.com Date: Tuesday, 17 February 2015 4:44 pm To:

Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the

Re: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator

Hi Anthony, The issue is due to CSCul99618 - when the CVD is not initialised completely and the DRF restore is started, the license package is taken to be IPIVR and therefore the CAD component is skipped during the restore. You will see this in the UCCXCOMPONENT.log which Ryan mentioned:

Re: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator

Hi Michele, This is a known defect, I filed it about a year ago. Don't have the defect handy, on the road now :) TAC will help you out. Regards, Abhiram Kramadhati CCIE Voice # 40065 On Jan 10, 2015 8:54 PM, Michele Russo (AM) michele.ru...@dimensiondata.com wrote: Hi all, I am working on a

Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x

Hello, The support for concurrent use of CAD and Finesse for UCCX is expected to be announced in January (in all likelihood). Our internal testing has completed, but we are waiting to tie up a few loose ends. Regards, Abhiram Kramadhati CCIE Voice # 40065 Contact Center TAC Cisco Systems

Re: [cisco-voip] Why does CCX have the CUCM Informix Tables?

Hi Matthew, All the platform related information is stored in the platform database. I know it is a bit strange to have two database instances, but the UCCX basically inherits the CUCM platform and builds its application and database on top of it. Therefore, the platform database (utils

[cisco-voip] ANZ partner summit material from

Hi all, We recently completed a partner summit in the ANZ region. Here are the presentations from the same, hope it helps: https://communities.cisco.com/docs/DOC-54573 Regards, Abhiram Kramadhati CCIE Voice # 40065 Contact Center TAC Cisco Systems ___

Re: [cisco-voip] Enabling Finesse on CCX?

Hi Mattew, You can enable it by running the command utils uccx finesse activate. You can find more information about running the Finesse service here: https://supportforums.cisco.com/blog/12049551/community-tech-talk-cisco-unified-contact-center-express-uccx-version-100-upgrade Regards, Abhiram