All,
Trying to find out what database driver to use for my UCCX 10.6->SQL 2008 R2
integration. I cannot find the information on this compatibility matrix:
http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.6%281%29
However, I do see posts from people having issues w
issues yet.
Also, we resolved the axl issue...permissions etc.
Michele
From: Abhiram Kramadhati (akramadh) [mailto:akram...@cisco.com]
Sent: Friday, May 22, 2015 12:37 AM
To: Michele Russo (AM); cisco-voip@puck.nether.net
Cc: Mike Lydick (AM); Tommer Catlin (AM)
Subject: Re: [cisco-voip] UCCX 10.6
All,
I am trying to do a fresh install of UCCX 10.6 - integrated with CUCM 10.5 SU1.
I am using the .ova and .iso files that came preloaded on the Be7000H M4
server. 2 issues:
1. And I have a TAC Case - I see the error message: Unsupported hardware
detected once I build the virtual mac
Looks like the problem was with the original .iso. I received a new copy of
the Win2k8 R2.iso and the installation was successful.
Michele
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of
Michele Russo (AM)
Sent: Friday, April 24, 2015 11:20 AM
To: cisco-voip
All -
I am a bit out of my element here so I am looking for some guidance…I am
installing the Win2k8 R2 SP1 on the new VM I build on their C220M3 UCS server.
I build the machine to the below specs – checked and double checked then
checked again, confirmed with colleagues and got the thumbs up
: Michele Russo (AM); cisco-voip@puck.nether.net
Cc: Jeremy Rogers (AM)
Subject: RE: UCCX and CUIC
That is a bug you are hitting I believe. CSCup16883. There is a workaround of
running an SQL command to grant users correct perms, but it doesn’t stick:
Identify users: run sql select * from
All,
After upgrading from UCCX 8.5 to UCCX 10.5.1 I noticed, in real time reporting
tool, two of this customer's CSQ's are showing their call statistics as
cumulative numbers, meaning they are not resetting at midnight like the rest of
the queue's.
Any thoughts??
Michele Russo Harttree
Consu
All,
Question - hopefully an easy one. We just did an upgrade from UCCX 8.5 to UCCX
10.5, HA, with Premium licensing. When I try to add a user to the Historical
Reporting Capability View I get the below pop up message. Also in CUIC I can
log in with the System User that was created during th
@puck.nether.net; Jason Aarons (AM); Michele Russo (AM)
Subject: Re: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see
any setting in desktop administrator
You can just do another Restore and it should come back. Its a race condition
where CVD is not initialized before the restore.
-Abhiram
Hi all,
I am working on a customer migration and upgrade from MCS to UCS and upon
performing the restore I noticed the Desktop Administrator Settings were not
displaying at all, see image below: Has anyone experienced this problem?
Thoughts? Opening a TAC Case now.
[cid:image003.jpg@01D02CB
I am migrating UCCX version 8.5(SU4) from MCS to a Virtualized platform
(Version 10.5(SU1) and was following these steps outlined here:
http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Express
I have a couple questions:
1. In the pre-migration step 1 I have t
All,
We are using the PUT tool to upgrade our UCCX HA cluster from 8.5.1 to 10.x and
we are looking to change the hostname after the upgrade. I see changing the IP
Address is officially supported but changing the hostname, in version 9.x, is
not supported.
Curious, has this changed in version
Does anyone know of a way to disable ring-back tone to a caller on an H.323
gateway? I have Outbound IVR configured and when the customer receives the
call they hear ring-back as if they had placed to call into the system, after
that the call hits the application and plays the prompt.
Any thou
Ok, thanks!
From: Bill Talley [mailto:btal...@gmail.com]
Sent: Thursday, April 10, 2014 1:42 PM
To: Michele Russo (AM)
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Outbound IVR-UCCX and CUBE
PSTN access has to be TDM. SIP trunking to telco is not supported in CCX
9.0(2) for
I am configuring an Outbound IVR Progressive Campaign using UCCX version 9.0.2
and CUBE. Is this supported? I saw a note in this got a bit worried.
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116084-trouble-ivr-dialer-00.html#anc8
Thanks.
Mi
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