[cisco-voip] Call Flow data via transfers

So we are on CM 12.5 also using contact center express. we use isi for our CDR's. is there a way to track call flow from call coming into our contact center and being transferred to hunt groups, or other people, vm - then zero outs, and to other places? seems to be a large hole in our data.

Re: [cisco-voip] ATA Devices

we moved to vg204's to replace the ata's a long time ago. Scott On Tue, Jan 25, 2022 at 6:49 AM Lelio Fulgenzi wrote: > What’s the advantage of third party ATAs over Cisco branded? > > As far as I know, you’d be stuck with a third party SIP device which has > little centralized configuration

[cisco-voip] remote training for uccx agents.

What are others doing with new agents in UCCx. do you have a solution with new employees and training where the new user can listen in on more seasoned agents? and then a way for trainers to be able to listen in on the new agent and provide feedback / info? Silent monitoring / whisper? TIA

[cisco-voip] isr dsp in wrong port?

Has anyone dealt with the PVDM's being put on the Motherboard and it's supposed to be on the card? I got a new 4431 and the 256 was put on the motherboard and the 32 was put on the 4 PRI port card. TAC is advising to switch the location of the two PVDM cards. Does this sound correct? TIA

[cisco-voip] OT: Best Serial Console Device

Guys-- IF I were in the market for a Serial console device, What have you had the best luck with? the more ports the better. No JAVA. Must be html5 based. the Cheaper the better without sacrificing quality and features. Let me know what is Great as well as what is Cr@P. TIA Scott

Re: [cisco-voip] [External] Re: CUCM 12.5 issue with restore

my question is do you have backups from a different version? I have found that If I have backups from a different version in the same directory it can cause the same problem. We only keep about a week of backups before we delete. But the backup server is then backed up to our long term storage

Re: [cisco-voip] SIP overlapping DN's

that > would be a whole lot easier once moving to the world of sip > > > On Oct 21, 2020, at 12:42 PM, Scott Voll wrote: > > > > I have three PRI;s on a VGW that are Voice DN's. > > I have one PRI that overlaps DN's but it's connected to our Right Fax > server.

[cisco-voip] SIP overlapping DN's

I have three PRI;s on a VGW that are Voice DN's. I have one PRI that overlaps DN's but it's connected to our Right Fax server. right Now I'm doing MGCP. but moving to SIP to support Gateway based recording. with MGCP I can use partitions to route the two different sets of DN's. How do I do that

[cisco-voip] digitized voice quality

All-- we are using Jabber 12.8 with CM 12.5 in a voice only mode. we have users reporting digitized voice call quality. has anyone else been dealing with this? we have had multiple users say if they add Video to the call it makes it better. Anyone else seeing that? Any ideas why that would

[cisco-voip] Jabber audio issues?

How has everyone's deployment of Jabber been doing since everyone has went home? we were about half way through migrating from IPC to Jabber when we were all sent home to Telecommute. we have had some people complaining about there audio issues. robotic or missing. CMR data shows low latency,

Re: [cisco-voip] ipvmsa service

s on what and how you're using those resources. > > Eg if you don't use CFB on CM, or if you only use hardware MTP, etc. > > On Fri, Jan 24, 2020, 11:00 AM Scott Voll wrote: > >> Can you restart the IP voice media streaming app service on CM without >> issues? >> &g

[cisco-voip] ipvmsa service

Can you restart the IP voice media streaming app service on CM without issues? I'm troubleshooting a MOH issue and would like to restart the service mid day. Just want to make sure I won't kill anything. Thanks scott ___ cisco-voip mailing list

[cisco-voip] When did tftp go out the door?

I'm looking at a phone register and I see no tftp traffic. All http over 6970. when did this happen? I'm on 12.5 if this is the new norm, then can I get rid of tftp option in dhcp? Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net

Re: [cisco-voip] UCCx and Jabber - compatible or not?

t; www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook > > > > [image: University of Guelph Cornerstone with Improve Life tagline] > > On Oct 18, 2019, at 6:20 PM, Scott Voll wrote: > > OK, my counter part had an open ticket with TAC on using Jabber in an

Re: [cisco-voip] [EXTERNAL] Re: Thoughts on options for wireless conference phones

ays? How > do you like them? > > > > Thanks! > > Jason > > > > > > *From:* cisco-voip *On Behalf Of *Scott > Voll > *Sent:* Thursday, October 17, 2019 10:40 AM > *To:* jcolon...@gmail.com > *Cc:* Cisco VOIP > *Subject:* [EXTERNAL] Re: [cisco-v

Re: [cisco-voip] Thoughts on options for wireless conference phones

Agreed. we used those revo labs about 5 or 6 years ago. we told them before they bought them (Work Station Support had to have them) then after they had them always dead, they dumped them in our laps (telecom). We knew that would be an issue... Well as much as I wanted to get on the desk

Re: [cisco-voip] Jabber Softphone over WiFi

We have started migrating our Telecommuters over to Jabber from the old IP communicator. So we are getting the "can I use this in the office" "do you have to leave the phone on the desk?" I think eventually we will have a lot of people over on Jabber. The question is, does everyone move...

[cisco-voip] How are you all dealing with Jabber and 911????

CER / CM 12.5 See attached PDF of for the diagram. Starting at the bottom left you see all our Jabber stuff internally goes to CM and CER and works as needed. Moving our way up the diagram you will see a line from the working condition going up to remote users. corporate laptops that are

Re: [cisco-voip] Jabber MRA with Cisco Umbrella

are you using an always connected VPN configuration? Like Mike said. in our environment, our umbrella VM's point to the internal DNS servers. Outside our corporation Umbrella uses the external DNS (hosted elsewhere). I don't understand why you are getting the same response both internally and

Re: [cisco-voip] NumberOfRegisteredPhonesDropped @ midnight

a packed capture. Scott On Fri, Jul 19, 2019 at 10:11 PM Erick Bergquist wrote: > Is the call manager service restarting maybe? > > > On Fri, Jul 19, 2019 at 9:27 AM Scott Voll wrote: > >> Anyone else seeing drops of phones at midnight? we are running 12.5 >> code and

Re: [cisco-voip] UC 12.5 zero out report

these > columns will read like “Send to greeting for call handler: operator”, or > “Ignore”, or “Take Message”. The strings will look very similar to what > you see on the user input key page in the SA.* > > *Source: * > http://ciscounitytools.com/Applications/CxN/UserDataDump/Help/Use

[cisco-voip] UC 12.5 zero out report

What is the easiest way to get all users in UC 12.5's Zero out option. I'm not seeing it in the BAT Export. other ideas? Thanks Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] Azure MFA/Unity Connection UM

So i'm assuming you have it working on admin side, your just working on the UM part? What are you using for MFA? On Mon, Aug 5, 2019 at 9:51 AM Matthew Loraditch < mloradi...@heliontechnologies.com> wrote: > Anyone out there have MFA enabled for ALL users and have UM in UCXN? We > are a MS

Re: [cisco-voip] do installs outside of mexico need to worry about this?

I'm assuming it would not affect us. we would still dial 9 011 our international pattern allows for non fixed digit length. YMMV. Scott On Tue, Aug 6, 2019 at 12:05 PM Lelio Fulgenzi wrote: > > https://www.cisco.com/c/en/us/support/web/mexico-dial-plan-change.html > > I don't see any COP

[cisco-voip] NumberOfRegisteredPhonesDropped @ midnight

Anyone else seeing drops of phones at midnight? we are running 12.5 code and Extension Mobility. Looks like from phone logs we go from sub to pub and back to sub. Was kind of wondering if it was some new setting in 12.5 since that was a recent upgrade since this started happening. TIA Scott

Re: [cisco-voip] room kits - smartnet or not?

We are smartneting all our kits / kit plus's / sx80's. we have about 50 in all. Smartnet cost are really high... but we have had a couple RMA's this first year. our SE said the other option is SWSS for the software without hardware maintenance. but the cost is only slightly lower. YMMV

Re: [cisco-voip] Conferences

If your looking for nuts and bolts for Cisco voice (UC), I'm still going to say Cisco Live. It used to be CIPTUG but that is long since gone. The road map sessions are good and the Expo hall, talking to the vendors is good. Maybe you could do a SingleWire conference for Emergency Notification?

[cisco-voip] for those upgrading to 12.5 and use BIB

For those that are upgrading to CM 12.5 and use call Recording with BIB, just wanted give you a heads up on a Bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo36582/?rfs=iqvred Dumps the CM process. you lose most of all registrations (phones and gateways) when it core dumps and restarts

Re: [cisco-voip] UC apps on VMware 6.7

& Nutrition Bldg | 50 Stone Rd E | Guelph, ON | > N1G 2W1 > > 519-824-4120 Ext. 56354 | le...@uoguelph.ca > > > > www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook > > > > [image: University of Guelph Cornerstone with Improve Life tagline] > &

[cisco-voip] UC apps on VMware 6.7

Anyone running 11.x apps (CM/UC/UCCx/CER/etc) on VMWare 6.7? I know the docs don't show it being supported, but Cisco usually doesn't go back and test older versions of UC with newer versions of VMWare. Just wondering what is happening in the real world. TIA Scott

[cisco-voip] Application user password

Any way to find out what an application user password is? I really don't what to reset it, so I was hoping there was a way to find it. Thanks scott ___ cisco-voip mailing list cisco-voip@puck.nether.net

[cisco-voip] VM Ware Support 6.7

All-- I"m currently running most all UC apps on 11.5/6. It looks like from what I can find, ESXi is supported up to 6.5. My infrastructure Engineer would like to upgrade to 6.7. Does anyone see any problems with that? Will TAC explode if they find out? TIA Scott

[cisco-voip] CM 11.5 hunt group longest idle

Anyone getting reports in CM 11.5 of Hunt groups not working correctly? We have the hunt group set to longest idle but one person seems to be getting all the calls. How do you trouble shoot this? it's not like UCCx reports. is there a way to see who is logged into the hunt group? and How

Re: [cisco-voip] CER default call back

Nevermind I was looking incorrectly at the default ERL. it is the top on site person. On Tue, Jul 31, 2018 at 11:33 AM Ed Leatherman wrote: > What you read was what i understood it to be, so i'm interested in hearing > what you find out. > > On Tue, Jul 31, 2018, 2:26 PM Scott

[cisco-voip] CER default call back

on CER 11.5 where does CER send call back numbers after the 3 hours after the post 911 call? I've done some googling and it said the default ERL on site contact, but that 's not what is happening. Need to change it as an end user is getting the calls. TIA scott

[cisco-voip] on boarding new employees

Does anyone have a good solution for on boarding new employees? we have to: create a 7961 EM profile create a 8861 EM profile Create a IP Communicator EM Profile create an IP communicator device associate the user EM profiles to the AD account create an Unity connection VM box set the zero out

Re: [cisco-voip] Wireless Phones

Not sure how far the wireless needs to go, but we have used Plantronic headsets and they get most of the floor coverage. But have started to move to Jabber for the Iphone ( we do have expressways). That has been expanding like wildfire. It might expand enough that we will finally be able to get

Re: [cisco-voip] Call Recording Options

Enghouse has QMS. we use it without contact center but it does have plug ins for it. Works for our needs. Both for inhouse and remote users. Scott On Fri, Mar 9, 2018 at 9:27 AM, Dan Mason wrote: > Has anyone had any experience with 3rd party call recording vendors?

Re: [cisco-voip] Phone equipment refresh?

Lisa, we found our selves in this same situation about 3 years ago. we were pretty much a 7961 environment (1200+ phones). because we have multiple sites we just came up with a refresh cycle. for us, it was just 3 short years. Depending on your deployment, you might have to take longer. We

[cisco-voip] PLM dead

am I last to know? They are once again moving licensing? https://communities.cisco.com/message/271653 Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] PLM service affecting?

you are good. > > > > *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf > Of *Scott Voll > *Sent:* Tuesday, September 19, 2017 4:01 PM > *To:* cisco-voip@puck.nether.net > *Subject:* [cisco-voip] PLM service affecting? > > > > Quick question. is PLM

[cisco-voip] PLM service affecting?

Quick question. is PLM patching service affecting? we just want to patch PLM in the middle of the day and afraid to poke the button. ;-) TIA Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net

Re: [cisco-voip] Voicemail history

to dove tail off this we found that if we integrated with outlook, we were then under retention laws for email but if we left the vm on UC the retention law was much different. We just (april) enabled our 30 day retention policy for any heard messages. if they are marked unread they can

Re: [cisco-voip] OT: Add move change

t; > > > 519-824-4120 Ext 56354 <(519)%20824-4120> > > le...@uoguelph.ca > > www.uoguelph.ca/ccs > > Room 037, Animal Science and Nutrition Building > > Guelph, Ontario, N1G 2W1 > > > > *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On B

[cisco-voip] OT: Add move change

What do other use for add, moves and changes to there environments? We have a home grown app that is not working well, to notify Telecom group about changes to the phones, new users, configuration changes, etc. Does anyone know of any can'd or cloud based software? Are there any that interface

Re: [cisco-voip] Problems With Internation Dial Plan (GBNP)

.uk> wrote: > > > On 1 Sep 2017, at 14:44, Scott Voll <svoll.v...@gmail.com> wrote: > > > > have you used DNA to confirm it's not matching something else? > > > > Scott > > Yes, definitely. DNA came back with “unallocated number”. > > Gary _

Re: [cisco-voip] Problems With Internation Dial Plan (GBNP)

have you used DNA to confirm it's not matching something else? Scott On Fri, Sep 1, 2017 at 3:01 AM, Gary Parker wrote: > Morning all, I came across a significant block of numbers in the UK that > can’t be called by our cucm (11.5.1(SU2) with the 3.1.34-GB dialplan)

Re: [cisco-voip] UCM Upgrade Poll

1. I'm guessing we are 10% True bugs and 90% environment, but I will agree with other comments about DNS and NTP being a dumb reason to fail 2. as for time, over the years we used to spend over 6 months on upgrades.. we are down to about 2 months. in our enviroment we have to document all

Re: [cisco-voip] Configure 3845 router for 911 calls.

I agree with Neal, but I would use one partition for each site for 911, then a third partition for everything else, then, put the correct 911 partition in the site CSS and use the third partition in both CSS. Save a lot of time recreating RP for the other stuff Guess it depends on how many

[cisco-voip] Home Cluster in User management

Is there a way to tick the check mark on Home Cluster automatically with each new user? we are running 11.5. TIA Scott [image: Inline image 1] ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip

Re: [cisco-voip] UCCx SSO

5.2017, o 22:20, użytkownik Scott Voll <svoll.v...@gmail.com> > napisał: > >> Anyone have SSO working with UCCx 11.5su1? >> >> Have had a TAC case open for a while and can't get it fixed. Just >> wondering if anyone else has it working? CM / UC / CUPS etc we

[cisco-voip] UCCx SSO

Anyone have SSO working with UCCx 11.5su1? Have had a TAC case open for a while and can't get it fixed. Just wondering if anyone else has it working? CM / UC / CUPS etc went fine. Just seeing if anyone has it working. Thanks scott ___ cisco-voip

Re: [cisco-voip] CCX and NTP

I'm guessing you have a cisco router or two Simple put NTP on them, pointing to 3-5 good NTP sources and then use them company wide. Works pretty well for us. we use Two different Routers with different sources, then use both routers for all our devices, including Windows. Haven't had any

Re: [cisco-voip] SMTP on CM?

t service start (like NTP references on IOS), or > possible never cached and DNS is hit for every connection (like SIP trunks > with DNS names in CUCM). > > On Fri, Apr 28, 2017 at 1:05 PM Scott Voll <svoll.v...@gmail.com> wrote: > >> How often does CM query smtp DNS na

[cisco-voip] SMTP on CM?

How often does CM query smtp DNS name? we are changing our Cname for SMTP and would like to know how long I should expect for the emails to change. Thanks Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net

Re: [cisco-voip] Finesse cert error

gt; > CCIE Collaboration # 40065 > > > > > > *From: *cisco-voip <cisco-voip-boun...@puck.nether.net> on behalf of > Nathan Reeves <nathan.a.ree...@gmail.com> > *Date: *Friday, 28 April 2017 at 4:04 AM > *To: *Scott Voll <svoll.v...@gmail.com> > *

[cisco-voip] Finesse cert error

OK, as of yesterday I started having reports of users in Chrome and Firefox getting an error connecting to the Finesse webpage. Looking at the cert It's sha2 but I get Not secure in FF and not private in Chrome. Chome complains of NET::ERR_CERT_COMMON_NAME_INVALID cert is internal CA and the

Re: [cisco-voip] Question regarding Rightfax Configuration and "Transmission Error"

Wow Frank, that is a lot of troubleshooting, and a great run down. Can I ask what your failure rate is? We have about a 2-4% failure rate and have decided not to troubleshoot those as they tend to be a Telco issue between us and the sender. We use a lot of toll bypass so if it doesn't work over

Re: [cisco-voip] CUCM settings

https://www.variphy.com/ used to be able to do this Not sure if they still do. Scott On Fri, Feb 10, 2017 at 3:13 PM, Ryan Huff wrote: > Depends on what type of "settings" you're talking about. From a 10,000 > foot view, I'd say you could probably go to the bulk

[cisco-voip] n-1 metric

is there an n-1 type metric so you know what you can upgrade before CM? we have CER, UCCX, UC, PLM, CUPS, and CM. Looks like UCCX and CM have to upgrade together (thought that was changing, but guess not), but looking for a doc on what can be done before hand. Just trying to have a few smaller

Re: [cisco-voip] vg224 registered to two different Cm's

>> Sometimes restarting RIS data collector can clear registration anomalies >> >> >> >> *From:* Scott Voll [mailto:svoll.v...@gmail.com] >> *Sent:* Tuesday, January 17, 2017 1:58 PM >> *To:* Brian Meade <bmead...@vt.edu> >> *Cc:* Jeffrey McHugh

Re: [cisco-voip] vg224 registered to two different Cm's

yup but did changed from IP to FQDN on the cluster.. On Tue, Jan 17, 2017 at 10:57 AM, Brian Meade <bmead...@vt.edu> wrote: > Same Device Pool on all the ports? > > On Tue, Jan 17, 2017 at 1:55 PM, Scott Voll <svoll.v...@gmail.com> wrote: > >> sorry, mgc

Re: [cisco-voip] vg224 registered to two different Cm's

> Try resetting all the ports from CUCM then maybe bounce SCCP on the VG if > that still didn't work. > > On Tue, Jan 17, 2017 at 12:45 PM, Scott Voll <svoll.v...@gmail.com> wrote: > >> All are in the same DP. we just changed from IP to FQDN over the >> we

[cisco-voip] vg224 registered to two different Cm's

How can some ports on a VG register to the pub and some to the Sub on the same VG? totally confused on this one. CM 10.5.2 / VG vg224-i6k9s-mz.151-4.M9.bin Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net

[cisco-voip] Cisco CER Licensing?

How does PLM / CER figure out phones that need to be licensed? I have 1883 total phones configured. almost 500 are IPC clients PLM says I need 1425 licenses. I have about 100 phones not registered to CM. I can't figure out how PLM comes up with the numbers it does. Can someone give me a

[cisco-voip] CSCui62452

Would this affect phones not registering? CSCui62452 Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] T.38 Faxing -- Echo Cancellation

if I have a PRI that is only doing T.38 faxing to a Fax server, is best practice to turn off echo Cancellation? I moved from an old 3825 to a 2951 from 12.1 to 15.5. Both are running MGCP to CM and SIP to the Fax Server. But I'm getting a high amount of Fax tickets not going through or

Re: [cisco-voip] Not supported I'm sure..... but what do you think?

Oct 27, 2016 at 3:16 PM, Lelio Fulgenzi <le...@uoguelph.ca> >> wrote: >> > >> > This is exactly the reason I did my upgrades off line and swapped out >> the >> > hardware during the maintenance window. >> > >> > >> > That being

[cisco-voip] Paging

we are looking at IP phone paging. But have ran into a MAJOR problem. wondering if any of you know a work around. Informacast does a Multicast to all the phones. My problem is that I'm using 8861 phones and 80%+ use headsets. if they are all set to use headsets. then all the paging goes

Re: [cisco-voip] Not supported I'm sure..... but what do you think?

t; on behalf of Anthony > Holloway <avholloway+cisco-v...@gmail.com> > *Sent:* Thursday, October 27, 2016 12:02 PM > *To:* Ryan Huff > *Cc:* Matthew Loraditch; Tommy Schlotterer; Scott Voll; > cisco-voip@puck.nether.net > *Subject:* Re: [cisco-voip] Not supported I'm

[cisco-voip] Totally OT UPS question

All-- Anyone using flywheel based UPS systems? if so, what brands do you like? what is the smallest you have found? do they make IDF sized ones? TIA Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net

[cisco-voip] Not supported I'm sure..... but what do you think?

So my co-worker and I are thinking about upgrades. we are currently on 10.5 train and thinking about the 11.5 train. What would be your thoughts about taking a clone of every VM. CM, UC, UCCx, CER, PLM, placing it on another vlan with the same IP's. NAT it as it goes onto your network so it

Re: [cisco-voip] Webex -- CUWL

nstead of on-prem >> IM >> >> For basic WebEx, I believe it's still included in CUWL Pro licensing if >> you renew that. Might be worth a call to WebEx to see if they didn't know >> about your renewal. >> >> On Thu, Sep 29, 2016 at 2:32 PM, Scott Voll <svo

[cisco-voip] CER Default Call Back

Where does CER send a call back number too if no one has dialed 911? I'm sure there is a Default setting somewhere, but I can't find it. TIA Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net

[cisco-voip] Future of Jabber .......

My co worker was on a Jabber update webex this morning. Anyone else on it? Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip

[cisco-voip] Jabber and Recording

Currently we use IPC and built in Bridging to do recordings. Does Jabber have the ability to do this? How are others migrating to Jabber from IPC if not? TIA Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net

Re: [cisco-voip] 8861 display

see people pull these off > and put them back on with the bottom not all the way pushed in resulting in > this type of stuff. > > On Fri, Aug 19, 2016 at 6:07 PM, Scott Voll <svoll.v...@gmail.com> wrote: > >> When someone calls her directly the options to answer or decline are

Re: [cisco-voip] Video Conference Auto attendant?

co-voip [mailto:cisco-voip-boun...@puck.nether.net > <cisco-voip-boun...@puck.nether.net>] *On Behalf Of *Scott Voll > *Sent:* Monday, July 25, 2016 2:34 PM > *To:* Erick Wellnitz <ewellnitzv...@gmail.com> > *Cc:* cisco-voip@puck.nether.net > *Subject:*

[cisco-voip] im 10.5

we started CUPS back in version 8 with trying to setup a lync and Jabber together. we got busy and it kind of got shelved. we have since upgraded to 10.5. IM is still set to subdomain.domain.com. We only have 4-10 users. What would happen if we changed the domain. to domain.com and removed

Re: [cisco-voip] Video Conference Auto attendant?

Great.. I get to spend more money... On Mon, Jul 25, 2016 at 9:48 AM, Erick Wellnitz <ewellnitzv...@gmail.com> wrote: > Take a look at the Acano/CMS product. It has IVR capability and can > integrate with pretty much everything. > > On Jul 25, 2016 9:54 AM, &qu

[cisco-voip] Video Conference Auto attendant?

What are others doing for video conferences? we have a Polycom RMX that we have an extension that everyone dials into. Then it asks what ID you would like to use. when everyone dials into that Conference ID, they are all apart of the same Video conference. With the Telepresence Server, how do

Re: [cisco-voip] UCCx Ring time?

k.nether.net] *On Behalf > Of *Scott Voll > *Sent:* Wednesday, July 13, 2016 1:54 PM > *To:* cisco-voip@puck.nether.net > *Subject:* [cisco-voip] UCCx Ring time? > > > > can a single agent have a ring time different than other agents? I have > one complaining that she only gets

[cisco-voip] 8861 UCCx transfer

anyone every heard of a 8861 rebooting when you press the Transfer button as a Contact center agent? CM 10.5.213900-12 and Firmware sip88xx.11-0-1-11 Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net

[cisco-voip] TSP client after CM cert added?

I installed CA certs on my Voice cluster last night. All went pretty good. But today I have an app that runs the TSP plugin, and it's giving me an authentication issue. Any idea how the TSP plugin would react to the new Certs on CM? TIA Scott CM 10.5.2

[cisco-voip] 8861 Bug????

I have a user who uses extension mobility on a 8861 phone. firmware is 11.0.1.11 when he leaves at night he forwards to VM. we log everyone out of extension mobility after 12 hours. The next morning when he logs in he as "forward all" not "forward off". pressing the "forward all" does

Re: [cisco-voip] static.....7961 / plantronics savi?????

using? > > Thanks, > > Ryan > > > On Apr 7, 2016, at 12:12 PM, Scott Voll <svoll.v...@gmail.com> wrote: > > > > I'm running CM 10.5. Everyone is Extension Mobility > > > > I have a 7961 phone. > > > > we have plantronic savi 74x se

[cisco-voip] Phone logs

We are on CM 10.5.2 we have a mix of 8861's and 7961 phones Everyone is ExMob Most all profile have been moved to 8861 phone templates. We are not seeing any missed call logs / received / etc. on the phone Any idea how to fix that? Scott ___

Re: [cisco-voip] Phone logs

ting the config files. If so, > try deleting the ITL on a single phone and see if that works under > Settings->Admin Settings->Reset Settings->Security Settings. > > On Thu, Feb 11, 2016 at 1:54 PM, Scott Voll <svoll.v...@gmail.com> wrote: > >> We are on CM 1

[cisco-voip] Slip sec on PRI

OK, had an issues where I forgot to set the clock on some PRI's and had slip sec, unavailable sec, etc. Is there any logging that I can use to see this in the future? We use syslogs but nothing came in by default. is there a way to set that up? or a trigger in RTMT? Something else I can do to

[cisco-voip] IPC not answering?

Has anyone recently seen issues with IP Communicator in window 7/8 not allowing the use of the Answer button? I'm wondering if it's a windows update? We have seen more the 5 or 10 users calling in, in the last two days. TIA Scott ___ cisco-voip

[cisco-voip] Expressways / Video endpoints

We are looking at putting up Expressways and seem to believe we can register our Video endpoints to CM or Expressways or TP server. What are the pros vs cons of each? What are others doing? I lean toward CM but would like to know what others are doing. TIA Scott

[cisco-voip] ExtMob Application window remains

OK, I'm on CM 10.5.2.13038-1 I have 8861 phone running both 10.3.1 and 11.0.1. Both phone loads after logging into or out of extension Mobility leave the application windows on the screen. Is this a configuration issue? I don't see a bug ID for it. But users are tired of hitting the exit

Re: [cisco-voip] Wireless Headset Recommendations

+1 on the plantronic Savi's we have the 740 / 745 / and dual ear and have loved them. also love not having to have a lifter with the built in HHC. We have about 750 deployed currently Scott On Mon, Dec 7, 2015 at 9:10 AM, Ryan Ratliff (rratliff) wrote: > In my experience

Re: [cisco-voip] Unity Licenses

Our experience is NO. After Begging and telling them we were going to upgrade they did get us a Temp license but it was only good for 365 days. They said the EoS stands. you have to upgrade. YMMV Scott On Thu, Dec 3, 2015 at 8:45 AM, Rob Dawson wrote: > Ca you still

Re: [cisco-voip] Call to Huntgroup drop when Group only contains csf --- Known Issue ----

It's not just you. we were hitting the hunt group disconnect with Extension Mobility. All users were logged out and it would disconnect also. we got an ES (10.5.2.13038-1) and that seems to have fixed the hunt group log out disconnect issue. FWIW Scott On Mon, Nov 23, 2015 at 12:12 AM,

Re: [cisco-voip] Remote Phone Control -- Opinions

Nice list. Thanks for the feed back. Scott On Fri, Oct 30, 2015 at 9:22 AM, Tom Sparks wrote: > I recently did some research into these tools and here are my pros and > cons for whoever is insterested. > > *UnifiedFX, Singlewire* > Pros: nice, functional,

[cisco-voip] Windows SFTP / FTP server recommendations?

What are others using for there UC backup server Application for SFTP and FTP? I've started a pilot with FreeFTPd but it keeps crashing and then I have to restart it and run my backups again. What have others had good success using? Thanks Scott ___

Re: [cisco-voip] I need some feedback on the use of alternate enterprise number mask

could you just use a translation pattern. 9130XXX translates to 130xxx. Scott On Thu, Oct 29, 2015 at 9:35 AM, Barnett, Nick < nick.barn...@countryfinancial.com> wrote: > Here’s the scenario. Our HQ has been on CUCM for several years, but our > field offices have their own pots KSU

[cisco-voip] Remote Phone Control -- Opinions

So what vendor do you use for Remote phone control? Do you like them? Pro's and Con's? We have used SingleWire for the last 5 or 6 years, but they have made their's free and not continuing support for new Models. We are moving from 7961's to 88xx series. I have a Demo of Uplinx. It seems

[cisco-voip] CM 8.6 to 10.5 common Partition

OK so we had CM 8.6 running on MCS servers with 146 gb mirrored drives. Now I'm on VM CM 10.5 and the OVA came with a 80 gig drive. Now I'm bouncing at my 90% used common partition. is this normal? is this a bug? is it that i'm using a 80 gig drive. Before I open a TAC case... What is

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