[cisco-voip] MSP VoIP Monitoring
My company is looking for a VoIP monitoring solution that is Multi-Tennant capable. We manage several Customer's Voice environment and we need to be able to provide them statistics, troubleshooting, etc through a single pane of glass. This would be something like multi-tennant SolarWinds. Does anyone have any ideas? Sincerely, Ryan Burtch ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] MSP VoIP Monitoring
There is also Voss-4-UC, which has RBAC and multi-tenancy. Dennis Heim | Collaboration Solutions Architect World Wide Technology, Inc. | +1 314-212-1814 [cid:image001.png@01CFD8BF.BA3AC2C0]https://twitter.com/CollabSensei [cid:image002.png@01CFD8BF.BA3AC2C0]xmpp:dennis.h...@wwt.com[cid:image003.png@01CFD8BF.BA3AC2C0]tel:+13142121814[cid:image004.png@01CFD8BF.BA3AC2C0]sip:dennis.h...@wwt.com From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan Burtch Sent: Thursday, September 25, 2014 11:09 AM To: cisco-voip@puck.nether.net Subject: [cisco-voip] MSP VoIP Monitoring My company is looking for a VoIP monitoring solution that is Multi-Tennant capable. We manage several Customer's Voice environment and we need to be able to provide them statistics, troubleshooting, etc through a single pane of glass. This would be something like multi-tennant SolarWinds. Does anyone have any ideas? Sincerely, Ryan Burtch ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] MSP VoIP Monitoring
We use EM7 from Science Logic with a lot of plugins. I think that the latest Prime Collaboration Assurance is now multi-tennant but haven't tried it out. On Thu, Sep 25, 2014 at 11:09 AM, Ryan Burtch rburt...@gmail.com wrote: My company is looking for a VoIP monitoring solution that is Multi-Tennant capable. We manage several Customer's Voice environment and we need to be able to provide them statistics, troubleshooting, etc through a single pane of glass. This would be something like multi-tennant SolarWinds. Does anyone have any ideas? Sincerely, Ryan Burtch ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] MSP VoIP Monitoring
Dennis: We have VOSS and we use that to admin our HCS system. The thing we need is voice traffic monitoring for our on-prem customers in one system. This needs to give us the ability to see what is going on with the VoIP specific traffic. e.g. who has excessive jitter on their line, dropped calls, MOS scores, etc. Any Ideas? Sincerely, Ryan Burtch On Thu, Sep 25, 2014 at 12:53 PM, Heim, Dennis dennis.h...@wwt.com wrote: There is also Voss-4-UC, which has RBAC and multi-tenancy. *Dennis Heim | Collaboration Solutions Architect* World Wide Technology, Inc. | +1 314-212-1814 [image: twitter] https://twitter.com/CollabSensei [image: chat][image: Phone] +13142121814[image: video] *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Ryan Burtch *Sent:* Thursday, September 25, 2014 11:09 AM *To:* cisco-voip@puck.nether.net *Subject:* [cisco-voip] MSP VoIP Monitoring My company is looking for a VoIP monitoring solution that is Multi-Tennant capable. We manage several Customer's Voice environment and we need to be able to provide them statistics, troubleshooting, etc through a single pane of glass. This would be something like multi-tennant SolarWinds. Does anyone have any ideas? Sincerely, Ryan Burtch ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] MSP VoIP Monitoring
Prime Collab with Assurance and Analytics would come to mind. I don’t have first-hand experience with that piece to the Prime Pie. Dennis Heim | Collaboration Solutions Architect World Wide Technology, Inc. | +1 314-212-1814 [cid:image001.png@01CFD8C1.39824480]https://twitter.com/CollabSensei [cid:image002.png@01CFD8C1.39824480]xmpp:dennis.h...@wwt.com[cid:image003.png@01CFD8C1.39824480]tel:+13142121814[cid:image004.png@01CFD8C1.39824480]sip:dennis.h...@wwt.com From: Ryan Burtch [mailto:rburt...@gmail.com] Sent: Thursday, September 25, 2014 1:00 PM To: Heim, Dennis Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] MSP VoIP Monitoring Dennis: We have VOSS and we use that to admin our HCS system. The thing we need is voice traffic monitoring for our on-prem customers in one system. This needs to give us the ability to see what is going on with the VoIP specific traffic. e.g. who has excessive jitter on their line, dropped calls, MOS scores, etc. Any Ideas? Sincerely, Ryan Burtch On Thu, Sep 25, 2014 at 12:53 PM, Heim, Dennis dennis.h...@wwt.commailto:dennis.h...@wwt.com wrote: There is also Voss-4-UC, which has RBAC and multi-tenancy. Dennis Heim | Collaboration Solutions Architect World Wide Technology, Inc. | +1 314-212-1814tel:%2B1%20314-212-1814 [cid:image001.png@01CFD8C1.39824480]https://twitter.com/CollabSensei [cid:image002.png@01CFD8C1.39824480][cid:image003.png@01CFD8C1.39824480]tel:+13142121814[cid:image004.png@01CFD8C1.39824480] From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan Burtch Sent: Thursday, September 25, 2014 11:09 AM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] MSP VoIP Monitoring My company is looking for a VoIP monitoring solution that is Multi-Tennant capable. We manage several Customer's Voice environment and we need to be able to provide them statistics, troubleshooting, etc through a single pane of glass. This would be something like multi-tennant SolarWinds. Does anyone have any ideas? Sincerely, Ryan Burtch ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] MSP VoIP Monitoring
Ryan, Prime is pretty sweet but if you're looking for qos tools (jitter stats, mos scores, delays ... etc) then I would look at two products: 1.) LiveAction . very qos centric 2.) NetBrains .. does do a lot with QOS but also does general layer2/3/4 mapping We're eval'ing NetBrains now and it looks pretty sweet. For instance, I can open a mapped Visio drawing of my topo that NetBrains created and I can hover on an interface and it will show any jitter/delays outside the threshold I define From: dennis.h...@wwt.com To: rburt...@gmail.com Date: Thu, 25 Sep 2014 12:04:22 -0500 CC: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] MSP VoIP Monitoring Prime Collab with Assurance and Analytics would come to mind. I don’t have first-hand experience with that piece to the Prime Pie. Dennis Heim | Collaboration Solutions ArchitectWorld Wide Technology, Inc. | +1 314-212-1814 From: Ryan Burtch [mailto:rburt...@gmail.com] Sent: Thursday, September 25, 2014 1:00 PM To: Heim, Dennis Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] MSP VoIP Monitoring Dennis: We have VOSS and we use that to admin our HCS system. The thing we need is voice traffic monitoring for our on-prem customers in one system. This needs to give us the ability to see what is going on with the VoIP specific traffic. e.g. who has excessive jitter on their line, dropped calls, MOS scores, etc. Any Ideas? Sincerely, Ryan Burtch On Thu, Sep 25, 2014 at 12:53 PM, Heim, Dennis dennis.h...@wwt.com wrote:There is also Voss-4-UC, which has RBAC and multi-tenancy. Dennis Heim | Collaboration Solutions ArchitectWorld Wide Technology, Inc. | +1 314-212-1814 From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan Burtch Sent: Thursday, September 25, 2014 11:09 AM To: cisco-voip@puck.nether.net Subject: [cisco-voip] MSP VoIP Monitoring My company is looking for a VoIP monitoring solution that is Multi-Tennant capable. We manage several Customer's Voice environment and we need to be able to provide them statistics, troubleshooting, etc through a single pane of glass. This would be something like multi-tennant SolarWinds. Does anyone have any ideas? Sincerely, Ryan Burtch ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] MSP VoIP Monitoring
Exactly! Prime Collab would be perfect except for one thing, it's only for 10.0 and above. lol. Solution: Force all on-prem customers to upgrade. Any other takers as to a good monitoring solution? Sincerely, Ryan Burtch On Thu, Sep 25, 2014 at 1:04 PM, Heim, Dennis dennis.h...@wwt.com wrote: Prime Collab with Assurance and Analytics would come to mind. I don’t have first-hand experience with that piece to the Prime Pie. *Dennis Heim | Collaboration Solutions Architect* World Wide Technology, Inc. | +1 314-212-1814 [image: twitter] https://twitter.com/CollabSensei [image: chat][image: Phone] +13142121814[image: video] *From:* Ryan Burtch [mailto:rburt...@gmail.com] *Sent:* Thursday, September 25, 2014 1:00 PM *To:* Heim, Dennis *Cc:* cisco-voip@puck.nether.net *Subject:* Re: [cisco-voip] MSP VoIP Monitoring Dennis: We have VOSS and we use that to admin our HCS system. The thing we need is voice traffic monitoring for our on-prem customers in one system. This needs to give us the ability to see what is going on with the VoIP specific traffic. e.g. who has excessive jitter on their line, dropped calls, MOS scores, etc. Any Ideas? Sincerely, Ryan Burtch On Thu, Sep 25, 2014 at 12:53 PM, Heim, Dennis dennis.h...@wwt.com wrote: There is also Voss-4-UC, which has RBAC and multi-tenancy. *Dennis Heim | Collaboration Solutions Architect* World Wide Technology, Inc. | +1 314-212-1814 [image: twitter] https://twitter.com/CollabSensei [image: chat][image: Phone] +13142121814[image: video] *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Ryan Burtch *Sent:* Thursday, September 25, 2014 11:09 AM *To:* cisco-voip@puck.nether.net *Subject:* [cisco-voip] MSP VoIP Monitoring My company is looking for a VoIP monitoring solution that is Multi-Tennant capable. We manage several Customer's Voice environment and we need to be able to provide them statistics, troubleshooting, etc through a single pane of glass. This would be something like multi-tennant SolarWinds. Does anyone have any ideas? Sincerely, Ryan Burtch ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
