Re: [cisco-voip] CUACA 10.5.1 Dropped calls troubleshooting

2015-03-15 Thread Jason Aarons (AM)
Customer stated a CUACA reboot resolved the problem.

From: Henry Gicheru (KE)
Sent: Friday, March 13, 2015 5:10 AM
To: cisco-v...@puck-nether.net (cisco-voip@puck.nether.net)
Cc: Jason Aarons (AM)
Subject: CUACA 10.5.1 Dropped calls troubleshooting

Hi guys,

I have this issue where the operators are complaining that CUAC Advanced 10.5 
is dropping calls. I have opened a TAC case but haven't gotten a solution yet. 
The setup is CUCM 9.1(2) and CUACA 10.5.
I reboot of the CUACA server works for some time.

Jason,

Have you gotten a solution already?


Regards,
Henry Gicheru
System Engineer
Dimension Data
Tel: +25420 499 3000
Mobile: +254733477307
Fax:+254204993200
henry.gich...@dimensiondata.commailto:henry.gich...@dimensiondata.com




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[cisco-voip] CUACA 10.5.1 Dropped calls troubleshooting

2015-03-13 Thread Henry Gicheru (KE)
   Hi guys,

I have this issue where the operators are complaining that CUAC Advanced 10.5 
is dropping calls. I have opened a TAC case but haven't gotten a solution yet. 
The setup is CUCM 9.1(2) and CUACA 10.5.
I reboot of the CUACA server works for some time.

Jason,

Have you gotten a solution already?


Regards,
Henry Gicheru
System Engineer
Dimension Data
Tel: +25420 499 3000
Mobile: +254733477307
Fax:+254204993200
henry.gich...@dimensiondata.com

This email and all contents are subject to the following disclaimer:

http://www.dimensiondata.com/emaildisclaimer;


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Re: [cisco-voip] CUACA 10.5.1 Dropped calls troubleshooting

2015-03-13 Thread Brian Meade
What do the CallManager traces and CUAC logs look like when a call gets
dropped?

On Fri, Mar 13, 2015 at 5:10 AM, Henry Gicheru (KE) 
henry.gich...@dimensiondata.com wrote:



  Hi guys,



 I have this issue where the operators are complaining that CUAC Advanced
 10.5 is dropping calls. I have opened a TAC case but haven’t gotten a
 solution yet. The setup is CUCM 9.1(2) and CUACA 10.5.

 I reboot of the CUACA server works for some time.



 Jason,



 Have you gotten a solution already?





 Regards,

 *Henry Gicheru *System Engineer
 Dimension Data
 Tel: +25420 499 3000
 Mobile: +254733477307

 Fax:+254204993200

 henry.gich...@dimensiondata.com






  This email and all contents are subject to the following disclaimer:
 http://www.dimensiondata.com/emaildisclaimer;
 http://www.dimensiondata.com/Global/Policies/Pages/Email-Disclaimer.aspx

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