Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

2014-03-20 Thread Ryan Huff
Well at this point is say get a TAC case opened if it's for production Sent from my iPhone On Mar 20, 2014, at 9:14 AM, Jeffrey Girard jeffrey.gir...@girardinc.com wrote: Replies inline…. Jeff From: Ryan Huff [mailto:rthconsulta...@gmail.com] Sent: Wednesday, March 19, 2014 10:21 PM

Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

2014-03-20 Thread Ryan Huff
At this point if say get a TAC case opened if it is production and you have a contract/support. I retired my use of CUPC and moved to JFW . CUPC should be working as long as all the ownership stuff is setup correctly. Sent from my iPhone On Mar 20, 2014, at 9:14 AM, Jeffrey Girard

Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

2014-03-19 Thread Jeffrey Girard
Update – Well, I finally bit the bullet and stood up a MS AD domain in my lab. I integrated CUCM into the LDAP and imported the users from LDAP I also stood up a DNS server. I reconfigured CUPS to the new domain, joined all of the endpoint laptops to the

Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

2014-03-19 Thread Ryan Huff
H ... CUPC is old tech . Let me fire up the not-so-way-back machine. Device and client control almost always comes down to an ownership issue 1. End User has Standard CTI Enabled privilege 2. User owns the Client Services Framework profile 3. User owns the actual phone (unless

Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

2014-03-17 Thread Jason Aarons (AM)
I like your idea of entering the IM address where you would normally lookup a contact or dial a number. I’m thinking that would be a feature request. I just haven’t seen it done, so I am not sure if it is a feature. From: Jeffrey Girard [mailto:jeffrey.gir...@girardinc.com] Sent: Saturday,

Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

2014-03-16 Thread Jeffrey Girard
Ryan – Yes, it certainly is an option as this is simply my home lab and Im doing it to learn. The only features that I know of that would not be available without LDAP integration would be authentication against the AD structure and user lookups. Neither of these seem to

Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

2014-03-15 Thread Ted Nugent
Is the a reason you're using CUPC as opposed to Jabber? I'm not sure CUPC is support on CUCM and IMP 9.x? If you were to use Jabber here is the JFW guide

Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

2014-03-15 Thread Jeffrey Girard
Ted - Thank you for taking the time to respond. Yes, there is a reason - its that Im trying to learn so Im taking it step by step. I intended to start with CUPC and then move to Jabber. I will check on your interoperability comments. Thanks

Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

2014-03-15 Thread Ted Nugent
Apparently it is still supported... I've not deployed CUPC since JFW was released

Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

2014-03-15 Thread Jason Aarons (AM)
In IMP do you have a CCMCIP setup? When you put a mouse over a contact or select the Contact Details what is the IM address? It should match your Presence Domain. Check the log files/Wireshark. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jeffrey Girard Sent:

Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

2014-03-15 Thread Jeffrey Girard
Jason – I appreciate your response. As to your first question, yes, I have setup CCMCIP. From my original posting Application - Legacy Clients - CCMCIP Profile. I created a new profile, set the Primary and Secondary CCMCIP Host to be the IP

Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

2014-03-15 Thread Ryan Huff
Is it an option to use LDAP integration? There are certain cups features that won't work with out it. In a lab environment, you can always use OpenLDAP or something like that. Sent from my iPad On Mar 15, 2014, at 9:11 PM, Jeffrey Girard jeffrey.gir...@girardinc.com wrote: Jason –

[cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

2014-03-14 Thread Jeffrey Girard
Home Lab - learning Presence CUCM 9 CUPS 9 (not 8.6 as virtually all of the help and discussion forums, documents, etc are for) CUPC 8.6 (3 copies running on 3 different laptops) 4 users configured in CUCM for Presence capabilities No LDAP integration Current status: Presence indicators for