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From: Ryan LaFountain
Date: Monday, April 13, 2015 at 3:37 PM
To: Justin Steinberg
Cc: voip puck
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Hi Justin,
The TAC engineer told you correctly based on the draft release notes we&#x
8
Hours: M - F 9:00am - 5:00pm Eastern Time
From: Justin Steinberg
Date: Monday, April 13, 2015 at 3:10 PM
To: Ryan LaFountain
Cc: "Abhiram Kramadhati (akramadh)", voip puck
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Sure, thanks Ryan. SR 634454765
On Mon, Apr 13, 2
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Hours: M - F 9:00am - 5:00pm Eastern Time
>
> From: Justin Steinberg
> Date: Monday, April 13, 2015 at 3:02 PM
> To: "Abhiram Kramadhati (akramadh)"
> Cc: voip pu
il 13, 2015 at 3:02 PM
To: "Abhiram Kramadhati (akramadh)"
Cc: voip puck
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
I opened up a TAC case to get early access to the COP file and found that the
COP file makes modifications to CAD, which requires a CAD upgrade on all the
cl
t;
> From: akramadh
> Date: Tuesday, 7 April 2015 8:52 am
> To: Justin Steinberg
>
> Cc: Josh Warcop , Lelio Fulgenzi ,
> voip puck
> Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
> Hi Justin,
>
> Allow me till Wednesday, I will have some confirm
:akram...@cisco.com>>
Cc: Josh Warcop mailto:j...@warcop.com>>, Lelio Fulgenzi
mailto:le...@uoguelph.ca>>, voip puck
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Abhiram,
Is there any update on the COP file for official support fo
;>>>
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gt;
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nt. Any review, use, distribution or disclosure
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>
> From: Josh Warcop
> Date: Tuesday, 20 January 2015 6:19 am
> To: Lelio Fulgenzi , voip p
y email and delete all copies of this message.
>
> Please click here
> <http://www.cisco.com/web/about/doing_business/legal/cri/index.html> for
> Company Registration Information.
>
> From: Josh Warcop
> Date: Tuesday, 20 January 2015 6:19 am
> To: Lelio Fulgenzi , voip
: Tuesday, 20 January 2015 9:30 AM
To: Josh Warcop; Lelio Fulgenzi; voip puck
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Hi all,
The support for mixed-mode is expected to be announced in the coming ways. It
will be starting with 10.6 and the support can be claimed by installing a COP
, voip puck
mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Both can be activated but it is a requirement that a team be on CAD or Finesse.
Essentially giving a 'Team' based migration approach from CAD to Finesse.
_
t;mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Thanks for everyone's help on this, especially the Cisco folk who are going
back to check for docs and publishing dates, etc.
I'm glad I posted this and started the conversation.
---
Lel
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>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Charles Goldsmith
> *Sent:* Monday, January 19, 2015 1:15 PM
> *To:* Mike
> *Cc:* voip puck
>
> *Subject:* Re:
"Lelio Fulgenzi"
, "Kevin Przybylowski" , "voip puck"
Sent: Monday, January 19, 2015 1:25:41 PM
Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced...
I can find out tomorrow. I was told it was supported in 10.6 only let me dig
around.
From: Charles Gol
p [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Anthony Holloway
> *Sent:* Monday, January 19, 2015 10:26 AM
> *To:* Lelio Fulgenzi; Kevin Przybylowski
> *Cc:* cisco-voip@puck.nether.net
>
> *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>
>
> "
.net
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
"Does that mean Finesse is the way to go?"
Yes. And CUIC is the way to go for reporting. In fact, if you have not yet
deployed a UCCX 10.5, then you may not know HRC already went away.
On Mon Jan 19 2015 at 9:
.com/company/helion-technologies?trk=top_nav_home>
| G+<https://plus.google.com/+Heliontechnologies/posts>
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of
Charles Goldsmith
Sent: Monday, January 19, 2015 1:15 PM
To: Mike
Cc: voip puck
Subject: Re: [cisco-voip] FYI: UCCx
> *Cc:* cisco-voip@puck.nether.net
>
> *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>
>
> "Does that mean Finesse is the way to go?"
>
>
>
> Yes. And CUIC is the way to go for reporting. In fact, if you have not
> yet deployed a UCCX 10.5, th
y 19, 2015 10:26 AM
To: Lelio Fulgenzi; Kevin Przybylowski
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
"Does that mean Finesse is the way to go?"
Yes. And CUIC is the way to go for reporting. In fact, if you have not yet
deployed a UCCX
, Ontario, N1G 2W1
- Original Message -
From: "Ryan LaFountain (rlafount)"
To: "Lelio Fulgenzi"
Cc: "Matthew Loraditch" ,
cisco-voip@puck.nether.net
Sent: Monday, January 19, 2015 11:40:55 AM
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced..
o-voip@puck.nether.net>
Sent: Monday, January 19, 2015 11:03:09 AM
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Hi,
Just to be clear, the CUIC that comes with UCCX is the standard CUIC license.
You can’t upgrade the co-resident version of CUIC.
You can buy premium CUIC (or use th
2015 11:03:09 AM
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Hi,
Just to be clear, the CUIC that comes with UCCX is the standard CUIC license.
You can’t upgrade the co-resident version of CUIC.
You can buy premium CUIC (or use the NFR kit) and install CUIC standalone on a
s
ot;Lelio Fulgenzi" mailto:le...@uoguelph.ca>>, "Anthony
Holloway"
mailto:avholloway+cisco-v...@gmail.com>>
Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Sent: Monday, January 19, 2015 10:44:35 AM
Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announc
anuary 19, 2015 10:44:35 AM
Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced...
No CUIC is included and is just the replacement for HRC.
The included version is essentially the same as HRC but web based. There is a
premium option with more features available. That is, as expected, a
voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio
Fulgenzi
Sent: Monday, January 19, 2015 10:35 AM
To: Anthony Holloway
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Thanks Anthony.
We're still using Historical Reporting (I think that
et
Sent: Monday, January 19, 2015 10:25:31 AM
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
" Does that mean Finesse is the way to go?"
Yes. And CUIC is the way to go for reporting. In fact, if you have not yet
deployed a UCCX 10.5, then you may not know HRC already w
l Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
> --
> *From: *"Kevin Przybylowski"
> *To: *cisco-voip@puck.nether.net
> *Sent: *Monday, January 19, 2015 9:49:52 AM
> *Subject: *Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Nutrition Building
Guelph, Ontario, N1G 2W1
- Original Message -
From: "Kevin Przybylowski"
To: cisco-voip@puck.nether.net
Sent: Monday, January 19, 2015 9:49:52 AM
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Nice – thanks for the heads up. I knew it was comi
Cisco Desktop Administrator (CDA)
features on CCX 10.0, 10.5 and 10.6.
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio
Fulgenzi
Sent: Monday, January 19, 2015 9:37 AM
To: voip puck
Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced...
In three parts...
1.
http
In three parts...
1.
http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html
2.
http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733
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