Re: [cisco-voip] Jabber support for Extension Mobility - Any other Solutions out there

2016-08-03 Thread NateCCIE . 
Cisco doesn't seem to care about shared lines, if they are not registered.
You can login to the EM profile when at the desk, then logout.  Then you
can login to jabber when remote.  Just as long as you're not in both you
should be ok.

Thanks,
-Nate

On Tue, Aug 2, 2016 at 8:35 AM, Max Harmony  wrote:

> Hi All,
>
> I have  remote UCCX agents that are using Jabber when they are remote,
> meanwhile in the office, they have shared 8945 IP Phones
>
> Jabber is associated to UCCX End user
>
> We would like to setup Extension Mobility so users can login when they are
> in the office, and at home login to Jabber
>
> Problem:
> 1- Jabber does not support Extension Mobility
> 2- Cisco does not support multiple devices/not shared lines
>
> Customer does not want to use IP communicator, so we are stuck with Jabber
>
> Has anyone got feed back from the Cisco BU about this requirement, if
> Jabber is going to be the future does anyone know of a work around?
>
>
> Appreciate your feedback
>
>>
>> ***
>>
>
>
>
> --
> --
> Grace Maximuangu
>
> CloudPOP/InvictaCloud
> www.cloudpop.com
>
>  *“Go beyond your limits, push yourself, be the best you can be.*
> *Experience new cultures, broaden your horizons, stay connected.”*
>
>
>
> ___
> cisco-voip mailing list
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>
>
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Re: [cisco-voip] Jabber support for Extension Mobility - Any other Solutions out there

2016-08-02 Thread Anthony Holloway 
You're in the same boat as a lot of people.  Basically the call center
needs you to conform to how it thinks you should work, and then you just
bend and bend until its happy, and you're not.  :(

It's too bad Jabber Extend and Connect doesn't support DNs as remote
targets.  Otherwise you could you convert to Jabber Extend and Connect 100%
of the time. There would be a work around with a loopback ICT or tromboning
off a gateway, but that's ugly.

Or, I wish UCCX would adopt the power of UCCE and just let Agents specify
their targets upon login.

Jabber Extend and Connect Documentation for the curious:

Design Guide
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/design/guide/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11_chapter_0101.html#UCCX_RF_E796A578_00

Admin Guide
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/config/guide/UCCX_BK_U2F148AE_00_unified-ccx-administration-guide/UCCX_BK_U2F148AE_00_unified-ccx-administration-guide_chapter_010111.html

Restrictions
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0110010.html#CUCM_RF_R1EF0770_00

There is probably some fancy AXL API programming you can do such that an
Agent double clicks an icon on their desktop when they change from "in the
office" to "out of office" and it modifies the CUCM database to move their
DN from the UDP to the CSF.  Have you looked into that?


On Tue, Aug 2, 2016 at 9:35 AM, Max Harmony  wrote:

> Hi All,
>
> I have  remote UCCX agents that are using Jabber when they are remote,
> meanwhile in the office, they have shared 8945 IP Phones
>
> Jabber is associated to UCCX End user
>
> We would like to setup Extension Mobility so users can login when they are
> in the office, and at home login to Jabber
>
> Problem:
> 1- Jabber does not support Extension Mobility
> 2- Cisco does not support multiple devices/not shared lines
>
> Customer does not want to use IP communicator, so we are stuck with Jabber
>
> Has anyone got feed back from the Cisco BU about this requirement, if
> Jabber is going to be the future does anyone know of a work around?
>
>
> Appreciate your feedback
>
>>
>> ***
>>
>
>
>
> --
> --
> Grace Maximuangu
>
> CloudPOP/InvictaCloud
> www.cloudpop.com
>
>  *“Go beyond your limits, push yourself, be the best you can be.*
> *Experience new cultures, broaden your horizons, stay connected.”*
>
>
>
> ___
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
___
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Re: [cisco-voip] Jabber support for Extension Mobility - Any other Solutions out there

2016-08-02 Thread Max Harmony 
Thanks Matt, that's what I figured but my customer does not want to fire up
IPC with EM for the remote users

On Tue, Aug 2, 2016 at 10:43 AM, Matthew Loraditch <
mloradi...@heliontechnologies.com> wrote:

> It is not on any roadmap I have seen and I saw a number at Cisco Live. We
> have the same issue and have to have our CCX employees use IPC when remote.
>
>
>
> You can either solely use Jabber as a softphone (and only one jabber
> device type) and no  hard phone or you have to use IPC with EM and the
> Deskphone with EM.
>
>
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R, CCDA
> Network Engineer
> Direct Voice: 443.541.1518
>
> Facebook <https://www.facebook.com/heliontech?ref=hl> | Twitter
> <https://twitter.com/HelionTech> | LinkedIn
> <https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> |
> G+ <https://plus.google.com/+Heliontechnologies/posts>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf
> Of *Max Harmony
> *Sent:* Tuesday, August 2, 2016 10:36 AM
> *To:* Cisco VOIP <cisco-voip@puck.nether.net>
> *Subject:* [cisco-voip] Jabber support for Extension Mobility - Any other
> Solutions out there
>
>
>
> Hi All,
>
>
>
> I have  remote UCCX agents that are using Jabber when they are remote,
> meanwhile in the office, they have shared 8945 IP Phones
>
>
>
> Jabber is associated to UCCX End user
>
>
>
> We would like to setup Extension Mobility so users can login when they are
> in the office, and at home login to Jabber
>
>
>
> Problem:
>
> 1- Jabber does not support Extension Mobility
>
> 2- Cisco does not support multiple devices/not shared lines
>
>
>
> Customer does not want to use IP communicator, so we are stuck with Jabber
>
>
>
> Has anyone got feed back from the Cisco BU about this requirement, if
> Jabber is going to be the future does anyone know of a work around?
>
>
>
>
>
> Appreciate your feedback
>
>
> ***
>
>
>
>
>
> --
>
> --
> Grace Maximuangu
>
>
>
> CloudPOP/InvictaCloud
>
> www.cloudpop.com
>
>
>
>  *“Go beyond your limits, push yourself, be the best you can be.*
>
> *Experience new cultures, broaden your horizons, stay connected.”*
>
>
>



-- 
-- 
Grace Maximuangu

CloudPOP/InvictaCloud
www.cloudpop.com

 *“Go beyond your limits, push yourself, be the best you can be.*
*Experience new cultures, broaden your horizons, stay connected.”*
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Re: [cisco-voip] Jabber support for Extension Mobility - Any other Solutions out there

2016-08-02 Thread Matthew Loraditch 
It is not on any roadmap I have seen and I saw a number at Cisco Live. We have 
the same issue and have to have our CCX employees use IPC when remote.

You can either solely use Jabber as a softphone (and only one jabber device 
type) and no  hard phone or you have to use IPC with EM and the Deskphone with 
EM.


Matthew G. Loraditch – CCNP-Voice, CCNA-R, CCDA
Network Engineer
Direct Voice: 443.541.1518

Facebook<https://www.facebook.com/heliontech?ref=hl> | 
Twitter<https://twitter.com/HelionTech> | 
LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> 
| G+<https://plus.google.com/+Heliontechnologies/posts>

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Max 
Harmony
Sent: Tuesday, August 2, 2016 10:36 AM
To: Cisco VOIP <cisco-voip@puck.nether.net>
Subject: [cisco-voip] Jabber support for Extension Mobility - Any other 
Solutions out there

Hi All,

I have  remote UCCX agents that are using Jabber when they are remote, 
meanwhile in the office, they have shared 8945 IP Phones

Jabber is associated to UCCX End user

We would like to setup Extension Mobility so users can login when they are in 
the office, and at home login to Jabber

Problem:
1- Jabber does not support Extension Mobility
2- Cisco does not support multiple devices/not shared lines

Customer does not want to use IP communicator, so we are stuck with Jabber

Has anyone got feed back from the Cisco BU about this requirement, if Jabber is 
going to be the future does anyone know of a work around?


Appreciate your feedback

***



--
--
Grace Maximuangu

CloudPOP/InvictaCloud
www.cloudpop.com<http://www.cloudpop.com/>

 “Go beyond your limits, push yourself, be the best you can be.
Experience new cultures, broaden your horizons, stay connected.”


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