Well, that feels like something I should have known years ago.
DJ
From: Tanner Ezell
Sent: Wednesday, April 7, 2021 2:19 PM
To: Matthew Loraditch
Cc: Brian V ; DJ Lundberg ;
cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UCCX Hold Music
Barge in vs interruptible
One disables keypad
liontech>
> [image: Twitter] <https://twitter.com/heliontech>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
> *From:* DJ Lundberg
> *Sent:* Wednesday, April 7, 2021 2:48 PM
> *To:* Matthew Loraditch ; Brian V <
> bvanb...@gmail.
@puck.nether.net; DJ Lundberg
Subject: RE: [cisco-voip] UCCX Hold Music
[EXTERNAL]
One word of caution using a play prompt step for the hold music: This allows
the caller to press the # key and skip the remaining portion of the prompt.
It’s not a huge deal, but something to be aware of if you
Loraditch
Sent: Monday, April 5, 2021 2:31 PM
To: Brian V
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UCCX Hold Music
Didn’t think about that, so I could just play the new MOH as a prompt, As long
as it’s interruptible the call will still transfer to the agent while playing
if one
il 5, 2021 3:25 PM
> *To:* Matthew Loraditch
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] UCCX Hold Music
>
>
>
> [EXTERNAL]
>
>
>
> Depends if you want your MoH to come from putting the call on hold (script
> step Call Hold) or via Play Promp
...@heliontechnologies.com
From: Brian V
Sent: Monday, April 5, 2021 3:25 PM
To: Matthew Loraditch
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UCCX Hold Music
[EXTERNAL]
Depends if you want your MoH to come from putting the call on hold (script step
Call Hold) or via Play Prompt
with the Call
Depends if you want your MoH to come from putting the call on hold (script
step Call Hold) or via Play Prompt
with the Call Hold Step, the internal leg is actually torn down from UCCX
and moved to CUCM's media streaming service. MoH comes from the CTI ports
and you'd need different port groups
Am I thinking about this right?
MOH for UCCX comes from the CTI ports.
If a customer wants different MOH per different queues they will need separate
CCGs for each queue?
If I do it that way I have to capacity plan per queue vs overall system or
application capacity?
For an agent based
The common knowledge here is that you need royalty free music, pay for
custom music, or pay for re-broadcast rights (E.g., Muzak).
However, whether or not someone will report you, that's another story. My
guess is, it's pretty low.
On Wed, Mar 21, 2018 at 11:47 AM James Dust <
I suggest an Internet search for royalty free hold music and carefully read
the license rules of anything you obtain and plan to use. Assume what you
find is not eligible for free use, unless you can find a licensing
statement indicating as such. Make sure you keep an archival copy of any
There are royalty-free options out there you can find online if just
searching for hold music.
You can also reach out to ASCAP if you want to use music that requires
loyalties- https://www.ascap.com/
On Wed, Mar 21, 2018 at 9:22 AM, James Dust <
james.d...@charles-stanley.co.uk> wrote:
>
Afternoon all,
Can anyone tell me what alternate hold music they are using (other then Cisco
default) as my management are concerned we might be infringing on copyright
should we use an audio file other than cisco's default,
Anyone have experience of this?
Consider the environment - Think
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