Re: [cisco-voip] Pairing Webex Desktop (Windows app) with Desk Phone

rd CTI Allow Control of Phones supporting Rollover Mode - Standard CCM users From: Brian Meade Sent: 31 March 2021 00:16 To: James Dust Cc: Cisco VoIP List Subject: Re: [cisco-voip] Pairing Webex Desktop (Windows app) with Desk Phone This message originates from outside Charles Stanley. Ple

Re: [cisco-voip] Pairing Webex Desktop (Windows app) with Desk Phone

James, Do you have the device as a Controlled Device under your end user with appropriate CTI permissions? Does your User Profile have appropriate CTI Servers configured in CUCM as FQDN? Are you testing internally or over MRA? CTI Control doesn't work over MRA. Thanks, Brian Meade On Sat,

Re: [cisco-voip] Pairing Webex Desktop (Windows app) with Desk Phone

Kind regards James Sent with BlackBerry Work (www.blackberry.com) From: James Dust mailto:james.d...@charles-stanley.co.uk>> Date: Saturday, 27 Mar 2021, 6:21 pm To: Cisco VoIP List mailto:cisco-voip@puck.nether.net>> Subject: Pairing Webex Desktop (Windows app)

[cisco-voip] Pairing Webex Desktop (Windows app) with Desk Phone

Hi all, I am having issues pairing my desk phones (Cisco 8851’s) with the Webex (formally teams) desktop app. Within the app itself no devices are discoverable. Are there any prerequisites I need to set on my CUCM environment? (version is 11.5) Any pointers much appreciated. Kind regards