Re: [cisco-voip] UCCX Custom Call Variables - Script to Script Transfers

) script. I >>> changed to the Call Subflow and the issues went away for me. >>> >>> >>> >>> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of >>> Anthony Holloway >>> Sent: Tuesday, July 18, 2017 5:13 PM >&g

Re: [cisco-voip] UCCX Custom Call Variables - Script to Script Transfers

;> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On >> Behalf Of *Anthony Holloway >> *Sent:* Tuesday, July 18, 2017 5:13 PM >> *To:* Cisco VoIP Group <cisco-voip@puck.nether.net> >> *Subject:* [cisco-voip] UCCX Custom Call Variables - Script to Scr

Re: [cisco-voip] UCCX Custom Call Variables - Script to Script Transfers

Agents transferring back in is no issue. We do this for post call surveys and can write CCV for those. It's specifically for script to script transfers where I cannot do what I need to do. I like your thought on Context Service, and possibly tracking a customer journey that way. Seems well

Re: [cisco-voip] UCCX Custom Call Variables - Script to Script Transfers

ay, July 18, 2017 5:13 PM > *To:* Cisco VoIP Group <cisco-voip@puck.nether.net> > *Subject:* [cisco-voip] UCCX Custom Call Variables - Script to Script > Transfers > > > > I'm working on a menu selection tracking solution, which survives across > transfers between dep

Re: [cisco-voip] UCCX Custom Call Variables - Script to Script Transfers

Admittedly, I have not tried exactly that, but what I do know is, the first and second legs (seq num 0 and num 1) are written to CCD at the same time (at the end of 0 and at the beginning of 1), and therefore, I would not be able to record the menu presses in either if I did your suggestion. My

Re: [cisco-voip] UCCX Custom Call Variables - Script to Script Transfers

Ryan, I like the suggestion, and infact was along the lines of something I thought about: resetting by making the call go through a non-UCCX controlled device between transfers, but I don't quite like the complexity it introduces, but more so, I don't like using CDR for reporting. Thanks for the

Re: [cisco-voip] UCCX Custom Call Variables - Script to Script Transfers

I'm handling this more-or-less using Bill's suggestion to set the session and recall it later. Transferring between scripts is done by releasing the contact back to the UCM and ponging back in off of a RP or similar that holds another trigger. Or it's done by the agents when they get a call

Re: [cisco-voip] UCCX Custom Call Variables - Script to Script Transfers

changed to the Call Subflow and the issues went away for me. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Anthony Holloway Sent: Tuesday, July 18, 2017 5:13 PM To: Cisco VoIP Group <cisco-voip@puck.nether.net> Subject: [cisco-voip] UCCX Custom Call Variables -

Re: [cisco-voip] UCCX Custom Call Variables - Script to Script Transfers

What if you write the menu options to a placeholder variable, passing the placeholder variable in session info and only set the CCV when the contact terminates? Sent from a mobile device with very tiny touchscreen input keys. Please excude my typtos. > On Jul 18, 2017, at 4:13 PM, Anthony

Re: [cisco-voip] UCCX Custom Call Variables - Script to Script Transfers

So, rather than transfer between applications; could you transfer into a CTIRp then CFWD to the recipient application trigger (assuming retain original calling party info is enabled)? Then use CAR to report/track hits to the CTIRp? Sent from my iPhone On Jul 18, 2017, at 6:15 PM, Anthony

Re: [cisco-voip] UCCX Custom Call Variables - Script to Script Transfers

Yes, but I'll hear what you have to say nonetheless. On Tue, Jul 18, 2017 at 4:23 PM Ryan Huff wrote: > I assume you are looking for a solution solely within the confines of > ccx/cuic, without invoking the assistant of CUCM? > > Sent from my iPhone > > On Jul 18, 2017, at

Re: [cisco-voip] UCCX Custom Call Variables - Script to Script Transfers

I assume you are looking for a solution solely within the confines of ccx/cuic, without invoking the assistant of CUCM? Sent from my iPhone On Jul 18, 2017, at 5:13 PM, Anthony Holloway > wrote: I'm working on a menu

[cisco-voip] UCCX Custom Call Variables - Script to Script Transfers

I'm working on a menu selection tracking solution, which survives across transfers between department IVRs. It's not going well. In fact, I'm 99% positive it's not possible, and I might have to look outside of UCCX to solve this. I.e., DB or WS integration Scenario: Caller dials Main Line