Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

[Stephen Welsh]

Yes, the Spark Hybrid plugin already has AXL & JTAPI integration with UCM, the 
plugin would also need to integrate with Unity Connection (if it does not 
already) in order to get MWI and provide some more voicemail related features.

Each new integration can be complex as well as more to setup, so I would expect 
that to happen at some point unless they keep pushing the meeting 'experience’ 
over the traditional telephony features.

Personally I’d prefer if the just supported MWI status query to JTAPI, it can 
be done if they proxy the CTI request to the phone via the signalling channel, 
however that would require a phone firmware upgrade so it would most likely 
exclude older phone models etc.

Stephen

On 13 Feb 2018, at 21:32, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:

Fair enough then. I can’t imagine the CTI libraries are going to be upgraded 
anytime soon.

It’s interesting you mention the UCM endpoint and not Connection, since 
Connection is the authoritative source for MWI.

Would a hybrid option for Connection be the right way to go?

Hmmm

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook



From: Stephen Welsh [mailto:stephen.we...@unifiedfx.com]
Sent: Tuesday, February 13, 2018 4:15 PM
To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>
Cc: Brian Meade <bmead...@vt.edu<mailto:bmead...@vt.edu>>; cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

Technically it’s quite tricky to get MWI status from a UCM endpoint, the hybrid 
integration with spark leverages CTI for the SNR functionality, however Cisco’s 
CTI implementation does not include querying MWI status. So I guess that 
further complicates feature alignment for a hybrid system.

Kind regards

Stephen Welsh
CTO
UnifiedFX


On 13 Feb 2018, at 20:52, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:


Fair enough. And interesting news about the push away from IPC!

Here’s my counter argument.

Cisco Spark _has_ MWI. But for the Spark cloud calling service. What it doesn’t 
have is hybrid MWI.

So the feature exists to light a lamp per se and it’s being done by one system 
currently.

Technical restrictions aside, and I’m sure there are plenty, they’ve decided 
not to implement hybrid MWI.





---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook



From: Stephen Welsh [mailto:stephen.we...@unifiedfx.com]
Sent: Tuesday, February 13, 2018 3:05 PM
To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>
Cc: Brian Meade <bmead...@vt.edu<mailto:bmead...@vt.edu>>; cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

My 2 cents…

From an Cisco Spark API perspective it’s a meeting room system as that is the 
model the User Experience is aligned for, so a long way to go for more 
traditional telephony features that are out of context for a meeting i.e. MWI.

Cisco Spark reminds me of the Windows 8 fiasco of making a desktop OS fit a 
tablet interface at the expense of normal desktop interactions, hence the swing 
back to normal desktop with Windows 10 etc. For me Cisco Spark is a "soft 
meeting" client that needs be extended to sensibly incorporate more traditional 
"soft phone" functionality/interactions.

That’s not to say Cisco Spark is not great at what it does, just that there 
needs to be more of a choice/overlap between Spark/Jabber, until then Spark 
will be more of a niche solution.

Also, it would appear all the marketing push for Cisco Spark has given Jabber a 
boost, and given Cisco have finally committed to port all relevant IP 
Communicator functionality to Jabber so IPC can be EOS that will keep Jabber at 
the primary soft phone solution for most larger organisations until Cisco can 
find a way forward with a unified soft phone solution.

Anyway, just my personal opinion, I’m sure others with disagree ;)

Kind Regards

Stephen Welsh
CTO
UnifiedFX



On 13 Feb 2018, at 17:20, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:


I could almost get away with “if you need uccx, use jabber; else, use spark”

But to say,

Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

[Lelio Fulgenzi]

Fair enough then. I can’t imagine the CTI libraries are going to be upgraded 
anytime soon.

It’s interesting you mention the UCM endpoint and not Connection, since 
Connection is the authoritative source for MWI.

Would a hybrid option for Connection be the right way to go?

Hmmm

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Stephen Welsh [mailto:stephen.we...@unifiedfx.com]
Sent: Tuesday, February 13, 2018 4:15 PM
To: Lelio Fulgenzi <le...@uoguelph.ca>
Cc: Brian Meade <bmead...@vt.edu>; cisco-voip voyp list 
<cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

Technically it’s quite tricky to get MWI status from a UCM endpoint, the hybrid 
integration with spark leverages CTI for the SNR functionality, however Cisco’s 
CTI implementation does not include querying MWI status. So I guess that 
further complicates feature alignment for a hybrid system.

Kind regards

Stephen Welsh
CTO
UnifiedFX


On 13 Feb 2018, at 20:52, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:


Fair enough. And interesting news about the push away from IPC!

Here’s my counter argument.

Cisco Spark _has_ MWI. But for the Spark cloud calling service. What it doesn’t 
have is hybrid MWI.

So the feature exists to light a lamp per se and it’s being done by one system 
currently.

Technical restrictions aside, and I’m sure there are plenty, they’ve decided 
not to implement hybrid MWI.





---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook



From: Stephen Welsh [mailto:stephen.we...@unifiedfx.com]
Sent: Tuesday, February 13, 2018 3:05 PM
To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>
Cc: Brian Meade <bmead...@vt.edu<mailto:bmead...@vt.edu>>; cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

My 2 cents…

From an Cisco Spark API perspective it’s a meeting room system as that is the 
model the User Experience is aligned for, so a long way to go for more 
traditional telephony features that are out of context for a meeting i.e. MWI.

Cisco Spark reminds me of the Windows 8 fiasco of making a desktop OS fit a 
tablet interface at the expense of normal desktop interactions, hence the swing 
back to normal desktop with Windows 10 etc. For me Cisco Spark is a "soft 
meeting" client that needs be extended to sensibly incorporate more traditional 
"soft phone" functionality/interactions.

That’s not to say Cisco Spark is not great at what it does, just that there 
needs to be more of a choice/overlap between Spark/Jabber, until then Spark 
will be more of a niche solution.

Also, it would appear all the marketing push for Cisco Spark has given Jabber a 
boost, and given Cisco have finally committed to port all relevant IP 
Communicator functionality to Jabber so IPC can be EOS that will keep Jabber at 
the primary soft phone solution for most larger organisations until Cisco can 
find a way forward with a unified soft phone solution.

Anyway, just my personal opinion, I’m sure others with disagree ;)

Kind Regards

Stephen Welsh
CTO
UnifiedFX



On 13 Feb 2018, at 17:20, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:


I could almost get away with “if you need uccx, use jabber; else, use spark”

But to say, “if you need MWI use jabber; else, use spark” – ugh.

I guess I don’t mind having two deployments, if the Jabber deployment is small 
and manageable.

It’s a shame, really. ☹


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook



From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com] 
On Behalf Of Brian Meade
Sent: Tuesday, February 13, 2018 10:37 AM
To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>
Cc: cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>

Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

[Stephen Welsh]

Technically it’s quite tricky to get MWI status from a UCM endpoint, the hybrid 
integration with spark leverages CTI for the SNR functionality, however Cisco’s 
CTI implementation does not include querying MWI status. So I guess that 
further complicates feature alignment for a hybrid system.

Kind regards

Stephen Welsh
CTO
UnifiedFX

On 13 Feb 2018, at 20:52, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:


Fair enough. And interesting news about the push away from IPC!

Here’s my counter argument.

Cisco Spark _has_ MWI. But for the Spark cloud calling service. What it doesn’t 
have is hybrid MWI.

So the feature exists to light a lamp per se and it’s being done by one system 
currently.

Technical restrictions aside, and I’m sure there are plenty, they’ve decided 
not to implement hybrid MWI.





---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook



From: Stephen Welsh [mailto:stephen.we...@unifiedfx.com]
Sent: Tuesday, February 13, 2018 3:05 PM
To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>
Cc: Brian Meade <bmead...@vt.edu<mailto:bmead...@vt.edu>>; cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

My 2 cents…

From an Cisco Spark API perspective it’s a meeting room system as that is the 
model the User Experience is aligned for, so a long way to go for more 
traditional telephony features that are out of context for a meeting i.e. MWI.

Cisco Spark reminds me of the Windows 8 fiasco of making a desktop OS fit a 
tablet interface at the expense of normal desktop interactions, hence the swing 
back to normal desktop with Windows 10 etc. For me Cisco Spark is a "soft 
meeting" client that needs be extended to sensibly incorporate more traditional 
"soft phone" functionality/interactions.

That’s not to say Cisco Spark is not great at what it does, just that there 
needs to be more of a choice/overlap between Spark/Jabber, until then Spark 
will be more of a niche solution.

Also, it would appear all the marketing push for Cisco Spark has given Jabber a 
boost, and given Cisco have finally committed to port all relevant IP 
Communicator functionality to Jabber so IPC can be EOS that will keep Jabber at 
the primary soft phone solution for most larger organisations until Cisco can 
find a way forward with a unified soft phone solution.

Anyway, just my personal opinion, I’m sure others with disagree ;)

Kind Regards

Stephen Welsh
CTO
UnifiedFX


On 13 Feb 2018, at 17:20, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:


I could almost get away with “if you need uccx, use jabber; else, use spark”

But to say, “if you need MWI use jabber; else, use spark” – ugh.

I guess I don’t mind having two deployments, if the Jabber deployment is small 
and manageable.

It’s a shame, really. ☹


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook



From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com] 
On Behalf Of Brian Meade
Sent: Tuesday, February 13, 2018 10:37 AM
To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>
Cc: cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

No UCCX support has been the big killer for us suggesting it more as a Jabber 
replacement.

On Tue, Feb 13, 2018 at 10:34 AM, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:
Well, that is certainly disappointing. Spark makes a softphone deployment much 
easier, but not without key features like MWI.

I hate the fact that we’re going to have to deploy both to get all the features 
we want/need.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354<tel:(519)%20824-4120> | 
le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook



From: bmead...@gmail.com<mailto:bmead...@gmail.com> 
[mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>

Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

[Lelio Fulgenzi]

Fair enough. And interesting news about the push away from IPC!

Here’s my counter argument.

Cisco Spark _has_ MWI. But for the Spark cloud calling service. What it doesn’t 
have is hybrid MWI.

So the feature exists to light a lamp per se and it’s being done by one system 
currently.

Technical restrictions aside, and I’m sure there are plenty, they’ve decided 
not to implement hybrid MWI.





---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Stephen Welsh [mailto:stephen.we...@unifiedfx.com]
Sent: Tuesday, February 13, 2018 3:05 PM
To: Lelio Fulgenzi <le...@uoguelph.ca>
Cc: Brian Meade <bmead...@vt.edu>; cisco-voip voyp list 
<cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

My 2 cents…

From an Cisco Spark API perspective it’s a meeting room system as that is the 
model the User Experience is aligned for, so a long way to go for more 
traditional telephony features that are out of context for a meeting i.e. MWI.

Cisco Spark reminds me of the Windows 8 fiasco of making a desktop OS fit a 
tablet interface at the expense of normal desktop interactions, hence the swing 
back to normal desktop with Windows 10 etc. For me Cisco Spark is a "soft 
meeting" client that needs be extended to sensibly incorporate more traditional 
"soft phone" functionality/interactions.

That’s not to say Cisco Spark is not great at what it does, just that there 
needs to be more of a choice/overlap between Spark/Jabber, until then Spark 
will be more of a niche solution.

Also, it would appear all the marketing push for Cisco Spark has given Jabber a 
boost, and given Cisco have finally committed to port all relevant IP 
Communicator functionality to Jabber so IPC can be EOS that will keep Jabber at 
the primary soft phone solution for most larger organisations until Cisco can 
find a way forward with a unified soft phone solution.

Anyway, just my personal opinion, I’m sure others with disagree ;)

Kind Regards

Stephen Welsh
CTO
UnifiedFX


On 13 Feb 2018, at 17:20, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:


I could almost get away with “if you need uccx, use jabber; else, use spark”

But to say, “if you need MWI use jabber; else, use spark” – ugh.

I guess I don’t mind having two deployments, if the Jabber deployment is small 
and manageable.

It’s a shame, really. ☹


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook



From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com] 
On Behalf Of Brian Meade
Sent: Tuesday, February 13, 2018 10:37 AM
To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>
Cc: cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

No UCCX support has been the big killer for us suggesting it more as a Jabber 
replacement.

On Tue, Feb 13, 2018 at 10:34 AM, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:
Well, that is certainly disappointing. Spark makes a softphone deployment much 
easier, but not without key features like MWI.

I hate the fact that we’re going to have to deploy both to get all the features 
we want/need.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354<tel:(519)%20824-4120> | 
le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook



From: bmead...@gmail.com<mailto:bmead...@gmail.com> 
[mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade
Sent: Tuesday, February 13, 2018 10:31 AM
To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>
Cc: cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

Nothing I'm aware of.  Just completed one of these.  Basically just glorified 
SNR with URIs and some calendar integration.

On Thu, Feb 8, 2018 at 7:38 PM, Lelio Fulgenzi 
<le...@uoguel

Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

[Stephen Welsh]

My 2 cents…

From an Cisco Spark API perspective it’s a meeting room system as that is the 
model the User Experience is aligned for, so a long way to go for more 
traditional telephony features that are out of context for a meeting i.e. MWI.

Cisco Spark reminds me of the Windows 8 fiasco of making a desktop OS fit a 
tablet interface at the expense of normal desktop interactions, hence the swing 
back to normal desktop with Windows 10 etc. For me Cisco Spark is a "soft 
meeting" client that needs be extended to sensibly incorporate more traditional 
"soft phone" functionality/interactions.

That’s not to say Cisco Spark is not great at what it does, just that there 
needs to be more of a choice/overlap between Spark/Jabber, until then Spark 
will be more of a niche solution.

Also, it would appear all the marketing push for Cisco Spark has given Jabber a 
boost, and given Cisco have finally committed to port all relevant IP 
Communicator functionality to Jabber so IPC can be EOS that will keep Jabber at 
the primary soft phone solution for most larger organisations until Cisco can 
find a way forward with a unified soft phone solution.

Anyway, just my personal opinion, I’m sure others with disagree ;)

Kind Regards

Stephen Welsh
CTO
UnifiedFX

On 13 Feb 2018, at 17:20, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:


I could almost get away with “if you need uccx, use jabber; else, use spark”

But to say, “if you need MWI use jabber; else, use spark” – ugh.

I guess I don’t mind having two deployments, if the Jabber deployment is small 
and manageable.

It’s a shame, really. ☹


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook



From: bmead...@gmail.com<mailto:bmead...@gmail.com> [mailto:bmead...@gmail.com] 
On Behalf Of Brian Meade
Sent: Tuesday, February 13, 2018 10:37 AM
To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>
Cc: cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

No UCCX support has been the big killer for us suggesting it more as a Jabber 
replacement.

On Tue, Feb 13, 2018 at 10:34 AM, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:
Well, that is certainly disappointing. Spark makes a softphone deployment much 
easier, but not without key features like MWI.

I hate the fact that we’re going to have to deploy both to get all the features 
we want/need.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354<tel:(519)%20824-4120> | 
le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook



From: bmead...@gmail.com<mailto:bmead...@gmail.com> 
[mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade
Sent: Tuesday, February 13, 2018 10:31 AM
To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>
Cc: cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

Nothing I'm aware of.  Just completed one of these.  Basically just glorified 
SNR with URIs and some calendar integration.

On Thu, Feb 8, 2018 at 7:38 PM, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:

Am I missing something?

Is there no voicemail integration with Connection? No MWI?

https://www.cisco.com/c/en/us/solutions/collaboration/spark-hybrid-services/index.html



Sent from my iPhone

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Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

[Lelio Fulgenzi]

Out of the box, yes, but the hybrid model should have more features.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Ben Amick [mailto:bam...@humanarc.com]
Sent: Tuesday, February 13, 2018 10:50 AM
To: Brian Meade <bmead...@vt.edu>; Lelio Fulgenzi <le...@uoguelph.ca>
Cc: cisco-voip voyp list <cisco-voip@puck.nether.net>
Subject: RE: [cisco-voip] Spark Hybrid and MWI/Voicemail

I’d say the same for the Meraki Phone as well. They’re both nice for canned 
solutions for small businesses without any specific needs, but as soon as you 
need integrations done it’s pretty much a hard stop, at least so far as I’ve 
noticed.

Ben Amick
Unified Communications Analyst

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Brian 
Meade
Sent: Tuesday, February 13, 2018 10:37 AM
To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>
Cc: cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

No UCCX support has been the big killer for us suggesting it more as a Jabber 
replacement.

On Tue, Feb 13, 2018 at 10:34 AM, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:
Well, that is certainly disappointing. Spark makes a softphone deployment much 
easier, but not without key features like MWI.

I hate the fact that we’re going to have to deploy both to get all the features 
we want/need.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354<tel:(519)%20824-4120> | 
le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://cp.mcafee.com/d/k-Kr4xEe6jqbWbPXbyrXxKVJ55BZBcsehd79J55BZBcsY-Orhhpvuv7ffK6Qkn3hOqerTKzsSgRmlyEa9JGX3oSVsSjrlS6NJOVKX3BSnJvW_8L8K3DHFZuVtdBV_CrIfILI6zDG8FHnjlK-POEuvkzaT0QSyrodTWWa8VNwttYQsCXCM0jtibvDH4-JKmJgTqlblbCqOmbAaJMJZ0kIToHMd9_7wqrhv7fECMnWhEwdbtFkJkKpH9oQKCy0omS9kQg1sIgz90Qgr10Qg3o2xK1CIHu9CS1NIYfD>
 | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: bmead...@gmail.com<mailto:bmead...@gmail.com> 
[mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade
Sent: Tuesday, February 13, 2018 10:31 AM
To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>
Cc: cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

Nothing I'm aware of.  Just completed one of these.  Basically just glorified 
SNR with URIs and some calendar integration.

On Thu, Feb 8, 2018 at 7:38 PM, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:

Am I missing something?

Is there no voicemail integration with Connection? No MWI?

https://www.cisco.com/c/en/us/solutions/collaboration/spark-hybrid-services/index.html



Sent from my iPhone

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the reader of this message is not the intended recipient or the employee or 
agent responsible for delivering the message to the intended recipient, you are 
hereby notified that any disseminat

Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

[Lelio Fulgenzi]

I could almost get away with “if you need uccx, use jabber; else, use spark”

But to say, “if you need MWI use jabber; else, use spark” – ugh.

I guess I don’t mind having two deployments, if the Jabber deployment is small 
and manageable.

It’s a shame, really. ☹


---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade
Sent: Tuesday, February 13, 2018 10:37 AM
To: Lelio Fulgenzi <le...@uoguelph.ca>
Cc: cisco-voip voyp list <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

No UCCX support has been the big killer for us suggesting it more as a Jabber 
replacement.

On Tue, Feb 13, 2018 at 10:34 AM, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:
Well, that is certainly disappointing. Spark makes a softphone deployment much 
easier, but not without key features like MWI.

I hate the fact that we’re going to have to deploy both to get all the features 
we want/need.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354<tel:(519)%20824-4120> | 
le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: bmead...@gmail.com<mailto:bmead...@gmail.com> 
[mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade
Sent: Tuesday, February 13, 2018 10:31 AM
To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>
Cc: cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

Nothing I'm aware of.  Just completed one of these.  Basically just glorified 
SNR with URIs and some calendar integration.

On Thu, Feb 8, 2018 at 7:38 PM, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:

Am I missing something?

Is there no voicemail integration with Connection? No MWI?

https://www.cisco.com/c/en/us/solutions/collaboration/spark-hybrid-services/index.html



Sent from my iPhone

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Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

[Ben Amick]

I’d say the same for the Meraki Phone as well. They’re both nice for canned 
solutions for small businesses without any specific needs, but as soon as you 
need integrations done it’s pretty much a hard stop, at least so far as I’ve 
noticed.

Ben Amick
Unified Communications Analyst

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Brian 
Meade
Sent: Tuesday, February 13, 2018 10:37 AM
To: Lelio Fulgenzi <le...@uoguelph.ca>
Cc: cisco-voip voyp list <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

No UCCX support has been the big killer for us suggesting it more as a Jabber 
replacement.

On Tue, Feb 13, 2018 at 10:34 AM, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:
Well, that is certainly disappointing. Spark makes a softphone deployment much 
easier, but not without key features like MWI.

I hate the fact that we’re going to have to deploy both to get all the features 
we want/need.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354<tel:(519)%20824-4120> | 
le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://cp.mcafee.com/d/k-Kr4xEe6jqbWbPXbyrXxKVJ55BZBcsehd79J55BZBcsY-Orhhpvuv7ffK6Qkn3hOqerTKzsSgRmlyEa9JGX3oSVsSjrlS6NJOVKX3BSnJvW_8L8K3DHFZuVtdBV_CrIfILI6zDG8FHnjlK-POEuvkzaT0QSyrodTWWa8VNwttYQsCXCM0jtibvDH4-JKmJgTqlblbCqOmbAaJMJZ0kIToHMd9_7wqrhv7fECMnWhEwdbtFkJkKpH9oQKCy0omS9kQg1sIgz90Qgr10Qg3o2xK1CIHu9CS1NIYfD>
 | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: bmead...@gmail.com<mailto:bmead...@gmail.com> 
[mailto:bmead...@gmail.com<mailto:bmead...@gmail.com>] On Behalf Of Brian Meade
Sent: Tuesday, February 13, 2018 10:31 AM
To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>
Cc: cisco-voip voyp list 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

Nothing I'm aware of.  Just completed one of these.  Basically just glorified 
SNR with URIs and some calendar integration.

On Thu, Feb 8, 2018 at 7:38 PM, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:

Am I missing something?

Is there no voicemail integration with Connection? No MWI?

https://www.cisco.com/c/en/us/solutions/collaboration/spark-hybrid-services/index.html



Sent from my iPhone

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Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

[Brian Meade]

No UCCX support has been the big killer for us suggesting it more as a
Jabber replacement.

On Tue, Feb 13, 2018 at 10:34 AM, Lelio Fulgenzi <le...@uoguelph.ca> wrote:

> Well, that is certainly disappointing. Spark makes a softphone deployment
> much easier, but not without key features like MWI.
>
>
>
> I hate the fact that we’re going to have to deploy both to get all the
> features we want/need.
>
>
>
>
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 <(519)%20824-4120> | le...@uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
>
>
> *From:* bmead...@gmail.com [mailto:bmead...@gmail.com] * On Behalf Of *Brian
> Meade
> *Sent:* Tuesday, February 13, 2018 10:31 AM
> *To:* Lelio Fulgenzi <le...@uoguelph.ca>
> *Cc:* cisco-voip voyp list <cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] Spark Hybrid and MWI/Voicemail
>
>
>
> Nothing I'm aware of.  Just completed one of these.  Basically just
> glorified SNR with URIs and some calendar integration.
>
>
>
> On Thu, Feb 8, 2018 at 7:38 PM, Lelio Fulgenzi <le...@uoguelph.ca> wrote:
>
>
>
> Am I missing something?
>
>
>
> Is there no voicemail integration with Connection? No MWI?
>
>
>
> https://www.cisco.com/c/en/us/solutions/collaboration/spark-
> hybrid-services/index.html
>
>
>
>
>
> Sent from my iPhone
>
>
> ___
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>
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Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

[Lelio Fulgenzi]

Well, that is certainly disappointing. Spark makes a softphone deployment much 
easier, but not without key features like MWI.

I hate the fact that we’re going to have to deploy both to get all the features 
we want/need.



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, 
Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade
Sent: Tuesday, February 13, 2018 10:31 AM
To: Lelio Fulgenzi <le...@uoguelph.ca>
Cc: cisco-voip voyp list <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

Nothing I'm aware of.  Just completed one of these.  Basically just glorified 
SNR with URIs and some calendar integration.

On Thu, Feb 8, 2018 at 7:38 PM, Lelio Fulgenzi 
<le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote:

Am I missing something?

Is there no voicemail integration with Connection? No MWI?

https://www.cisco.com/c/en/us/solutions/collaboration/spark-hybrid-services/index.html



Sent from my iPhone

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Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

[Brian Meade]

Nothing I'm aware of.  Just completed one of these.  Basically just
glorified SNR with URIs and some calendar integration.

On Thu, Feb 8, 2018 at 7:38 PM, Lelio Fulgenzi  wrote:

>
> Am I missing something?
>
> Is there no voicemail integration with Connection? No MWI?
>
> https://www.cisco.com/c/en/us/solutions/collaboration/spark-
> hybrid-services/index.html
>
>
>
> Sent from my iPhone
>
> ___
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>
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