Re: [cisco-voip] UCCX 11.6 HA LAN to WAN

2019-09-03 Thread Anthony Holloway
As with most things, I think you're safe doing what makes the most sense for your given set of requirements. The design guide does mention a few key points on the topic.

Re: [cisco-voip] UCCX 11.6 HA LAN to WAN

2019-09-03 Thread Michael Nickolich
Thank you guys for all your feedback! This exactly what we were looking for with this move.Based on the responses, we'll need to do the HA WAN and new hostname. Current config has the device pool as UCCX_ABC, so the agents would eventually fail-over to CUCM Sub C in DC2. CUCM Sub A and B, as well

Re: [cisco-voip] UCCX 11.6 HA LAN to WAN

2019-08-30 Thread Paul Bottone
Michael, We are very large University and we wanted geographical separation of our data centres. We have moved our UCCX HA servers to two different data centres with VM ware and UCCS, 22 km (13.7 miles) away over two fibre lines. We route the VLAN and have no issues as both see each other as a

Re: [cisco-voip] UCCX 11.6 HA LAN to WAN

2019-08-30 Thread Brian Meade
Yea, I think the process would work fine with new hostname. I'm wondering if deleting a sub and re-adding/rebuilding with same hostname as WAN causes some issues which needed that cleanup script. On Fri, Aug 30, 2019 at 11:06 AM Anthony Holloway < avholloway+cisco-v...@gmail.com> wrote: > You

Re: [cisco-voip] UCCX 11.6 HA LAN to WAN

2019-08-30 Thread Anthony Holloway
You can't convert the model from LAN to WAN, per se. You basically just destroy your HA by deleting the Sub from the Pub GUI. Then delete your Sub VM. Then, you rebuild the whole Sub integration from scratch, as if it was new. On Fri, Aug 30, 2019 at 9:55 AM Brian Meade wrote: > HA over WAN

Re: [cisco-voip] UCCX 11.6 HA LAN to WAN

2019-08-30 Thread Anthony Holloway
You shouldn't need TAC to perform the cleanup of the Sub, but it's my understanding that they already know that the action of deleting the server is not 100% clean, so they have a command (a script) to run as root to clean up some left behind entries. I'd just as soon have them do this, as it

Re: [cisco-voip] UCCX 11.6 HA LAN to WAN

2019-08-30 Thread Brian Meade
HA over WAN allows each server to have different configurations for the Unified CM connection as well as your call control groups. So you could have the subscriber connect to a local CUCM subscriber and have different device pools for those CTI groups to use that local subscriber as well. I've