*Position-* *Identity and Access Management Administrator(IAM)* *Duration-7 years*
*Location-* *Irwindale, CA* *Technical/Functional Skills -MUST HAVE SKILLS* 1. Hands-on experience with Tivoli for user provisioning 2. Excellent working knowledge of IAM processes and best practice 3. Experience with IAM reporting 4. Experience in IAM management (role management and maintenance, workflow management and support) 5. Familiarity with, and participation in, Disaster Recovery processes and procedures 6. Good analytical, project management, and technical problem-solving skills *Daily responsibilities include:* 7. Administration of end users (on-boarding, off-boarding, moves, leaves) 8. Issue tracking, problem determination, status updates, and directing our external resources 9. Work closely with IAM Lead to stay abreast and engaged in all IAM- and/or Tivoli-related change control requests and projects as directed by Tech Support manager 10. Work closely with the IAM Lead as well as Tech Support manager and applications teams, Project Leaders/Supervisors, network administrators, data base administrators and Service Desk personnel to resolve problems and assist them in the success of their work effort 11. Assist as-needed in the definition, development, and documentation of client deliverables and specifications on a project-by-project basis in collaboration with internal users and departments 12. Assist as-needed in the development of project plans for IAM maintenance, which include, but are not limited to: defining scope, scheduling, and implementation of configuration, workflow and role changes 13. Work with implementation of new processes and procedures as required *Roles & Responsibilities* 1. Ability to understand our industry and competitive market place 2. Work as part of team, managing key accounts 3. Develop and maintain a relationship with clients 4. Responsible for customer satisfaction 5. Regular client communication 6. Develop, implement and analyze reports for clients 7. Participate in regular Security & Compliance Team meetings 8. Ensure all current client SLAs are kept up-to-date 9. Provide input for IAM improvement plans as required -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at http://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
