Hello,
Hope you’re doing great.
Please find the below requirement. Thanks.!!!
*Cisco Voice Support Consultant *
*Location: Washington DC*
*Duration: 12 months*
*Rate: $50/hour on c2c or 1099*
*In person interviews*
*Local candidates only- VA, DC, MD *
"Primary responsibility is Tier 2 Cisco Unifid Communication Support.
• Troubleshoot and resolve hardware and networking connectivity issues
between Cisco Unified Communication Manager and endpoints.
• Troubleshoot and resolve voice mail issues between Cisco Unity Connection
and endpoints.
• Troubleshoot connectivity, quality of service, break/fix, voice quality,
and configuration (feature, services and network) issues within the Cisco
Unified Communication Manager Environment.
• Assist customers with move, add, change requests
•Deploy line/device Class of Service using partitions and calling search
spaces and translation patterns
• Work on Tier 2 and Tier 3 Tickets
• Provide timely response to all issues and provide status updates to
customers
• Identify and escalate situations requiring urgent attention or tickets
left unattended in queue unattended
Use the BAT tool to add phones and users and to change configurations
Add users, assign them capabilities, and associate them with phones
Configure phone features: shared lines, call park, DND, Music on Hold,
and phone services
Excellent interpersonal and customer service skills; strong communicator;
manages multiple customer priorities at given time; prioritizes and works
with designated groups as needed; works independently with limited
supervision; is highly motivated.
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Cisco Certified Network Associate (CCNA) CCNA Voice
Required
Cisco Certified Network Associate (CCNA) CCNA Wireless
Required
Cisco Certified Network Associate (CCNA)
Required
Experience Configuring and troubleshoot Cisco IP Communicator and Jabber
Required
5
Years
3 - Expert
Experienced in DNS Server, DHCP, domains and TCP/IP based apps
Required
5
Years
2 - Proficient
Experienced in LAN and WAN QOS design and configurations
Required
5
Years
3 - Expert
Experience supporting multi-vendor, multi-platform converged networks
Required
5
Years
3 - Expert
Experience with bulk upload tools such as (BAT) for large scale deployments
Required
5
Years
3 - Expert
Experience with configuration of route plans, route lists, device profiles,
calling search spaces, and partitions in multisite environments.
Required
5
Years
3 - Expert
Experience with Configuring and troubleshoot Cisco Unity Connection
features, subscribers, call handlers, call routing rules
Required
5
Years
3 - Expert
Experience with Signaling Protocol - MGCP,SIP,H.323,SCCP,Qsig
Required
5
Years
3 - Expert
Experience with Supporting and configuring Cisco TelePresence Video
Communication Server
Required
2
Years
3 - Expert
Experience with Supporting and configuring Cisco Unified Communication
Manager v7.x, v8.x ,9x (CUCM)
Required
5
Years
3 - Expert
Experience with Supporting and configuring Cisco Unified Presence v7.x v8.x
Required
3
Years
3 - Expert
Experience with supporting and configuring Unified Communication Manager
Express and SRST
Required
5
Years
3 - Expert
Experience with Supporting and configuring Cisco VG224
Required
5
Years
2 - Proficient
Experience with Supporting and configuring unity Connection 7x 8x,9x
Required
5
Years
3 - Expert
Experience with Supporting and configuring Cisco 7921-7925 Wireless Phone
Required
5
Years
2 - Proficient
Experience with Supporting and configuring Cisco 7900 and 8900 Series Phone
Required
5
Years
2 - Proficient
Experience on Working on Tier 2 and Tier 3 Tickets
Required
5
Years
2 - Proficient
Prior project management and customer facing experience
Required
5
Years
3 - Expert
BS/BA Engineering, computer engineering, Computer Science or relevant work
experience
Required
Questions
Description
Question 1
For FYI purposes (Certification requirements): CCNA validates the ability
to install, configure, operate and troubleshoot medium-size route and
switched networks, including implementation and verification of connections
to remote sites in a WAN.
Question 2
For FYI purposes (Certification requirements): CCNA Voice -IT professionals
with a strong network background in Voice and Telephony technologies
Question 3
For FYI purposes (Certification requirements): CCNA Wireless validate your
ability to configure, implement and support wireless LANs using Cisco
equipment.
Acha
Integrated Technology Services Inc.,
Direct: 703-246-1570 || Email: a...@its-incorp.com
-------------------------------------------------------------------------------------------------
1033 Sterling Road, Suite 205, Herndon VA 20170-3838|| www.its-incorp.com
-------------------------------------------------------------------------------------------------
E-Mail is the best way to reach me.
<http://www.linkedin.com/in/achaayyappavarma/>
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