*Hi All,please check and let me know*
*Kindly mail me at nik...@apetan.com <nik...@apetan.com>* *Position: **Technical Support Specialist /**Systems Analyst - Applications * *Location: Plymouth MA* *Duration: 4+ month contract- potential to go through 2017* *Mode of interview: Phone then Skype (Must be able to Relocate)* *Monday - Friday, standard business hours with occasional evening or weekend support* Primarily a traditional Level 2/3 information technology software support role, working with the internal senior level functional experts on the team. This position will be working alongside team members who are experts in the software and business systems. Applications team supports over 80 different client software packages, business applications and computing platforms; which are used to create, analyze and test throughout the product development Lifecycle. *Qualifications: * 1. Prior experience managing a 2nd level support ticketing queue for various applications/systems 2. Customer service, skilled in listening and patience, organization and tracking skills and written and oral communication 3. Strong knowledge of the Remedy ticketing system and systems documentation skills *Responsibilities Include: * - Manage and maintain the R&D Solutions Remedy queue consisting of Work Orders and Incident Tickets. - Manually track and produce weekly and monthly Remedy reports via Excel - Create and maintain Knowledge Base Articles for the Service Desk - Manage remote test lab and stand-alone test systems for internal technical testing and user acceptance testing - Manage application desktop kiosk systems - Utilize IP KVM solution to reimage systems - Utilize Bomgar, Microsoft Remote Desktop, and SCCM Remote Desktop to manage test equipment, kiosks, end user installations and troubleshoot end user issues - Utilize DRA to assign software packages to test and end user systems - Create and maintain application installation documentation - Work with the Client Engineering Packaging team to package high usage application for automated deployment and test accordingly - AdHoc Marimba and SCCM reporting queries and custom information - Administer FlexLM/FlexNet licensing - Manage National Instruments license server and licenses - Manage MATLAB license server and licenses - Manage X-Formation, a license utilization platform, and monitor alerts, troubleshoot issues, and predictive reporting - Create, Manage and maintain application distribution groups - Manage and maintain team Tips and Tricks document - Organize documentation in team SharePoint site - Participation on project initiatives in a supporting role - Take direction from functional experts on the team - Assist vendor partners with setup and support - Participation in weekly team and work direction meetings - Status updates *Software and Tools:* - BMC Marimba Tuner - Bomgar - Cisco Jabber - FlexLM / FlexNET licensing - MATLAB License Manager - Microsoft Remote Desktop Connection / Remote Desktop Connection Manager - National Instruments LabVIEW License Manager - NetIQ Directory and Resource Administrator (DRA) - Remote Desktop Connection Manager - Remedy - SCCM - SCCM Remote - X-Formation Thanks Nikhil Prasad nik...@apetan.com 201-620-9700*130 Apetan Consulting LLC -- You received this message because you are subscribed to the Google Groups "Citrix and Sap problems" group. To unsubscribe from this group and stop receiving emails from it, send an email to citrix-and-sap-problems+unsubscr...@googlegroups.com. To post to this group, send email to citrix-and-sap-problems@googlegroups.com. Visit this group at https://groups.google.com/group/citrix-and-sap-problems. For more options, visit https://groups.google.com/d/optout.
