Re: [CODE4LIB] reearch project about feeling stupid in professional communication

2016-03-19 Thread McCanna, Terran
I don't see it on this forum, but I have certainly seen it on other professional forums. Terran McCanna PINES Program Manager Georgia Public Library Service 1800 Century Place, Suite 150 Atlanta, GA 30345 404-235-7138 tmcca...@georgialibraries.org - Original Message - From: "Car

Re: [CODE4LIB] Hrlpdesk Software

2015-06-08 Thread McCanna, Terran
We are preparing to switch from a commercial package (Numara Footprints) to osTicket. We looked at a number of commercial and open source products, and we narrowed it down to two open source products that we liked, osTicket and RT (RequestTracker). We installed both of those to test them out and

Re: [CODE4LIB] Library Hours

2015-05-05 Thread McCanna, Terran
Does the OCLC Registry even allow libraries to post their hours if they want to? I'm looking at the published library listings in WorldCat, and I don't see hours on any of them (so far). Terran McCanna PINES Program Manager Georgia Public Library Service 1800 Century Place, Suite 150 Atlan

Re: [CODE4LIB] Library Hours

2015-05-05 Thread McCanna, Terran
I'm not at all surprised that this doesn't already exist, and even if OCLC's was available, I'd be willing to bet it was out of date. Public library hours, especially in underfunded areas, may fluctuate depending on funding cycles, seasons (whether school is in or out), etc., not to mention clo

Re: [CODE4LIB] software to limit computer login time

2015-03-18 Thread McCanna, Terran
PC Reservation: It's pretty easy to set up and manage and you can set up the rules any way you like - different rules or computer assignments for specific age groups or purposes, authentication with your ILS, etc. Terran McCanna PINES Program Manager Georgia Public Library Service 1800 Centu

Re: [CODE4LIB] talking about "digital collections" vs "electronic resources"

2015-03-18 Thread McCanna, Terran
Agreed - most patrons are usually confused by all of those terms (including "databases") and aren't going to care about the differences between them, they just want the content. "Articles" is understandable, but incomplete - "Articles and Other Online Resources" is inclusive and easier to unders

Re: [CODE4LIB] Screencasting Usability Studies

2014-02-27 Thread McCanna, Terran
It really depends on what you want to do and how complicated you want to get. I've used Camtasia, SnagIt, and Adobe Captivate, and they're all good for what they do, but my personal favorite and go-to program is Captivate. The learning curve is a little higher, but it's very powerful. It separat

Re: [CODE4LIB] Tool for feedback on document

2013-10-16 Thread McCanna, Terran
I've used http://a.nnotate.com/ for this several times. You can leave comments in line with the text, respond to other comments, display/print the comments in different ways, and one of my favorite things is that the people you send the link to don't have to create an account. Terran McCanna