_**POSITION OVERVIEW:**_ The eiNetwork, a non-profit organization providing technology services to public libraries in the Pittsburgh region, seeks applicants for the position of System Administrator for the Integrated Library System (ILS). We provide enterprise-class technology services to libraries including a wide-area network for 75+ locations, management of more than 2,200 desktops, and development and administration of multiple application systems including the Innovative Interfaces, Inc. (III) integrated library system.. Position offers opportunities to work in a high-performance work environment; and to design and implement new ILS related services and solutions for public library users and library operations. We are seeking high- performance individuals who share our core values to:
1. Provide leadership and delivery of excellent services for our customers and stakeholders. 2. Embrace and drive change. 3. Be Passionate. 4. Work Collaboratively with Honesty and Integrity. _**RESPONSIBILITIES:**_ Under general direction, is responsible for the management, maintenance, support, and enhancement of the Integrated Library System (ILS) and associated hardware. Serves as an ILS technical expert interfacing with library customers, eiNetwork staff, and the eiNetwork Help Desk. Interacts with library committees and customers to understand and fulfill requests for new services, additional functionality, and information. Provides oversight and management for ILS related projects. Takes ownership and responsibility for all ILS related administration including identifying, escalating, and resolving support issues, and ensuring that all ILS systems and solutions are sustainable for the eiNetwork and library customers. • Evaluates, recommends, and utilizes technology required to improve efficiency and effectiveness of new and existing ILS related processes and procedures. • Plans, manages, and implements upgrades and changes to ILS software and associated hardware, including the justification for and testing of new functionally. • Responds to and diagnoses ILS problems including problem recognition, research, isolation, and identification of resolution steps. • Provides level two support to Help Desk for troubleshooting and resolving complex ILS problems • Develops and maintains ILS project and support documentation for both technical and user audiences. • Collaborates with various stakeholders to identify and implement new ILS technologies to enhance library services. • Provides leadership, and demonstrates initiative and enthusiasm for eiNetwork's mission with technology and the libraries. • Job duties will include both project management and hands on technical work, so qualified candidates should have current experience in both areas. _**EXPERIENCE AND SKILLS:**_ • One to three years recent experience in technical support of enterprise class application system including project management experience. Experience with an Integrated Library System preferred. • Familiarity with the MARC record and authority control. • Experience with a variety of technology tools including Excel, Access, and scripting languages such as Auto IT, VBScript, PHP, Java, etc. • Knowledge of relational databases and database query languages. • Excellent communication skills with multiple audience groups. • Ability to plan and manage multiple projects and assignments concurrently and effectively. • Team-oriented and customer focused. • Demonstrated leadership, accountability, passion, determination, and sense of urgency • Embraces change and constantly develops stretch goals. Submit a letter of interest and a resume via email to openposit...@einetwork.net. A review of resumes/applications will continue until the position is filled. Brought to you by code4lib jobs: http://jobs.code4lib.org/job/841/
