RE: Warranty on phase 1 phones
Yes your phone has an identifying number. So every phone will be covered, regardless of how you buy it. We will cover DOA for 14 days on single phones and 28 days on phones shipped in 10 packs. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Eric Smith Sent: Tuesday, May 06, 2008 3:07 AM To: community@lists.openmoko.org Subject: Re: Warranty on phase 1 phones Openmoko, A lot of people on the Group Order forum are asking about the warranty protection of individual buyers when we consolidate our orders. Is openmoko able to provide a solution where buyers may take advantage of the bulk discount and reduced shipping costs through Group Order and at the same time each individual enjoys an independent Warranty direct with Openmoko? -- - Eric Smith Sean Moss-Pultz said: On Mon, 2007-02-19 at 17:32 -0800, Pranav Desai wrote: Is there any warranty on phase 1 phones ? If the screen is bad, some input ports don't work, etc. what will be the process then ? Of course we'll have a warranty ;-) I'm not sure of the exact terms at this point. Probably something standard like 1 year. -Sean ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Warranty on phase 1 phones
Openmoko, A lot of people on the Group Order forum are asking about the warranty protection of individual buyers when we consolidate our orders. Is openmoko able to provide a solution where buyers may take advantage of the bulk discount and reduced shipping costs through Group Order and at the same time each individual enjoys an independent Warranty direct with Openmoko? -- - Eric Smith Sean Moss-Pultz said: On Mon, 2007-02-19 at 17:32 -0800, Pranav Desai wrote: Is there any warranty on phase 1 phones ? If the screen is bad, some input ports don't work, etc. what will be the process then ? Of course we'll have a warranty ;-) I'm not sure of the exact terms at this point. Probably something standard like 1 year. -Sean ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Warranty on phase 1 phones
On Mon, 2007-02-19 at 17:32 -0800, Pranav Desai wrote: Is there any warranty on phase 1 phones ? If the screen is bad, some input ports don't work, etc. what will be the process then ? Of course we'll have a warranty ;-) I'm not sure of the exact terms at this point. Probably something standard like 1 year. -Sean ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Warranty on phase 1 phones
On 2/20/07, Sean Moss-Pultz [EMAIL PROTECTED] wrote: On Mon, 2007-02-19 at 17:32 -0800, Pranav Desai wrote: Is there any warranty on phase 1 phones ? If the screen is bad, some input ports don't work, etc. what will be the process then ? Of course we'll have a warranty ;-) I'm not sure of the exact terms at this point. Probably something standard like 1 year. Which in EU will translate to 2 years if sold in EU (as per EU legislation). /Ole ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Warranty on phase 1 phones
Ole Tange schrieb: On 2/20/07, Sean Moss-Pultz [EMAIL PROTECTED] wrote: On Mon, 2007-02-19 at 17:32 -0800, Pranav Desai wrote: Is there any warranty on phase 1 phones ? If the screen is bad, some input ports don't work, etc. what will be the process then ? Of course we'll have a warranty ;-) I'm not sure of the exact terms at this point. Probably something standard like 1 year. Which in EU will translate to 2 years if sold in EU (as per EU legislation). Well, in fact the warranty is not touched by EU legislation. It is more a liability that is 24 months. But that is nearly worthless since after 6 months the customer has to proove that the failure is due to a manufacturing fault, which is near to impossible for an end customer :( This cries for debate and renders those 24 months useless - you can only count on 6 months without hassle. Warranty is an optional liability that a manufacturer may offer to you and is not covered by any legislation. Any limiting terms the manufacturer or dealer adds here will have effect (like having to send in the device for repair on your cost e.g.). But it is very good to hear that FIC is thinking about 1 year warranty! /Ole Cheers nils faerber -- kernel concepts GbRTel: +49-271-771091-12 Sieghuetter Hauptweg 48Fax: +49-271-771091-19 D-57072 Siegen Mob: +49-176-21024535 -- ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Warranty on phase 1 phones
* Ole Tange [EMAIL PROTECTED] [070220 14:52]: On 2/20/07, Sean Moss-Pultz [EMAIL PROTECTED] wrote: On Mon, 2007-02-19 at 17:32 -0800, Pranav Desai wrote: Is there any warranty on phase 1 phones ? If the screen is bad, some input ports don't work, etc. what will be the process then ? Of course we'll have a warranty ;-) I'm not sure of the exact terms at this point. Probably something standard like 1 year. Which in EU will translate to 2 years if sold in EU (as per EU legislation). Or as a sarcastic to 6 months (where the seller has to prove the defect was not there when the item was sold). After 6 months, the buyer needs to prove that the defect has been already there when the item was sold. Actually, that's only the implied warranty (Gewährleistung in German), while FIC is free to grant an express warranty (Garantie) of one year if they like. Andreas ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Warranty on phase 1 phones
Would this warranty cover accidental breakage of the large screen, say by leaning on it against a desk or something? I find it unlikely but it would really put minds at ease when spending a small fortune on a phone; plus it might be that extra incentive to lure even more to this phone... ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Warranty on phase 1 phones
* el jefe delito [EMAIL PROTECTED] [070220 17:20]: Would this warranty cover accidental breakage of the large screen, say by leaning on it against a desk or something? I fear not. It's the one most probable way to kill the phone, and probably the most expensive part to replace. (E.g. experiences with laptops show, that a dead display is practically never repaired.) I find it unlikely but it would really put minds at ease when spending a small fortune on a phone; plus it might be that extra incentive to lure even more to this phone... Yeah, but that would be a thing for a mobile insurrance, not for the product proper. Andreas ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Warranty on phase 1 phones
On Tue, 2007-02-20 at 10:08 -0600, el jefe delito wrote: Would this warranty cover accidental breakage of the large screen, say by leaning on it against a desk or something? hehe...sorry man. Couldn't help you here ;-) I find it unlikely but it would really put minds at ease when spending a small fortune on a phone; plus it might be that extra incentive to lure even more to this phone... Are you asking for some kind of cover everything I can do to this device warranty? If yes how about we sell you one for US$350? -Sean ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Warranty on phase 1 phones
Are you asking for some kind of cover everything I can do to this device warranty? If yes how about we sell you one for US$350? If it has unlimited replacements for a year, maybe! ;) lol ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Warranty on phase 1 phones
Andreas Kostyrka writes: (E.g. experiences with laptops show, that a dead display is practically never repaired.) That's because the price of spare parts is normally jacked so high that companies often make more money on replacement parts than on the initial product's sale. I find it unlikely but it would really put minds at ease when spending a small fortune on a phone; plus it might be that extra incentive to lure even more to this phone... Yeah, but that would be a thing for a mobile insurrance, not for the product proper. FIC could adopt a don't be evil slogan and promise to sell the replacement LCD for normal markup. That would go a long way towards making folks happy with their purchase decision (even if they never need any spare parts). -wolfgang -- Wolfgang S. Rupprechthttp://www.wsrcc.com/wolfgang/ ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Warranty on phase 1 phones
On 2/20/07, Pranav Desai [EMAIL PROTECTED] wrote: On 2/20/07, Sean Moss-Pultz [EMAIL PROTECTED] wrote: On Mon, 2007-02-19 at 17:32 -0800, Pranav Desai wrote: Is there any warranty on phase 1 phones ? If the screen is bad, some input ports don't work, etc. what will be the process then ? Of course we'll have a warranty ;-) I'm not sure of the exact terms at this point. Probably something standard like 1 year. Thanks Sean! I assume that the warranty will be void if we open up the phone ? :-) Pranav, I hope you're so kidding... it'd be pretty bad that they published instructions on how to pull the plastics then ding you when you do! but yeah, you bring up a really good point, I'd understand if soldering iron = no warranty though Sean, hope it's not too much to ask for you to relay terms? have the legal guys even gone over this yet? --Jeff -- Pranav -Sean -- -- http://pd.dnsalias.org ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community -- Jeff O|||O ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Warranty on phase 1 phones
Hey All, Is there any warranty on phase 1 phones ? If the screen is bad, some input ports don't work, etc. what will be the process then ? Thanks -- Pranav ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
