Dear Dabu,
> On 25 Jun 2018, at 12:43, Dabu Sifiso wrote:
> The numbers at the following location are puzzling:
> https://www.afrinic.net/en/services/statistics/rt-stats
>
> What is "Total logged" vs "Total opened"?
>
> The total amount of tickets closed is consistently lower than the total
Dear CEO,
I'm very worried, It's unfortunate that a CEO waits for complaints from his
staff before rebuking someone who is degrading the image of his institution
(AFRINIC). This is not what is expected of a CEO who knows how to do his
job, because he should have on his own noted the degrading
Hi Saul,
At 11:37 PM 24-06-2018, Saul Stein wrote:
Here is a ticket from another ISP:
Thank you for providing a ticket number.
As mentioned:
a) the ticketing system should be able to supply this information
b) people tend to move on from bad experiences and don't hang onto the
information.
Mr. Barret, The numbers at the following location are puzzling:https://www.afrinic.net/en/services/statistics/rt-stats What is "Total logged" vs "Total opened"? The total amount of tickets closed is consistently lower than the total amount opened per month in all the categories.The backlog can
Hi Alan,
I must be honest, those surveys are really a waste of time and don't ask any
relevant or meaningful feedback.
I have very rarely had a ticket go well or timeously and the surveys have
never facilitated the appropriate response.
I have tried addressing it in the past, but I don’t think
> On 25 Jun 2018, at 10:37, Saul Stein wrote:
>
> Hi SM,
> Here is a ticket from another ISP:
>
> Ticket: #437176
>
> Applied on the 15/08/2016, only received the invoice for the allocation on
> 09/09/2016 and received the allocation on 12/09/2019
> i.e 29 days from date of application
Hi SM,
Here is a ticket from another ISP:
Ticket: #437176
Applied on the 15/08/2016, only received the invoice for the allocation on
09/09/2016 and received the allocation on 12/09/2019
i.e 29 days from date of application to actually receiving the allocation.
All this just to add a /19 to
