Hi, On Wed, Oct 02, 2019 at 08:16:03PM +0200, Roel van Meer wrote: > Package: kopano-server > Version: 8.7.0-3 > Severity: normal > > Dear Maintainer, > > while running Kopano, I'm experiencing kopano-server crashes. At the > time of the crash, there are no emails being delivered via Postfix, nor > are there entries in the Apache access log that point to usage of Z-push > or Kopano Webapp. Also, during that time nothing is logged in the > gateway log, ical log, or any other Kopano logs. So I cannot point to a > probable cause. > Please note that I have seen these crashes on at least four of our > systems so far. They seem to happen once every two weeks, on average. > > If there's anything I can do to help getting this fixed, please let me > know.
Is is segfaulting? If so installing the -dbgsym package and systemd-coredump might get us a backtrace. Cheers, -- Guido > > Kind regards, Roel > > > -- System Information: > Debian Release: 10.1 > APT prefers stable > APT policy: (500, 'stable') > Architecture: amd64 (x86_64) > > Kernel: Linux 4.19.0-6-amd64 (SMP w/4 CPU cores) > Locale: LANG=C, LC_CTYPE=C.UTF-8 (charmap=UTF-8), LANGUAGE=C (charmap=UTF-8) > Shell: /bin/sh linked to /bin/dash > Init: sysvinit (via /sbin/init) > > Versions of packages kopano-server depends on: > ii dbconfig-common 2.0.11+deb10u1 > ii debconf [debconf-2.0] 1.5.71 > ii init-system-helpers 1.56+nmu1 > ii kopano-common 8.7.0-3 > ii kopano-libs 8.7.0-3 > ii libc6 2.28-10 > ii libcom-err2 1.44.5-1+deb10u2 > ii libgcc1 1:8.3.0-6 > ii libgnutls30 3.6.7-4 > ii libgsoap-2.8.75 2.8.75-1 > ii libgssapi-krb5-2 1.17-3 > ii libicu63 63.1-6 > ii libk5crypto3 1.17-3 > ii libkrb5-3 1.17-3 > ii libldap-2.4-2 2.4.47+dfsg-3+deb10u1 > ii libmariadb3 1:10.3.17-0+deb10u1 > ii libpam0g 1.3.1-5 > ii libssl1.1 1.1.1d-0+deb10u1 > ii libstdc++6 8.3.0-6 > ii lsb-base 10.2019051400 > ii mariadb-client 1:10.3.17-0+deb10u1 > ii mariadb-client-10.3 [virtual-mysql-client] 1:10.3.17-0+deb10u1 > ii zlib1g 1:1.2.11.dfsg-1 > > Versions of packages kopano-server recommends: > ii mariadb-server 1:10.3.17-0+deb10u1 > > kopano-server suggests no packages. > > -- Logged in kopano server log: > Fatal error detected. Please report all following information. > Application kopano-server version: 8.7.0 > OS: Linux, release: 4.19.0-6-amd64, version: #1 SMP Debian 4.19.67-2 > (2019-08-28), hardware: x86_64 > Thread name: z-s: 163.172.10 > Peak RSS: 50556 > Pid 11672 caught SIGSEGV (11), traceback: > Backtrace: > #0. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x490f0) [0x7f08e96a20f0] > #1. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x333fd) [0x7f08e968c3fd] > #2. > /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1a1) > [0x7f08e968c681] > #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x12730) [0x7f08e6ae0730] > #4. /usr/lib/x86_64-linux-gnu/libssl.so.1.1(SSL_want+0) [0x7f08e6ca3ea0] > #5. /usr/lib/x86_64-linux-gnu/libssl.so.1.1(SSL_get_error+0x48) > [0x7f08e6ca3ef8] > #6. /usr/lib/x86_64-linux-gnu/libgsoapssl++-2.8.75.so(soap_ssl_error+0x18c) > [0x7f08e92be04c] > #7. /usr/sbin/kopano-server(+0x15347) [0x561a23e7c347] > #8. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x3ab2b) [0x7f08e9693b2b] > #9. /lib/x86_64-linux-gnu/libpthread.so.0(+0x7fa3) [0x7f08e6ad5fa3] > #10. /lib/x86_64-linux-gnu/libc.so.6(clone+0x3f) [0x7f08e66e54cf] > Signal errno: Success, signal code: 1 > Sender pid: 40, sender uid: 0, si_status: 0 > Signal value: 0, faulting address: 0x28 > When reporting this traceback, please include Linux distribution name (and > version), system architecture and Kopano version. > > -- Backtrace with gdb and debugsymbols installed > (gdb) bt > #0 raise (sig=11) at ../sysdeps/unix/sysv/linux/raise.c:50 > #1 0x00007f08e968c74f in KC::generic_sigsegv_handler (lpLogger=<optimized > out>, app_name=<optimized out>, version_string=0x561a23e7e2d5 "8.7.0", > signr=11, si=0x7f08da2e96b0, uc=<optimized out>) at > ../../common/ECLogger.cpp:994 > #2 <signal handler called> > #3 SSL_want (s=s@entry=0x0) at ../ssl/ssl_lib.c:4189 > #4 0x00007f08e6ca3ef8 in SSL_get_error (s=0x0, i=<optimized out>) at > ../ssl/ssl_lib.c:3505 > #5 0x00007f08e92be04c in soap_ssl_error (soap=soap@entry=0x561a272e2000, > ret=ret@entry=0, err=err@entry=0) at stdsoap2_ssl_cpp.cpp:4170 > #6 0x0000561a23e7c347 in WORKITEM::run (this=0x561a269f50a0) at > ../../provider/server/ECThreadManager.cpp:130 > #7 0x00007f08e9693b2b in KC::ECThreadPool::threadFunc > (lpVoid=0x561a257c4398) at ../../common/ECThreadPool.cpp:208 > #8 0x00007f08e6ad5fa3 in start_thread (arg=<optimized out>) at > pthread_create.c:486 > #9 0x00007f08e66e54cf in clone () at > ../sysdeps/unix/sysv/linux/x86_64/clone.S:95 > > _______________________________________________ > Pkg-giraffe-maintainers mailing list > pkg-giraffe-maintain...@alioth-lists.debian.net > https://alioth-lists.debian.net/cgi-bin/mailman/listinfo/pkg-giraffe-maintainers