Bug#905737: reportbug: fails with '500 Internal Server Error' and 'No such bug report' retrieving only some bugnumbers

2018-08-21 Thread Santiago 
Package: python-debianbts
Version: 2.7.2
Followup-For: Bug #905737

Dear maintainer Nis Martensen, thanks for reallocating this bug in the correct 
package;
  the information that shows did not come out in console and I could not get it.


Dear maintainer for python-debianbts, it is only to show the associated 
information on my machine.


-- System Information:
Debian Release: buster/sid
  APT prefers testing
  APT policy: (500, 'testing')
Architecture: amd64 (x86_64)

Kernel: Linux 4.17.0-1-amd64 (SMP w/2 CPU cores)
Locale: LANG=es_ES.UTF-8, LC_CTYPE=es_ES.UTF-8 (charmap=UTF-8), 
LANGUAGE=es_ES.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Init: systemd (via /run/systemd/system)
LSM: AppArmor: enabled

Versions of packages python-debianbts depends on:
ii  python   2.7.15-3
ii  python-pysimplesoap  1.16-2

python-debianbts recommends no packages.

python-debianbts suggests no packages.

-- no debconf information

Bug#905737: reportbug: fails with '500 Internal Server Error' and 'No such bug report' retrieving only some bugnumbers

2018-08-09 Thread Nis Martensen 
control: reassign 905737 python-debianbts

On 08 Aug 2018 Santiago wrote:
> Package: reportbug
> Version: 7.5.0
> Severity: important
> 
> Dear Maintainer, for several months, I reported without problems about the 
> bugnumber 885947 (the last correct was on 23-Jul-2018).
> 
> 
> From 29-Jul-2018, this command fails to recover the report, with messages 
> '500 Internal Server Error' and 'No report available'.
> 
> $ reportbug -N 885947
> *** Welcome to reportbug.  Use ? for help at prompts. ***
> . . .
> Retrieving report #885947 from Debian bug tracking system...
> b' 2.0//EN">\n\n500 Internal Server 
> Error\n\nInternal Server Error\nThe server 
> encountered an internal error or\nmisconfiguration and was unable to 
> complete\nyour request.\nPlease contact the server administrator at \n 
> ow...@bugs.debian.org to inform them of the time this error occurred,\n and 
> the actions you performed just before this error.\nMore information 
> about this error may be available\nin the server error 
> log.\n\nApache Server at bugs.debian.org Port 
> 443\n\n'
> No report available: #885947
> No such bug report.
> 
> 
> If I try other bugnumbers, several work fine (825930, 904391) but some work 
> badly (750587) with the same error.
> 
> $ reportbug -N 825930
> *** Welcome to reportbug.  Use ? for help at prompts. ***
> . . .
> Retrieving report #825930 from Debian bug tracking system...
> What do you want to do now? [N|x|o|r|b|e|q|?]? q
> Exiting.
> 
> $ reportbug -N  904391
> *** Welcome to reportbug.  Use ? for help at prompts. ***
> . . .
> Retrieving report #904391 from Debian bug tracking system...
> What do you want to do now? [x|O|r|b|e|q|?]? q
> Exiting.
> 
> $ reportbug -N 750587
> *** Welcome to reportbug.  Use ? for help at prompts. ***
> . . .
> Retrieving report #885947 from Debian bug tracking system...
> b' 2.0//EN">\n\n500 Internal Server 
> Error\n\nInternal Server Error\nThe server 
> encountered an internal error or\nmisconfiguration and was unable to 
> complete\nyour request.\nPlease contact the server administrator at \n 
> ow...@bugs.debian.org to inform them of the time this error occurred,\n and 
> the actions you performed just before this error.\nMore information 
> about this error may be available\nin the server error 
> log.\n\nApache Server at bugs.debian.org Port 
> 443\n\n'
> No report available: #885947
> No such bug report.
> 
> 
> Is it a bug in this package or is it a problem in the bug report?
> How can I now inform the maintainer of bugnumber 885947?
> 
> Regards.

Santiago, thank you for this report.
The bug is neither in reportbug nor in the bug report.
The reason is that debianbts.get_bug_log() (which is used internally by
reportbug) throws an exception. Example:

>>> import debianbts
>>> log = debianbts.get_bug_log(885947)
b'\n\n500 Internal Server
Error\n\nInternal Server Error\nThe
server encountered an internal error or\nmisconfiguration and was unable
to complete\nyour request.\nPlease contact the server
administrator at \n ow...@bugs.debian.org to inform them of the time
this error occurred,\n and the actions you performed just before this
error.\nMore information about this error may be available\nin
the server error log.\n\nApache Server at
bugs.debian.org Port 443\n\n'
Traceback (most recent call last):
  File "", line 1, in 
  File "/usr/lib/python3/dist-packages/debianbts.py", line 320, in
get_bug_log
reply = _soap_client_call('get_bug_log', nr)
  File "/usr/lib/python3/dist-packages/debianbts.py", line 492, in
_soap_client_call
return getattr(soap_client, method_name)(soap_client, *soap_args)
  File "/usr/lib/python3/dist-packages/pysimplesoap/client.py", line
179, in 
return lambda self=self, *args, **kwargs: self.call(attr, *args,
**kwargs)
  File "/usr/lib/python3/dist-packages/pysimplesoap/client.py", line
262, in call
jetty=self.__soap_server in ('jetty',))
  File "/usr/lib/python3/dist-packages/pysimplesoap/simplexml.py", line
56, in __init__
self.__document = xml.dom.minidom.parseString(text)
  File "/usr/lib/python3.5/xml/dom/minidom.py", line 1968, in parseString
return expatbuilder.parseString(string)
  File "/usr/lib/python3.5/xml/dom/expatbuilder.py", line 925, in
parseString
return builder.parseString(string)
  File "/usr/lib/python3.5/xml/dom/expatbuilder.py", line 223, in
parseString
parser.Parse(string, True)
xml.parsers.expat.ExpatError: syntax error: line 1, column 49
>>>

Bug#905737: reportbug: fails with '500 Internal Server Error' and 'No such bug report' retrieving only some bugnumbers

2018-08-08 Thread Santiago 
Package: reportbug
Version: 7.5.0
Severity: important

Dear Maintainer, for several months, I reported without problems about the 
bugnumber 885947 (the last correct was on 23-Jul-2018).


>From 29-Jul-2018, this command fails to recover the report, with messages '500 
>Internal Server Error' and 'No report available'.

$ reportbug -N 885947
*** Welcome to reportbug.  Use ? for help at prompts. ***
. . .
Retrieving report #885947 from Debian bug tracking system...
b'\n\n500 
Internal Server Error\n\nInternal Server 
Error\nThe server encountered an internal error or\nmisconfiguration 
and was unable to complete\nyour request.\nPlease contact the server 
administrator at \n ow...@bugs.debian.org to inform them of the time this error 
occurred,\n and the actions you performed just before this error.\nMore 
information about this error may be available\nin the server error 
log.\n\nApache Server at bugs.debian.org Port 
443\n\n'
No report available: #885947
No such bug report.


If I try other bugnumbers, several work fine (825930, 904391) but some work 
badly (750587) with the same error.

$ reportbug -N 825930
*** Welcome to reportbug.  Use ? for help at prompts. ***
. . .
Retrieving report #825930 from Debian bug tracking system...
What do you want to do now? [N|x|o|r|b|e|q|?]? q
Exiting.

$ reportbug -N  904391
*** Welcome to reportbug.  Use ? for help at prompts. ***
. . .
Retrieving report #904391 from Debian bug tracking system...
What do you want to do now? [x|O|r|b|e|q|?]? q
Exiting.

$ reportbug -N 750587
*** Welcome to reportbug.  Use ? for help at prompts. ***
. . .
Retrieving report #885947 from Debian bug tracking system...
b'\n\n500 
Internal Server Error\n\nInternal Server 
Error\nThe server encountered an internal error or\nmisconfiguration 
and was unable to complete\nyour request.\nPlease contact the server 
administrator at \n ow...@bugs.debian.org to inform them of the time this error 
occurred,\n and the actions you performed just before this error.\nMore 
information about this error may be available\nin the server error 
log.\n\nApache Server at bugs.debian.org Port 
443\n\n'
No report available: #885947
No such bug report.


Is it a bug in this package or is it a problem in the bug report?
How can I now inform the maintainer of bugnumber 885947?

Regards.


-- Package-specific info:
** Environment settings:
INTERFACE="text"

** /home/iotest/.reportbugrc:
reportbug_version "7.1.7"
mode novice
ui text
realname "Santiago"
email "yg2...@hotmail.com"
no-cc
header "X-Debbugs-CC: yg2...@hotmail.com"
smtphost reportbug.debian.org

-- System Information:
Debian Release: buster/sid
  APT prefers testing
  APT policy: (500, 'testing')
Architecture: amd64 (x86_64)

Kernel: Linux 4.17.0-1-amd64 (SMP w/2 CPU cores)
Locale: LANG=es_ES.UTF-8, LC_CTYPE=es_ES.UTF-8 (charmap=UTF-8), 
LANGUAGE=es_ES.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Init: systemd (via /run/systemd/system)
LSM: AppArmor: enabled

Versions of packages reportbug depends on:
ii  apt1.6.3
ii  python33.6.5-3
ii  python3-reportbug  7.5.0
ii  sensible-utils 0.0.12

reportbug recommends no packages.

Versions of packages reportbug suggests:
pn  claws-mail 
ii  debconf-utils  1.5.69
ii  debsums2.2.3
pn  dlocate
pn  emacs24-bin-common | emacs25-bin-common
ii  exim4-daemon-light [mail-transport-agent]  4.91-6
ii  file   1:5.33-3
ii  gnupg  2.2.9-1
pn  python3-urwid  
pn  reportbug-gtk  
ii  xdg-utils  1.1.3-1

Versions of packages python3-reportbug depends on:
ii  apt1.6.3
ii  file   1:5.33-3
ii  python33.6.5-3
ii  python3-apt1.6.2
ii  python3-debian 0.1.32
ii  python3-debianbts  2.7.2
ii  python3-requests   2.18.4-2

python3-reportbug suggests no packages.

-- no debconf information