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We are no longer accepting standard e-mail support requests. Your original e-mail will not be processed. Please follow the steps below to find the answers you need. To better assist you, please visit our Technical Support website at <http://support.ubi.com/> http://support.ubi.com to view the solutions we have to frequently asked questions. It's easy to use our search to find the answers you need for a particular game: 1 - Go to <http://support.ubi.com/> http://support.ubi.com and click on "FAQ". 2 - Now click on "Find Answers" 3 - Now you can use our large database, which includes questions and answers for almost all of our games to search for your answer. *** If after searching our FAQ database you are still unable to find an answer, click on the "Ask a Question" tab. *** If you are replying to an e-mail and you are receiving this message, please go to <http://ubisoft.custhelp.com/cgi-bin/ubisoft.cfg/php/enduser/acct_login.php> http://ubisoft.custhelp.com/cgi-bin/ubisoft.cfg/php/enduser/acct_login.php to login to your incident using your user ID (email address). Once you log in, you will be able to update your support incident correctly. Again your original e-mail will not be processed. You will need to follow the steps listed above. Thank You, Ubi Soft Technical Support -------------------------------