RE: [Declude.JunkMail] Re: Commtouch ZeroHour - no longer active?

2009-07-08 Thread David Barker
If anyone else has a similar issue please notify supp...@declude.com and not the lists. Thanks David From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Ferrell Ard Sent: Wednesday, July 08, 2009 2:23 PM To: declude.junkmail@declude.com Subject: [Declude.JunkMail] Re: Commtou

[Declude.JunkMail] RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it?

2009-07-08 Thread Andy Schmidt
Hi Dave, The Diags.txt I had sent was created from THIS MORNING (I had made a point of restarting DecludeProc to get a "current" status). So CommTouch was definitely reported as "OFF" at that time. It had been reported as "ON" in June, the previous time that the server had been started (for se

RE: [Declude.JunkMail] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it?

2009-07-08 Thread David Barker
We just migrated servers this week. It is possible your DNS is using cached information. Remember a diags.txt is only created on startup so you may have old information. Can you flush your DNS cache and restart Declude to see if it resolves the problem. David Barker VP Operations Declude Your