[Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files
Hi, Doesn't make much sense to ask a user to submit debug logs AFTER a GP fault that only happens sporadically. How about Declude quarantining the Q/D files in question whenever the C:/Declude.GP* files are written? This way, the customer can attempt to reproduce the problem (using the same Q/D files) after setting the log to Debug mode. Best Regards, Andy --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
RE: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files
Hi Andy, In Declude \proc directory there is a directory called REVIEW which is exactly for this purpose. In the Declude.cfg there is a directive that can override this functionality called AUTOREVIEWON If the decludeproc service is unexpectedly stopped email in the \work directory is moved to the \review directory. If AUTOREVIEW is ON then the user has opted to reprocess these files, if the AUTOREVIEW is commented out then the \Review directory will have a copy of the offending file set and we can use these file to try and isolate the problem. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax mailto:dbar...@declude.com dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Wednesday, August 26, 2009 11:04 AM To: declude.junkmail@declude.com Subject: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files Sensitivity: Personal Hi, Doesn't make much sense to ask a user to submit debug logs AFTER a GP fault that only happens sporadically. How about Declude quarantining the Q/D files in question whenever the C:/Declude.GP* files are written? This way, the customer can attempt to reproduce the problem (using the same Q/D files) after setting the log to Debug mode. Best Regards, Andy --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
RE: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files
Thanks Dave - I have AutoReview on. So I suppose if that folder is empty, it means that the file processed successfully a second time around. From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David Barker Sent: Wednesday, August 26, 2009 11:48 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files Sensitivity: Personal Hi Andy, In Declude \proc directory there is a directory called REVIEW which is exactly for this purpose. In the Declude.cfg there is a directive that can override this functionality called AUTOREVIEWON If the decludeproc service is unexpectedly stopped email in the \work directory is moved to the \review directory. If AUTOREVIEW is ON then the user has opted to reprocess these files, if the AUTOREVIEW is commented out then the \Review directory will have a copy of the offending file set and we can use these file to try and isolate the problem. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax mailto:dbar...@declude.com dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Wednesday, August 26, 2009 11:04 AM To: declude.junkmail@declude.com Subject: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files Sensitivity: Personal Hi, Doesn't make much sense to ask a user to submit debug logs AFTER a GP fault that only happens sporadically. How about Declude quarantining the Q/D files in question whenever the C:/Declude.GP* files are written? This way, the customer can attempt to reproduce the problem (using the same Q/D files) after setting the log to Debug mode. Best Regards, Andy --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
RE: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files
Correct. And from the looks of the gp1 file it may be something external. I have our engineer looking to see what we can gather from the file. And will get back to you asap. David From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Wednesday, August 26, 2009 11:59 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files Sensitivity: Personal Thanks Dave - I have AutoReview on. So I suppose if that folder is empty, it means that the file processed successfully a second time around. From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David Barker Sent: Wednesday, August 26, 2009 11:48 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files Sensitivity: Personal Hi Andy, In Declude \proc directory there is a directory called REVIEW which is exactly for this purpose. In the Declude.cfg there is a directive that can override this functionality called AUTOREVIEWON If the decludeproc service is unexpectedly stopped email in the \work directory is moved to the \review directory. If AUTOREVIEW is ON then the user has opted to reprocess these files, if the AUTOREVIEW is commented out then the \Review directory will have a copy of the offending file set and we can use these file to try and isolate the problem. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax mailto:dbar...@declude.com dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Wednesday, August 26, 2009 11:04 AM To: declude.junkmail@declude.com Subject: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files Sensitivity: Personal Hi, Doesn't make much sense to ask a user to submit debug logs AFTER a GP fault that only happens sporadically. How about Declude quarantining the Q/D files in question whenever the C:/Declude.GP* files are written? This way, the customer can attempt to reproduce the problem (using the same Q/D files) after setting the log to Debug mode. Best Regards, Andy --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
RE: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files
Hi David, Thanks - we are running the 11.01 Preview - and did have SMTP problems. It hasn't occurred since - so if it looks like an external issue, then it might not be worth too deep an investigation. Thanks for your response. Andy From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David Barker Sent: Wednesday, August 26, 2009 12:12 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files Sensitivity: Personal Correct. And from the looks of the gp1 file it may be something external. I have our engineer looking to see what we can gather from the file. And will get back to you asap. David From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Wednesday, August 26, 2009 11:59 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files Sensitivity: Personal Thanks Dave - I have AutoReview on. So I suppose if that folder is empty, it means that the file processed successfully a second time around. From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David Barker Sent: Wednesday, August 26, 2009 11:48 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files Sensitivity: Personal Hi Andy, In Declude \proc directory there is a directory called REVIEW which is exactly for this purpose. In the Declude.cfg there is a directive that can override this functionality called AUTOREVIEWON If the decludeproc service is unexpectedly stopped email in the \work directory is moved to the \review directory. If AUTOREVIEW is ON then the user has opted to reprocess these files, if the AUTOREVIEW is commented out then the \Review directory will have a copy of the offending file set and we can use these file to try and isolate the problem. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax mailto:dbar...@declude.com dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Wednesday, August 26, 2009 11:04 AM To: declude.junkmail@declude.com Subject: [Declude.JunkMail] Suggestion: Quarantine problematic Q/D files to match GP1/GP2 files Sensitivity: Personal Hi, Doesn't make much sense to ask a user to submit debug logs AFTER a GP fault that only happens sporadically. How about Declude quarantining the Q/D files in question whenever the C:/Declude.GP* files are written? This way, the customer can attempt to reproduce the problem (using the same Q/D files) after setting the log to Debug mode. Best Regards, Andy --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
[Declude.JunkMail] Missing Messages
I am running SmarterMail 5 with declude. My mail server has been a little odd for the last few days. I have people complaining about not getting mail, but yet some mail is getting through. One particular problem. I can send an email from outside the problem mail server. I see the message in the SMTP log file, but it never shows in the Virus or Junkmail log. I don't seem to have any folders that are growing in size, I just don't see where the message went, or why it was not processed by Declude. I am running a tail on the log files, and there are messages going through just fine as well. _ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Your are asked to notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Prairie Lakes Area Education Agency. Prairie Lakes Area Education Agency accepts no liability for any damage caused by any virus transmitted by this email. - _ Scott Fosseen - Systems Engineer - Prairie Lakes AEA - http://www.aea8.k12.ia.us/tech _ Upper Case: The luggage on the top of the pile. Caps Lock: A fastening to keep your hat on your head. Keyboard: The row of hooks where you keep your keys. Space Bar: A sleazy joint where Martians like to hang out. _ --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
re: [Declude.JunkMail] Missing Messages
maybe hijack is grabbing them? Look in the /spam2 dir -Nick From: Scott Fosseen [Prairie Lakes AEA] sfoss...@aea8.k12.ia.us Sent: Wednesday, August 26, 2009 2:46 PM To: decludejunkmail declude.junkmail@declude.com Subject: [Declude.JunkMail] Missing Messages I am running SmarterMail 5 with declude. My mail server has been a little odd for the last few days. I have people complaining about not getting mail, but yet some mail is getting through. One particular problem. I can send an email from outside the problem mail server. I see the message in the SMTP log file, but it never shows in the Virus or Junkmail log. I don't seem to have any folders that are growing in size, I just don't see where the message went, or why it was not processed by Declude. I am running a tail on the log files, and there are messages going through just fine as well. _ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Your are asked to notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Prairie Lakes Area Education Agency. Prairie Lakes Area Education Agency accepts no liability for any damage caused by any virus transmitted by this email. - _ Scott Fosseen - Systems Engineer - Prairie Lakes AEA - http://www.aea8.k12.ia.us/tech _ Upper Case: The luggage on the top of the pile. Caps Lock: A fastening to keep your hat on your head. Keyboard: The row of hooks where you keep your keys. Space Bar: A sleazy joint where Martians like to hang out. _ --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
Re: [Declude.JunkMail] Missing Messages
Scott, I received your message and I will be calling you shortly to have a look at your server. Thanks. - Original Message - From: Scott Fosseen [Prairie Lakes AEA] sfoss...@aea8.k12.ia.us To: decludejunkmail declude.junkmail@declude.com Sent: Wednesday, August 26, 2009 1:39 PM Subject: [Declude.JunkMail] Missing Messages I am running SmarterMail 5 with declude. My mail server has been a little odd for the last few days. I have people complaining about not getting mail, but yet some mail is getting through. One particular problem. I can send an email from outside the problem mail server. I see the message in the SMTP log file, but it never shows in the Virus or Junkmail log. I don't seem to have any folders that are growing in size, I just don't see where the message went, or why it was not processed by Declude. I am running a tail on the log files, and there are messages going through just fine as well. _ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Your are asked to notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Prairie Lakes Area Education Agency. Prairie Lakes Area Education Agency accepts no liability for any damage caused by any virus transmitted by this email. - _ Scott Fosseen - Systems Engineer - Prairie Lakes AEA - http://www.aea8.k12.ia.us/tech _ Upper Case: The luggage on the top of the pile. Caps Lock: A fastening to keep your hat on your head. Keyboard: The row of hooks where you keep your keys. Space Bar: A sleazy joint where Martians like to hang out. _ --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
[389-12284720-012E] Re: [Declude.JunkMail] Missing Messages
Hello, Please be aware we are receiving copies of the messages below which appear to contain privacy data. You may wish to switch to direct emails. Regards, Mike Scush Inc. scush.com Think green - don't print! From: declude.junkmail@declude.com Sent: Wed, 26 Aug 2009 15:18:56 -0400 To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Missing Messages Scott, I received your message and I will be calling you shortly to have a look at your server. Thanks. - Original Message - From: Scott Fosseen [Prairie Lakes AEA] sfoss...@aea8.k12.ia.us To: decludejunkmail declude.junkmail@declude.com Sent: Wednesday, August 26, 2009 1:39 PM Subject: [Declude.JunkMail] Missing Messages I am running SmarterMail 5 with declude. My mail server has been a little odd for the last few days. I have people complaining about not getting mail, but yet some mail is getting through. One particular problem. I can send an email from outside the problem mail server. I see the message in the SMTP log file, but it never shows in the Virus or Junkmail log. I don't seem to have any folders that are growing in size, I just don't see where the message went, or why it was not processed by Declude. I am running a tail on the log files, and there are messages going through just fine as well. _ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Your are asked to notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Prairie Lakes Area Education Agency. Prairie Lakes Area Education Agency accepts no liability for any damage caused by any virus transmitted by this email. - _ Scott Fosseen - Systems Engineer - Prairie Lakes AEA - http://www.aea8.k12.ia.us/tech _ Upper Case: The luggage on the top of the pile. Caps Lock: A fastening to keep your hat on your head. Keyboard: The row of hooks where you keep your keys. Space Bar: A sleazy joint where Martians like to hang out. _ --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
Re: [Declude.JunkMail] Missing Messages
Declude support was able to sort out the issue fairly quickly. THANKS, When I installed this mail server two years ago it was a fresh install of SmarterMail, and Declude. Then I migrated all my old iMail domains to the SmarterMail server. The default for Declude is to use up to 15 threads to process email messages. The setting has been working fine for me (in retrospect I did have some people complaining about slow delivery, but I blamed that on my Alligate Box and grey listing) Some events happened that caused a backlog up to 25k messages. My thread count is now set to match my hardware (Dual Quad Core with 2 Gig ram - 250 Declude Threads) plus removal of dead rbl in global.cfg seemed to do the trick. -- From: Scott Fosseen [Prairie Lakes AEA] sfoss...@aea8.k12.ia.us Sent: Wednesday, August 26, 2009 1:39 PM To: decludejunkmail declude.junkmail@declude.com Subject: [Declude.JunkMail] Missing Messages I am running SmarterMail 5 with declude. My mail server has been a little odd for the last few days. I have people complaining about not getting mail, but yet some mail is getting through. One particular problem. I can send an email from outside the problem mail server. I see the message in the SMTP log file, but it never shows in the Virus or Junkmail log. I don't seem to have any folders that are growing in size, I just don't see where the message went, or why it was not processed by Declude. I am running a tail on the log files, and there are messages going through just fine as well. _ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Your are asked to notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Prairie Lakes Area Education Agency. Prairie Lakes Area Education Agency accepts no liability for any damage caused by any virus transmitted by this email. - _ Scott Fosseen - Systems Engineer - Prairie Lakes AEA - http://www.aea8.k12.ia.us/tech _ Upper Case: The luggage on the top of the pile. Caps Lock: A fastening to keep your hat on your head. Keyboard: The row of hooks where you keep your keys. Space Bar: A sleazy joint where Martians like to hang out. _ --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- [This E-mail scanned for viruses by Declude Virus on the server aea8.k12.ia.us] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
