Re: [Declude.JunkMail] Declude 2.0 Issues

2005-03-03 Thread Nick Hayer
On 2 Mar 2005 at 18:07, Darin Cox wrote:

Hi Darin,

2.05 will pass email that should have been deleted. The total weight 
may be 3 times your delete weight and the email will still be 
delivered.

Declude tech support is aware of the problem - and as far as I know 
it is unresolved.

I am back to 1.82

-Nick


 Repost.
 
 Just to clarify:  Other than the logging issue you referred to, are
 there any known issues with 2.05?  If so, is there a list I can review
 to determine if we're ready to upgrade?
 
 
 - Original Message - 
 From: Darin Cox [EMAIL PROTECTED]
 To: Declude.JunkMail@declude.com
 Sent: Tuesday, March 01, 2005 1:51 PM
 Subject: Re: [Declude.JunkMail] Declude 2.0 Issues
 
 
 Great response to the concerns, David.  Much appreciated.
 
 Just to clarify:  Other than the logging issue you referred to, are
 there any known issues with 2.05?  If so, is there a list I can review
 to determine if we're ready to upgrade?
 
 Thanks,
 
 Darin.
 
 
 - Original Message - 
 From: David Franco-Rocha [EMAIL PROTECTED]
 To: Declude.JunkMail@declude.com
 Sent: Tuesday, March 01, 2005 1:43 PM
 Subject: [Declude.JunkMail] Declude 2.0 Issues
 
 
 No issue reported to us regarding Declude software will ever be
 considered trivial or unimportant. It is essential that all issues be
 reported to Declude Support. A number of comments made recently on
 these lists refer to issues never reported to Declude.
 
 It should also be understood that the Declude forums are very
 informative for finding out from others whether they have experienced
 similar issues with the software. They are not, however, intended to
 be a mechanism for reporting problems to us.
 
 We have been monitoring the list messages regarding the DELETE action
 when there is a COPYALL account and we are concerned as to perceptions
 that there is a problem or issue with the software.
 
 There is a difference of opinion on how a COPYALL account should
 actually function: (a) to receive a copy of every message processed by
 the mail server, whether legitimate or not; (b) to receive a copy of
 only those messages for which there is at least one valid delivery.
 
 Aside from differing opinions on how the COPYALL account should
 function, our tests show that individual recipients whose per-user
 configurations specified DELETE were in fact being deleted from the
 recipient list and were  not receiving the messages. At the same time,
 however, we discovered that there was information in the log file that
 would lead one to believe that the recipient was not being deleted. If
 the last recipient did not have DELETE as the action to take, the last
 action in the log file would not read DELETE, even if the previous
 recipient had been deleted. We are making the appropriate changes to
 the log file to ensure that all actions taken will be accurately
 recorded. In addition, we are implementing a configurable parameter to
 allow or disallow actions to apply to the COPYALL account. This
 release will be available after user testing and acceptance.
 
 It is important to know that we respond to each and every issue raised
 through our support system and also that when making a quote as to
 what 'Declude' may have said that the correct words are used within
 the appropriate context.
 
 ---
 [This E-mail was scanned for viruses by Declude Virus
 (http://www.declude.com)]
 
 ---
 This E-mail came from the Declude.JunkMail mailing list.  To
 unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
 type unsubscribe Declude.JunkMail.  The archives can be found
 at http://www.mail-archive.com.
 
 ---
 [This E-mail was scanned for viruses by Declude Virus
 (http://www.declude.com)]
 
 ---
 This E-mail came from the Declude.JunkMail mailing list.  To
 unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
 type unsubscribe Declude.JunkMail.  The archives can be found
 at http://www.mail-archive.com.
 


---
[This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)]

---
This E-mail came from the Declude.JunkMail mailing list.  To
unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
type unsubscribe Declude.JunkMail.  The archives can be found
at http://www.mail-archive.com.


RE: [Declude.JunkMail] Declude 2.0 Issues

2005-03-03 Thread Erik
It would be nice Declude would post this information instead of ignoring
requests or using not a priority as a result.  The DELETE action is not
taking the action it should.

We too have reverted back to 1.82 as this version seems to be steady for us.



-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Nick Hayer
Sent: Thursday, March 03, 2005 4:27 PM
To: Declude.JunkMail@declude.com
Subject: Re: [Declude.JunkMail] Declude 2.0 Issues


On 2 Mar 2005 at 18:07, Darin Cox wrote:

Hi Darin,

2.05 will pass email that should have been deleted. The total weight 
may be 3 times your delete weight and the email will still be 
delivered.

Declude tech support is aware of the problem - and as far as I know 
it is unresolved.

I am back to 1.82

-Nick


 Repost.
 
 Just to clarify:  Other than the logging issue you referred to, are 
 there any known issues with 2.05?  If so, is there a list I can review 
 to determine if we're ready to upgrade?
 
 
 - Original Message -
 From: Darin Cox [EMAIL PROTECTED]
 To: Declude.JunkMail@declude.com
 Sent: Tuesday, March 01, 2005 1:51 PM
 Subject: Re: [Declude.JunkMail] Declude 2.0 Issues
 
 
 Great response to the concerns, David.  Much appreciated.
 
 Just to clarify:  Other than the logging issue you referred to, are 
 there any known issues with 2.05?  If so, is there a list I can review 
 to determine if we're ready to upgrade?
 
 Thanks,
 
 Darin.
 
 
 - Original Message -
 From: David Franco-Rocha [EMAIL PROTECTED]
 To: Declude.JunkMail@declude.com
 Sent: Tuesday, March 01, 2005 1:43 PM
 Subject: [Declude.JunkMail] Declude 2.0 Issues
 
 
 No issue reported to us regarding Declude software will ever be 
 considered trivial or unimportant. It is essential that all issues be 
 reported to Declude Support. A number of comments made recently on 
 these lists refer to issues never reported to Declude.
 
 It should also be understood that the Declude forums are very 
 informative for finding out from others whether they have experienced 
 similar issues with the software. They are not, however, intended to 
 be a mechanism for reporting problems to us.
 
 We have been monitoring the list messages regarding the DELETE action 
 when there is a COPYALL account and we are concerned as to perceptions 
 that there is a problem or issue with the software.
 
 There is a difference of opinion on how a COPYALL account should 
 actually function: (a) to receive a copy of every message processed by 
 the mail server, whether legitimate or not; (b) to receive a copy of 
 only those messages for which there is at least one valid delivery.
 
 Aside from differing opinions on how the COPYALL account should 
 function, our tests show that individual recipients whose per-user 
 configurations specified DELETE were in fact being deleted from the 
 recipient list and were  not receiving the messages. At the same time, 
 however, we discovered that there was information in the log file that 
 would lead one to believe that the recipient was not being deleted. If 
 the last recipient did not have DELETE as the action to take, the last 
 action in the log file would not read DELETE, even if the previous 
 recipient had been deleted. We are making the appropriate changes to 
 the log file to ensure that all actions taken will be accurately 
 recorded. In addition, we are implementing a configurable parameter to 
 allow or disallow actions to apply to the COPYALL account. This 
 release will be available after user testing and acceptance.
 
 It is important to know that we respond to each and every issue raised 
 through our support system and also that when making a quote as to 
 what 'Declude' may have said that the correct words are used within 
 the appropriate context.
 
 ---
 [This E-mail was scanned for viruses by Declude Virus 
 (http://www.declude.com)]
 
 ---
 This E-mail came from the Declude.JunkMail mailing list.  To 
 unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type 
 unsubscribe Declude.JunkMail.  The archives can be found at 
 http://www.mail-archive.com.
 
 ---
 [This E-mail was scanned for viruses by Declude Virus 
 (http://www.declude.com)]
 
 ---
 This E-mail came from the Declude.JunkMail mailing list.  To 
 unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type 
 unsubscribe Declude.JunkMail.  The archives can be found at 
 http://www.mail-archive.com.
 


---
[This E-mail was scanned for viruses by Declude Virus
(http://www.declude.com)]

---
This E-mail came from the Declude.JunkMail mailing list.  To unsubscribe,
just send an E-mail to [EMAIL PROTECTED], and type unsubscribe
Declude.JunkMail.  The archives can be found at
http://www.mail-archive.com.

---
[This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)]

---
This E-mail came from the Declude.JunkMail mailing list.  To
unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
type unsubscribe Declude.JunkMail

RE: [Declude.JunkMail] Declude 2.0 Issues

2005-03-03 Thread Andy Schmidt
Hi,

I just was contacted by Declude and provided various config files.

Apparently my support@ email from last night was not received, possibly
related to the server problems they are having today.  So, if you have been
sending your problems to support and have not heard back, you may need to
confirm receipt.

Best Regards
Andy Schmidt

HM Systems Software, Inc.
600 East Crescent Avenue, Suite 203
Upper Saddle River, NJ 07458-1846

Phone:  +1 201 934-3414 x20 (Business)
Fax:+1 201 934-9206

http://www.HM-Software.com/


-Original Message-
From: Erik
Sent: Thursday, March 03, 2005 11:00 AM

It would be nice Declude would post this information instead of ignoring
requests or using not a priority as a result.  The DELETE action is not
taking the action it should.

We too have reverted back to 1.82 as this version seems to be steady for us.





---
[This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)]

---
This E-mail came from the Declude.JunkMail mailing list.  To
unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
type unsubscribe Declude.JunkMail.  The archives can be found
at http://www.mail-archive.com.


RE: [Declude.JunkMail] Declude 2.0 Issues

2005-03-03 Thread John Carter
Don't know if this contributes anything, but I have noted one thing.  At LOW
logging in 2.0.5 for a message weighing more than the delete threshold,
the dec.log shows L1 Message OK indicating it was ok for delivery, but
will still be deleted.  This is confirmed by looking at the sys.txt log.
It didn't do that in 1.82 and earlier.  There I got a single Tests failed
line.  I have no user config.

John

03/03/2005 14:11:04 Q6f4a00480158fbbd L1 Message OK
03/03/2005 14:11:04 Q6f4a00480158fbbd Tests failed [weight=34]:
NOLEGITCONTENT=IGNORE IPNOTINMX=IGNORE SBL=WARN SPAMCOP=WARN BADHEADERS=WARN
SPAMHEADERS=WARN JCFILTER=DELETE SNIFFER=WARN WEIGHT10=SUBJECT
WEIGHT20=DELETE 



-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Nick Hayer
Sent: Thursday, March 03, 2005 9:27 AM
To: Declude.JunkMail@declude.com
Subject: Re: [Declude.JunkMail] Declude 2.0 Issues

On 2 Mar 2005 at 18:07, Darin Cox wrote:

Hi Darin,

2.05 will pass email that should have been deleted. The total weight may be
3 times your delete weight and the email will still be delivered.

Declude tech support is aware of the problem - and as far as I know it is
unresolved.

I am back to 1.82

-Nick


 Repost.
 
 Just to clarify:  Other than the logging issue you referred to, are 
 there any known issues with 2.05?  If so, is there a list I can review 
 to determine if we're ready to upgrade?
 
 
 - Original Message -
 From: Darin Cox [EMAIL PROTECTED]
 To: Declude.JunkMail@declude.com
 Sent: Tuesday, March 01, 2005 1:51 PM
 Subject: Re: [Declude.JunkMail] Declude 2.0 Issues
 
 
 Great response to the concerns, David.  Much appreciated.
 
 Just to clarify:  Other than the logging issue you referred to, are 
 there any known issues with 2.05?  If so, is there a list I can review 
 to determine if we're ready to upgrade?
 
 Thanks,
 
 Darin.
 
 
 - Original Message -
 From: David Franco-Rocha [EMAIL PROTECTED]
 To: Declude.JunkMail@declude.com
 Sent: Tuesday, March 01, 2005 1:43 PM
 Subject: [Declude.JunkMail] Declude 2.0 Issues
 
 
 No issue reported to us regarding Declude software will ever be 
 considered trivial or unimportant. It is essential that all issues be 
 reported to Declude Support. A number of comments made recently on 
 these lists refer to issues never reported to Declude.
 
 It should also be understood that the Declude forums are very 
 informative for finding out from others whether they have experienced 
 similar issues with the software. They are not, however, intended to 
 be a mechanism for reporting problems to us.
 
 We have been monitoring the list messages regarding the DELETE action 
 when there is a COPYALL account and we are concerned as to perceptions 
 that there is a problem or issue with the software.
 
 There is a difference of opinion on how a COPYALL account should 
 actually function: (a) to receive a copy of every message processed by 
 the mail server, whether legitimate or not; (b) to receive a copy of 
 only those messages for which there is at least one valid delivery.
 
 Aside from differing opinions on how the COPYALL account should 
 function, our tests show that individual recipients whose per-user 
 configurations specified DELETE were in fact being deleted from the 
 recipient list and were  not receiving the messages. At the same time, 
 however, we discovered that there was information in the log file that 
 would lead one to believe that the recipient was not being deleted. If 
 the last recipient did not have DELETE as the action to take, the last 
 action in the log file would not read DELETE, even if the previous 
 recipient had been deleted. We are making the appropriate changes to 
 the log file to ensure that all actions taken will be accurately 
 recorded. In addition, we are implementing a configurable parameter to 
 allow or disallow actions to apply to the COPYALL account. This 
 release will be available after user testing and acceptance.
 
 It is important to know that we respond to each and every issue raised 
 through our support system and also that when making a quote as to 
 what 'Declude' may have said that the correct words are used within 
 the appropriate context.
 
 ---
 [This E-mail was scanned for viruses by Declude Virus 
 (http://www.declude.com)]
 
 ---
 This E-mail came from the Declude.JunkMail mailing list.  To 
 unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type 
 unsubscribe Declude.JunkMail.  The archives can be found at 
 http://www.mail-archive.com.
 
 ---
 [This E-mail was scanned for viruses by Declude Virus 
 (http://www.declude.com)]
 
 ---
 This E-mail came from the Declude.JunkMail mailing list.  To 
 unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type 
 unsubscribe Declude.JunkMail.  The archives can be found at 
 http://www.mail-archive.com.
 


---
[This E-mail was scanned for viruses by Declude Virus
(http://www.declude.com)]

---
This E-mail came from

Re: [Declude.JunkMail] Declude 2.0 Issues

2005-03-02 Thread Darin Cox
Repost.

Just to clarify:  Other than the logging issue you referred to, are there
any known issues with 2.05?  If so, is there a list I can review to
determine if we're ready to upgrade?


- Original Message - 
From: Darin Cox [EMAIL PROTECTED]
To: Declude.JunkMail@declude.com
Sent: Tuesday, March 01, 2005 1:51 PM
Subject: Re: [Declude.JunkMail] Declude 2.0 Issues


Great response to the concerns, David.  Much appreciated.

Just to clarify:  Other than the logging issue you referred to, are there
any known issues with 2.05?  If so, is there a list I can review to
determine if we're ready to upgrade?

Thanks,

Darin.


- Original Message - 
From: David Franco-Rocha [EMAIL PROTECTED]
To: Declude.JunkMail@declude.com
Sent: Tuesday, March 01, 2005 1:43 PM
Subject: [Declude.JunkMail] Declude 2.0 Issues


No issue reported to us regarding Declude software will ever be considered
trivial or unimportant. It is essential that all issues be reported to
Declude Support. A number of comments made recently on these lists refer to
issues never reported to Declude.

It should also be understood that the Declude forums are very informative
for finding out from others whether they have experienced similar issues
with the software. They are not, however, intended to be a mechanism for
reporting problems to us.

We have been monitoring the list messages regarding the DELETE action when
there is a COPYALL account and we are concerned as to perceptions that
there is a problem or issue with the software.

There is a difference of opinion on how a COPYALL account should actually
function: (a) to receive a copy of every message processed by the mail
server, whether legitimate or not; (b) to receive a copy of only those
messages for which there is at least one valid delivery.

Aside from differing opinions on how the COPYALL account should function,
our tests show that individual recipients whose per-user configurations
specified DELETE were in fact being deleted from the recipient list and
were  not receiving the messages. At the same time, however, we discovered
that
there was information in the log file that would lead one to believe that
the recipient was not being deleted. If the last recipient did not have
DELETE as the action to take, the last action in the log file would
not read DELETE, even if the previous recipient had been deleted. We are
making the appropriate changes to the log file to ensure that all actions
taken will be accurately recorded. In addition, we are implementing a
configurable parameter to allow or disallow actions to apply to the
COPYALL account. This release will be available after user testing and
acceptance.

It is important to know that we respond to each and every issue raised
through our support system and also that when making a quote as to what
'Declude' may have said that the correct words are used within the
appropriate context.

---
[This E-mail was scanned for viruses by Declude Virus
(http://www.declude.com)]

---
This E-mail came from the Declude.JunkMail mailing list.  To
unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
type unsubscribe Declude.JunkMail.  The archives can be found
at http://www.mail-archive.com.

---
[This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)]

---
This E-mail came from the Declude.JunkMail mailing list.  To
unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
type unsubscribe Declude.JunkMail.  The archives can be found
at http://www.mail-archive.com.


Re: [Declude.JunkMail] Declude 2.0 Issues

2005-03-02 Thread Scott Fisher
I'd be curious too.
I've made two attempts with the earlier pre 2.05 version to make the jump 
forward and have dropped back to 1.82 twice.
It's made me a little gunshy.

I'm not seeing a lot of votes of confidence on the list for 2.05...
- Original Message - 
From: Darin Cox [EMAIL PROTECTED]
To: Declude.JunkMail@declude.com
Sent: Wednesday, March 02, 2005 5:07 PM
Subject: Re: [Declude.JunkMail] Declude 2.0 Issues


Repost.
Just to clarify:  Other than the logging issue you referred to, are there
any known issues with 2.05?  If so, is there a list I can review to
determine if we're ready to upgrade?
- Original Message - 
From: Darin Cox [EMAIL PROTECTED]
To: Declude.JunkMail@declude.com
Sent: Tuesday, March 01, 2005 1:51 PM
Subject: Re: [Declude.JunkMail] Declude 2.0 Issues

Great response to the concerns, David.  Much appreciated.
Just to clarify:  Other than the logging issue you referred to, are there
any known issues with 2.05?  If so, is there a list I can review to
determine if we're ready to upgrade?
Thanks,
Darin.
- Original Message - 
From: David Franco-Rocha [EMAIL PROTECTED]
To: Declude.JunkMail@declude.com
Sent: Tuesday, March 01, 2005 1:43 PM
Subject: [Declude.JunkMail] Declude 2.0 Issues

No issue reported to us regarding Declude software will ever be considered
trivial or unimportant. It is essential that all issues be reported to
Declude Support. A number of comments made recently on these lists refer 
to
issues never reported to Declude.

It should also be understood that the Declude forums are very informative
for finding out from others whether they have experienced similar issues
with the software. They are not, however, intended to be a mechanism for
reporting problems to us.
We have been monitoring the list messages regarding the DELETE action when
there is a COPYALL account and we are concerned as to perceptions that
there is a problem or issue with the software.
There is a difference of opinion on how a COPYALL account should actually
function: (a) to receive a copy of every message processed by the mail
server, whether legitimate or not; (b) to receive a copy of only those
messages for which there is at least one valid delivery.
Aside from differing opinions on how the COPYALL account should function,
our tests show that individual recipients whose per-user configurations
specified DELETE were in fact being deleted from the recipient list and
were  not receiving the messages. At the same time, however, we discovered
that
there was information in the log file that would lead one to believe that
the recipient was not being deleted. If the last recipient did not have
DELETE as the action to take, the last action in the log file would
not read DELETE, even if the previous recipient had been deleted. We are
making the appropriate changes to the log file to ensure that all actions
taken will be accurately recorded. In addition, we are implementing a
configurable parameter to allow or disallow actions to apply to the
COPYALL account. This release will be available after user testing and
acceptance.
It is important to know that we respond to each and every issue raised
through our support system and also that when making a quote as to what
'Declude' may have said that the correct words are used within the
appropriate context.
---
[This E-mail was scanned for viruses by Declude Virus
(http://www.declude.com)]
---

This E-mail came from the Declude.JunkMail mailing list.  To
unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
type unsubscribe Declude.JunkMail.  The archives can be found
at http://www.mail-archive.com.
---
[This E-mail was scanned for viruses by Declude Virus 
(http://www.declude.com)]

---
This E-mail came from the Declude.JunkMail mailing list.  To
unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
type unsubscribe Declude.JunkMail.  The archives can be found
at http://www.mail-archive.com.
---
[This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)]
---
This E-mail came from the Declude.JunkMail mailing list.  To
unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
type unsubscribe Declude.JunkMail.  The archives can be found
at http://www.mail-archive.com.


[Declude.JunkMail] Declude 2.0 Issues

2005-03-01 Thread David Franco-Rocha
No issue reported to us regarding Declude software will ever be considered
trivial or unimportant. It is essential that all issues be reported to
Declude Support. A number of comments made recently on these lists refer to
issues never reported to Declude.
It should also be understood that the Declude forums are very informative
for finding out from others whether they have experienced similar issues
with the software. They are not, however, intended to be a mechanism for
reporting problems to us.
We have been monitoring the list messages regarding the DELETE action when
there is a COPYALL account and we are concerned as to perceptions that
there is a problem or issue with the software.
There is a difference of opinion on how a COPYALL account should actually
function: (a) to receive a copy of every message processed by the mail
server, whether legitimate or not; (b) to receive a copy of only those
messages for which there is at least one valid delivery.
Aside from differing opinions on how the COPYALL account should function,
our tests show that individual recipients whose per-user configurations
specified DELETE were in fact being deleted from the recipient list and
were  not receiving the messages. At the same time, however, we discovered 
that
there was information in the log file that would lead one to believe that
the recipient was not being deleted. If the last recipient did not have
DELETE as the action to take, the last action in the log file would
not read DELETE, even if the previous recipient had been deleted. We are
making the appropriate changes to the log file to ensure that all actions
taken will be accurately recorded. In addition, we are implementing a
configurable parameter to allow or disallow actions to apply to the
COPYALL account. This release will be available after user testing and 
acceptance.

It is important to know that we respond to each and every issue raised
through our support system and also that when making a quote as to what
'Declude' may have said that the correct words are used within the
appropriate context. 

---
[This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)]
---
This E-mail came from the Declude.JunkMail mailing list.  To
unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
type unsubscribe Declude.JunkMail.  The archives can be found
at http://www.mail-archive.com.


Re: [Declude.JunkMail] Declude 2.0 Issues

2005-03-01 Thread Darin Cox
Great response to the concerns, David.  Much appreciated.

Just to clarify:  Other than the logging issue you referred to, are there
any known issues with 2.05?  If so, is there a list I can review to
determine if we're ready to upgrade?

Thanks,

Darin.


- Original Message - 
From: David Franco-Rocha [EMAIL PROTECTED]
To: Declude.JunkMail@declude.com
Sent: Tuesday, March 01, 2005 1:43 PM
Subject: [Declude.JunkMail] Declude 2.0 Issues


No issue reported to us regarding Declude software will ever be considered
trivial or unimportant. It is essential that all issues be reported to
Declude Support. A number of comments made recently on these lists refer to
issues never reported to Declude.

It should also be understood that the Declude forums are very informative
for finding out from others whether they have experienced similar issues
with the software. They are not, however, intended to be a mechanism for
reporting problems to us.

We have been monitoring the list messages regarding the DELETE action when
there is a COPYALL account and we are concerned as to perceptions that
there is a problem or issue with the software.

There is a difference of opinion on how a COPYALL account should actually
function: (a) to receive a copy of every message processed by the mail
server, whether legitimate or not; (b) to receive a copy of only those
messages for which there is at least one valid delivery.

Aside from differing opinions on how the COPYALL account should function,
our tests show that individual recipients whose per-user configurations
specified DELETE were in fact being deleted from the recipient list and
were  not receiving the messages. At the same time, however, we discovered
that
there was information in the log file that would lead one to believe that
the recipient was not being deleted. If the last recipient did not have
DELETE as the action to take, the last action in the log file would
not read DELETE, even if the previous recipient had been deleted. We are
making the appropriate changes to the log file to ensure that all actions
taken will be accurately recorded. In addition, we are implementing a
configurable parameter to allow or disallow actions to apply to the
COPYALL account. This release will be available after user testing and
acceptance.

It is important to know that we respond to each and every issue raised
through our support system and also that when making a quote as to what
'Declude' may have said that the correct words are used within the
appropriate context.

---
[This E-mail was scanned for viruses by Declude Virus
(http://www.declude.com)]

---
This E-mail came from the Declude.JunkMail mailing list.  To
unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
type unsubscribe Declude.JunkMail.  The archives can be found
at http://www.mail-archive.com.

---
[This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)]

---
This E-mail came from the Declude.JunkMail mailing list.  To
unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
type unsubscribe Declude.JunkMail.  The archives can be found
at http://www.mail-archive.com.


RE: [Declude.JunkMail] Declude 2.0 Issues

2005-03-01 Thread Erik
Since we did use the essential means of reporting this problem, we still
got back:

No.  Declude Confirm hasn't been changed in a number of years, so it is not
currently a high priority.

-Scott


And:

As for Declude Confirm, I understand that it is a priority for you.  The
reasons why it isn't a very high priority right now are that [1] it is a
free program, and taking time to modify it takes away from time making
changes to products our customers are paying for, and [2] this is an issue
that has been in the Declude Confirm code for many years without anyone
reporting it.  Unfortunately, there are just too many things that need to be
done, and not enough time for everything.

-Scott

 


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of David Franco-Rocha
Sent: Tuesday, March 01, 2005 7:43 PM
To: Declude.JunkMail@declude.com
Subject: [Declude.JunkMail] Declude 2.0 Issues


No issue reported to us regarding Declude software will ever be considered
trivial or unimportant. It is essential that all issues be reported to
Declude Support. A number of comments made recently on these lists refer to
issues never reported to Declude.

It should also be understood that the Declude forums are very informative
for finding out from others whether they have experienced similar issues
with the software. They are not, however, intended to be a mechanism for
reporting problems to us.

We have been monitoring the list messages regarding the DELETE action when
there is a COPYALL account and we are concerned as to perceptions that there
is a problem or issue with the software.

There is a difference of opinion on how a COPYALL account should actually
function: (a) to receive a copy of every message processed by the mail
server, whether legitimate or not; (b) to receive a copy of only those
messages for which there is at least one valid delivery.

Aside from differing opinions on how the COPYALL account should function,
our tests show that individual recipients whose per-user configurations
specified DELETE were in fact being deleted from the recipient list and were
not receiving the messages. At the same time, however, we discovered 
that
there was information in the log file that would lead one to believe that
the recipient was not being deleted. If the last recipient did not have
DELETE as the action to take, the last action in the log file would not read
DELETE, even if the previous recipient had been deleted. We are making the
appropriate changes to the log file to ensure that all actions taken will be
accurately recorded. In addition, we are implementing a configurable
parameter to allow or disallow actions to apply to the COPYALL account. This
release will be available after user testing and 
acceptance.

It is important to know that we respond to each and every issue raised
through our support system and also that when making a quote as to what
'Declude' may have said that the correct words are used within the
appropriate context. 

---
[This E-mail was scanned for viruses by Declude Virus
(http://www.declude.com)]

---
This E-mail came from the Declude.JunkMail mailing list.  To unsubscribe,
just send an E-mail to [EMAIL PROTECTED], and type unsubscribe
Declude.JunkMail.  The archives can be found at
http://www.mail-archive.com.

---
[This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)]

---
This E-mail came from the Declude.JunkMail mailing list.  To
unsubscribe, just send an E-mail to [EMAIL PROTECTED], and
type unsubscribe Declude.JunkMail.  The archives can be found
at http://www.mail-archive.com.