Hi Dave,
The Diags.txt I had sent was created from THIS MORNING (I had made a point of restarting DecludeProc to get a "current" status). So CommTouch was definitely reported as "OFF" at that time. It had been reported as "ON" in June, the previous time that the server had been started (for security fixes). I cleared the DNS cache and restarted DecludeProc and now Diags.txt reports "ON" for CommTouch. So thanks for re-activating it. So - that leaves a whole bunch of new concerns: - If you ONLY migrated servers THIS week, then THIS was NOT the reason. CommTouch had stopped after 6/27, which is 11 days ago. (That's the last date your log files showed any CommTouch hits!) However, it's the exact date of my new renewal term! So what precisely happened on 6/28 at midnight? - Irregardless, if you switched IP addresses for some of your servers, that you obviously would have to FIRST update your OWN DNS a week prior (or whatever the old TTL was) to change the TTL for that DNS record to something extremely short (e.g., hours). A week later, after the old TTL had expired, you could THEN change the DNS record to the NEW IP address and update the TTL to the longer period again. If you simply switched IP addresses without prior TTL adjustments, then your customers would NOT see the new IP until the old TTL had run out. Although this was not the problem I my case - which host name are we talking about and how was this migration executed if you feel that your customers have to flush their DNS cache to obtain the new server address? Best Regards, Andy From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David Barker Sent: Wednesday, July 08, 2009 11:04 AM To: declude.vi...@declude.com Subject: RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it? Sensitivity: Personal We just migrated servers this week. It is possible your DNS is using cached information. Remember a diags.txt is only created on startup so you may have old information. Can you flush your DNS cache and restart Declude to see if it resolves the problem. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax <mailto:dbar...@declude.com> dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Wednesday, July 08, 2009 10:20 AM To: declude.vi...@declude.com; declude.junkmail@declude.com Subject: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it? Sensitivity: Personal Hi, I noticed that ZeroHour stopped catching any viruses after 6/28 - and, after investigating, I now realize it no longer traps any Spam. There were NO changes to any .CFG (or other Declude files). I'm enclosing the most recent Diags.txt (from 6/18, where CommTouch was ON) and then one from today after I made a point of manually restarting DecludeProc. Suddenly, it reports CommTouch as OFF? My customer screen shows: Host Information Declude Imail Perpetual Lic. [omitted] 28 Jun 2010 AVG Activated Current CommTouch Activated It can't be a coincidence that CommTouch stopped working 3 weeks ago, on the exact anniversary date of my (renewed) agreement? Since I only purchased CommTouch a few weeks ago, I'm new to this. So, what do Declude customers have to do after purchasing CommTouch or after renewing their service agreements to make sure that the software will continue to work with a complete function set? This way, I can add yet another reminder to my calendar (besides monitoring the AVG licensing renewal date). Overall Server Virus Summary Report Total Messages Processed: 21,868 Virus Infected Messages: 60 Percentage Infected: 0.27% VIRUS # INFECTED PERCENTAGE OUTLOOK 'BLANK FOLDING' VULNERABILITY 33 0.15% OUTLOOK 'CR' VULNERABILITY 11 0.05% OUTLOOK 'MIME SEGMENT IN MIME PREAMBLE' VULNERABILITY 8 0.04% I-WORM/MYDOOM.O 3 0.01% I-WORM/MYDOOM.BE 1 0.00% I-WORM/MYDOOM.N 1 0.00% NON STANDARD HEADER VULNERABILITY 1 0.00% TROJAN.IFRAME-3 1 0.00% WORM.BAGLE-ZIPPWD-35 1 0.00% Virus Scanner Summary Report (Integrated AVG Scanner) Total Messages Processed: 21,868 Virus Infected Messages: 5 Percentage Infected: 0.02% VIRUS # INFECTED PERCENTAGE I-WORM/MYDOOM.O 3 0.01% I-WORM/MYDOOM.BE 1 0.00% I-WORM/MYDOOM.N 1 0.00% Virus Scanner Summary Report (ClamAV) Total Messages Processed: 21,868 Virus Infected Messages: 2 Percentage Infected: 0.01% VIRUS # INFECTED PERCENTAGE TROJAN.IFRAME-3 1 0.00% WORM.BAGLE-ZIPPWD-35 1 0.00% Best Regards, Andy --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
