Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt
Shock for me too. I hope John will keep it up and that the whole thing won't fold away. - Original Message - From: Dean Lawrence To: Declude.JunkMail@declude.com Sent: Wednesday, January 30, 2013 4:13 PM Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt Wow, that comes as a bit of a shock! Like I said, I just worked with David a couple of weeks ago. Thanks for the information Steve. On Wed, Jan 30, 2013 at 6:14 PM, Steve Cirivello wrote: I did hear from Declude yesterday afternoon and again this morning. John reports our IS EXPIRED KEY problem is finally repaired (on the 9th day after the initial voice/email inquiries.) He also wrote: "David and Linda have both left our company and I will be your primary contact. We are experiencing overload on our virtual call machine for receiving calls and are in the process of correcting all calls forwarding." You might email jprovost at the declude.com domain. 603 479 7640 was also contained in his message. It's not clear if support@ is being monitored, or, David's and Linda's addresses. David/Linda - thank you for many years of excellent customer service. Steve - Original Message - From: Dean Lawrence To: Declude.JunkMail@declude.com Sent: Wednesday, January 30, 2013 9:52 AM Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt Steve, were you able to get ahold of anyone at Declude? I need to reach them as well and am running into similar issues as you. The odd thing is, is that I Dave Barker a couple of weeks ago. On Mon, Jan 28, 2013 at 5:22 PM, Steve Cirivello wrote: Thank you Ben for your suggestions. The CODE/key as shown in our account on declude.com is identical to the value that's been in our declude.cfg file for some time. Our account page shows valid through Jan 2014, but, there's a red circle (not the usual greeen circle) in the upper left corner of the product/subscription status display box. John (a new voice) fixed the subscription date last Wednesday morning. After the call, I bounced decludeproc, and, IS EXPIRED KEY is still in diags.txt. Since that call with John last Wednesday morning, email messages to the usual addresses (including supp...@declude.com) are unanswered. Phone calls to Declude are not answered (except the auto-attendant) - 1 for sales now rolls to a Skype authentication, and 2 for support rolls to voice mail. I've bounced decludeproc several times a day since last Wednesday morning - no change. Daily emails and voice messages remain unanswered. This is very unusual. Maybe it's just this customer? Steve - Original Message - From: SM Admin To: Declude.JunkMail@declude.com Sent: Monday, January 28, 2013 10:29 AM Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt Is it possible that they issued you a new key when you renewed? And what emails did you write to? Ben From: Steve Cirivello Sent: Monday, January 28, 2013 7:18 AM To: Declude.JunkMail@declude.com Subject: SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt Hello, We've been a Declude customer for many years. We renewed the annual subscription last Monday, and, on Tuesday, Declude (for IMail) stopped working with IS EXPIRED KEY in diags.txt We've been unable to reach anyone at Declude by phone or email since last Wednesday morning. Has anyone contacted Declude recently and received a reply? Also, any suggestions for temporarily working around the IS EXPIRED KEY error. Our customer/partner login on declude.com shows our subscription is valid until Jan 2014. (We've considered purchasing a new subscription to get a new CODE/key, but if the purchase and CODE delivery process isn't completely automated we'd still be stuck.) Thanks. Steve --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and
Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt
Wow, that comes as a bit of a shock! Like I said, I just worked with David a couple of weeks ago. Thanks for the information Steve. On Wed, Jan 30, 2013 at 6:14 PM, Steve Cirivello wrote: > ** > I did hear from Declude yesterday afternoon and again this morning. John > reports our IS EXPIRED KEY problem is finally repaired (on the 9th day > after the initial voice/email inquiries.) > > He also wrote: "David and Linda have both left our company and I will be > your primary contact. We are experiencing overload on our virtual call > machine for receiving calls and are in the process of correcting all calls > forwarding." > > You might email jprovost at the declude.com domain. 603 479 7640 was > also contained in his message. It's not clear if support@ is being > monitored, or, David's and Linda's addresses. > > David/Linda - thank you for many years of excellent customer service. > > Steve > > > - Original Message - > *From:* Dean Lawrence > *To:* Declude.JunkMail@declude.com > *Sent:* Wednesday, January 30, 2013 9:52 AM > *Subject:* Re: [Declude.JunkMail] Declude subscription valid but IS > EXPIRED KEY in diags.txt > > Steve, were you able to get ahold of anyone at Declude? I need to reach > them as well and am running into similar issues as you. The odd thing is, > is that I Dave Barker a couple of weeks ago. > > > On Mon, Jan 28, 2013 at 5:22 PM, Steve Cirivello < > scirive...@compuserve.com> wrote: > >> ** >> Thank you Ben for your suggestions. The CODE/key as shown in our account >> on declude.com is identical to the value that's been in our declude.cfg >> file for some time. Our account page shows valid through Jan 2014, but, >> there's a red circle (not the usual greeen circle) in the upper left corner >> of the product/subscription status display box. >> >> John (a new voice) fixed the subscription date last Wednesday morning. >> After the call, I bounced decludeproc, and, IS EXPIRED KEY is still in >> diags.txt. >> >> Since that call with John last Wednesday morning, email messages to the >> usual addresses (including supp...@declude.com) are unanswered. Phone >> calls to Declude are not answered (except the auto-attendant) - 1 for >> sales now rolls to a Skype authentication, and 2 for support rolls to >> voice mail. >> >> I've bounced decludeproc several times a day since last Wednesday morning >> - no change. Daily emails and voice messages remain unanswered. >> >> This is very unusual. Maybe it's just this customer? >> >> Steve >> >> >> - Original Message - >> *From:* SM Admin >> *To:* Declude.JunkMail@declude.com >> *Sent:* Monday, January 28, 2013 10:29 AM >> *Subject:* Re: [Declude.JunkMail] Declude subscription valid but IS >> EXPIRED KEY in diags.txt >> >> Is it possible that they issued you a new key when you renewed? >> >> And what emails did you write to? >> >> Ben >> >> *From:* Steve Cirivello >> *Sent:* Monday, January 28, 2013 7:18 AM >> *To:* Declude.JunkMail@declude.com >> *Subject:* SPAM-LOW: [Declude.JunkMail] Declude subscription valid but >> IS EXPIRED KEY in diags.txt >> >> Hello, >> >> We've been a Declude customer for many years. We renewed the annual >> subscription last Monday, and, on Tuesday, Declude (for IMail) stopped >> working with IS EXPIRED KEY in diags.txt >> >> We've been unable to reach anyone at Declude by phone or email since last >> Wednesday morning. Has anyone contacted Declude recently and received a >> reply? >> >> Also, any suggestions for temporarily working around the IS EXPIRED KEY >> error. Our customer/partner login on declude.com shows our subscription >> is valid until Jan 2014. (We've considered purchasing a new subscription >> to get a new CODE/key, but if the purchase and CODE delivery process isn't >> completely automated we'd still be stuck.) >> >> Thanks. >> >> Steve >> >> >> --- This E-mail came from the Declude.JunkMail mailing list. To >> unsubscribe, just send an E-mail to imail...@declude.com, and type >> "unsubscribe Declude.JunkMail". The archives can be found at >> http://www.mail-archive.com. >> >> --- This E-mail came from the Declude.JunkMail mailing list. To >> unsubscribe, just send an E-mail to imail...@declude.com, and type >> "unsubscribe Declude.JunkMail". The archives can be found at >> http://www.mail-archive.com. >> >> >> --- This E-mai
Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt
I did hear from Declude yesterday afternoon and again this morning. John reports our IS EXPIRED KEY problem is finally repaired (on the 9th day after the initial voice/email inquiries.) He also wrote: "David and Linda have both left our company and I will be your primary contact. We are experiencing overload on our virtual call machine for receiving calls and are in the process of correcting all calls forwarding." You might email jprovost at the declude.com domain. 603 479 7640 was also contained in his message. It's not clear if support@ is being monitored, or, David's and Linda's addresses. David/Linda - thank you for many years of excellent customer service. Steve - Original Message - From: Dean Lawrence To: Declude.JunkMail@declude.com Sent: Wednesday, January 30, 2013 9:52 AM Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt Steve, were you able to get ahold of anyone at Declude? I need to reach them as well and am running into similar issues as you. The odd thing is, is that I Dave Barker a couple of weeks ago. On Mon, Jan 28, 2013 at 5:22 PM, Steve Cirivello wrote: Thank you Ben for your suggestions. The CODE/key as shown in our account on declude.com is identical to the value that's been in our declude.cfg file for some time. Our account page shows valid through Jan 2014, but, there's a red circle (not the usual greeen circle) in the upper left corner of the product/subscription status display box. John (a new voice) fixed the subscription date last Wednesday morning. After the call, I bounced decludeproc, and, IS EXPIRED KEY is still in diags.txt. Since that call with John last Wednesday morning, email messages to the usual addresses (including supp...@declude.com) are unanswered. Phone calls to Declude are not answered (except the auto-attendant) - 1 for sales now rolls to a Skype authentication, and 2 for support rolls to voice mail. I've bounced decludeproc several times a day since last Wednesday morning - no change. Daily emails and voice messages remain unanswered. This is very unusual. Maybe it's just this customer? Steve - Original Message - From: SM Admin To: Declude.JunkMail@declude.com Sent: Monday, January 28, 2013 10:29 AM Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt Is it possible that they issued you a new key when you renewed? And what emails did you write to? Ben From: Steve Cirivello Sent: Monday, January 28, 2013 7:18 AM To: Declude.JunkMail@declude.com Subject: SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt Hello, We've been a Declude customer for many years. We renewed the annual subscription last Monday, and, on Tuesday, Declude (for IMail) stopped working with IS EXPIRED KEY in diags.txt We've been unable to reach anyone at Declude by phone or email since last Wednesday morning. Has anyone contacted Declude recently and received a reply? Also, any suggestions for temporarily working around the IS EXPIRED KEY error. Our customer/partner login on declude.com shows our subscription is valid until Jan 2014. (We've considered purchasing a new subscription to get a new CODE/key, but if the purchase and CODE delivery process isn't completely automated we'd still be stuck.) Thanks. Steve --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. -- --- Dean M. Lawrence INTERNET DATA TECHNOLOGY p // 888.438.4381 ext. 701 w // www.idatatech.com f // www.facebook.com/idatatech t // www.twitter.com/idatatech Social Marketing | SEO | Design | Internet Development --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt
Steve, were you able to get ahold of anyone at Declude? I need to reach them as well and am running into similar issues as you. The odd thing is, is that I Dave Barker a couple of weeks ago. On Mon, Jan 28, 2013 at 5:22 PM, Steve Cirivello wrote: > ** > Thank you Ben for your suggestions. The CODE/key as shown in our account > on declude.com is identical to the value that's been in our declude.cfg > file for some time. Our account page shows valid through Jan 2014, but, > there's a red circle (not the usual greeen circle) in the upper left corner > of the product/subscription status display box. > > John (a new voice) fixed the subscription date last Wednesday morning. > After the call, I bounced decludeproc, and, IS EXPIRED KEY is still in > diags.txt. > > Since that call with John last Wednesday morning, email messages to the > usual addresses (including supp...@declude.com) are unanswered. Phone > calls to Declude are not answered (except the auto-attendant) - 1 for > sales now rolls to a Skype authentication, and 2 for support rolls to > voice mail. > > I've bounced decludeproc several times a day since last Wednesday morning > - no change. Daily emails and voice messages remain unanswered. > > This is very unusual. Maybe it's just this customer? > > Steve > > > - Original Message - > *From:* SM Admin > *To:* Declude.JunkMail@declude.com > *Sent:* Monday, January 28, 2013 10:29 AM > *Subject:* Re: [Declude.JunkMail] Declude subscription valid but IS > EXPIRED KEY in diags.txt > > Is it possible that they issued you a new key when you renewed? > > And what emails did you write to? > > Ben > > *From:* Steve Cirivello > *Sent:* Monday, January 28, 2013 7:18 AM > *To:* Declude.JunkMail@declude.com > *Subject:* SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS > EXPIRED KEY in diags.txt > > Hello, > > We've been a Declude customer for many years. We renewed the annual > subscription last Monday, and, on Tuesday, Declude (for IMail) stopped > working with IS EXPIRED KEY in diags.txt > > We've been unable to reach anyone at Declude by phone or email since last > Wednesday morning. Has anyone contacted Declude recently and received a > reply? > > Also, any suggestions for temporarily working around the IS EXPIRED KEY > error. Our customer/partner login on declude.com shows our subscription > is valid until Jan 2014. (We've considered purchasing a new subscription > to get a new CODE/key, but if the purchase and CODE delivery process isn't > completely automated we'd still be stuck.) > > Thanks. > > Steve > > > --- This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to imail...@declude.com, and type > "unsubscribe Declude.JunkMail". The archives can be found at > http://www.mail-archive.com. > > --- This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to imail...@declude.com, and type > "unsubscribe Declude.JunkMail". The archives can be found at > http://www.mail-archive.com. > > > --- This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to imail...@declude.com, and type > "unsubscribe Declude.JunkMail". The archives can be found at > http://www.mail-archive.com. > -- --- Dean M. Lawrence INTERNET DATA TECHNOLOGY p // 888.438.4381 ext. 701 w // www.idatatech.com f // www.facebook.com/idatatech t // www.twitter.com/idatatech Social Marketing | SEO | Design | Internet Development --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt
Hi Steve, I'll admit this is worrisome. My most recent declude contacts were with David Barker and his contact info is: VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax dbar...@declude.com I also got a few messages from: Linda Pagillo Declude Technical Support Engineer 866-332-5833 Ext. 2 lpagi...@declude.com Post again if you have any update on reaching them or not. Thanks, Ben - Original Message - From: Steve Cirivello To: Declude.JunkMail@declude.com Sent: Monday, January 28, 2013 2:22 PM Subject: SPAM-LOW: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt Thank you Ben for your suggestions. The CODE/key as shown in our account on declude.com is identical to the value that's been in our declude.cfg file for some time. Our account page shows valid through Jan 2014, but, there's a red circle (not the usual greeen circle) in the upper left corner of the product/subscription status display box. John (a new voice) fixed the subscription date last Wednesday morning. After the call, I bounced decludeproc, and, IS EXPIRED KEY is still in diags.txt. Since that call with John last Wednesday morning, email messages to the usual addresses (including supp...@declude.com) are unanswered. Phone calls to Declude are not answered (except the auto-attendant) - 1 for sales now rolls to a Skype authentication, and 2 for support rolls to voice mail. I've bounced decludeproc several times a day since last Wednesday morning - no change. Daily emails and voice messages remain unanswered. This is very unusual. Maybe it's just this customer? Steve - Original Message - From: SM Admin To: Declude.JunkMail@declude.com Sent: Monday, January 28, 2013 10:29 AM Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt Is it possible that they issued you a new key when you renewed? And what emails did you write to? Ben From: Steve Cirivello Sent: Monday, January 28, 2013 7:18 AM To: Declude.JunkMail@declude.com Subject: SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt Hello, We've been a Declude customer for many years. We renewed the annual subscription last Monday, and, on Tuesday, Declude (for IMail) stopped working with IS EXPIRED KEY in diags.txt We've been unable to reach anyone at Declude by phone or email since last Wednesday morning. Has anyone contacted Declude recently and received a reply? Also, any suggestions for temporarily working around the IS EXPIRED KEY error. Our customer/partner login on declude.com shows our subscription is valid until Jan 2014. (We've considered purchasing a new subscription to get a new CODE/key, but if the purchase and CODE delivery process isn't completely automated we'd still be stuck.) Thanks. Steve --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt
Thank you Ben for your suggestions. The CODE/key as shown in our account on declude.com is identical to the value that's been in our declude.cfg file for some time. Our account page shows valid through Jan 2014, but, there's a red circle (not the usual greeen circle) in the upper left corner of the product/subscription status display box. John (a new voice) fixed the subscription date last Wednesday morning. After the call, I bounced decludeproc, and, IS EXPIRED KEY is still in diags.txt. Since that call with John last Wednesday morning, email messages to the usual addresses (including supp...@declude.com) are unanswered. Phone calls to Declude are not answered (except the auto-attendant) - 1 for sales now rolls to a Skype authentication, and 2 for support rolls to voice mail. I've bounced decludeproc several times a day since last Wednesday morning - no change. Daily emails and voice messages remain unanswered. This is very unusual. Maybe it's just this customer? Steve - Original Message - From: SM Admin To: Declude.JunkMail@declude.com Sent: Monday, January 28, 2013 10:29 AM Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt Is it possible that they issued you a new key when you renewed? And what emails did you write to? Ben From: Steve Cirivello Sent: Monday, January 28, 2013 7:18 AM To: Declude.JunkMail@declude.com Subject: SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt Hello, We've been a Declude customer for many years. We renewed the annual subscription last Monday, and, on Tuesday, Declude (for IMail) stopped working with IS EXPIRED KEY in diags.txt We've been unable to reach anyone at Declude by phone or email since last Wednesday morning. Has anyone contacted Declude recently and received a reply? Also, any suggestions for temporarily working around the IS EXPIRED KEY error. Our customer/partner login on declude.com shows our subscription is valid until Jan 2014. (We've considered purchasing a new subscription to get a new CODE/key, but if the purchase and CODE delivery process isn't completely automated we'd still be stuck.) Thanks. Steve --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt
Is it possible that they issued you a new key when you renewed? And what emails did you write to? Ben From: Steve Cirivello Sent: Monday, January 28, 2013 7:18 AM To: Declude.JunkMail@declude.com Subject: SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt Hello, We've been a Declude customer for many years. We renewed the annual subscription last Monday, and, on Tuesday, Declude (for IMail) stopped working with IS EXPIRED KEY in diags.txt We've been unable to reach anyone at Declude by phone or email since last Wednesday morning. Has anyone contacted Declude recently and received a reply? Also, any suggestions for temporarily working around the IS EXPIRED KEY error. Our customer/partner login on declude.com shows our subscription is valid until Jan 2014. (We've considered purchasing a new subscription to get a new CODE/key, but if the purchase and CODE delivery process isn't completely automated we'd still be stuck.) Thanks. Steve --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
