[Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it?

2009-07-08 Thread Andy Schmidt
Hi, I noticed that ZeroHour stopped catching any viruses after 6/28 - and, after investigating, I now realize it no longer traps any Spam. There were NO changes to any .CFG (or other Declude files). I'm enclosing the most recent Diags.txt (from 6/18, where CommTouch was ON) and then one from

RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it?

2009-07-08 Thread David Barker
We just migrated servers this week. It is possible your DNS is using cached information. Remember a diags.txt is only created on startup so you may have old information. Can you flush your DNS cache and restart Declude to see if it resolves the problem. David Barker VP Operations Declude

RE: [Declude.JunkMail] RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it?

2009-07-08 Thread David Barker
Andy, When I checked your record on our server CT was set to ON I did not reactivate it. 1. The switch over to the new system was on 6/28 8:00-10:00 pm EST time. I chose Sunday to do this as web traffic to Declude would be low and it was after the weekend. 2. Thanks for

RE: [Declude.JunkMail] RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it?

2009-07-08 Thread David Barker
Andy, When I checked your record on our server CT was set to ON I did not reactivate it. 1. The switch over to the new system was on 6/28 8:00-10:00 pm EST time. I chose Sunday to do this as web traffic to Declude would be low and it was after the weekend. 2. Thanks for