Re: [Declude.Virus] Commtouch/Temp files going back to last year?
Hi David, A while ago I was told these can be deleted almost immediatly but the running DecludeProc service has them locked so it will be needed to stop DecludeProc, remove the temp files and then start Declude proc. As part of my nightly routine I have now: --quote--- Set LogFile=C:\Beheer\Logs\CleanTemp.log echo %Date% %Time% Starting CleanTemp %LogFile% Del /Q C:\IMail\declude\invuribl\Exception\*.* Del /Q C:\IMail\WebDir\WebClient\temp\*.* del /Q C:\IMail\Spool\tmp*.tmp net stop Decludeproc Del /Q C:\IMail\declude\scanners\CommTouch\Temp\*.* Del /Q C:\IMail\spool\proc\work\*.smd.tmp net start Decludeproc echo %Date% %Time% End CleanTemp %LogFile% exit --quote--- Met vriendelijke groet, Bonno Bloksma senior systeembeheerder tio hogeschool hospitality en toerisme begijnenhof 8-12 / 5611 el eindhoven t 040 296 28 28 / f 040 237 35 20 b.blok...@tio.nl / www.tio.nl - Original Message - From: David Barker To: declude.virus@declude.com Sent: Thursday, March 18, 2010 4:44 PM Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year? These are cached CT files. I will find out when the can be deleted and get back to you. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Thursday, March 18, 2010 11:35 AM To: Declude.virus@declude.com Subject: [Declude.Virus] Commtouch/Temp files going back to last year? Hi, That folder has over 1,000 files, some several MB large, CTM*.tmp, CTENG*.tmp and CTENG*.dat. How old do these files have to be, before I can safely delete them? Best Regards, Andy --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
RE: [Declude.Virus] Commtouch/Temp files going back to last year?
Thanks, I'll make it part of my monthly job that deletes files older than 30 days - that's tight enough for me. Of course, Declude or Commtouch should be cleaning up after itself (e.g., whenever new files/signatures are downloaded) - but that's a different story. From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Bonno Bloksma Sent: Friday, March 19, 2010 2:27 AM To: declude.virus@declude.com Subject: Re: [Declude.Virus] Commtouch/Temp files going back to last year? Hi David, A while ago I was told these can be deleted almost immediatly but the running DecludeProc service has them locked so it will be needed to stop DecludeProc, remove the temp files and then start Declude proc. As part of my nightly routine I have now: --quote--- Set LogFile=C:\Beheer\Logs\CleanTemp.log echo %Date% %Time% Starting CleanTemp %LogFile% Del /Q C:\IMail\declude\invuribl\Exception\*.* Del /Q C:\IMail\WebDir\WebClient\temp\*.* del /Q C:\IMail\Spool\tmp*.tmp net stop Decludeproc Del /Q C:\IMail\declude\scanners\CommTouch\Temp\*.* Del /Q C:\IMail\spool\proc\work\*.smd.tmp net start Decludeproc echo %Date% %Time% End CleanTemp %LogFile% exit --quote--- Met vriendelijke groet, Bonno Bloksma senior systeembeheerder tio hogeschool hospitality en toerisme begijnenhof 8-12 / 5611 el eindhoven t 040 296 28 28 / f 040 237 35 20 mailto:b.blok...@tio.nl b.blok...@tio.nl / http://www.tio.nl/ www.tio.nl - Original Message - From: David Barker mailto:dbar...@declude.com To: declude.virus@declude.com Sent: Thursday, March 18, 2010 4:44 PM Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year? These are cached CT files. I will find out when the can be deleted and get back to you. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax mailto:dbar...@declude.com dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Thursday, March 18, 2010 11:35 AM To: Declude.virus@declude.com Subject: [Declude.Virus] Commtouch/Temp files going back to last year? Hi, That folder has over 1,000 files, some several MB large, CTM*.tmp, CTENG*.tmp and CTENG*.dat. How old do these files have to be, before I can safely delete them? Best Regards, Andy --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
RE: [Declude.Virus] Commtouch/Temp files going back to last year?
This is the answer directly from Commtouch: You can safely stop commtouch [declude] and delete all of these files. If any are needed, the application will download them again, but any handled in this matter should be a few days old. Usually Commtouch will clean up these files on its own, but at times problems do develop due to the index.dat file. If you see any .tmp files older than a month, it is a good sign that a delete should be done to clean up these temp files. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax mailto:dbar...@declude.com dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Friday, March 19, 2010 10:16 AM To: declude.virus@declude.com Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year? Thanks, I'll make it part of my monthly job that deletes files older than 30 days - that's tight enough for me. Of course, Declude or Commtouch should be cleaning up after itself (e.g., whenever new files/signatures are downloaded) - but that's a different story. From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Bonno Bloksma Sent: Friday, March 19, 2010 2:27 AM To: declude.virus@declude.com Subject: Re: [Declude.Virus] Commtouch/Temp files going back to last year? Hi David, A while ago I was told these can be deleted almost immediatly but the running DecludeProc service has them locked so it will be needed to stop DecludeProc, remove the temp files and then start Declude proc. As part of my nightly routine I have now: --quote--- Set LogFile=C:\Beheer\Logs\CleanTemp.log echo %Date% %Time% Starting CleanTemp %LogFile% Del /Q C:\IMail\declude\invuribl\Exception\*.* Del /Q C:\IMail\WebDir\WebClient\temp\*.* del /Q C:\IMail\Spool\tmp*.tmp net stop Decludeproc Del /Q C:\IMail\declude\scanners\CommTouch\Temp\*.* Del /Q C:\IMail\spool\proc\work\*.smd.tmp net start Decludeproc echo %Date% %Time% End CleanTemp %LogFile% exit --quote--- Met vriendelijke groet, Bonno Bloksma senior systeembeheerder tio hogeschool hospitality en toerisme begijnenhof 8-12 / 5611 el eindhoven t 040 296 28 28 / f 040 237 35 20 mailto:b.blok...@tio.nl b.blok...@tio.nl / http://www.tio.nl/ www.tio.nl - Original Message - From: David Barker mailto:dbar...@declude.com To: declude.virus@declude.com Sent: Thursday, March 18, 2010 4:44 PM Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year? These are cached CT files. I will find out when the can be deleted and get back to you. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax mailto:dbar...@declude.com dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Thursday, March 18, 2010 11:35 AM To: Declude.virus@declude.com Subject: [Declude.Virus] Commtouch/Temp files going back to last year? Hi, That folder has over 1,000 files, some several MB large, CTM*.tmp, CTENG*.tmp and CTENG*.dat. How old do these files have to be, before I can safely delete them? Best Regards, Andy --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
RE: [Declude.Virus] Commtouch/Temp files going back to last year?
Thanks! DecludeProc should probably just delete that folder content when the service is restarted the first time before the first email is processed. Then CommTouch can reinitialize itself subsequently. From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David Barker Sent: Friday, March 19, 2010 3:23 PM To: declude.virus@declude.com Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year? This is the answer directly from Commtouch: You can safely stop commtouch [declude] and delete all of these files. If any are needed, the application will download them again, but any handled in this matter should be a few days old. Usually Commtouch will clean up these files on its own, but at times problems do develop due to the index.dat file. If you see any .tmp files older than a month, it is a good sign that a delete should be done to clean up these temp files. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax mailto:dbar...@declude.com dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Friday, March 19, 2010 10:16 AM To: declude.virus@declude.com Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year? Thanks, I'll make it part of my monthly job that deletes files older than 30 days - that's tight enough for me. Of course, Declude or Commtouch should be cleaning up after itself (e.g., whenever new files/signatures are downloaded) - but that's a different story. From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Bonno Bloksma Sent: Friday, March 19, 2010 2:27 AM To: declude.virus@declude.com Subject: Re: [Declude.Virus] Commtouch/Temp files going back to last year? Hi David, A while ago I was told these can be deleted almost immediatly but the running DecludeProc service has them locked so it will be needed to stop DecludeProc, remove the temp files and then start Declude proc. As part of my nightly routine I have now: --quote--- Set LogFile=C:\Beheer\Logs\CleanTemp.log echo %Date% %Time% Starting CleanTemp %LogFile% Del /Q C:\IMail\declude\invuribl\Exception\*.* Del /Q C:\IMail\WebDir\WebClient\temp\*.* del /Q C:\IMail\Spool\tmp*.tmp net stop Decludeproc Del /Q C:\IMail\declude\scanners\CommTouch\Temp\*.* Del /Q C:\IMail\spool\proc\work\*.smd.tmp net start Decludeproc echo %Date% %Time% End CleanTemp %LogFile% exit --quote--- Met vriendelijke groet, Bonno Bloksma senior systeembeheerder tio hogeschool hospitality en toerisme begijnenhof 8-12 / 5611 el eindhoven t 040 296 28 28 / f 040 237 35 20 mailto:b.blok...@tio.nl b.blok...@tio.nl / http://www.tio.nl/ www.tio.nl - Original Message - From: David Barker mailto:dbar...@declude.com To: declude.virus@declude.com Sent: Thursday, March 18, 2010 4:44 PM Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year? These are cached CT files. I will find out when the can be deleted and get back to you. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax mailto:dbar...@declude.com dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Thursday, March 18, 2010 11:35 AM To: Declude.virus@declude.com Subject: [Declude.Virus] Commtouch/Temp files going back to last year? Hi, That folder has over 1,000 files, some several MB large, CTM*.tmp, CTENG*.tmp and CTENG*.dat. How old do these files have to be, before I can safely delete them? Best Regards, Andy --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus
Re: [Declude.Virus] Commtouch/Temp files going back to last year?
Hi Andy, What tool are you using to specify x days old when deleting? Or are you allready using Powershell? Met vriendelijke groet, Bonno Bloksma senior systeembeheerder tio hogeschool hospitality en toerisme begijnenhof 8-12 / 5611 el eindhoven t 040 296 28 28 / f 040 237 35 20 b.blok...@tio.nl / www.tio.nl - Original Message - From: Andy Schmidt To: declude.virus@declude.com Sent: Friday, March 19, 2010 3:15 PM Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year? Thanks, I'll make it part of my monthly job that deletes files older than 30 days - that's tight enough for me. Of course, Declude or Commtouch should be cleaning up after itself (e.g., whenever new files/signatures are downloaded) - but that's a different story. From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Bonno Bloksma Sent: Friday, March 19, 2010 2:27 AM To: declude.virus@declude.com Subject: Re: [Declude.Virus] Commtouch/Temp files going back to last year? Hi David, A while ago I was told these can be deleted almost immediatly but the running DecludeProc service has them locked so it will be needed to stop DecludeProc, remove the temp files and then start Declude proc. As part of my nightly routine I have now: --quote--- Set LogFile=C:\Beheer\Logs\CleanTemp.log echo %Date% %Time% Starting CleanTemp %LogFile% Del /Q C:\IMail\declude\invuribl\Exception\*.* Del /Q C:\IMail\WebDir\WebClient\temp\*.* del /Q C:\IMail\Spool\tmp*.tmp net stop Decludeproc Del /Q C:\IMail\declude\scanners\CommTouch\Temp\*.* Del /Q C:\IMail\spool\proc\work\*.smd.tmp net start Decludeproc echo %Date% %Time% End CleanTemp %LogFile% exit --quote--- Met vriendelijke groet, Bonno Bloksma senior systeembeheerder tio hogeschool hospitality en toerisme begijnenhof 8-12 / 5611 el eindhoven t 040 296 28 28 / f 040 237 35 20 b.blok...@tio.nl / www.tio.nl - Original Message - From: David Barker To: declude.virus@declude.com Sent: Thursday, March 18, 2010 4:44 PM Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year? These are cached CT files. I will find out when the can be deleted and get back to you. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Thursday, March 18, 2010 11:35 AM To: Declude.virus@declude.com Subject: [Declude.Virus] Commtouch/Temp files going back to last year? Hi, That folder has over 1,000 files, some several MB large, CTM*.tmp, CTENG*.tmp and CTENG*.dat. How old do these files have to be, before I can safely delete them? Best Regards, Andy --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
RE: [Declude.Virus] Commtouch/Temp files going back to last year?
Hi, No I have a little cscript I wrote that iterates through subdirectories and takes parameters like /lastweek /lastmonth etc. I'll be happy to share, if you need it. Best Regards, Andy From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Bonno Bloksma Sent: Friday, March 19, 2010 5:33 PM To: declude.virus@declude.com Subject: Re: [Declude.Virus] Commtouch/Temp files going back to last year? Hi Andy, What tool are you using to specify x days old when deleting? Or are you allready using Powershell? Met vriendelijke groet, Bonno Bloksma senior systeembeheerder tio hogeschool hospitality en toerisme begijnenhof 8-12 / 5611 el eindhoven t 040 296 28 28 / f 040 237 35 20 mailto:b.blok...@tio.nl b.blok...@tio.nl / http://www.tio.nl/ www.tio.nl - Original Message - From: Andy Schmidt mailto:andy_schm...@hm-software.com To: declude.virus@declude.com Sent: Friday, March 19, 2010 3:15 PM Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year? Thanks, I'll make it part of my monthly job that deletes files older than 30 days - that's tight enough for me. Of course, Declude or Commtouch should be cleaning up after itself (e.g., whenever new files/signatures are downloaded) - but that's a different story. From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Bonno Bloksma Sent: Friday, March 19, 2010 2:27 AM To: declude.virus@declude.com Subject: Re: [Declude.Virus] Commtouch/Temp files going back to last year? Hi David, A while ago I was told these can be deleted almost immediatly but the running DecludeProc service has them locked so it will be needed to stop DecludeProc, remove the temp files and then start Declude proc. As part of my nightly routine I have now: --quote--- Set LogFile=C:\Beheer\Logs\CleanTemp.log echo %Date% %Time% Starting CleanTemp %LogFile% Del /Q C:\IMail\declude\invuribl\Exception\*.* Del /Q C:\IMail\WebDir\WebClient\temp\*.* del /Q C:\IMail\Spool\tmp*.tmp net stop Decludeproc Del /Q C:\IMail\declude\scanners\CommTouch\Temp\*.* Del /Q C:\IMail\spool\proc\work\*.smd.tmp net start Decludeproc echo %Date% %Time% End CleanTemp %LogFile% exit --quote--- Met vriendelijke groet, Bonno Bloksma senior systeembeheerder tio hogeschool hospitality en toerisme begijnenhof 8-12 / 5611 el eindhoven t 040 296 28 28 / f 040 237 35 20 mailto:b.blok...@tio.nl b.blok...@tio.nl / http://www.tio.nl/ www.tio.nl - Original Message - From: David Barker mailto:dbar...@declude.com To: declude.virus@declude.com Sent: Thursday, March 18, 2010 4:44 PM Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year? These are cached CT files. I will find out when the can be deleted and get back to you. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax mailto:dbar...@declude.com dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Thursday, March 18, 2010 11:35 AM To: Declude.virus@declude.com Subject: [Declude.Virus] Commtouch/Temp files going back to last year? Hi, That folder has over 1,000 files, some several MB large, CTM*.tmp, CTENG*.tmp and CTENG*.dat. How old do these files have to be, before I can safely delete them? Best Regards, Andy --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
Re: [Declude.Virus] Commtouch/Temp files going back to last year?
On 3/19/2010 5:52 PM, Andy Schmidt wrote: Hi, No I have a little cscript I wrote that iterates through subdirectories and takes parameters like /lastweek /lastmonth etc. If you're looking for something ready-made and don't need anything extra I used to have good luck with delold. Googling for it will get you there. _M ---This E-mail came from the Declude.Virus mailing list. Tounsubscribe, just send an E-mail to imail...@declude.com, andtype "unsubscribe Declude.Virus".The archives can be foundat http://www.mail-archive.com.
Re: [Declude.Virus] Commtouch/Temp files going back to last year?
I have a similar routine that I run, but I utilize a batch file that uses the command line forfiles utility. It was part of the windows resource kits and takes parameters like /d -7 which would affect files with a modification date of 7 days ago. No I have a little cscript I wrote that iterates through subdirectories and takes parameters like /lastweek /lastmonth etc. -- __ Dean Lawrence, CIO/Partner Internet Data Technology 888.GET.IDT1 ext. 701 * fax: 888.438.4381 http://www.idatatech.com/ Corporate Internet Development and Marketing Specialists --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
RE: [Declude.Virus] Commtouch/Temp files going back to last year?
These are cached CT files. I will find out when the can be deleted and get back to you. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax mailto:dbar...@declude.com dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Thursday, March 18, 2010 11:35 AM To: Declude.virus@declude.com Subject: [Declude.Virus] Commtouch/Temp files going back to last year? Hi, That folder has over 1,000 files, some several MB large, CTM*.tmp, CTENG*.tmp and CTENG*.dat. How old do these files have to be, before I can safely delete them? Best Regards, Andy --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it?
We just migrated servers this week. It is possible your DNS is using cached information. Remember a diags.txt is only created on startup so you may have old information. Can you flush your DNS cache and restart Declude to see if it resolves the problem. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax mailto:dbar...@declude.com dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Wednesday, July 08, 2009 10:20 AM To: declude.virus@declude.com; declude.junkm...@declude.com Subject: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it? Sensitivity: Personal Hi, I noticed that ZeroHour stopped catching any viruses after 6/28 - and, after investigating, I now realize it no longer traps any Spam. There were NO changes to any .CFG (or other Declude files). I'm enclosing the most recent Diags.txt (from 6/18, where CommTouch was ON) and then one from today after I made a point of manually restarting DecludeProc. Suddenly, it reports CommTouch as OFF? My customer screen shows: Host Information Declude Imail Perpetual Lic. [omitted] 28 Jun 2010 AVG Activated Current CommTouch Activated It can't be a coincidence that CommTouch stopped working 3 weeks ago, on the exact anniversary date of my (renewed) agreement? Since I only purchased CommTouch a few weeks ago, I'm new to this. So, what do Declude customers have to do after purchasing CommTouch or after renewing their service agreements to make sure that the software will continue to work with a complete function set? This way, I can add yet another reminder to my calendar (besides monitoring the AVG licensing renewal date). Overall Server Virus Summary Report Total Messages Processed: 21,868 Virus Infected Messages: 60 Percentage Infected: 0.27% VIRUS # INFECTED PERCENTAGE OUTLOOK 'BLANK FOLDING' VULNERABILITY 33 0.15% OUTLOOK 'CR' VULNERABILITY 11 0.05% OUTLOOK 'MIME SEGMENT IN MIME PREAMBLE' VULNERABILITY 8 0.04% I-WORM/MYDOOM.O 3 0.01% I-WORM/MYDOOM.BE 1 0.00% I-WORM/MYDOOM.N 1 0.00% NON STANDARD HEADER VULNERABILITY 1 0.00% TROJAN.IFRAME-3 1 0.00% WORM.BAGLE-ZIPPWD-35 1 0.00% Virus Scanner Summary Report (Integrated AVG Scanner) Total Messages Processed: 21,868 Virus Infected Messages: 5 Percentage Infected: 0.02% VIRUS # INFECTED PERCENTAGE I-WORM/MYDOOM.O 3 0.01% I-WORM/MYDOOM.BE 1 0.00% I-WORM/MYDOOM.N 1 0.00% Virus Scanner Summary Report (ClamAV) Total Messages Processed: 21,868 Virus Infected Messages: 2 Percentage Infected: 0.01% VIRUS # INFECTED PERCENTAGE TROJAN.IFRAME-3 1 0.00% WORM.BAGLE-ZIPPWD-35 1 0.00% Best Regards, Andy --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
RE: [Declude.JunkMail] RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it?
Andy, When I checked your record on our server CT was set to ON I did not reactivate it. 1. The switch over to the new system was on 6/28 8:00-10:00 pm EST time. I chose Sunday to do this as web traffic to Declude would be low and it was after the weekend. 2. Thanks for pointing out that we should update our own DNS a week prior. This was done 1 week prior and we set the TTL to 5 min. Which I think is still the case and once everything has settled we will move it up again. I have not pinpointed the exact problem as of yet however the issue you experienced occurred on some servers and is resolved within minutes of notifying us, as it was with you. Thanks David From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Wednesday, July 08, 2009 11:50 AM To: declude.junkm...@declude.com Subject: [Declude.JunkMail] RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it? Sensitivity: Personal Hi Dave, The Diags.txt I had sent was created from THIS MORNING (I had made a point of restarting DecludeProc to get a current status). So CommTouch was definitely reported as OFF at that time. It had been reported as ON in June, the previous time that the server had been started (for security fixes). I cleared the DNS cache and restarted DecludeProc and now Diags.txt reports ON for CommTouch. So thanks for re-activating it. So - that leaves a whole bunch of new concerns: - If you ONLY migrated servers THIS week, then THIS was NOT the reason. CommTouch had stopped after 6/27, which is 11 days ago. (That's the last date your log files showed any CommTouch hits!) However, it's the exact date of my new renewal term! So what precisely happened on 6/28 at midnight? - Irregardless, if you switched IP addresses for some of your servers, that you obviously would have to FIRST update your OWN DNS a week prior (or whatever the old TTL was) to change the TTL for that DNS record to something extremely short (e.g., hours). A week later, after the old TTL had expired, you could THEN change the DNS record to the NEW IP address and update the TTL to the longer period again. If you simply switched IP addresses without prior TTL adjustments, then your customers would NOT see the new IP until the old TTL had run out. Although this was not the problem I my case - which host name are we talking about and how was this migration executed if you feel that your customers have to flush their DNS cache to obtain the new server address? Best Regards, Andy From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David Barker Sent: Wednesday, July 08, 2009 11:04 AM To: declude.virus@declude.com Subject: RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it? Sensitivity: Personal We just migrated servers this week. It is possible your DNS is using cached information. Remember a diags.txt is only created on startup so you may have old information. Can you flush your DNS cache and restart Declude to see if it resolves the problem. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax mailto:dbar...@declude.com dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Wednesday, July 08, 2009 10:20 AM To: declude.virus@declude.com; declude.junkm...@declude.com Subject: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it? Sensitivity: Personal Hi, I noticed that ZeroHour stopped catching any viruses after 6/28 - and, after investigating, I now realize it no longer traps any Spam. There were NO changes to any .CFG (or other Declude files). I'm enclosing the most recent Diags.txt (from 6/18, where CommTouch was ON) and then one from today after I made a point of manually restarting DecludeProc. Suddenly, it reports CommTouch as OFF? My customer screen shows: Host Information Declude Imail Perpetual Lic. [omitted] 28 Jun 2010 AVG Activated Current CommTouch Activated It can't be a coincidence that CommTouch stopped working 3 weeks ago, on the exact anniversary date of my (renewed) agreement? Since I only purchased CommTouch a few weeks ago, I'm new to this. So, what do Declude customers have to do after purchasing CommTouch or after renewing their service agreements to make sure that the software will continue to work with a complete function set? This way, I can add yet another reminder to my calendar (besides monitoring the AVG licensing renewal date). Overall Server Virus Summary Report Total Messages Processed: 21,868 Virus Infected Messages: 60 Percentage Infected: 0.27% VIRUS # INFECTED PERCENTAGE OUTLOOK 'BLANK FOLDING' VULNERABILITY 33
RE: [Declude.JunkMail] RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it?
Andy, When I checked your record on our server CT was set to ON I did not reactivate it. 1. The switch over to the new system was on 6/28 8:00-10:00 pm EST time. I chose Sunday to do this as web traffic to Declude would be low and it was after the weekend. 2. Thanks for pointing out that we should update our own DNS a week prior. This was done 1 week prior and we set the TTL to 5 min. Which I think is still the case and once everything has settled we will move it up again. I have not pinpointed the exact problem as of yet however the issue you experienced occurred on some servers and is resolved within minutes of notifying us, as it was with you. Thanks David From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Wednesday, July 08, 2009 11:50 AM To: declude.junkm...@declude.com Subject: [Declude.JunkMail] RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it? Sensitivity: Personal Hi Dave, The Diags.txt I had sent was created from THIS MORNING (I had made a point of restarting DecludeProc to get a current status). So CommTouch was definitely reported as OFF at that time. It had been reported as ON in June, the previous time that the server had been started (for security fixes). I cleared the DNS cache and restarted DecludeProc and now Diags.txt reports ON for CommTouch. So thanks for re-activating it. So - that leaves a whole bunch of new concerns: - If you ONLY migrated servers THIS week, then THIS was NOT the reason. CommTouch had stopped after 6/27, which is 11 days ago. (That's the last date your log files showed any CommTouch hits!) However, it's the exact date of my new renewal term! So what precisely happened on 6/28 at midnight? - Irregardless, if you switched IP addresses for some of your servers, that you obviously would have to FIRST update your OWN DNS a week prior (or whatever the old TTL was) to change the TTL for that DNS record to something extremely short (e.g., hours). A week later, after the old TTL had expired, you could THEN change the DNS record to the NEW IP address and update the TTL to the longer period again. If you simply switched IP addresses without prior TTL adjustments, then your customers would NOT see the new IP until the old TTL had run out. Although this was not the problem I my case - which host name are we talking about and how was this migration executed if you feel that your customers have to flush their DNS cache to obtain the new server address? Best Regards, Andy From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David Barker Sent: Wednesday, July 08, 2009 11:04 AM To: declude.virus@declude.com Subject: RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it? Sensitivity: Personal We just migrated servers this week. It is possible your DNS is using cached information. Remember a diags.txt is only created on startup so you may have old information. Can you flush your DNS cache and restart Declude to see if it resolves the problem. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax mailto:dbar...@declude.com dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Wednesday, July 08, 2009 10:20 AM To: declude.virus@declude.com; declude.junkm...@declude.com Subject: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it? Sensitivity: Personal Hi, I noticed that ZeroHour stopped catching any viruses after 6/28 - and, after investigating, I now realize it no longer traps any Spam. There were NO changes to any .CFG (or other Declude files). I'm enclosing the most recent Diags.txt (from 6/18, where CommTouch was ON) and then one from today after I made a point of manually restarting DecludeProc. Suddenly, it reports CommTouch as OFF? My customer screen shows: Host Information Declude Imail Perpetual Lic. [omitted] 28 Jun 2010 AVG Activated Current CommTouch Activated It can't be a coincidence that CommTouch stopped working 3 weeks ago, on the exact anniversary date of my (renewed) agreement? Since I only purchased CommTouch a few weeks ago, I'm new to this. So, what do Declude customers have to do after purchasing CommTouch or after renewing their service agreements to make sure that the software will continue to work with a complete function set? This way, I can add yet another reminder to my calendar (besides monitoring the AVG licensing renewal date). Overall Server Virus Summary Report Total Messages Processed: 21,868 Virus Infected Messages: 60 Percentage Infected: 0.27% VIRUS # INFECTED PERCENTAGE OUTLOOK 'BLANK FOLDING' VULNERABILITY 33
RE: [Declude.Virus] CommTouch, External Scanners, Marketplace
Hi Dave, Could you please elaborate on that: In addition we have ZEROHOUR as a option for Perpetual license customers as an additional virus scanners providing ZEROHOUR protection and additional spam definitions. For the amount of money that this is being offered for it is a wise investment. Yesterday you indicated, in your breakdown of annual fees, you indicated that my annual fees were 50% higher than 5 years ago (which I have been paying without complaint), because my fees now PAID for feature. I wasn't aware of that. Is there something special that I have to do to turn this on? (I'm assuming: If I'm paying for it every year, I should be entitled to use it?) It would be good to run more than 1 virus scanner for several reasons As far as external scanners - one desirable feature for your current full-time developer would be to implement ClamLib und the Sniffer API so that they do NOT require launching yet another command line program, which chips away from the system heap - and causes severe overhead. Mr/s Customer how much more are you willing to pay so that we can invest in more resources in order to develop a better product? As far as the market place and how much to pay - I tend to compare Declude to ORF (http://www.vamsoft.com/orfee_order.asp), which I both pay for. One for Imail the other for IIS SMTP. Both have interfaces to external tools (Sniffer, ClamAV, McAfee), both check SPF, DNS blacklists, URI Blacklists, both have the ability to define RegEx custom filters. The difference: for the lesser annual fees, ORF has been growing its business by delivering versions with new features for as many years as I have been a user. They even have a voting system where their paying customers can express preferences which features are most important to them: http://www.vamsoft.com/features/default.asp. Or, let's look at Sniffer: for $495.00/year you have a company that has people actively improving their signatures several times EACH day PLUS they still manage to put out significant new versions. So don't falsely accuse us that we're unwilling to pay sufficient fees to support one full time developer. I pay that many times over for spam/virus filtering to various vendors - I even pay for DLAnalyzer and invURIBL, money that Declude could and should have earned if they had added reporting and URIBL scanning into the product. Then YOU would be getting the annual fees I'm paying them! I say it again: The budget is clearly there. The difference is, other vendors invest that money into the product I pay for! Declude is the only product that's been taking these fees for years and has NOT progressed the product, forcing me to pay extra for add-ons - and now is expecting that we should trust yet another incarnation of a new business model to pay us first, then we deliver. There's only so much up front investing that your investors (=customers) are willing to do before they want to see results. Best Regards, Andy Schmidt From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David Barker Sent: Thursday, June 04, 2009 10:03 AM To: declude.virus@declude.com Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year? Sorry no marketing department to give you the warm and fuzzy spin, just me. Couple of suggestions. Declude has the ability to run upto 5 additional cmd line scanners of your choice, we provide AVG as a courtesy to our customers as in the past Declude did not have any internal virus scanner, you would have to go out and purchase that separately It would be good to run more than 1 virus scanner for several reasons, one of which is failure of an AV scanner, (admittedly in this instance failure was on our part) But rest assured false positives, no virus signatures, lag time are problems ALL AV vendors are faced with. There are some that are free that work extremely well ClamWin or ClamAV is an example of this. In addition we have ZEROHOUR as a option for Perpetual license customers as an additional virus scanners providing ZEROHOUR protection and additional spam definitions. For the amount of money that this is being offered for it is a wise investment. If you opted out of this because you didn't want to spend the extra few $ on security then you have different issues and it's not Declude. Lastly Patrick please contact supp...@declude.com having looked at your host record it does not look like you are receiving any AV updates - it could be that your firewall is blocking the AV updates, our support can work with you to fix that. Thanks David --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type unsubscribe Declude.Virus.The archives can be found at http://www.mail-archive.com.
RE: [Declude.Virus] CommTouch, External Scanners, Marketplace
In addition we have ZEROHOUR as a option for Perpetual license customers as an additional virus scanners providing ZEROHOUR protection and additional spam definitions. For the amount of money that this is being offered for it is a wise investment. No Andy WE are paying for it not YOU. Here were my choices: 1. Add ZEROHOUR and increase the service agreement price - Which we did not do. 2. Add ZEROHOUR and charge a yearly renewal on ZEROHOUR - Which we did not do. Instead this is what we did do - I opted to give all perpetual license customers ZEROHOUR at COST and then Declude absorbs the yearly renewal I did not ask for any more money, every year I pay a % of the Service Agreement to Commtouch, we did this without asking you for a penny extra. And what do I get from you . entitlement blah blah.. no you are not entitled to it, it is a 3rd party add-on of which we carry the cost. If you would like to participate, please purchase the ZEROHOUR at COST (meaning we make no money on it) and benefit from what we are offering. for your current full-time developer would be to implement ClamLib und the Sniffer API GREAT idea why didn't I think of that ? Wait I know - let me stop everything else we doing and focus on the Sniffer API. There's only so much up front investing that your investors (=customers) are willing to do before they want to see results. There is spin and there is reality. I have laid down the issues and you know my concern and dedication for Declude customers, every decision is made with Declude customers best interests in mind balanced with keeping the business running (maybe I am too soft for running a business). Untimely it is a free market and if we doing it wrong we won't survive - if Declude does not meet your needs and money is not an issue for you. Please feel free to use a different solution, I won't be offended. David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax mailto:dbar...@declude.com dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy Schmidt Sent: Thursday, June 04, 2009 11:03 AM To: declude.virus@declude.com Subject: RE: [Declude.Virus] CommTouch, External Scanners, Marketplace Hi Dave, Could you please elaborate on that: In addition we have ZEROHOUR as a option for Perpetual license customers as an additional virus scanners providing ZEROHOUR protection and additional spam definitions. For the amount of money that this is being offered for it is a wise investment. Yesterday you indicated, in your breakdown of annual fees, you indicated that my annual fees were 50% higher than 5 years ago (which I have been paying without complaint), because my fees now PAID for feature. I wasn't aware of that. Is there something special that I have to do to turn this on? (I'm assuming: If I'm paying for it every year, I should be entitled to use it?) It would be good to run more than 1 virus scanner for several reasons As far as external scanners - one desirable feature for your current full-time developer would be to implement ClamLib und the Sniffer API so that they do NOT require launching yet another command line program, which chips away from the system heap - and causes severe overhead. Mr/s Customer how much more are you willing to pay so that we can invest in more resources in order to develop a better product? As far as the market place and how much to pay - I tend to compare Declude to ORF (http://www.vamsoft.com/orfee_order.asp), which I both pay for. One for Imail the other for IIS SMTP. Both have interfaces to external tools (Sniffer, ClamAV, McAfee), both check SPF, DNS blacklists, URI Blacklists, both have the ability to define RegEx custom filters. The difference: for the lesser annual fees, ORF has been growing its business by delivering versions with new features for as many years as I have been a user. They even have a voting system where their paying customers can express preferences which features are most important to them: http://www.vamsoft.com/features/default.asp. Or, let's look at Sniffer: for $495.00/year you have a company that has people actively improving their signatures several times EACH day PLUS they still manage to put out significant new versions. So don't falsely accuse us that we're unwilling to pay sufficient fees to support one full time developer. I pay that many times over for spam/virus filtering to various vendors - I even pay for DLAnalyzer and invURIBL, money that Declude could and should have earned if they had added reporting and URIBL scanning into the product. Then YOU would be getting the annual fees I'm paying them! I say it again: The budget is clearly there. The difference is, other vendors invest that money into the product I pay for! Declude is the only product that's been taking these fees for years and has NOT progressed the product
