Re: [Declude.Virus] Commtouch/Temp files going back to last year?

2010-03-19 Thread Bonno Bloksma
Hi David,

A while ago I was told these can be deleted almost immediatly but the 
running DecludeProc service has them locked so it will be needed to stop 
DecludeProc, remove the temp files and then start Declude proc.

As part of my nightly routine I have now:
--quote---
Set LogFile=C:\Beheer\Logs\CleanTemp.log
echo %Date% %Time% Starting CleanTemp  %LogFile%
Del /Q C:\IMail\declude\invuribl\Exception\*.*
Del /Q C:\IMail\WebDir\WebClient\temp\*.*
del /Q C:\IMail\Spool\tmp*.tmp
net stop Decludeproc
Del /Q C:\IMail\declude\scanners\CommTouch\Temp\*.*
Del /Q C:\IMail\spool\proc\work\*.smd.tmp
net start Decludeproc
echo %Date% %Time% End CleanTemp  %LogFile%
exit
--quote---

Met vriendelijke groet,
Bonno Bloksma
senior systeembeheerder

tio 

hogeschool hospitality en toerisme 
begijnenhof 8-12 / 5611 el eindhoven
t 040 296 28 28 / f 040 237 35 20

b.blok...@tio.nl  / www.tio.nl 


- Original Message - 
  From: David Barker 
  To: declude.virus@declude.com 
  Sent: Thursday, March 18, 2010 4:44 PM
  Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year?


  These are cached CT files. I will find out when the can be deleted and get 
back to you.

   

   

  David Barker
  VP Operations Declude
  Your Email security is our business
  978.499.2933 office
  978.988.1311 fax
  dbar...@declude.com

   

   

   

  From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy 
Schmidt
  Sent: Thursday, March 18, 2010 11:35 AM
  To: Declude.virus@declude.com
  Subject: [Declude.Virus] Commtouch/Temp files going back to last year?

   

  Hi,

   

  That folder has over 1,000 files, some several MB large, CTM*.tmp, CTENG*.tmp 
and CTENG*.dat.

   

  How old do these files have to be, before I can safely delete them?

   

  Best Regards,

  Andy


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RE: [Declude.Virus] Commtouch/Temp files going back to last year?

2010-03-19 Thread Andy Schmidt
Thanks, I'll make it part of my monthly job that deletes files older than 30
days - that's tight enough for me.

 

Of course, Declude or Commtouch should be cleaning up after itself (e.g.,
whenever new files/signatures are downloaded) - but that's a different
story.

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Bonno
Bloksma
Sent: Friday, March 19, 2010 2:27 AM
To: declude.virus@declude.com
Subject: Re: [Declude.Virus] Commtouch/Temp files going back to last year?

 

Hi David,

 

A while ago I was told these can be deleted almost immediatly but the
running DecludeProc service has them locked so it will be needed to stop
DecludeProc, remove the temp files and then start Declude proc.

 

As part of my nightly routine I have now:

--quote---

Set LogFile=C:\Beheer\Logs\CleanTemp.log
echo %Date% %Time% Starting CleanTemp  %LogFile%
Del /Q C:\IMail\declude\invuribl\Exception\*.*
Del /Q C:\IMail\WebDir\WebClient\temp\*.*
del /Q C:\IMail\Spool\tmp*.tmp
net stop Decludeproc
Del /Q C:\IMail\declude\scanners\CommTouch\Temp\*.*
Del /Q C:\IMail\spool\proc\work\*.smd.tmp
net start Decludeproc
echo %Date% %Time% End CleanTemp  %LogFile%
exit
--quote---

 

Met vriendelijke groet,
Bonno Bloksma
senior systeembeheerder

tio 

hogeschool hospitality en toerisme 
begijnenhof 8-12 / 5611 el eindhoven
t 040 296 28 28 / f 040 237 35 20

 mailto:b.blok...@tio.nl b.blok...@tio.nl  /  http://www.tio.nl/
www.tio.nl 


- Original Message - 

From: David Barker mailto:dbar...@declude.com  

To: declude.virus@declude.com 

Sent: Thursday, March 18, 2010 4:44 PM

Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year?

 

These are cached CT files. I will find out when the can be deleted and get
back to you.

 

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 mailto:dbar...@declude.com dbar...@declude.com

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Thursday, March 18, 2010 11:35 AM
To: Declude.virus@declude.com
Subject: [Declude.Virus] Commtouch/Temp files going back to last year?

 

Hi,

 

That folder has over 1,000 files, some several MB large, CTM*.tmp,
CTENG*.tmp and CTENG*.dat.

 

How old do these files have to be, before I can safely delete them?

 

Best Regards,

Andy


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RE: [Declude.Virus] Commtouch/Temp files going back to last year?

2010-03-19 Thread David Barker
This is the answer directly from Commtouch:

 

You can safely stop commtouch [declude] and delete all of these files.  If
any are needed, the application will download them again, but any handled in
this matter should be a few days old.  Usually Commtouch will clean up these
files on its own, but at times problems do develop due to the index.dat
file.  If you see any .tmp files older than a month, it is a good sign that
a delete should be done to clean up these temp files.

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 mailto:dbar...@declude.com dbar...@declude.com

 

 

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Friday, March 19, 2010 10:16 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year?

 

Thanks, I'll make it part of my monthly job that deletes files older than 30
days - that's tight enough for me.

 

Of course, Declude or Commtouch should be cleaning up after itself (e.g.,
whenever new files/signatures are downloaded) - but that's a different
story.

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Bonno
Bloksma
Sent: Friday, March 19, 2010 2:27 AM
To: declude.virus@declude.com
Subject: Re: [Declude.Virus] Commtouch/Temp files going back to last year?

 

Hi David,

 

A while ago I was told these can be deleted almost immediatly but the
running DecludeProc service has them locked so it will be needed to stop
DecludeProc, remove the temp files and then start Declude proc.

 

As part of my nightly routine I have now:

--quote---

Set LogFile=C:\Beheer\Logs\CleanTemp.log
echo %Date% %Time% Starting CleanTemp  %LogFile%
Del /Q C:\IMail\declude\invuribl\Exception\*.*
Del /Q C:\IMail\WebDir\WebClient\temp\*.*
del /Q C:\IMail\Spool\tmp*.tmp
net stop Decludeproc
Del /Q C:\IMail\declude\scanners\CommTouch\Temp\*.*
Del /Q C:\IMail\spool\proc\work\*.smd.tmp
net start Decludeproc
echo %Date% %Time% End CleanTemp  %LogFile%
exit
--quote---

 

Met vriendelijke groet,
Bonno Bloksma
senior systeembeheerder

tio 

hogeschool hospitality en toerisme 
begijnenhof 8-12 / 5611 el eindhoven
t 040 296 28 28 / f 040 237 35 20

 mailto:b.blok...@tio.nl b.blok...@tio.nl  /  http://www.tio.nl/
www.tio.nl 


- Original Message - 

From: David Barker mailto:dbar...@declude.com  

To: declude.virus@declude.com 

Sent: Thursday, March 18, 2010 4:44 PM

Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year?

 

These are cached CT files. I will find out when the can be deleted and get
back to you.

 

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 mailto:dbar...@declude.com dbar...@declude.com

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Thursday, March 18, 2010 11:35 AM
To: Declude.virus@declude.com
Subject: [Declude.Virus] Commtouch/Temp files going back to last year?

 

Hi,

 

That folder has over 1,000 files, some several MB large, CTM*.tmp,
CTENG*.tmp and CTENG*.dat.

 

How old do these files have to be, before I can safely delete them?

 

Best Regards,

Andy


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RE: [Declude.Virus] Commtouch/Temp files going back to last year?

2010-03-19 Thread Andy Schmidt
Thanks!

 

DecludeProc should probably just delete that folder content when the service
is restarted the first time before the first email is processed. Then
CommTouch can reinitialize itself subsequently.

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Friday, March 19, 2010 3:23 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year?

 

This is the answer directly from Commtouch:

 

You can safely stop commtouch [declude] and delete all of these files.  If
any are needed, the application will download them again, but any handled in
this matter should be a few days old.  Usually Commtouch will clean up these
files on its own, but at times problems do develop due to the index.dat
file.  If you see any .tmp files older than a month, it is a good sign that
a delete should be done to clean up these temp files.

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 mailto:dbar...@declude.com dbar...@declude.com

 

 

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Friday, March 19, 2010 10:16 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year?

 

Thanks, I'll make it part of my monthly job that deletes files older than 30
days - that's tight enough for me.

 

Of course, Declude or Commtouch should be cleaning up after itself (e.g.,
whenever new files/signatures are downloaded) - but that's a different
story.

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Bonno
Bloksma
Sent: Friday, March 19, 2010 2:27 AM
To: declude.virus@declude.com
Subject: Re: [Declude.Virus] Commtouch/Temp files going back to last year?

 

Hi David,

 

A while ago I was told these can be deleted almost immediatly but the
running DecludeProc service has them locked so it will be needed to stop
DecludeProc, remove the temp files and then start Declude proc.

 

As part of my nightly routine I have now:

--quote---

Set LogFile=C:\Beheer\Logs\CleanTemp.log
echo %Date% %Time% Starting CleanTemp  %LogFile%
Del /Q C:\IMail\declude\invuribl\Exception\*.*
Del /Q C:\IMail\WebDir\WebClient\temp\*.*
del /Q C:\IMail\Spool\tmp*.tmp
net stop Decludeproc
Del /Q C:\IMail\declude\scanners\CommTouch\Temp\*.*
Del /Q C:\IMail\spool\proc\work\*.smd.tmp
net start Decludeproc
echo %Date% %Time% End CleanTemp  %LogFile%
exit
--quote---

 

Met vriendelijke groet,
Bonno Bloksma
senior systeembeheerder

tio 

hogeschool hospitality en toerisme 
begijnenhof 8-12 / 5611 el eindhoven
t 040 296 28 28 / f 040 237 35 20

 mailto:b.blok...@tio.nl b.blok...@tio.nl  /  http://www.tio.nl/
www.tio.nl 


- Original Message - 

From: David Barker mailto:dbar...@declude.com  

To: declude.virus@declude.com 

Sent: Thursday, March 18, 2010 4:44 PM

Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year?

 

These are cached CT files. I will find out when the can be deleted and get
back to you.

 

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 mailto:dbar...@declude.com dbar...@declude.com

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Thursday, March 18, 2010 11:35 AM
To: Declude.virus@declude.com
Subject: [Declude.Virus] Commtouch/Temp files going back to last year?

 

Hi,

 

That folder has over 1,000 files, some several MB large, CTM*.tmp,
CTENG*.tmp and CTENG*.dat.

 

How old do these files have to be, before I can safely delete them?

 

Best Regards,

Andy


---
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unsubscribe, just send an E-mail to imail...@declude.com, and
type unsubscribe Declude.Virus. The archives can be found
at http://www.mail-archive.com. 


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Re: [Declude.Virus] Commtouch/Temp files going back to last year?

2010-03-19 Thread Bonno Bloksma
Hi Andy,

What tool are you using to specify x days old when deleting? Or are you 
allready using Powershell?

Met vriendelijke groet,
Bonno Bloksma
senior systeembeheerder

tio 

hogeschool hospitality en toerisme 
begijnenhof 8-12 / 5611 el eindhoven
t 040 296 28 28 / f 040 237 35 20

b.blok...@tio.nl  / www.tio.nl 


- Original Message - 
  From: Andy Schmidt 
  To: declude.virus@declude.com 
  Sent: Friday, March 19, 2010 3:15 PM
  Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year?


  Thanks, I'll make it part of my monthly job that deletes files older than 30 
days - that's tight enough for me.

   

  Of course, Declude or Commtouch should be cleaning up after itself (e.g., 
whenever new files/signatures are downloaded) - but that's a different story.

   

  From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Bonno 
Bloksma
  Sent: Friday, March 19, 2010 2:27 AM
  To: declude.virus@declude.com
  Subject: Re: [Declude.Virus] Commtouch/Temp files going back to last year?

   

  Hi David,

   

  A while ago I was told these can be deleted almost immediatly but the 
running DecludeProc service has them locked so it will be needed to stop 
DecludeProc, remove the temp files and then start Declude proc.

   

  As part of my nightly routine I have now:

  --quote---

  Set LogFile=C:\Beheer\Logs\CleanTemp.log
  echo %Date% %Time% Starting CleanTemp  %LogFile%
  Del /Q C:\IMail\declude\invuribl\Exception\*.*
  Del /Q C:\IMail\WebDir\WebClient\temp\*.*
  del /Q C:\IMail\Spool\tmp*.tmp
  net stop Decludeproc
  Del /Q C:\IMail\declude\scanners\CommTouch\Temp\*.*
  Del /Q C:\IMail\spool\proc\work\*.smd.tmp
  net start Decludeproc
  echo %Date% %Time% End CleanTemp  %LogFile%
  exit
  --quote---

   

  Met vriendelijke groet,
  Bonno Bloksma
  senior systeembeheerder

  tio 

  hogeschool hospitality en toerisme 
  begijnenhof 8-12 / 5611 el eindhoven
  t 040 296 28 28 / f 040 237 35 20

  b.blok...@tio.nl  / www.tio.nl 


  - Original Message - 

From: David Barker 

To: declude.virus@declude.com 

Sent: Thursday, March 18, 2010 4:44 PM

Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year?

 

These are cached CT files. I will find out when the can be deleted and get 
back to you.

 

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
dbar...@declude.com

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy 
Schmidt
Sent: Thursday, March 18, 2010 11:35 AM
To: Declude.virus@declude.com
Subject: [Declude.Virus] Commtouch/Temp files going back to last year?

 

Hi,

 

That folder has over 1,000 files, some several MB large, CTM*.tmp, 
CTENG*.tmp and CTENG*.dat.

 

How old do these files have to be, before I can safely delete them?

 

Best Regards,

Andy


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RE: [Declude.Virus] Commtouch/Temp files going back to last year?

2010-03-19 Thread Andy Schmidt
Hi,

 

No I have a little cscript I wrote that iterates through subdirectories and
takes parameters like /lastweek  /lastmonth etc.

 

I'll be happy to share, if you need it.

 

Best Regards,

Andy

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Bonno
Bloksma
Sent: Friday, March 19, 2010 5:33 PM
To: declude.virus@declude.com
Subject: Re: [Declude.Virus] Commtouch/Temp files going back to last year?

 

Hi Andy,

 

What tool are you using to specify x days old when deleting? Or are you
allready using Powershell?

 

Met vriendelijke groet,
Bonno Bloksma
senior systeembeheerder

tio 

hogeschool hospitality en toerisme 
begijnenhof 8-12 / 5611 el eindhoven
t 040 296 28 28 / f 040 237 35 20

 mailto:b.blok...@tio.nl b.blok...@tio.nl  /  http://www.tio.nl/
www.tio.nl 


- Original Message - 

From: Andy Schmidt mailto:andy_schm...@hm-software.com  

To: declude.virus@declude.com 

Sent: Friday, March 19, 2010 3:15 PM

Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year?

 

Thanks, I'll make it part of my monthly job that deletes files older than 30
days - that's tight enough for me.

 

Of course, Declude or Commtouch should be cleaning up after itself (e.g.,
whenever new files/signatures are downloaded) - but that's a different
story.

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Bonno
Bloksma
Sent: Friday, March 19, 2010 2:27 AM
To: declude.virus@declude.com
Subject: Re: [Declude.Virus] Commtouch/Temp files going back to last year?

 

Hi David,

 

A while ago I was told these can be deleted almost immediatly but the
running DecludeProc service has them locked so it will be needed to stop
DecludeProc, remove the temp files and then start Declude proc.

 

As part of my nightly routine I have now:

--quote---

Set LogFile=C:\Beheer\Logs\CleanTemp.log
echo %Date% %Time% Starting CleanTemp  %LogFile%
Del /Q C:\IMail\declude\invuribl\Exception\*.*
Del /Q C:\IMail\WebDir\WebClient\temp\*.*
del /Q C:\IMail\Spool\tmp*.tmp
net stop Decludeproc
Del /Q C:\IMail\declude\scanners\CommTouch\Temp\*.*
Del /Q C:\IMail\spool\proc\work\*.smd.tmp
net start Decludeproc
echo %Date% %Time% End CleanTemp  %LogFile%
exit
--quote---

 

Met vriendelijke groet,
Bonno Bloksma
senior systeembeheerder

tio 

hogeschool hospitality en toerisme 
begijnenhof 8-12 / 5611 el eindhoven
t 040 296 28 28 / f 040 237 35 20

 mailto:b.blok...@tio.nl b.blok...@tio.nl  /  http://www.tio.nl/
www.tio.nl 


- Original Message - 

From: David Barker mailto:dbar...@declude.com  

To: declude.virus@declude.com 

Sent: Thursday, March 18, 2010 4:44 PM

Subject: RE: [Declude.Virus] Commtouch/Temp files going back to last year?

 

These are cached CT files. I will find out when the can be deleted and get
back to you.

 

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 mailto:dbar...@declude.com dbar...@declude.com

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Thursday, March 18, 2010 11:35 AM
To: Declude.virus@declude.com
Subject: [Declude.Virus] Commtouch/Temp files going back to last year?

 

Hi,

 

That folder has over 1,000 files, some several MB large, CTM*.tmp,
CTENG*.tmp and CTENG*.dat.

 

How old do these files have to be, before I can safely delete them?

 

Best Regards,

Andy


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type unsubscribe Declude.Virus. The archives can be found
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Re: [Declude.Virus] Commtouch/Temp files going back to last year?

2010-03-19 Thread Pete McNeil




On 3/19/2010 5:52 PM, Andy Schmidt wrote:

  
  
  

  
  Hi,
  
  No I have
a little cscript I
wrote that iterates through subdirectories and takes parameters like
/lastweek /lastmonth etc.
  


If you're looking for something ready-made and don't need anything
extra I used to have good luck with delold.

Googling for it will get you there.

_M




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Re: [Declude.Virus] Commtouch/Temp files going back to last year?

2010-03-19 Thread Dean Lawrence
I have a similar routine that I run, but I utilize a batch file that
uses the command line forfiles utility. It was part of the windows
resource kits and takes parameters like /d -7 which would affect files
with a modification date of 7 days ago.

 No I have a little cscript I wrote that iterates through subdirectories and
 takes parameters like /lastweek  /lastmonth etc.



-- 
__
Dean Lawrence, CIO/Partner
Internet Data Technology
888.GET.IDT1 ext. 701 * fax: 888.438.4381
http://www.idatatech.com/
Corporate Internet Development and Marketing Specialists


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RE: [Declude.Virus] Commtouch/Temp files going back to last year?

2010-03-18 Thread David Barker
These are cached CT files. I will find out when the can be deleted and get
back to you.

 

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 mailto:dbar...@declude.com dbar...@declude.com

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Thursday, March 18, 2010 11:35 AM
To: Declude.virus@declude.com
Subject: [Declude.Virus] Commtouch/Temp files going back to last year?

 

Hi,

 

That folder has over 1,000 files, some several MB large, CTM*.tmp,
CTENG*.tmp and CTENG*.dat.

 

How old do these files have to be, before I can safely delete them?

 

Best Regards,

Andy


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RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it?

2009-07-08 Thread David Barker
We just migrated servers this week. It is possible your DNS is using cached
information. Remember a diags.txt is only created on startup so you may have
old information.  Can you flush your DNS cache and restart Declude to see if
it resolves the problem. 

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 mailto:dbar...@declude.com dbar...@declude.com

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, July 08, 2009 10:20 AM
To: declude.virus@declude.com; declude.junkm...@declude.com
Subject: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the
best procedure everyone uses to renew it?
Sensitivity: Personal

 

Hi,

 

I noticed that ZeroHour stopped catching any viruses after 6/28 - and, after
investigating, I now realize it no longer traps any Spam. There were NO
changes to any .CFG (or other Declude files). I'm enclosing the most recent
Diags.txt (from 6/18, where CommTouch was ON) and then one from today after
I made a point of manually restarting DecludeProc.  Suddenly, it reports
CommTouch as OFF?

 

My customer screen shows:

 


 

Host Information


 Declude Imail Perpetual Lic.

[omitted] 

28 Jun 2010 


 AVG 

Activated

Current



 CommTouch 

Activated



 

It can't be a coincidence that CommTouch stopped working 3 weeks ago,  on
the exact anniversary date of my (renewed) agreement?

 

Since I only purchased CommTouch a few weeks ago, I'm new to this. So, what
do Declude customers have to do after purchasing CommTouch or after renewing
their service agreements to make sure that the software will continue to
work with a complete function set? This way, I can add yet another reminder
to my calendar (besides monitoring the AVG licensing renewal date).

 

 


Overall Server Virus Summary Report


Total Messages Processed: 21,868
Virus Infected Messages: 60
Percentage Infected: 0.27%


VIRUS

# INFECTED

PERCENTAGE



OUTLOOK 'BLANK FOLDING' VULNERABILITY

33

0.15%



OUTLOOK 'CR' VULNERABILITY

11

0.05%



OUTLOOK 'MIME SEGMENT IN MIME PREAMBLE' VULNERABILITY

8

0.04%



I-WORM/MYDOOM.O

3

0.01%



I-WORM/MYDOOM.BE

1

0.00%



I-WORM/MYDOOM.N

1

0.00%



NON STANDARD HEADER VULNERABILITY

1

0.00%



TROJAN.IFRAME-3

1

0.00%



WORM.BAGLE-ZIPPWD-35

1

0.00%



 


Virus Scanner Summary Report (Integrated AVG Scanner)


Total Messages Processed: 21,868
Virus Infected Messages: 5
Percentage Infected: 0.02%


VIRUS

# INFECTED

PERCENTAGE



I-WORM/MYDOOM.O

3

0.01%



I-WORM/MYDOOM.BE

1

0.00%



I-WORM/MYDOOM.N

1

0.00%



 


Virus Scanner Summary Report (ClamAV)


Total Messages Processed: 21,868
Virus Infected Messages: 2
Percentage Infected: 0.01%


VIRUS

# INFECTED

PERCENTAGE



TROJAN.IFRAME-3

1

0.00%



WORM.BAGLE-ZIPPWD-35

1

0.00%



 

Best Regards,

Andy

 

 


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RE: [Declude.JunkMail] RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it?

2009-07-08 Thread David Barker
Andy,


When I checked your record on our server CT was set to ON I did not
reactivate it. 

 

1.   The switch over to the new system was on 6/28 8:00-10:00 pm EST
time. I chose Sunday to do this as web traffic to Declude would be low and
it was after the weekend.

2.   Thanks for pointing out that we should update our own DNS a week
prior. This was done 1 week prior and we set the TTL to 5 min.  Which I
think is still the case and once everything has settled we will move it up
again.

 

I have not pinpointed the exact problem as of yet however the issue you
experienced occurred on some servers and is resolved within minutes of
notifying us, as it was with you. 

 

Thanks 

David 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, July 08, 2009 11:50 AM
To: declude.junkm...@declude.com
Subject: [Declude.JunkMail] RE: [Declude.Virus] Commtouch ZeroHour - no
longer active? What's the best procedure everyone uses to renew it?
Sensitivity: Personal

 

Hi Dave,

 

The Diags.txt I had sent was created from THIS MORNING (I had made a point
of restarting DecludeProc to get a current status). So CommTouch was
definitely reported as OFF at that time.  It had been reported as ON in
June, the previous time that the server had been started (for security
fixes).

 

I cleared the DNS cache and restarted DecludeProc and now Diags.txt reports
ON for CommTouch. So thanks for re-activating it.

 

So - that leaves a whole bunch of new concerns:

 

-  If you ONLY migrated servers THIS week, then THIS was NOT the
reason.
CommTouch had stopped after 6/27, which is 11 days ago. (That's the last
date your log files showed any CommTouch hits!) However, it's the exact date
of my new renewal term! So what precisely happened on 6/28 at midnight?

-  Irregardless, if you switched IP addresses for some of your
servers, that you obviously would have to FIRST update your OWN DNS a week
prior (or whatever the old TTL was) to change the TTL for that DNS record to
something extremely short (e.g., hours). A week later, after the old TTL had
expired, you could THEN change the DNS record to the NEW IP address and
update the TTL to the longer period again. 
If you simply switched IP addresses without prior TTL adjustments, then your
customers would NOT see the new IP until the old TTL had run out. Although
this was not the problem I my case - which host name are we talking about
and how was this migration executed if you feel that your customers have to
flush their DNS cache to obtain the new server address?

 

Best Regards,

Andy

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Wednesday, July 08, 2009 11:04 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's
the best procedure everyone uses to renew it?
Sensitivity: Personal

 

We just migrated servers this week. It is possible your DNS is using cached
information. Remember a diags.txt is only created on startup so you may have
old information.  Can you flush your DNS cache and restart Declude to see if
it resolves the problem. 

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 mailto:dbar...@declude.com dbar...@declude.com

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, July 08, 2009 10:20 AM
To: declude.virus@declude.com; declude.junkm...@declude.com
Subject: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the
best procedure everyone uses to renew it?
Sensitivity: Personal

 

Hi,

 

I noticed that ZeroHour stopped catching any viruses after 6/28 - and, after
investigating, I now realize it no longer traps any Spam. There were NO
changes to any .CFG (or other Declude files). I'm enclosing the most recent
Diags.txt (from 6/18, where CommTouch was ON) and then one from today after
I made a point of manually restarting DecludeProc.  Suddenly, it reports
CommTouch as OFF?

 

My customer screen shows:

 


 

Host Information


 Declude Imail Perpetual Lic.

[omitted] 

28 Jun 2010 


 AVG 

Activated

Current



 CommTouch 

Activated



 

It can't be a coincidence that CommTouch stopped working 3 weeks ago,  on
the exact anniversary date of my (renewed) agreement?

 

Since I only purchased CommTouch a few weeks ago, I'm new to this. So, what
do Declude customers have to do after purchasing CommTouch or after renewing
their service agreements to make sure that the software will continue to
work with a complete function set? This way, I can add yet another reminder
to my calendar (besides monitoring the AVG licensing renewal date).

 

 


Overall Server Virus Summary Report


Total Messages Processed: 21,868
Virus Infected Messages: 60
Percentage Infected: 0.27%


VIRUS

# INFECTED

PERCENTAGE



OUTLOOK 'BLANK FOLDING' VULNERABILITY

33

RE: [Declude.JunkMail] RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the best procedure everyone uses to renew it?

2009-07-08 Thread David Barker
Andy,


When I checked your record on our server CT was set to ON I did not
reactivate it. 

 

1.   The switch over to the new system was on 6/28 8:00-10:00 pm EST
time. I chose Sunday to do this as web traffic to Declude would be low and
it was after the weekend.

2.   Thanks for pointing out that we should update our own DNS a week
prior. This was done 1 week prior and we set the TTL to 5 min.  Which I
think is still the case and once everything has settled we will move it up
again.

 

I have not pinpointed the exact problem as of yet however the issue you
experienced occurred on some servers and is resolved within minutes of
notifying us, as it was with you. 

 

Thanks 

David 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, July 08, 2009 11:50 AM
To: declude.junkm...@declude.com
Subject: [Declude.JunkMail] RE: [Declude.Virus] Commtouch ZeroHour - no
longer active? What's the best procedure everyone uses to renew it?
Sensitivity: Personal

 

Hi Dave,

 

The Diags.txt I had sent was created from THIS MORNING (I had made a point
of restarting DecludeProc to get a current status). So CommTouch was
definitely reported as OFF at that time.  It had been reported as ON in
June, the previous time that the server had been started (for security
fixes).

 

I cleared the DNS cache and restarted DecludeProc and now Diags.txt reports
ON for CommTouch. So thanks for re-activating it.

 

So - that leaves a whole bunch of new concerns:

 

-  If you ONLY migrated servers THIS week, then THIS was NOT the
reason.
CommTouch had stopped after 6/27, which is 11 days ago. (That's the last
date your log files showed any CommTouch hits!) However, it's the exact date
of my new renewal term! So what precisely happened on 6/28 at midnight?

-  Irregardless, if you switched IP addresses for some of your
servers, that you obviously would have to FIRST update your OWN DNS a week
prior (or whatever the old TTL was) to change the TTL for that DNS record to
something extremely short (e.g., hours). A week later, after the old TTL had
expired, you could THEN change the DNS record to the NEW IP address and
update the TTL to the longer period again. 
If you simply switched IP addresses without prior TTL adjustments, then your
customers would NOT see the new IP until the old TTL had run out. Although
this was not the problem I my case - which host name are we talking about
and how was this migration executed if you feel that your customers have to
flush their DNS cache to obtain the new server address?

 

Best Regards,

Andy

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Wednesday, July 08, 2009 11:04 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Commtouch ZeroHour - no longer active? What's
the best procedure everyone uses to renew it?
Sensitivity: Personal

 

We just migrated servers this week. It is possible your DNS is using cached
information. Remember a diags.txt is only created on startup so you may have
old information.  Can you flush your DNS cache and restart Declude to see if
it resolves the problem. 

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 mailto:dbar...@declude.com dbar...@declude.com

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, July 08, 2009 10:20 AM
To: declude.virus@declude.com; declude.junkm...@declude.com
Subject: [Declude.Virus] Commtouch ZeroHour - no longer active? What's the
best procedure everyone uses to renew it?
Sensitivity: Personal

 

Hi,

 

I noticed that ZeroHour stopped catching any viruses after 6/28 - and, after
investigating, I now realize it no longer traps any Spam. There were NO
changes to any .CFG (or other Declude files). I'm enclosing the most recent
Diags.txt (from 6/18, where CommTouch was ON) and then one from today after
I made a point of manually restarting DecludeProc.  Suddenly, it reports
CommTouch as OFF?

 

My customer screen shows:

 


 

Host Information


 Declude Imail Perpetual Lic.

[omitted] 

28 Jun 2010 


 AVG 

Activated

Current



 CommTouch 

Activated



 

It can't be a coincidence that CommTouch stopped working 3 weeks ago,  on
the exact anniversary date of my (renewed) agreement?

 

Since I only purchased CommTouch a few weeks ago, I'm new to this. So, what
do Declude customers have to do after purchasing CommTouch or after renewing
their service agreements to make sure that the software will continue to
work with a complete function set? This way, I can add yet another reminder
to my calendar (besides monitoring the AVG licensing renewal date).

 

 


Overall Server Virus Summary Report


Total Messages Processed: 21,868
Virus Infected Messages: 60
Percentage Infected: 0.27%


VIRUS

# INFECTED

PERCENTAGE



OUTLOOK 'BLANK FOLDING' VULNERABILITY

33

RE: [Declude.Virus] CommTouch, External Scanners, Marketplace

2009-06-04 Thread Andy Schmidt
Hi Dave,

 

Could you please elaborate on that:

 

 In addition we have ZEROHOUR as a option for Perpetual license customers
as an additional  virus scanners providing ZEROHOUR protection and
additional spam definitions. For the amount of money that this is being
offered for it is a wise investment. 

 

Yesterday you indicated, in your breakdown of annual fees, you indicated
that my annual fees were 50% higher than 5 years ago (which I have been
paying without complaint), because my fees now PAID for feature. I wasn't
aware of that. Is there something special that I have to do to turn this on?
(I'm assuming: If I'm paying for it every year, I should be entitled to use
it?)

 

 It would be good to run more than 1 virus scanner for several reasons 

 

As far as external scanners - one desirable feature for your current
full-time developer would be to implement ClamLib und the Sniffer API so
that they do NOT require launching yet another command line program, which
chips away from the system heap - and causes severe overhead. 

 

 Mr/s Customer how much more are you willing to pay so that we can
invest in more resources in order to develop a better product?  

 

As far as the market place and how much to pay - I tend to compare Declude
to ORF (http://www.vamsoft.com/orfee_order.asp), which I both pay for. One
for Imail the other for IIS SMTP. Both have interfaces to external tools
(Sniffer, ClamAV, McAfee), both check SPF, DNS blacklists, URI Blacklists,
both have the ability to define RegEx custom filters.

 

The difference: for the lesser annual fees, ORF has been growing its
business by delivering versions with new features for as many years as I
have been a user. They even have a voting system where their paying
customers can express preferences which features are most important to them:
http://www.vamsoft.com/features/default.asp.  

 

Or, let's look at Sniffer: for $495.00/year you have a company that has
people actively improving their signatures several times EACH day PLUS
they still manage to put out significant new versions.

 

So don't falsely accuse us that we're unwilling to pay sufficient fees to
support one full time developer. I pay that many times over for spam/virus
filtering to various vendors - I even pay for DLAnalyzer and invURIBL, money
that Declude could and should have earned if they had added reporting and
URIBL scanning into the product. Then YOU would be getting the annual fees
I'm paying them!

I say it again: The budget is clearly there. The difference is, other
vendors invest that money into the product I pay for! Declude is the only
product that's been taking these fees for years and has NOT progressed the
product, forcing me to pay extra for add-ons - and now is expecting that we
should trust yet another incarnation of a new business model to pay us
first, then we deliver. There's only so much up front investing that your
investors (=customers) are willing to do before they want to see results.

 

Best Regards,

Andy Schmidt

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Thursday, June 04, 2009 10:03 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?

 

Sorry no marketing department to give you the warm and fuzzy spin, just me.

 

Couple of suggestions. Declude has the ability to run upto 5 additional cmd
line scanners of your choice, we provide AVG as a courtesy to our customers
as in the past Declude did not have any internal virus scanner, you would
have to go out and purchase that separately

 

It would be good to run more than 1 virus scanner for several reasons, one
of which is failure of an AV scanner, (admittedly in this instance failure
was on our part) But rest assured false positives, no virus signatures, lag
time are problems ALL AV vendors are faced with. There are some that are
free that work extremely well ClamWin or ClamAV is an example of this.

 

In addition we have ZEROHOUR as a option for Perpetual license customers as
an additional  virus scanners providing ZEROHOUR protection and additional
spam definitions. For the amount of money that this is being offered for it
is a wise investment. If you opted out of this because you didn't want to
spend the extra few $ on security then you have different issues and it's
not Declude.

 

Lastly Patrick please contact supp...@declude.com having looked at your host
record it does not look like you are receiving any AV updates - it could be
that your firewall is blocking the AV updates, our support can work with you
to fix that.


Thanks
David 

 



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RE: [Declude.Virus] CommTouch, External Scanners, Marketplace

2009-06-04 Thread David Barker
 In addition we have ZEROHOUR as a option for Perpetual license customers
as an additional  virus scanners providing ZEROHOUR protection and
additional spam definitions. For the amount of money that this is being
offered for it is a wise investment. 

 

No Andy WE are paying for it not YOU. Here were my choices:

 

1.   Add ZEROHOUR and increase the service agreement price - Which we
did not do.

2.   Add ZEROHOUR and charge a yearly renewal on ZEROHOUR - Which we did
not do.

 

Instead this is what we did do - I opted to give all perpetual license
customers ZEROHOUR at COST and then Declude absorbs the yearly renewal I did
not ask for any more money, every year I pay a % of the Service Agreement to
Commtouch, we did this without asking you for a penny extra. And what do I
get from you . entitlement blah blah.. no you are not entitled to it, it
is a 3rd party add-on of which we carry the cost. If you would like to
participate, please purchase the ZEROHOUR at COST (meaning we make no money
on it) and benefit from what we are offering.

 

for your current full-time developer would be to implement ClamLib und the
Sniffer API

 

GREAT idea why didn't I think of that ? Wait I know - let me stop
everything else we doing and focus on the Sniffer API.

 

There's only so much up front investing that your investors (=customers)
are willing to do before they want to see results.

 

There is spin and there is reality.  I have laid down the issues and you
know my concern and dedication for Declude customers, every decision is made
with Declude customers best interests in mind balanced with keeping the
business running (maybe I am too soft for running a business). Untimely it
is a free market and if we doing it wrong we won't survive - if Declude does
not meet your needs and money is not an issue for you. Please feel free to
use a different solution, I won't be offended.

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 mailto:dbar...@declude.com dbar...@declude.com

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Thursday, June 04, 2009 11:03 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] CommTouch, External Scanners, Marketplace

 

Hi Dave,

 

Could you please elaborate on that:

 

 In addition we have ZEROHOUR as a option for Perpetual license customers
as an additional  virus scanners providing ZEROHOUR protection and
additional spam definitions. For the amount of money that this is being
offered for it is a wise investment. 

 

Yesterday you indicated, in your breakdown of annual fees, you indicated
that my annual fees were 50% higher than 5 years ago (which I have been
paying without complaint), because my fees now PAID for feature. I wasn't
aware of that. Is there something special that I have to do to turn this on?
(I'm assuming: If I'm paying for it every year, I should be entitled to use
it?)

 

 It would be good to run more than 1 virus scanner for several reasons 

 

As far as external scanners - one desirable feature for your current
full-time developer would be to implement ClamLib und the Sniffer API so
that they do NOT require launching yet another command line program, which
chips away from the system heap - and causes severe overhead. 

 

 Mr/s Customer how much more are you willing to pay so that we can
invest in more resources in order to develop a better product?  

 

As far as the market place and how much to pay - I tend to compare Declude
to ORF (http://www.vamsoft.com/orfee_order.asp), which I both pay for. One
for Imail the other for IIS SMTP. Both have interfaces to external tools
(Sniffer, ClamAV, McAfee), both check SPF, DNS blacklists, URI Blacklists,
both have the ability to define RegEx custom filters.

 

The difference: for the lesser annual fees, ORF has been growing its
business by delivering versions with new features for as many years as I
have been a user. They even have a voting system where their paying
customers can express preferences which features are most important to them:
http://www.vamsoft.com/features/default.asp.  

 

Or, let's look at Sniffer: for $495.00/year you have a company that has
people actively improving their signatures several times EACH day PLUS
they still manage to put out significant new versions.

 

So don't falsely accuse us that we're unwilling to pay sufficient fees to
support one full time developer. I pay that many times over for spam/virus
filtering to various vendors - I even pay for DLAnalyzer and invURIBL, money
that Declude could and should have earned if they had added reporting and
URIBL scanning into the product. Then YOU would be getting the annual fees
I'm paying them!

I say it again: The budget is clearly there. The difference is, other
vendors invest that money into the product I pay for! Declude is the only
product that's been taking these fees for years and has NOT progressed the
product