Re: [libreoffice-design] RFE process between QA and UX

2014-12-17 Thread Jan Holesovsky
Hi Sophie,

Sophie píše v Út 16. 12. 2014 v 19:16 +0100:
  
  Discussing with QA team today, there has been a lot of bug reports
  concerning minor enhancements these last days.
  It would be better is those enhancements would be first discussed by the
  UX team before going to QA for triage because most of the time they
  don't have the requested info regarding bug filling then QA team has to
  spend a lot of time to reproduce them and this is not up to the QA team
  to discuss UX enhancements.
  
  Please can you send few examples to have a better idea? :-)
 
 https://bugs.freedesktop.org/show_bug.cgi?id=87360
 https://bugs.freedesktop.org/show_bug.cgi?id=87357
 or see this list:
 https://bugs.freedesktop.org/buglist.cgi?bug_status=NEWcomponent=ux-adviseemail1=philipz85%40hotmail.coemailtype1=substringlist_id=505514product=LibreOfficequery_format=advanced

Ah! - so Jay is a very active member of the Design Team, and discusses
his proposals the right way; so I am not really concerned about these
reports :-) - they will be handled properly, I am sure.

So to get them out of the stats - does the NEEDINFO + ux-advise
component (as Stuart proposed) work for you, Sophie?  Jay - can you
please mark your reports that way if yes?

 Yes, but that is a lot of work for bug triagers. If you well know the
 functionality, it's easy to discriminate, but for QA people who do not
 have that knowledge, the lack of steps to reproduce, examples, etc. is
 very time consuming plus the fact that he won't know what to do with it
 (50% of users would like to have it and the other 50% won't), when it
 can be solved quickly by discussing a little bit.

Sure, as I did not have the examples, I did not know exactly what you
had in mind :-)

All the best,
Kendy


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Re: [libreoffice-design] RFE process between QA and UX

2014-12-17 Thread Sophie
Hi Kendy, all,
Le 17/12/2014 12:47, Jan Holesovsky a écrit :
 Hi Sophie,
 
 Sophie píše v Út 16. 12. 2014 v 19:16 +0100:
  
 Discussing with QA team today, there has been a lot of bug reports
 concerning minor enhancements these last days.
 It would be better is those enhancements would be first discussed by the
 UX team before going to QA for triage because most of the time they
 don't have the requested info regarding bug filling then QA team has to
 spend a lot of time to reproduce them and this is not up to the QA team
 to discuss UX enhancements.

 Please can you send few examples to have a better idea? :-)

 https://bugs.freedesktop.org/show_bug.cgi?id=87360
 https://bugs.freedesktop.org/show_bug.cgi?id=87357
 or see this list:
 https://bugs.freedesktop.org/buglist.cgi?bug_status=NEWcomponent=ux-adviseemail1=philipz85%40hotmail.coemailtype1=substringlist_id=505514product=LibreOfficequery_format=advanced
 
 Ah! - so Jay is a very active member of the Design Team, and discusses
 his proposals the right way; so I am not really concerned about these
 reports :-) - they will be handled properly, I am sure.

ok, no problem, Jay is an example (and great to see him so active here
now :) but that will help to set the good process between the teams.
 
 So to get them out of the stats - does the NEEDINFO + ux-advise
 component (as Stuart proposed) work for you, Sophie?  Jay - can you
 please mark your reports that way if yes?

Well, I'm only the messenger here. So let me make the proposal to the QA
team during their meeting this evening, and I'll report back to you, but
I guess they will be ok with Stuart proposal and yours.
 
 Yes, but that is a lot of work for bug triagers. If you well know the
 functionality, it's easy to discriminate, but for QA people who do not
 have that knowledge, the lack of steps to reproduce, examples, etc. is
 very time consuming plus the fact that he won't know what to do with it
 (50% of users would like to have it and the other 50% won't), when it
 can be solved quickly by discussing a little bit.
 
 Sure, as I did not have the examples, I did not know exactly what you
 had in mind :-)

Ok, thanks a lot to Stuart and you to help me clarify it :)
Cheers
Sophie

-- 
Sophie Gautier sophie.gaut...@documentfoundation.org
Tel:+33683901545
Co-founder - Release coordinator
The Document Foundation

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