Customer installed U18.04 Dell OEM and that works as expected. We can
drop the severity. I installed the Base Dell OEM image to confirm the
issue. When I first booted the issue was not there. Then when I loaded
the updates/upgrades and rebooted the segfaults came back. I have
nothing else
apport logs
** Attachment added: "previous apport"
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252624/+files/apport.log.3.gz
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Valgrind output
** Attachment added: "valgrind"
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252595/+files/valgrind.out
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backtrace
** Attachment added: "backtrace"
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252584/+files/gdb-gnome2.txt
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backtrace
** Attachment added: "backtrace"
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252585/+files/gdb-gnome2.txt
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I ran backtrace with --verbose so hopefully that helps as well attaching
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Title:
gnome-software from xps 13 9365 with
backtrace
** Attachment added: "backtrace"
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252583/+files/gdb-gnome2.txt
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you can maybe try to catch the segfault using apport and use apport-
retrace on the file from /var/crash
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Title:
dmesg -T | grep seg
[Wed Apr 3 14:52:31 2019] pool[18867]: segfault at ffb8 ip
7f8bf01e1b97 sp 7f8bca5b0938 error 5 in
libappstream-glib.so.8.0.6[7f8bf01c5000+42000]
[Wed Apr 3 14:57:24 2019] pool[25609]: segfault at ffb8 ip
7fa7ef7d3b97 sp 7fa7ccae3938
Backtrace is not working since there are no debug symbols example
attached
** Attachment added: "backtrace no debug symbol"
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252582/+files/gdb-gnome.txt
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** Attachment added: "command run with verbose"
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5252581/+files/gnome-verbose.txt
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I googled and found you could get more information with running the
gnome-software --verbose. Attaching that file in case it helps. There
was no gnome-software-dbg or gnome-software-dbgsym to install and or
download, I checked.
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I loaded the default debug symbols and I see Reading symbols from gnome-
software... (no debugging symbols found)...done. I then tried to load
all and still I receive no debug symbols. It is not that I didn't load
them, it is I have no idea what the debug symbol for gnome-software is.
Can you
Could you install the debug pacakges as described on the wiki? The issue
looks somewhat similar to bug #1778135
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Title:
** Changed in: gnome-software (Ubuntu)
Status: Incomplete => New
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Title:
gnome-software from xps 13 9365 with
Any updates on this bug? What is needed from the customer or Dell to
isolate this?
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Title:
gnome-software from xps 13
Is there any updates on this bug? Anything you need me to collect?
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Title:
gnome-software from xps 13 9365 with
attaching now
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Title:
gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04
segfaults
To manage
Is this related too https://bugs.launchpad.net/ubuntu/+source/gnome-
software/+bug/1781996
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Title:
gnome-software from
** Attachment added: "backtrace"
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+attachment/5248638/+files/gdb-gnome.txt
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Thank you for taking the time to report this bug and helping to make
Ubuntu better. Please try to obtain a backtrace following the
instructions at http://wiki.ubuntu.com/DebuggingProgramCrash and upload
the backtrace (as an attachment) to the bug report. This will greatly
help us in tracking down
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