sander,
Since there's a chance the root cause of your issue is slightly
different to the original report here, please open a new bug by running:
ubuntu-bug gnome-shell
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Desktop Bugs, which is subscribed to gnome-shell in
Note that I am using Ubuntu 18.04 LTS which is not end-of-life.
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https://bugs.launchpad.net/bugs/1827791
Title:
Dell XPS 13 9380 - Screen and input freezes /
Please re-open this bug report. I confirm this issue on a Dell XPS 13
9380 with 16GB RAM.
The following command solves everything, but is of course only a
workaround and not a solution:
sudo swapoff /swapfile
My wild guess is that fragmentation on the filesystem in combination
with a very big
Thank you for reporting this bug to Ubuntu.
Ubuntu 19.04 (disco) reached end-of-life on January 23, 2020.
See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases
We appreciate that this bug may be old and you might not be interested
in discussing it any more.
Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: gnome-shell (Ubuntu)
Status: New => Confirmed
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** Changed in: gnome-shell (Ubuntu)
Status: Expired => New
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Title:
Dell XPS 13 9380 - Screen and input freezes /
[Expired for gnome-shell (Ubuntu) because there has been no activity for
60 days.]
** Changed in: gnome-shell (Ubuntu)
Status: Incomplete => Expired
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Yes those messages themselves are safe, but I think they may suggest the
kernel got stuck for a while (somewhere, anywhere). And that would
correlate with this bug.
If there were any other kernel log messages around that time then please
paste them here.
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In comment 28, the freeze happened just before taking the log, yet the
last log entry was from ~1 minute earlier, so it doesn't look like there
were any relevant log entries.
However just now I had a freeze, and there are some messages in dmesg:
[10980.231902] perf: interrupt took too long (2512
This sounds very much like what I tried to describe in #1826219; also on
a Dell XPS 13. Subscribing.
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https://bugs.launchpad.net/bugs/1827791
Title:
Dell XPS 13
Thanks.
Per comment #27 please also tell us the exact date and time that the
freezes occurred so we can be sure to look at the right part of the log.
If you are not sure or can't remember then please repeat the steps in
comment #27.
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Hi Daniel,
Here is the output of journalctl -b 0, as requested.
I turned off Wi-Fi and Bluetooth before rebooting, to reduce the noise
in the logs. This was on AC power as well.
Let me know if there's anything else I can do to help.
Regarding the Wi-Fi crash you noticed, someone else has
Thanks for all that.
I think we're still missing a system log. Please wait until the problem
happens, note the time and date and then run:
journalctl -b0 > curjournal.txt
and send us the file 'curjournal.txt'.
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Desktop
I forgot to reply to the question about Gnome Shell extensions.
No, I have not installed any. The only ones I have are ones that were
installed as part of 19.04:
dpkg -l | grep -i gnome-shell
ii gnome-shell3.32.0+git20190410-1ubuntu1
amd64
(OK, I ran apport-collect 1827791 but that didn't seem to add much, so I
ran apport-collect --package=xorg 1827791 and that added all of the
output that was originally added).
Hopefully the new files are cleaner (no ath10k crashes, no Bluetooth
mouse).
The CPU temperature warnings occur during
apport information
** Description changed:
Hello,
I have a new 2019 Dell XPS 13 (9380). I ordered the official Ubuntu
edition from Dell which came with 18.04. I then upgraded it to 18.10 for
a short while, before wiping it and installing 19.04 from a fresh ISO
download after that
apport information
** Tags added: apport-collected
** Description changed:
Hello,
I have a new 2019 Dell XPS 13 (9380). I ordered the official Ubuntu
edition from Dell which came with 18.04. I then upgraded it to 18.10 for
a short while, before wiping it and installing 19.04 from a
Hi Daniel,
Thanks for taking the time to look at this issue.
Regarding the Bluetooth mouse, I only bought that recently, and this
issue was occurring before then (just using the touchpad).
To double-check though, I just switched off the Bluetooth mouse and
rebooted and still get the temporary
Please check that you haven't installed any gnome-shell extensions. If
you have then please uninstall them all, reboot and retest.
** Changed in: xorg (Ubuntu)
Status: New => Incomplete
** Package changed: xorg (Ubuntu) => gnome-shell (Ubuntu)
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Also, the attached kernel log shows ath10k (wifi driver) crashing a
couple of times. I'm not sure if that could lead to any shell freezes
though.
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Also, your Xorg log shows the mouse "BM30X mouse" repeatedly
disconnecting and reconnecting, which may cause the whole screen to
freeze briefly because it is in Xorg. Please try removing that mouse
from the machine and tell us if that fixes the bug.
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