[Bug 1751578] Re: Totem no longer plays MP4s, despite correct plugins installed
Thanks for responding. Every single one of those packages are already installed. If I drag a video into an empty Firefox tab, Firefox will play it. Same goes for Chromium. The files are definitely playable. If I open the same file in Totem, it will not play. This is a new problem, before I installed a few other video players to test (mpv, mplayer, vlc) this wasn't happening. Totem played everything I opened before. I know this is probably user error after installing and removing the other video players, but I cannot get Totem restored to the functionality I had last week, even though the required plugins are definitely installed. Right now Totem displays the error message "Required plugin could not be found" and "Videos requires to install plugins to play media files of the following type: H.264 (High Profile) decoder". After I close the error message, Totem starts playing the the audio track only. Put differently, why does Totem not see that the required video plugins are already installed? How does it check for available plugins, and what instructions can I provide to help it locate or rediscover them? Does Totem rely on some underlying function or package in the OS that is responsible for this bug? Any troubleshooting advice would be greatly appreciated. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to totem in Ubuntu. https://bugs.launchpad.net/bugs/1751578 Title: Totem no longer plays MP4s, despite correct plugins installed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1751578/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1751578] LogAlsaMixer.txt
apport information ** Attachment added: "LogAlsaMixer.txt" https://bugs.launchpad.net/bugs/1751578/+attachment/5063349/+files/LogAlsaMixer.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to totem in Ubuntu. https://bugs.launchpad.net/bugs/1751578 Title: Totem no longer plays MP4s, despite correct plugins installed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1751578/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1751578] Re: Totem no longer plays MP4s, despite correct plugins installed
gstreamer1.0-vaapi was not installed, however I've now run the apport-collect command and here is the output of dpkg -l | grep gstreamer: ii gir1.2-gstreamer-1.01.8.3-1~ubuntu0.1 amd64GObject introspection data for the GStreamer library ii gstreamer1.0-alsa:amd64 1.8.3-1ubuntu0.2 amd64GStreamer plugin for ALSA ii gstreamer1.0-clutter-3.03.0.18-1 amd64Clutter PLugin for GStreamer 1.0 ii gstreamer1.0-fluendo-mp3:amd64 0.10.32.debian-1 amd64Fluendo mp3 decoder GStreamer 1.0 plugin ii gstreamer1.0-libav:amd641.8.3-1ubuntu0.2 amd64libav plugin for GStreamer ii gstreamer1.0-plugins-bad:amd64 1.8.3-1ubuntu0.2 amd64GStreamer plugins from the "bad" set ii gstreamer1.0-plugins-bad-faad:amd64 1.8.3-1ubuntu0.2 amd64GStreamer faad plugin from the "bad" set ii gstreamer1.0-plugins-bad-videoparsers:amd64 1.8.3-1ubuntu0.2 amd64GStreamer videoparsers plugin from the "bad" set ii gstreamer1.0-plugins-base:amd64 1.8.3-1ubuntu0.2 amd64GStreamer plugins from the "base" set ii gstreamer1.0-plugins-base-apps 1.8.3-1ubuntu0.2 amd64GStreamer helper programs from the "base" set ii gstreamer1.0-plugins-good:amd64 1.8.3-1ubuntu0.4 amd64GStreamer plugins from the "good" set ii gstreamer1.0-plugins-ugly:amd64 1.8.3-1ubuntu0.1 amd64GStreamer plugins from the "ugly" set ii gstreamer1.0-plugins-ugly-amr:amd64 1.8.3-1ubuntu0.1 amd64GStreamer plugins from the "ugly" set ii gstreamer1.0-pulseaudio:amd64 1.8.3-1ubuntu0.4 amd64GStreamer plugin for PulseAudio ii gstreamer1.0-tools 1.8.3-1~ubuntu0.1 amd64Tools for use with GStreamer ii gstreamer1.0-x:amd641.8.3-1ubuntu0.2 amd64GStreamer plugins for X11 and Pango ii libgstreamer-plugins-bad1.0-0:amd64 1.8.3-1ubuntu0.2 amd64GStreamer development files for libraries from the "bad" set ii libgstreamer-plugins-base1.0-0:amd641.8.3-1ubuntu0.2 amd64GStreamer libraries from the "base" set ii libgstreamer-plugins-good1.0-0:amd641.8.3-1ubuntu0.4 amd64GStreamer development files for libraries from the "good" set ii libgstreamer1.0-0:amd64 1.8.3-1~ubuntu0.1 amd64Core GStreamer libraries and elements ii libreoffice-avmedia-backend-gstreamer 1:6.0.1~rc1-0ubuntu0.16.04.1~lo1 amd64GStreamer backend for LibreOffice -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to totem in Ubuntu. https://bugs.launchpad.net/bugs/1751578 Title: Totem no longer plays MP4s, despite correct plugins installed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1751578/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1751578] ProcCpuinfoMinimal.txt
apport information ** Attachment added: "ProcCpuinfoMinimal.txt" https://bugs.launchpad.net/bugs/1751578/+attachment/5063350/+files/ProcCpuinfoMinimal.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to totem in Ubuntu. https://bugs.launchpad.net/bugs/1751578 Title: Totem no longer plays MP4s, despite correct plugins installed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1751578/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1751578] Re: Totem no longer plays MP4s, despite correct plugins installed
apport information ** Tags added: apport-collected xenial ** Description changed: Recently I tested several video players, and after uninstalling them I can no longer view MP4 videos. I do have the necessary gstreamer plugins installed, however Totem incorrectly reports "Required plugin could not be found". I've posted a related question here: https://askubuntu.com/questions/1008762/how-can-i-restore-totems- ability-to-play-mp4-videos I'm on Ubuntu 16.04.4 LTS running Totem 3.18.1-1ubuntu4 + --- + ApportVersion: 2.20.1-0ubuntu2.15 + Architecture: amd64 + DistroRelease: Ubuntu 16.04 + InstallationDate: Installed on 2017-07-21 (219 days ago) + InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2) + Package: libgstreamer1.0-0 1.8.3-1~ubuntu0.1 + PackageArchitecture: amd64 + ProcVersionSignature: Ubuntu 4.13.0-36.40~16.04.1-generic 4.13.13 + Tags: xenial + Uname: Linux 4.13.0-36-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: + + _MarkForUpload: True ** Attachment added: "Dependencies.txt" https://bugs.launchpad.net/bugs/1751578/+attachment/5063346/+files/Dependencies.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to totem in Ubuntu. https://bugs.launchpad.net/bugs/1751578 Title: Totem no longer plays MP4s, despite correct plugins installed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1751578/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1751578] ProcEnviron.txt
apport information ** Attachment added: "ProcEnviron.txt" https://bugs.launchpad.net/bugs/1751578/+attachment/5063351/+files/ProcEnviron.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to totem in Ubuntu. https://bugs.launchpad.net/bugs/1751578 Title: Totem no longer plays MP4s, despite correct plugins installed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1751578/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1751578] JournalErrors.txt
apport information ** Attachment added: "JournalErrors.txt" https://bugs.launchpad.net/bugs/1751578/+attachment/5063348/+files/JournalErrors.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to totem in Ubuntu. https://bugs.launchpad.net/bugs/1751578 Title: Totem no longer plays MP4s, despite correct plugins installed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1751578/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1751578] XorgLog.txt
apport information ** Attachment added: "XorgLog.txt" https://bugs.launchpad.net/bugs/1751578/+attachment/5063352/+files/XorgLog.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to totem in Ubuntu. https://bugs.launchpad.net/bugs/1751578 Title: Totem no longer plays MP4s, despite correct plugins installed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1751578/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1751578] GstreamerVersions.txt
apport information ** Attachment added: "GstreamerVersions.txt" https://bugs.launchpad.net/bugs/1751578/+attachment/5063347/+files/GstreamerVersions.txt -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to totem in Ubuntu. https://bugs.launchpad.net/bugs/1751578 Title: Totem no longer plays MP4s, despite correct plugins installed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1751578/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1751578] Re: Totem no longer plays MP4s, despite correct plugins installed
*** This bug is a duplicate of bug 1751769 *** https://bugs.launchpad.net/bugs/1751769 ** Description changed: Recently I tested several video players, and after uninstalling them I can no longer view MP4 videos. I do have the necessary gstreamer plugins installed, however Totem incorrectly reports "Required plugin could not be found". - I've posted a related question here: - https://askubuntu.com/questions/1008762/how-can-i-restore-totems- - ability-to-play-mp4-videos - I'm on Ubuntu 16.04.4 LTS running Totem 3.18.1-1ubuntu4 - --- + --- ApportVersion: 2.20.1-0ubuntu2.15 Architecture: amd64 DistroRelease: Ubuntu 16.04 InstallationDate: Installed on 2017-07-21 (219 days ago) InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2) Package: libgstreamer1.0-0 1.8.3-1~ubuntu0.1 PackageArchitecture: amd64 ProcVersionSignature: Ubuntu 4.13.0-36.40~16.04.1-generic 4.13.13 Tags: xenial Uname: Linux 4.13.0-36-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: - + _MarkForUpload: True + + (Edit: I've deleted the Ask Ubuntu link and question as this is off- + topic there) -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to totem in Ubuntu. https://bugs.launchpad.net/bugs/1751578 Title: Totem no longer plays MP4s, despite correct plugins installed To manage notifications about this bug go to: https://bugs.launchpad.net/totem/+bug/1751578/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1751578] Re: Totem no longer plays MP4s, despite correct plugins installed
No problem and thanks for your help troubleshooting. The bug report on GNOME Bugzilla is here: https://bugzilla.gnome.org/show_bug.cgi?id=793834 ** Bug watch added: GNOME Bug Tracker #793834 https://bugzilla.gnome.org/show_bug.cgi?id=793834 -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to totem in Ubuntu. https://bugs.launchpad.net/bugs/1751578 Title: Totem no longer plays MP4s, despite correct plugins installed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1751578/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1751578] Re: Totem no longer plays MP4s, despite correct plugins installed
OK the Totem developers at GNOME Bugzilla say this is a packaging problem and that "Some libraries that the gst-libav package relies on are missing." If I try "apt-cache search gst-libav" I see this is "gstreamer1.0-libav", which is already installed. I have followed their advice and filed a new bug for the gst-libav1.0 package: https://bugs.launchpad.net/ubuntu/+source/gst- libav1.0/+bug/1751769 -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to totem in Ubuntu. https://bugs.launchpad.net/bugs/1751578 Title: Totem no longer plays MP4s, despite correct plugins installed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1751578/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
[Bug 1751578] [NEW] Totem no longer plays MP4s, despite correct plugins installed
Public bug reported: Recently I tested several video players, and after uninstalling them I can no longer view MP4 videos. I do have the necessary gstreamer plugins installed, however Totem incorrectly reports "Required plugin could not be found". I've posted a related question here: https://askubuntu.com/questions/1008762/how-can-i-restore-totems- ability-to-play-mp4-videos I'm on Ubuntu 16.04.4 LTS running Totem 3.18.1-1ubuntu4 ** Affects: totem (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to totem in Ubuntu. https://bugs.launchpad.net/bugs/1751578 Title: Totem no longer plays MP4s, despite correct plugins installed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/totem/+bug/1751578/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
