The few times I was able to open it (prior to it doing nothing
whatsoever) nothing ever happened or you had to install the application
more than once.
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I'm on Ubuntu Gnome 17.04 and experience the very same thing, it loads,
but never opens.
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https://bugs.launchpad.net/bugs/1606238
Title:
gnome-software won't
It doesn't make a lot of sense from a novice perspective.
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https://bugs.launchpad.net/bugs/1581713
Title:
Ubuntu Software asks for an Ubuntu Single Sign-On