[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

FYI, I (temporarily?) switched to SDDM, so far so good (although a bit cumbersome as delivered). It also allows Wayland sessions. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu. https://bugs.launchpad.net/bugs/1766137

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Hi, Being new around here, seen the high impact on a lot of users, is there anyway or chance that Canonical can set prio with GNOME or deliver the fix themselves to upstream? thanks, Koen. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Same problem here. I can no longer log into 18.04. First password entry fails, then on second entry, I get purple screen with working mouse pointer. But hangs there. This has been an intermittent problem for me over the past few weeks, but today seems to be 100%. -- You received this bug

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

** Changed in: gdm Status: Incomplete => In Progress -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu. https://bugs.launchpad.net/bugs/1766137 Title: [regression] Password accepted but login fails (blank purple

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Exact same issue as Tom F. Intel i7 920, 24gb ram and AMD graphics. Upgraded from 17.10 and I get constant purple screen of death followed by something about an authentication failure, even though my password is fine. -- You received this bug notification because you are a member of Ubuntu

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: gdm3 (Ubuntu Bionic) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu.

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: gnome-shell (Ubuntu Bionic) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu.

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

** Changed in: gdm3 (Ubuntu) Assignee: (unassigned) => Iain Lane (laney) -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu. https://bugs.launchpad.net/bugs/1766137 Title: [regression] Password accepted but login

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

** Also affects: gnome-shell (Ubuntu Bionic) Importance: Undecided Status: New ** Also affects: gdm3 (Ubuntu Bionic) Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

The gnome bug is now here : -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu. https://bugs.launchpad.net/bugs/1766137 Title: [regression] Password accepted but login

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

** Tags added: unlock -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu. https://bugs.launchpad.net/bugs/1766137 Title: [regression] Password accepted but login fails (blank purple screen and mouse pointer only) To

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

** Changed in: gdm Status: Confirmed => Incomplete ** Changed in: gdm Importance: Medium => Critical -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu. https://bugs.launchpad.net/bugs/1766137 Title:

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Not on first login but on switch user after entering correct password I get purple screen and mouse. Sometimes after a long delay I can get back to the login screen. I can usually force it back to the login screen by hitting a few random cycles of ctl+alt + F1, ctl+alt F2 and ctl+alt + F3. At

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

I upgraded from Ubuntu 17.10 to 18.04 and all was fine for a couple weeks. I think an update yesterday (5/7) caused the problem. I have two accounts on the system. I can initially log into either fine but switching to the other causes the purple screen with cursor only. It does not matter if I log

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

It could be that fixing this would also fixes lp:1703300 https://errors.ubuntu.com/problem/2258b834217f97f59fe38634745b76a577b781d1 ** Changed in: gnome-shell (Ubuntu) Status: Confirmed => Won't Fix -- You received this bug notification because you are a member of Ubuntu Desktop Bugs,

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

** Changed in: gdm3 (Ubuntu) Status: Confirmed => In Progress -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu. https://bugs.launchpad.net/bugs/1766137 Title: [regression] Password accepted but login fails

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

** Changed in: gdm Status: Unknown => Confirmed ** Changed in: gdm Importance: Unknown => Medium -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu. https://bugs.launchpad.net/bugs/1766137 Title: [regression]

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

** Bug watch added: GNOME Bug Tracker #795940 https://bugzilla.gnome.org/show_bug.cgi?id=795940 ** Changed in: gdm Importance: Undecided => Unknown ** Changed in: gdm Status: New => Unknown ** Changed in: gdm Remote watch: None => GNOME Bug Tracker #795940 -- You received this

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

To monitor the latest news about a fix look at: https://gitlab.gnome.org/GNOME/gnome-shell/issues/227 And when that's available, we will update this bug with information about an Ubuntu fix. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Is there a fix for this or not?. Please tell me there is -^- -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu. https://bugs.launchpad.net/bugs/1766137 Title: [regression] Password accepted but login fails (blank

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

That's not a bug. There's nothing on F7. Your session is on F2, and the login screen is F1. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu. https://bugs.launchpad.net/bugs/1766137 Title: [regression] Password

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Besides the login problem (wrong first attempt to login, then right password ,leads to a purple screen and nothing else happens) there is another problem when you are in gnome-shell if you issue ctrl-alt f4 you cannot get back with ctrl-alt f7 -- You received this bug notification because you

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Work around does not work for. It is not about nvidia driver. Lets face it, it is a showstopper for ubuntu 18.04 until bug is fixed. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu.

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Sum Sim Not sure it is the Nvidia driver, I have had the same problem on both the Nvidia-390 and the X-org Nouveau display driver. There seems to be a lot of talk about error occurring with incorrect password input, this is inconsistent with my experience. The best workaround I have seen so far

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Confirmed, entering an incorrect password and then trying to log in with the correct one leads to a purple screen. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu. https://bugs.launchpad.net/bugs/1766137 Title:

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

I have a kinda similar problem on xubuntu 18.04. And had that problem on xubuntu 16.04. After I type the password, there is only desktop wallpaper and mouse pointer (it moves). Then I press Ctr-Alt-Del and go back to password screen again (screen resolution changes to low), then I enter password

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

coolhandlewk You are right, I misunderstood. It works for me too, thanks. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu. https://bugs.launchpad.net/bugs/1766137 Title: [regression] Password accepted but login fails

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Davide Ads2000 means to hit cancel before retyping your password. Hit cancel, then re-select user, then retype password, all before hitting enter... and hence the purple screen. I believe it's the same problem. This workaround works for me. -- You received this bug notification because you

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Ads2 The cancel button is not visible (purple screen), your workaround is for another problem. I think it's better to remove it from the bug description. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu.

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

I see the same thing as #17 (Andrew). I type in the password correctly each time. I login to a user (successfully, no errors) and then log out. After that, I login as a different user and I get the purple screen without the desktop showing. I typed the correct password. If I switch users

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Daniel, I don't encounter problem with first attempt if I enter the right password. I only encounter problem with second attempt _after_ a failed first attempt. -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu.

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Had the same issue after a clean install of Ubuntu 18.04. After installing the proprietary drivers of the NVIDIA graphic card it did not happened again! -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu.

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Joseph, Zihang, that is bug 1765261. Not this one. Also, if you find yourself logged out unexpectedly, please look for crash files in /var/crash and report them using the 'ubuntu-bug' command. Finally, if anyone is experiencing this particular bug then please help upstream to debug it here:

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

I'm using a 18.04 upgraded from 17.10 and I have the same issue but slightly different. The difference is that if I lock the screen for more than a certain amount of time, when I wake it up, I find myself logged out. And to get away the blanked screen, I used Alt+F2 and then Alt+F1, and the gdm

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Same here with a 18.04 upgraded from 17.10 Workaround : * Hitting Alt+F1 return to GDM who complain about a “login fail” and ask another time my password. * Another successful password attempt finally launch Gnome correctly. Side effect : * Hitting Alt+F3,4,5,... give me ugly graphic mashup.

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Also often stuck at purple screen after login. Mouse cursor can still be moved around. Another workaround is switching to console and back using CTRL-F1/CTRL-F2/... In my logs I also see the G_IS_DBUS_CONNECTION (connection) error. -- You received this bug notification because you are a member

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

To add more info, the following steps cause this issue on my machine and are reproducible. - Start machine login to user A - Logout of user A - Try to login to user B - Now have a purple display, need to use the cancel workaround (next login will work) -- You received this bug notification

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

** Also affects: gdm Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu. https://bugs.launchpad.net/bugs/1766137 Title: [regression] Password accepted but login fails (blank

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

** Also affects: ubuntu-release-notes Importance: Undecided Status: New ** Changed in: ubuntu-release-notes Status: New => Fix Released -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gdm3 in Ubuntu.

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

I've added a workaround to the bug description (and to the upstream bug description), do comment if the workaround doesn't work for you :) ** Description changed: + WORKAROUND: After typing an incorrect password, click Cancel, then click + your name, then enter your password again. + + --- +

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Hi, As discussed with duflu on irc, here are the steps I took to reproduce and produce a log: 1. Enable debug in /etc/gdm3/custom.conf 2. Reboot 3. From other laptop; ssh wendigo journalctl -f 4. Intentially login with a faulty password first, which made GDM just prompt as normal 5. Login

[Bug 1766137] Re: [regression] Password accepted but login fails (blank purple screen and mouse pointer only)

Daniel thanks for your work here to try and get this filed correctly. If the logs are different for me and for this bug then perhaps my bug is different? Ray Strode (upstream) thinks the key part of my log is ``` Apr 23 17:43:40 adam-thinkpad-t430 gdm3[2997]: GdmSession: Emitting

<    1   2