Unsure at this point where the issue is but it seems with the lower part
of the stack so libmtp/libusb/kernel probaly...
** Package changed: nautilus (Ubuntu) => libmtp (Ubuntu)
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>From the error generated by gmtp: 'error returned by
libusb_claim_interface() = -6LIBMTP PANIC: Unable to initialize device'
If we add a newline:
'error returned by libusb_claim_interface() = -6
LIBMTP PANIC: Unable to initialize device'
I looked up libusb error -6. It indicates that the device
** Changed in: nautilus (Ubuntu)
Status: Incomplete => New
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https://bugs.launchpad.net/bugs/1813429
Title:
Attempting to copy music (m4a) files from laptop to
The 'warnings' from gmtp are coming from the command
line, not the graphical portion of the application.
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Title:
Attempting
As part of a more thorough test of the connection of my device, I
reproduced the error again today, and also installed gmtp (1.3.10-1) on
my system to see if I could move files over more easily that way
instead. gmtp fails to connect to my device. I'm including another
journalctl, testing started a
Yes, that's the proper time code.
Yes, I'm also sure that it's not a problem with the physical connection.
A) Problem with USB hub/connector
No. Following the same steps but replacing the phone with a regular USB
(EMTEC-brand) 64GB thumb drive, and using the same USB connector, I am
able to move
The log has that error at 08:06:01, do you remember if that's the time
where you saw the problem?
gvfsd[2501]: PTP_ERROR_IO: failed to open session, trying again after resetting
USB interface
gvfsd[2501]: LIBMTP libusb: Attempt to reset device
kernel: usb 2-4: USB disconnect, device number 6
gvfs
I reproduced the bug again this morning, first thing this boot cycle. I
am including the journalctl log as requested, as well as a screenshot.
Yes, my phone was plugged into the computer via usb cable.
** Attachment added: "Generated with 'journalctl -b 0'"
https://bugs.launchpad.net/ubuntu/+
** Attachment added: "detail_nautilus_error.png"
https://bugs.launchpad.net/ubuntu/+source/nautilus/+bug/1813429/+attachment/5233227/+files/detail_nautilus_error.png
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Thank you for your bug report, could you give some details on how is
connected your phone? with a cable in mtp mode? Could you also add the
journalctl log from a session which showed the issue? (and maybe include
a screenshot of the error dialogà
** Changed in: nautilus (Ubuntu)
Importance: Und
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