I have the same issue and I have tried to add info about my system, following the instructions in help.ubuntu.com/community/ReportingBugs to gather information about my system and the firefox package. This did not work as it should. I then did:
apport-cli -f -p firefox --save bug.apport followed by: ubuntu-bug -c bug.apport -u 1582200 This however, produced the message: /usr/share/apport/apport-gtk:16: PyGIWarning: Wnck was imported without specifying a version first. Use gi.require_version('Wnck', '3.0') before import to ensure that the right version gets loaded. from gi.repository import GLib, Wnck, GdkX11, Gdk Usage: ubuntu-bug [valg] [symptom|pid|pakke|programsti|.apport/.crash-fil] ubuntu-bug: error: -u/--update-bug option cannot be used together with options for a new report And so, I am stuck. If anyone can help, I will gladly complete the process. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/1582200 Title: citrix does not start Status in firefox package in Ubuntu: Confirmed Bug description: Citrix is installed according the manuals but it does not switch to the other (external) system. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: firefox 46.0+build5-0ubuntu0.16.04.2 ProcVersionSignature: Ubuntu 4.4.0-22.39-generic 4.4.8 Uname: Linux 4.4.0-22-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.1-0ubuntu2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: ton 1702 F.... pulseaudio BuildID: 20160425114621 Channel: Unavailable CurrentDesktop: XFCE Date: Mon May 16 13:56:47 2016 ExecutablePath: /usr/lib/firefox/firefox Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2016-05-09 (7 days ago) InstallationMedia: Xubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) IpRoute: default via 192.168.2.254 dev wlp12s0 proto static metric 600 169.254.0.0/16 dev wlp12s0 scope link metric 1000 192.168.2.0/24 dev wlp12s0 proto kernel scope link src 192.168.2.14 metric 600 Locales: extensions.sqlite corrupt or missing MostRecentCrashID: bp-40d6e3ec-8d44-4421-891c-4fc972160509 Plugins: Citrix Receiver for Linux - /opt/Citrix/ICAClient/npica.so (icaclient) PrefSources: prefs.js ProcEnviron: LANGUAGE=nl PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=nl_NL.UTF-8 SHELL=/bin/bash Profiles: Profile0 (Default) - LastVersion=46.0/20160425114621 (In use) RelatedPackageVersions: icaclient 13.3.0.344519 RunningIncompatibleAddons: False SourcePackage: firefox SubmittedCrashIDs: bp-40d6e3ec-8d44-4421-891c-4fc972160509 Themes: extensions.sqlite corrupt or missing UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/06/2011 dmi.bios.vendor: Dell Inc. dmi.bios.version: A27 dmi.board.name: 0W612R dmi.board.vendor: Dell Inc. dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA27:bd12/06/2011:svnDellInc.:pnLatitudeE6500:pvr:rvnDellInc.:rn0W612R:rvr:cvnDellInc.:ct8:cvr: dmi.product.name: Latitude E6500 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1582200/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp