Hello Daniel, There is no crash file generated, and going to the webpage you provided shows no error that could be linked to this issue. But as I mentioned above, the issue should be very easy to reproduce.
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/2018155 Title: gnome-magnifier prevents starting a graphical session Status in gnome-shell package in Ubuntu: Incomplete Bug description: After upgrading from Ubuntu 22.10 to Ubuntu 23.04, I am unable to login to my session as I always get the "Oh no! Something has gone wrong." error message. I have screen magnifier enabled, but disabling it using: gsettings set org.gnome.desktop.a11y.applications screen-magnifier-enabled false makes the issue disappear. I can reproduce the bug inside a virtual machine on Windows as well, with different hardware. The only piece of log I can find and that might be linked to the issue is: avril 29 11:21:19 arnold-ThinkStation-P620 systemd[6918]: Starting org.gnome.Shell@x11.service - GNOME Shell on X11... avril 29 11:21:19 arnold-ThinkStation-P620 dbus-daemon[6942]: [session uid=1000 pid=6942] Activating via systemd: service name='org.freedesktop.impl.portal.desktop.gtk' unit='xdg-desktop-portal-gtk.service' requested by ':1.52' (uid=1000 pid=7773 comm="/usr/libexec/xdg-desktop-portal" label="unconfined") avril 29 11:21:19 arnold-ThinkStation-P620 systemd[6918]: Starting xdg-desktop-portal-gtk.service - Portal service (GTK/GNOME implementation)... avril 29 11:21:19 arnold-ThinkStation-P620 at-spi-bus-launcher[7212]: dbus-daemon[7212]: Activating service name='org.a11y.atspi.Registry' requested by ':1.5' (uid=1000 pid=7862 comm="/usr/libexec/xdg-desktop-portal-gtk" label="unconfined") avril 29 11:21:19 arnold-ThinkStation-P620 dbus-daemon[6942]: [session uid=1000 pid=6942] Activating service name='org.gnome.ScreenSaver' requested by ':1.55' (uid=1000 pid=7862 comm="/usr/libexec/xdg-desktop-portal-gtk" label="unconfined") avril 29 11:21:19 arnold-ThinkStation-P620 at-spi-bus-launcher[7212]: dbus-daemon[7212]: Successfully activated service 'org.a11y.atspi.Registry' avril 29 11:21:19 arnold-ThinkStation-P620 at-spi-bus-launcher[7869]: SpiRegistry daemon is running with well-known name - org.a11y.atspi.Registry avril 29 11:21:19 arnold-ThinkStation-P620 gnome-shell[7863]: Running GNOME Shell (using mutter 44.0) as a X11 window and compositing manager avril 29 11:21:19 arnold-ThinkStation-P620 dbus-daemon[6942]: [session uid=1000 pid=6942] Successfully activated service 'org.gnome.ScreenSaver' avril 29 11:21:19 arnold-ThinkStation-P620 gnome-session[7361]: gnome-session-binary[7361]: WARNING: Could not retrieve current screensaver active state: GDBus.Error:org.freedesktop.DBus.Error.NoReply: Message recipient disconnected from message bus without replying avril 29 11:21:19 arnold-ThinkStation-P620 gnome-session-binary[7361]: WARNING: Could not retrieve current screensaver active state: GDBus.Error:org.freedesktop.DBus.Error.NoReply: Message recipient disconnected from message bus without replying avril 29 11:21:19 arnold-ThinkStation-P620 dbus-daemon[6942]: [session uid=1000 pid=6942] Successfully activated service 'org.freedesktop.impl.portal.desktop.gtk' avril 29 11:21:19 arnold-ThinkStation-P620 systemd[6918]: Started xdg-desktop-portal-gtk.service - Portal service (GTK/GNOME implementation). avril 29 11:21:19 arnold-ThinkStation-P620 dbus-daemon[6942]: [session uid=1000 pid=6942] Successfully activated service 'org.freedesktop.portal.Desktop' avril 29 11:21:19 arnold-ThinkStation-P620 systemd[6918]: Started xdg-desktop-portal.service - Portal service. avril 29 11:21:19 arnold-ThinkStation-P620 snapd-desktop-i[7769]: New theme: gtk=Yaru icon=Yaru cursor=(null), sound=Yaru avril 29 11:21:19 arnold-ThinkStation-P620 snapd-desktop-i[7769]: All available theme snaps installed avril 29 11:21:19 arnold-ThinkStation-P620 gnome-shell[7984]: libEGL warning: DRI2: failed to authenticate avril 29 11:21:19 arnold-ThinkStation-P620 kernel: gnome-shell[7863]: segfault at 18 ip 00007f7af86b2004 sp 00007ffeb1dc3a18 error 4 in libmutter-12.so.0.0.0[7f7af864a000+13d000] likely on CPU 15 (core 15, socket 0) avril 29 11:21:19 arnold-ThinkStation-P620 kernel: Code: 00 00 00 00 66 90 f3 0f 1e fa 48 63 05 79 67 16 00 48 8b 04 07 c3 f3 0f 1e fa 48 8b 87 40 01 00 00 c3 0f 1f 40 00 f3 0f 1e fa <48> 8b 47 18 c3 0f 1f 80 00 00 00 00 f3 0f 1e fa 48 8b 47 28 c3 0f avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: org.gnome.Shell@x11.service: Main process exited, code=dumped, status=11/SEGV avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: org.gnome.Shell@x11.service: Failed with result 'core-dump'. avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: Failed to start org.gnome.Shell@x11.service - GNOME Shell on X11. avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: org.gnome.Shell@x11.service: Scheduled restart job, restart counter is at 3. avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: Stopped org.gnome.Shell@x11.service - GNOME Shell on X11. avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: org.gnome.Shell@x11.service: Start request repeated too quickly. avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: org.gnome.Shell@x11.service: Failed with result 'core-dump'. avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: Failed to start org.gnome.Shell@x11.service - GNOME Shell on X11. avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: org.gnome.Shell@x11.service: Triggering OnFailure= dependencies. avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: Reached target gnome-session-initialized.target - GNOME Session is initialized. avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: Reached target gnome-session-x11-services.target - GNOME session X11 services. avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: Reached target gnome-session@ubuntu.target - GNOME Session (session: ubuntu). avril 29 11:21:20 arnold-ThinkStation-P620 systemd[6918]: Started gnome-session-failed.service - GNOME Session Failed lockdown screen (user). So it seems like mutter crashes. Thanks for looking into this. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/2018155/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
