I found this to work with openvpn via the network manager:
I don't know if the message is directly telling you this (it doesn't
seem to), but it turns out that for some reason the Network Settings
doesn't save your password. Look in /etc/NetworkManager/system-
connections/ for a file that matches
I tried
sudo dpkg-reconfigure network-manager-pptp-gnome
on my 18.04 instance with no success.
running openvpn directly off the command line however does work. I am
thinking there is some issue with the network manager implementation,
perhaps not directly but it certainly exhibits the error
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