I had the same problem. Network manager didn't ask for the PIN for my SIM card and the logs showed: "(cdc-wdm0): cannot enable/disable modem: locked".
I managed to unlock the modem with mmcli (not nmcli, mind you!) I used the following to make sure my modem is recognized and find out its index: ``` # mmcli -L ``` Then I used the index and the SIM PIN to unlock it: ``` # mmcli -m index --simple-connect="pin=1234,apn=your-apn-here" ``` -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager-applet in Ubuntu. https://bugs.launchpad.net/bugs/1622166 Title: network manager cannot unlock the USB 3G modem Status in network-manager-applet package in Ubuntu: Confirmed Bug description: After inserting USB 3G modem it is visible in the system: :~$ nmcli d DEVICE TYPE STATE CONNECTION wlp3s0 wifi connected coelinet4 enp0s25 ethernet unavailable -- ttyHS1 gsm unavailable -- lo loopback unmanaged -- however no connection can be created. A short glimpse at /var/log/syslog shows that the model is locked and sim pin is required. There are no dialogs open to enable the user to supply the pin. In the Broadband connection wizard there is no place to enter the pin and the connection creation fails. Sep 10 15:27:07 octan kernel: [14235.719861] usb 2-1.2: new high-speed USB device number 11 using ehci-pci Sep 10 15:27:07 octan kernel: [14235.813800] usb 2-1.2: New USB device found, idVendor=0af0, idProduct=d055 Sep 10 15:27:07 octan kernel: [14235.813810] usb 2-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=4 Sep 10 15:27:07 octan kernel: [14235.813815] usb 2-1.2: Product: Globetrotter GI0505 Sep 10 15:27:07 octan kernel: [14235.813819] usb 2-1.2: Manufacturer: Option Wireless Technology Sep 10 15:27:07 octan kernel: [14235.813823] usb 2-1.2: SerialNumber: Serial Number Sep 10 15:27:07 octan kernel: [14235.814865] hso 2-1.2:1.0: Not our interface Sep 10 15:27:07 octan kernel: [14235.814920] usb-storage 2-1.2:1.0: USB Mass Storage device detected Sep 10 15:27:07 octan kernel: [14235.818500] scsi host10: usb-storage 2-1.2:1.0 Sep 10 15:27:07 octan mtp-probe: checking bus 2, device 11: "/sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2" Sep 10 15:27:07 octan mtp-probe: bus: 2, device: 11 was not an MTP device Sep 10 15:27:07 octan systemd[1]: Starting USB_ModeSwitch_2-1.2... Sep 10 15:27:07 octan usb_modeswitch_dispatcher[11330]: Could not read attribute: No such file or directory Sep 10 15:27:08 octan kernel: [14236.817351] scsi 10:0:0:0: CD-ROM ZCOption Icon CD 1.00 PQ: 0 ANSI: 4 Sep 10 15:27:08 octan kernel: [14236.822002] sr 10:0:0:0: [sr1] scsi-1 drive Sep 10 15:27:08 octan kernel: [14236.824235] sr 10:0:0:0: Attached scsi CD-ROM sr1 Sep 10 15:27:08 octan kernel: [14236.825367] sr 10:0:0:0: Attached scsi generic sg2 type 5 Sep 10 15:27:07 octan usb_modeswitch_dispatcher[11330]: message repeated 2 times: [ Could not read attribute: No such file or directory] Sep 10 15:27:08 octan usb_modeswitch: switch device 0af0:d055 on 002/011 Sep 10 15:27:08 octan kernel: [14237.144094] usb 2-1.2: USB disconnect, device number 11 Sep 10 15:27:08 octan kernel: [14237.343848] usb 2-1.2: new high-speed USB device number 12 using ehci-pci Sep 10 15:27:08 octan kernel: [14237.436757] usb 2-1.2: config 1 interface 0 altsetting 0 bulk endpoint 0x81 has invalid maxpacket 64 Sep 10 15:27:08 octan kernel: [14237.436769] usb 2-1.2: config 1 interface 1 altsetting 0 bulk endpoint 0x82 has invalid maxpacket 64 Sep 10 15:27:08 octan kernel: [14237.436775] usb 2-1.2: config 1 interface 4 altsetting 0 bulk endpoint 0x86 has invalid maxpacket 64 Sep 10 15:27:08 octan kernel: [14237.437500] usb 2-1.2: New USB device found, idVendor=0af0, idProduct=d055 Sep 10 15:27:08 octan kernel: [14237.437510] usb 2-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0 Sep 10 15:27:08 octan kernel: [14237.437516] usb 2-1.2: Product: Globetrotter GI0505 Sep 10 15:27:08 octan kernel: [14237.437520] usb 2-1.2: Manufacturer: Option Wireless Technology Sep 10 15:27:08 octan mtp-probe: checking bus 2, device 12: "/sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2" Sep 10 15:27:08 octan mtp-probe: bus: 2, device: 12 was not an MTP device Sep 10 15:27:08 octan systemd[1]: Starting Load/Save RF Kill Switch Status... Sep 10 15:27:08 octan NetworkManager[2531]: <info> [1473514028.9534] rfkill6: found WWAN radio killswitch (at /sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/rfkill/rfkill6) (driver usb) Sep 10 15:27:08 octan systemd[1]: Started Load/Save RF Kill Switch Status. Sep 10 15:27:08 octan ModemManager[2486]: <warn> (ttyHS2): port attributes not fully set Sep 10 15:27:08 octan ModemManager[2486]: <warn> (ttyHS3): port attributes not fully set Sep 10 15:27:08 octan ModemManager[2486]: <warn> (ttyHS1): port attributes not fully set Sep 10 15:27:08 octan NetworkManager[2531]: <info> [1473514028.9757] devices added (path: /sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.3/net/hso0, iface: hso0) Sep 10 15:27:08 octan NetworkManager[2531]: <info> [1473514028.9758] device added (path: /sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.3/net/hso0, iface: hso0): no ifupdown configuration found. Sep 10 15:27:09 octan usb_modeswitch_dispatcher[11330]: Could not read attribute: No such file or directory Sep 10 15:27:09 octan usb_modeswitch[11330]: usb_modeswitch: switched to 0af0:d055 on 2/12 Sep 10 15:27:09 octan systemd[1]: Started USB_ModeSwitch_2-1.2. Sep 10 15:27:09 octan ModemManager[2486]: <warn> (ttyHS0): port attributes not fully set Sep 10 15:27:11 octan gnome-session[5337]: (gnome-software:5617): Gs-WARNING **: failed to get updates: no results to show Sep 10 15:27:15 octan ModemManager[2486]: <info> Creating modem with plugin 'Option High-Speed' and '5' ports Sep 10 15:27:15 octan ModemManager[2486]: <warn> Could not grab port (tty/ttyHS3): 'Cannot add port 'tty/ttyHS3', unhandled serial type' Sep 10 15:27:15 octan ModemManager[2486]: <warn> (ttyHS1): port attributes not fully set Sep 10 15:27:15 octan ModemManager[2486]: <info> Modem for device at '/sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2' successfully created Sep 10 15:27:15 octan ModemManager[2486]: <warn> (ttyHS1) response array is not empty when using cached reply, cleaning up 5 bytes Sep 10 15:27:15 octan ModemManager[2486]: <info> Modem: state changed (unknown -> locked) Sep 10 15:27:15 octan ModemManager[2486]: <warn> couldn't load SIM identifier: 'SIM PIN required' Sep 10 15:27:15 octan ModemManager[2486]: <warn> couldn't load IMSI: 'SIM PIN required' Sep 10 15:27:15 octan ModemManager[2486]: <warn> couldn't load Operator identifier: 'SIM PIN required' Sep 10 15:27:15 octan ModemManager[2486]: <warn> couldn't load Operator name: 'SIM PIN required' Sep 10 15:27:15 octan ModemManager[2486]: Invalid mobile equipment error code: 769 Sep 10 15:27:15 octan ModemManager[2486]: <warn> couldn't load list of Own Numbers: 'Unknown error' Sep 10 15:27:15 octan ModemManager[2486]: <warn> couldn't load current allowed/preferred modes: 'Couldn't parse OPSYS response: '+CME ERROR: 11#015#012+CME ERROR: 11#015#012+CME ERROR: 11#015#012+CME ERROR: 11#015#012+CME ERROR: 11#015#012+CME ERROR: 769#015#012_OPSYS: 3,2'' Sep 10 15:27:15 octan NetworkManager[2531]: <warn> [1473514035.0708] (ttyHS1): cannot enable/disable modem: locked Sep 10 15:27:15 octan NetworkManager[2531]: <info> [1473514035.0726] manager: (ttyHS1): new Broadband device (/org/freedesktop/NetworkManager/Devices/7) Sep 10 15:27:15 octan NetworkManager[2531]: <info> [1473514035.0731] device (ttyHS1): state change: unmanaged -> unavailable (reason 'managed') [10 20 2] Sep 10 15:27:15 octan NetworkManager[2531]: <info> [1473514035.0737] device (ttyHS1): modem state 'locked' Sep 10 15:27:15 octan gnome-session[5337]: ** (gnome-shell:5515): CRITICAL **: nma_mobile_providers_database_lookup_cdma_sid: assertion 'sid > 0' failed Sep 10 15:30:24 octan kernel: [14432.708518] thinkpad_acpi: EC reports that Thermal Table has changed Sep 10 15:30:24 octan kernel: [14432.708571] nouveau 0000:01:00.0: DRM: resuming kernel object tree... Sep 10 15:30:24 octan kernel: [14432.908632] nouveau 0000:01:00.0: DRM: resuming client object trees... Sep 10 15:30:24 octan kernel: [14432.908773] nouveau 0000:01:00.0: DRM: resuming display... Sep 10 15:30:24 octan kernel: [14432.908804] nouveau 0000:01:00.0: DRM: resuming console... Sep 10 15:30:24 octan gnome-session[5337]: Window manager warning: Buggy client sent a _NET_ACTIVE_WINDOW message with a timestamp of 0 for 0x280000f (Network) Sep 10 15:30:29 octan kernel: [14438.370429] ACPI Warning: \_SB_.PCI0.PEG_.VID_._DSM: Argument #4 type mismatch - Found [Buffer], ACPI requires [Package] (20150930/nsarguments-95) Sep 10 15:30:29 octan kernel: [14438.371826] ACPI Warning: \_SB_.PCI0.PEG_.VID_._DSM: Argument #4 type mismatch - Found [Buffer], ACPI requires [Package] (20150930/nsarguments-95) Sep 10 15:30:29 octan kernel: [14438.372512] nouveau 0000:01:00.0: DRM: suspending console... Sep 10 15:30:29 octan kernel: [14438.372522] nouveau 0000:01:00.0: DRM: suspending display... Sep 10 15:30:29 octan kernel: [14438.372541] nouveau 0000:01:00.0: DRM: evicting buffers... Sep 10 15:30:29 octan kernel: [14438.372546] nouveau 0000:01:00.0: DRM: waiting for kernel channels to go idle... Sep 10 15:30:29 octan kernel: [14438.372593] nouveau 0000:01:00.0: DRM: suspending client object trees... Sep 10 15:30:29 octan kernel: [14438.372942] nouveau 0000:01:00.0: DRM: suspending kernel object tree... Sep 10 15:30:30 octan kernel: [14439.131150] thinkpad_acpi: EC reports that Thermal Table has changed Sep 10 15:30:34 octan NetworkManager[2531]: <info> [1473514234.4459] keyfile: add connection in-memory (b5e67f7a-60e9-4313-a7e4-708b82c7c6f9,"Orange Standard access - with image compression") Sep 10 15:30:34 octan NetworkManager[2531]: <info> [1473514234.4702] audit: op="connection-add-activate" pid=11241 uid=1000 result="fail" reason="Connection 'Orange Standard access - with image compression' is not available on the device ttyHS1 at this time." Sep 10 15:30:34 octan gnome-session[5337]: (gnome-control-center:11241): network-cc-panel-WARNING **: Failed to add new connection: (32) Connection 'Orange Standard access - with image compression' is not available on the device ttyHS1 at this time. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/network-manager-applet/+bug/1622166/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
