Public bug reported:
On 2 different machines:
1) Kubuntu raring 64 bit
2) Kubuntu saucy 32 bit
I do not seem to be able to print to an HP Officejet 4500 wireless
connected via wifi using CUPS and HPLIP
Specifically
1) The hp-toolbox finds the printer correctly. Furthermore I can scan from the
machine, hence the wifi connection works
2) WIFI printing works from an Apple laptop, so the printer itself works
3) When I try to print anything (including the testpage), cups hangs reporting
'processing status' for the 1st page, as if it was unable to deliver it to the
printer
4) While in this state I see the following processes stopped on my machine
lp 3475 0.0 0.0 54380 2012 ? S 11:33 0:00
Officejet_4500_G510n-z 14 callegar tmptSKVR4 1 finishings=3 number-up=1
job-uuid=urn:uuid:e3cbe180-2db3-3114-61ba-e79ad0c3dfac
job-originating-host-name=localhost time-at-creation=1382870008
time-at-processing=1382870008
lp 3476 0.0 0.0 62748 2892 ? S 11:33 0:00
Officejet_4500_G510n-z 14 callegar tmptSKVR4 1 finishings=3 number-up=1
job-uuid=urn:uuid:e3cbe180-2db3-3114-61ba-e79ad0c3dfac
job-originating-host-name=localhost time-at-creation=1382870008
time-at-processing=1382870008
lp 3477 0.0 0.0 31044 2588 ? S 11:33 0:00
hp:/net/Officejet_4500_G510n-z?zc=HP63C303 14 callegar tmptSKVR4 1 finishings=3
number-up=1 job-uuid=urn:uuid:e3cbe180-2db3-3114-61ba-e79ad0c3dfac
job-originating-host-name=localhost time-at-creation=1382870008
time-at-processing=1382870008
lp 3506 0.1 3.6 259028 146112 ? S 11:33 0:00 /usr/bin/gs
-dQUIET -dPARANOIDSAFER -dNOPAUSE -dBATCH -dNOINTERPOLATE -sDEVICE=cups
-sstdout=%stderr -sOutputFile=%stdout -sMediaType=Plain -sOutputType=0
-r600x600 -dMediaPosition=7 -dDEVICEWIDTHPOINTS=595 -dDEVICEHEIGHTPOINTS=841
-dcupsBitsPerColor=8 -dcupsColorOrder=0 -dcupsColorSpace=17 -dcupsInteger0=26
-scupsPageSizeName=A4 -I/usr/share/cups/fonts -c -f -
5) While in this condition, there is nothing indicating attempts at
comunicating to the printer in netstat
7) Trying to add debug to the cupsd.conf does not show any error.
Simply, at some point the debug output stops (right after updating the
subscriptions in etc)
I would say that this is a gregression (due to some package update
maybe?), since I was able to print from the raring machine till at most
a couple of months ago.
ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: hplip 3.13.3-1ubuntu0.1
ProcVersionSignature: Ubuntu 3.8.0-27.40-generic 3.8.13.4
Uname: Linux 3.8.0-27-generic x86_64
ApportVersion: 2.9.2-0ubuntu8.5
Architecture: amd64
Date: Sun Oct 27 12:15:49 2013
EcryptfsInUse: Yes
InstallationDate: Installed on 2009-11-12 (1444 days ago)
InstallationMedia: Kubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
Lpstat:
device for Officejet_4500_G510n-z: hp:/net/Officejet_4500_G510n-z?zc=HP63C303
device for Officejet_4500_G510n-z_fax:
hpfax:/net/Officejet_4500_G510n-z?zc=HP63C303
MachineType: Dell Inc. Latitude E6500
MarkForUpload: True
Papersize: A4
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
PpdFiles:
Officejet_4500_G510n-z_fax: HP Fax hpcups
Officejet_4500_G510n-z: HP Officejet 4500 g510n-z, hpcups 3.13.3
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-27-generic
root=/dev/mapper/group00-root ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to raring on 2013-05-25 (154 days ago)
dmi.bios.date: 12/06/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A27
dmi.board.name: 0W612R
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvrA27:bd12/06/2011:svnDellInc.:pnLatitudeE6500:pvr:rvnDellInc.:rn0W612R:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Latitude E6500
dmi.sys.vendor: Dell Inc.
** Affects: hplip (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug raring saucy
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https://bugs.launchpad.net/bugs/1245162
Title:
printing hangs reporting 'processing'
Status in “hplip” package in Ubuntu:
New
Bug description:
On 2 different machines:
1) Kubuntu raring 64 bit
2) Kubuntu saucy 32 bit
I do not seem to be able to print to an HP Officejet 4500 wireless
connected via wifi using CUPS and HPLIP
Specifically
1) The hp-toolbox finds the printer correctly. Furthermore I can scan from
the machine, hence the wifi connection works
2) WIFI printing works from an Apple laptop, so the printer itself works
3) When I try to print anything (including the testpage), cups hangs
reporting 'processing status' for the 1st page, as if it was unable to deliver
it to the printer
4) While in this state I see the following processes stopped on my machine
lp 3475 0.0 0.0 54380 2012 ? S 11:33 0:00
Officejet_4500_G510n-z 14 callegar tmptSKVR4 1 finishings=3 number-up=1
job-uuid=urn:uuid:e3cbe180-2db3-3114-61ba-e79ad0c3dfac
job-originating-host-name=localhost time-at-creation=1382870008
time-at-processing=1382870008
lp 3476 0.0 0.0 62748 2892 ? S 11:33 0:00
Officejet_4500_G510n-z 14 callegar tmptSKVR4 1 finishings=3 number-up=1
job-uuid=urn:uuid:e3cbe180-2db3-3114-61ba-e79ad0c3dfac
job-originating-host-name=localhost time-at-creation=1382870008
time-at-processing=1382870008
lp 3477 0.0 0.0 31044 2588 ? S 11:33 0:00
hp:/net/Officejet_4500_G510n-z?zc=HP63C303 14 callegar tmptSKVR4 1 finishings=3
number-up=1 job-uuid=urn:uuid:e3cbe180-2db3-3114-61ba-e79ad0c3dfac
job-originating-host-name=localhost time-at-creation=1382870008
time-at-processing=1382870008
lp 3506 0.1 3.6 259028 146112 ? S 11:33 0:00 /usr/bin/gs
-dQUIET -dPARANOIDSAFER -dNOPAUSE -dBATCH -dNOINTERPOLATE -sDEVICE=cups
-sstdout=%stderr -sOutputFile=%stdout -sMediaType=Plain -sOutputType=0
-r600x600 -dMediaPosition=7 -dDEVICEWIDTHPOINTS=595 -dDEVICEHEIGHTPOINTS=841
-dcupsBitsPerColor=8 -dcupsColorOrder=0 -dcupsColorSpace=17 -dcupsInteger0=26
-scupsPageSizeName=A4 -I/usr/share/cups/fonts -c -f -
5) While in this condition, there is nothing indicating attempts at
comunicating to the printer in netstat
7) Trying to add debug to the cupsd.conf does not show any error.
Simply, at some point the debug output stops (right after updating the
subscriptions in etc)
I would say that this is a gregression (due to some package update
maybe?), since I was able to print from the raring machine till at
most a couple of months ago.
ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: hplip 3.13.3-1ubuntu0.1
ProcVersionSignature: Ubuntu 3.8.0-27.40-generic 3.8.13.4
Uname: Linux 3.8.0-27-generic x86_64
ApportVersion: 2.9.2-0ubuntu8.5
Architecture: amd64
Date: Sun Oct 27 12:15:49 2013
EcryptfsInUse: Yes
InstallationDate: Installed on 2009-11-12 (1444 days ago)
InstallationMedia: Kubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
Lpstat:
device for Officejet_4500_G510n-z: hp:/net/Officejet_4500_G510n-z?zc=HP63C303
device for Officejet_4500_G510n-z_fax:
hpfax:/net/Officejet_4500_G510n-z?zc=HP63C303
MachineType: Dell Inc. Latitude E6500
MarkForUpload: True
Papersize: A4
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
PpdFiles:
Officejet_4500_G510n-z_fax: HP Fax hpcups
Officejet_4500_G510n-z: HP Officejet 4500 g510n-z, hpcups 3.13.3
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-27-generic
root=/dev/mapper/group00-root ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to raring on 2013-05-25 (154 days ago)
dmi.bios.date: 12/06/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A27
dmi.board.name: 0W612R
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvrA27:bd12/06/2011:svnDellInc.:pnLatitudeE6500:pvr:rvnDellInc.:rn0W612R:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Latitude E6500
dmi.sys.vendor: Dell Inc.
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