Public bug reported:
I made a fresh install from scratch of Xenial Xerus 16.04 Mate, my printer is a
Brother HL-2140.
The printer was working well until Y decided to share it, because I have other
two pcs that use the printer.
So I opened the printer manager from the menu, I checked the "Share" box in the
printer window, then I opened the "Server Configuration" and I checked the
"Publish shared printers" box and the "Allow printing from Internet" box.
Starting from that moment my printer is no more able to print because each time
that prints one sheet automatically collect a second sheet (as if it was the
same sheet, probably an error in paper size) and obviously an error occurs and
everything get blocked.
Unfortunately even if I unpublished and unshared the printer, the error persist
so now I can't print, I suspect that the Server is the guilty and I wish to try
to "Desconnect" the server to prove it, but I don't know how to do it.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: cups 2.1.3-4
ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24
Uname: Linux 4.4.0-47-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: MATE
Date: Tue Nov 15 08:25:23 2016
InstallationDate: Installed on 2016-11-04 (10 days ago)
InstallationMedia: Ubuntu-MATE 16.04.1 LTS "Xenial Xerus" - Release amd64
(20160719)
Lpstat:
device for Deskjet_3520: hp:/net/Deskjet_3520_series?ip=10.21.39.105
device for HL-2140-series: usb://Brother/HL-2140%20series?serial=G8J723823
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Deskjet_3520.ppd',
'/etc/cups/ppd/HL-2140-series.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/Deskjet_3520.ppd: Permission denied
grep: /etc/cups/ppd/HL-2140-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-47-generic
root=UUID=d99fe658-6f6c-472d-a1d0-05507c89d3c5 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/29/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0302
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: A55M-E
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr0302:bd03/29/2013:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnA55M-E:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug xenial
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https://bugs.launchpad.net/bugs/1641949
Title:
Paper jam when the printer is shared in xenial
Status in cups package in Ubuntu:
New
Bug description:
I made a fresh install from scratch of Xenial Xerus 16.04 Mate, my printer is
a Brother HL-2140.
The printer was working well until Y decided to share it, because I have
other two pcs that use the printer.
So I opened the printer manager from the menu, I checked the "Share" box in
the printer window, then I opened the "Server Configuration" and I checked the
"Publish shared printers" box and the "Allow printing from Internet" box.
Starting from that moment my printer is no more able to print because each
time that prints one sheet automatically collect a second sheet (as if it was
the same sheet, probably an error in paper size) and obviously an error occurs
and everything get blocked.
Unfortunately even if I unpublished and unshared the printer, the error
persist so now I can't print, I suspect that the Server is the guilty and I
wish to try to "Desconnect" the server to prove it, but I don't know how to do
it.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: cups 2.1.3-4
ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24
Uname: Linux 4.4.0-47-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: MATE
Date: Tue Nov 15 08:25:23 2016
InstallationDate: Installed on 2016-11-04 (10 days ago)
InstallationMedia: Ubuntu-MATE 16.04.1 LTS "Xenial Xerus" - Release amd64
(20160719)
Lpstat:
device for Deskjet_3520: hp:/net/Deskjet_3520_series?ip=10.21.39.105
device for HL-2140-series: usb://Brother/HL-2140%20series?serial=G8J723823
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/Deskjet_3520.ppd', '/etc/cups/ppd/HL-2140-series.ppd'] failed
with exit code 2: grep: /etc/cups/ppd/Deskjet_3520.ppd: Permission denied
grep: /etc/cups/ppd/HL-2140-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-47-generic
root=UUID=d99fe658-6f6c-472d-a1d0-05507c89d3c5 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/29/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0302
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: A55M-E
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr0302:bd03/29/2013:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnA55M-E:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
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