Public bug reported: environment: - XPS-13-938 - connect 5G ac wifi - disabled suspend in power setting - disabled blank screen in power setting
steps: - play 4k video by chrome on youtube[1] overnight symptom: - after about 8 hours, the screen is black and keyboard and mouse can not wake up screen. - the audio of 4K video is still playing, I can hear that when screen is black. - magic key still work, so I can reboot system by magic key. - a repeat error message in syslog: " Jul 24 01:25:49 u-XPS-13-9380 /usr/lib/gdm3/gdm-x-session[2217]: (WW) modeset(0): Page flip failed: Invalid argument Jul 24 01:25:49 u-XPS-13-9380 /usr/lib/gdm3/gdm-x-session[2217]: (EE) modeset(0): present flip failed " [1] https://www.youtube.com/watch?v=pkKBXH2qc_I&t=11701s ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7.1 ProcVersionSignature: Ubuntu 4.15.0-1047.52-oem 4.15.18 Uname: Linux 4.15.0-1047-oem x86_64 ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Wed Jul 24 09:47:59 2019 DistUpgraded: Fresh install DistroCodename: bionic DistroVariant: ubuntu ExtraDebuggingInterest: Yes GpuHangFrequency: Several times a week GpuHangReproducibility: Seems to happen randomly GpuHangStarted: Within the last few days GraphicsCard: Intel Corporation Device [8086:3ea0] (prog-if 00 [VGA controller]) Subsystem: Dell Device [1028:08af] InstallationDate: Installed on 2019-07-20 (3 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) MachineType: Dell Inc. XPS 13 9380 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-1047-oem root=UUID=77efb06b-1ce6-4749-a131-67f57aa8b21b ro quiet splash vt.handoff=1 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 03/29/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.2 dmi.board.name: 0KTW76 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.2:bd03/29/2019:svnDellInc.:pnXPS139380:pvr:rvnDellInc.:rn0KTW76:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 9380 dmi.sys.vendor: Dell Inc. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1.1~18.04.2 version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.2-1ubuntu1.1~18.04.2 version.xserver-xorg-core: xserver-xorg-core N/A version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A ** Affects: xorg (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug bionic freeze ubuntu -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1837683 Title: Xorg freeze Status in xorg package in Ubuntu: New Bug description: environment: - XPS-13-938 - connect 5G ac wifi - disabled suspend in power setting - disabled blank screen in power setting steps: - play 4k video by chrome on youtube[1] overnight symptom: - after about 8 hours, the screen is black and keyboard and mouse can not wake up screen. - the audio of 4K video is still playing, I can hear that when screen is black. - magic key still work, so I can reboot system by magic key. - a repeat error message in syslog: " Jul 24 01:25:49 u-XPS-13-9380 /usr/lib/gdm3/gdm-x-session[2217]: (WW) modeset(0): Page flip failed: Invalid argument Jul 24 01:25:49 u-XPS-13-9380 /usr/lib/gdm3/gdm-x-session[2217]: (EE) modeset(0): present flip failed " [1] https://www.youtube.com/watch?v=pkKBXH2qc_I&t=11701s ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7.1 ProcVersionSignature: Ubuntu 4.15.0-1047.52-oem 4.15.18 Uname: Linux 4.15.0-1047-oem x86_64 ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Wed Jul 24 09:47:59 2019 DistUpgraded: Fresh install DistroCodename: bionic DistroVariant: ubuntu ExtraDebuggingInterest: Yes GpuHangFrequency: Several times a week GpuHangReproducibility: Seems to happen randomly GpuHangStarted: Within the last few days GraphicsCard: Intel Corporation Device [8086:3ea0] (prog-if 00 [VGA controller]) Subsystem: Dell Device [1028:08af] InstallationDate: Installed on 2019-07-20 (3 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) MachineType: Dell Inc. XPS 13 9380 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-1047-oem root=UUID=77efb06b-1ce6-4749-a131-67f57aa8b21b ro quiet splash vt.handoff=1 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 03/29/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.2 dmi.board.name: 0KTW76 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.2:bd03/29/2019:svnDellInc.:pnXPS139380:pvr:rvnDellInc.:rn0KTW76:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 9380 dmi.sys.vendor: Dell Inc. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1.1~18.04.2 version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.2-1ubuntu1.1~18.04.2 version.xserver-xorg-core: xserver-xorg-core N/A version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1837683/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
