Public bug reported:
Whenever I attempt to add my HP OfficeJet8600 printer and configure it
for printing on my Ubuntu PC, CUPS has an internal error and it is
unable to configure the device or install drivers.
This happened when I ran "system-config-printer" and selected the
printer from the list of network printers and clicked "Forward"
Instead of configuring the printer and installing drivers, CUPS had an
error.
Description: Ubuntu 19.10
Release: 19.10
cups:
Installed: 2.2.12-2ubuntu1
Candidate: 2.2.12-2ubuntu1
Version table:
*** 2.2.12-2ubuntu1 500
500 http://us.archive.ubuntu.com/ubuntu eoan/main amd64 Packages
100 /var/lib/dpkg/status
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: cups 2.2.12-2ubuntu1
ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10
Uname: Linux 5.3.0-24-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
Date: Tue Dec 17 09:37:45 2019
InstallationDate: Installed on 2019-11-20 (26 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No
destinations added.
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0cf3:e009 Qualcomm Atheros Communications
Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 001 Device 002: ID 0c45:6a06 Microdia Integrated_Webcam_HD
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 5570
Papersize: letter
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic
root=UUID=9ff1c776-2a6a-46be-a74f-61646ac9ac90 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/15/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.3
dmi.board.name: 09YTN7
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.2.3:bd05/15/2019:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn09YTN7:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5570
dmi.product.sku: 0810
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.apport.crashdb.conf: 2019-11-27T12:43:30.211160
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug eoan
** Attachment added: "Screenshot of configuring screen and terminal"
https://bugs.launchpad.net/bugs/1856718/+attachment/5313383/+files/Screenshot%20from%202019-12-17%2009-43-12.png
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1856718
Title:
CUPS server has an internal error whenever I attempt to add my HP
OfficeJet8600 printer to configured devices via networking
Status in cups package in Ubuntu:
New
Bug description:
Whenever I attempt to add my HP OfficeJet8600 printer and configure it
for printing on my Ubuntu PC, CUPS has an internal error and it is
unable to configure the device or install drivers.
This happened when I ran "system-config-printer" and selected the
printer from the list of network printers and clicked "Forward"
Instead of configuring the printer and installing drivers, CUPS had an
error.
Description: Ubuntu 19.10
Release: 19.10
cups:
Installed: 2.2.12-2ubuntu1
Candidate: 2.2.12-2ubuntu1
Version table:
*** 2.2.12-2ubuntu1 500
500 http://us.archive.ubuntu.com/ubuntu eoan/main amd64 Packages
100 /var/lib/dpkg/status
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: cups 2.2.12-2ubuntu1
ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10
Uname: Linux 5.3.0-24-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
Date: Tue Dec 17 09:37:45 2019
InstallationDate: Installed on 2019-11-20 (26 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No
destinations added.
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0cf3:e009 Qualcomm Atheros Communications
Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 001 Device 002: ID 0c45:6a06 Microdia Integrated_Webcam_HD
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 5570
Papersize: letter
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic
root=UUID=9ff1c776-2a6a-46be-a74f-61646ac9ac90 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/15/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.3
dmi.board.name: 09YTN7
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.2.3:bd05/15/2019:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn09YTN7:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5570
dmi.product.sku: 0810
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.apport.crashdb.conf: 2019-11-27T12:43:30.211160
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